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SOCIAL MEDIA FOR
SUSTAINABLE ENTERPRISE
HOW SOCIAL MEDIA IS THE TIPPING POINT FOR
        SUSTAINABLE BUSINESS
PRESENTED AT




SUSTAINABLE ENTERPRISE CONFERENCE
          MAY 13TH, 2011
PRESENTER

JOEYSHEPP.COM
GREENMBA PROGRAM
DIRECTOR AT DOMINICAN
UNIVERSITY OF CALIFORNIA
FOUNDER AND PRINCIPAL AT
EARTHSITE.NET, NEW MEDIA
FOR SUSTAINABLE BRANDS
ROAD MAP

I.    INTERNET TRENDS
II. THE DIGITAL BUSINESS
     I.   OPERATIONS
     II. MARKETING
     III. FINANCE
III. WHAT’S NEXT?
IV. QUESTIONS

“SOCIAL MEDIA IS THE
TIPPING POINT FOR
SUSTAINABLE ENTERPRISE”
INTERNET EVERYWHERE
   UBIQUITOUS, PERVASIVE
INFORMATION AGE

THE INDUSTRIAL AGE
FILLED THE WORLD
WITH STUFF

THE INFORMATION AGE
IS FILLING OUR WORLD
WITH INFORMATION.

CHEAP, ACCESSIBLE,
ABUNDANT

POTENTIAL LIMITLESS
GROWTH
DISRUPTIVE TECHNOLOGY


FREE

MOBILE

DECENTRALIZED

REAL-TIME

HYPER-LOCAL
CLOSING THE DIGITAL DIVIDE

   INTERNET TO REACH
   2 BILLION USERS THIS
   YEAR, REPRESENTING
   30% OF GLOBAL
   POPULATION

   70% OF DEVELOPED
   COUNTRIES

   21% OF DEVELOPING
   COUNTRIES


SOURCE: http://mashable.com/2010/10/19/internet-2-billion/
MOORE’S LAW

SPEED OF
COMPUTERS
DOUBLES
EVERY TWO
YEARS

“SINGULARITY”
COMING…
COMPUTERS
TRANSCEND
BIOLOGY
~RAY
KURZWEIL
FACEBOOK:
       GLOBAL CITIZENSHIP

500,000,000 ACTIVE USERS

700,000 NEW USERS DAILY!

70% OUTSIDE THE US

380,000 LIKES / MINUTES

ACCOUNTS FOR 25% OF ALL
USA PAGE VIEWS
YOUTUBE:
       YOU ARE THE MEDIA


35 HOURS UPLOADED
EVERY MINUTE!

HUNDREDS OF THE MOST
POPULAR USERS MAKE 6
FIGURES A YEAR

LADY GAGA AND EMINEM
SURPASS 1 BILLION HITS
TWITTER:
   THE PULSE OF THE PLANET
NEW RECORD SET AT NEW
YEAR 2011: 6,939 TWEETS/
SECOND

40% USA
60% INTERNATIONAL

IN THE USA, 87%
AWARENESS, YET ONLY
7% USE IT

SENTIMENT ANALYSIS
PROVEN AS ACCURATE AS
EXIT POLLS
3,339 TEXTS PER MONTH
    AVERAGE US TEENAGER
BORN INTO THIS WORLD

92% OF U.S. TODDLERS
HAVE AN ONLINE
PRESENCE

THE VAST MAJORITY OF
CHILDREN TODAY WILL
HAVE ONLINE
PRESENCE BY THE TIME
THEY ARE TWO YEARS
OLD — A PRESENCE
THAT WILL CONTINUE
TO BUILD THROUGHOUT
THEIR WHOLE LIVES.
THE DIGITAL BUSINESS
SOCIAL MEDIA IS MORE THAN MARKETING
OPERATIONS
WORKING IN THE CLOUD
CLOUD STORAGE


ABUNDANT ONLINE
STORAGE MEANS
CHEAP END-USER
DEVICES
BENEFITS INCLUDE
AFFORDABLE,
ACCESSIBLE,
COLLABORATIVE,
RELIABLE
VIDEO CONFERENCING / VOIP

INCREASING
BANDWIDTH

DRIVEN BY COST OF
TRANSPORTATION

NOT A REPLACEMENT
FOR PHONE, BUT IN
ADDITION

JOEY’S PICKS: SKYPE,
GOOGLE VOICE, VISUAL
VOICEMAIL, FACETIME
LOGISTICS AND PACKAGING


ONLINE SHOPPING
INCREASING AS SHIPPING
LOGISTICS ARE REFINED
UPS BANNED LEFT TURNS
FOR GAS SAVINGS AFTER
IN-DEPTH STUDY
PACKAGING REDESIGN
JOEY’S PICKS:
AMAZON PRIME.
PAPERLESS


AMAZON.COM NOW
SELLS MORE DIGITAL
BOOKS THAN PHYSICAL
BOOKS.

JOEY’S PICKS: FUJUTSU
SCANSCAP SCANNER,
DROPBOX, EVERNOTE,
MYFAX
MOBILITY

INCREASED WIRELESS
ACCESS, CHEAPER
MOBILE DEVICES

GPS ALLOWS
LOCALIZED DATA

2014: MOBILE
OVERTAKES DESKTOP

JOEY’S PICKS: IPHONE,
IPAD, MI-FI HOTSPOT
CROWD SOURCING


PRODUCT DESIGN

CUSTOMER SUPPORT

MARKET RESEARCH
(SENTIMENT ANALYSIS)

JOEY’S PICKS: FACEBOOK
QUESTIONS, TWITTER,
GOOGLE FORMS
MARKETING
CUSTOMER COMMUNITIES
RADICAL TRANSPARENCY

MANY TO MANY
COMMUNICATIONS
ACCELERATES SHARING
PEOPLE TRUST THEIR
PEERS
BRANDS NO LONGER
CONTROL THE MESSAGE
JOEY’S PICK: TWITTER,
FACEBOOK, GOOGLE
ALERTS
CUSTOMER COMMUNITY

NO LONGER
“CONSUMERS”
COMMUNITY MANAGER
ABOUT ENGAGEMENT
ACKNOWLEDGED
POWER DYNAMIC
CUSTOMER
STAKEHOLDER
JOEY’S PICKS:
FACEBOOK PAGE
CORPORATE SOCIAL
         RESPONSIBILITY
EXPECTATION TO
COMMUNICATE SOCIAL &
ENVIRONMENTAL WORK
THROUGH MARKETING
YEARLY REPORTS MOVING
TO DAILY COMMUNICATION
HIGHER LEVELS OF
ACCOUNTABILITY BECAUSE
OF RADICAL
TRANSPARENCY
JOEY’S PICK: BLOGGING
WITH WORDPRESS OR
TUMBLR
SOCIAL MEDIA POLICY

DEVELOP A “LIVING
DOCUMENT” OF BEST-
PRACTICES AND
STRATEGY FOR
DEALING WITH
PROBLEM ISSUES

JOEY’S PICK:
DATABASE OF SOCIAL
MEDIA POLICIES:
HTTP://
SOCIALMEDIAGOVERNANCE.COM
DATA VISUALIZATION

CUSTOMERS WILLING TO
SHARE MORE PERSONAL
INFO
COMPANIES WILLING TO
SHARE DATA THROUGH
API’S.
WEALTH OF ACCESS TO
DATA
JOEY’S PICKS: COOL INFO
GRAPHICS, INFORMATION
IS BEAUTIFUL, SEARCH
“INFOGRAPHIC”
FINANCE
ACCOUNTING FOR EVERYTHING
MICRO-FINANCE


MICROLOANS FOR
STARTUP CAPITAL
HIGH REPAYMENT RATE
FOR LOANS
ALTERNATIVES TO VC
FINANCING
JOEY’S PICKS: KIVA,
KICKSTARTER,
CROWDRISE
GROUP BUYING

CONSUMERS BAND
TOGETHER FOR DEEP
DISCOUNTS

BUSINESSES GET
COMMITTED VOLUME +
MARKETING BUZZ

JOEY’S PICKS:
GROUPON, SOCIAL
LIVING
THE LONG TAIL

THE LONG TAIL OF AN
EXPONENTIAL GRAPH

LOTS OF SMALL MARKETS
COMBINED ARE BIGGER
THAN POPULAR MARKETS

EXAMPLE: LOTS OF SMALL
BLOGS MAKE AS STRONG
AS A VOICE AS MAJOR
MEDIA

JOEY’S PICKS:
FREEMIUM

OFFER A ROBUST FREE
PRODUCT WITH AN
UPSELL OPPORTUNITY
FOR POWER USERS
BUILDS A LARGE,
STABLE CUSTOMER
BASE
JOEY’S PICKS: GOOGLE
APPS, FACEBOOK PAGE,
37SIGNALS, SKYPE,
FREE CONFERENCE
CALL
WIKILEAKS

TECHNOLOGY SUPPORTS
LEAKS

FEAR OF EXPOSURE DRIVES
MORE ETHICAL BEHAVIOR

FINANCIAL MODELS MUST
ADJUST TO FULL COST
ACCOUNTING

JOEY’S PICKS: OPEN LEAKS,
MAINSTREAM MEDIA LEAK
SITES
WHERE ARE WE GOING?
INFORMATION AND CREATIVITY REMAIN
SUSTAINABLE MEDIA PRINCIPLES
SUMMARY
 DEMOCRATIC
 TRANSPARENCY
 DECENTRALIZED
 LOCALIZED
 LESS PAPER
 LESS TRAVEL
 CAN BE CLEAN AND
 RENEWABLE
NEW ECONOMY: SOCIAL CAPITAL

 EDUCATION
 CREATIVITY
 COMMUNITY
 STRATEGY
 IDEAS
 FUTURES
 SCALEABLE
STAY HUMAN
IT’S ABOUT PEOPLE TO PEOPLE TIES
MORE INFO
WWW.JOEYSHEPP.COM
TWITTER ACCOUNTS


   @JoeyShepp
   @GreenMBA
   @Earthsite
   @SocialGoodMedia
TWEET ME YOUR QUESTIONS
    @JOEYSHEPP YOUR QUESTION
This work is licensed under the Creative
   Commons Attribution-Noncommercial-Share
          Alike 3.0 United States License.
To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/
3.0/us/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San
                         Francisco, California, 94105, USA.

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