2. Agenda
You Spoke…..We Listened
How Lync Server 2010 Delivers Value?
Quick Adoption through ease of use and Microsoft Office
Reduces Cost Through Converged Communications
Eases Deployment Through Interoperability & Extensibility
Resources
3. You Spoke…
IT needs to:
Simplify and reduce the cost of
communications
Maintain compliance and prevent
information leakage
Support many users with diverse needs
Extend existing investments
The business needs to:
Manage communications overload
Communicate with globally distributed
customers and partners
Maximize productivity and innovation
Attract and retain talent
IT Pains
Business
Pains
4. Microsoft Lync
Connecting people in new ways, anytime, anywhere
Ease deployment through interoperability and extensibility
Quick adoption through Ease of use and Microsoft Office
Reduces cost through converged communications
5. Microsoft Is in the Leaders Quadrant
The Magic Quadrant is copyrighted September 2009 by Gartner, Inc.
and is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic
Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose. This Magic
Quadrant graphic was published by Gartner, Inc. as part of a larger
research note and should be evaluated in the context of the entire
report. The Gartner report is available upon request from Microsoft.
SOURCE: Gartner, Inc., “Magic Quadrant for Unified
Communications”
Gartner Magic Quadrant for Unified
Communications, 2009
6. Quick adoption through Ease of use and Microsoft Office
Lync Server 2010 Feature Enhancements
7. Microsoft Lync 2010 – Single Client
For real-time communication and collaboration
7
Conversations Ad-hoc collaboration
PresentationsRecurring meetings
CollaborateConnect Communicate
8. Quick adoption through Ease of use and Microsoft Office
Ease
of Use
IM/Presence
Conferencing Voice
Communications
Enabled
Business
Processes
9. Quick adoption through Ease of use and Microsoft Office
Ease
of Use
IM/Presence
Conferencing Voice
Communications
Enabled
Business
Processes
10. Instant Messaging and Presence in Lync 2010
• Locate someone on Microsoft Lync using incomplete information
Find and communicate with the right people
• People are easy to get in touch with. Share where you are and what you are
doing
Connect with your Social Network
• Easily manage your day-to-day communication using Communicator “14”
Manage your Communications
• Communicate and collaborate from within office applications
Communicate within Context
10
11. IM/Presence Features
Contact Cards
Fast Search
Skill Search
Unified Contact Store
Frequent Contacts
Activity Feed
Social Networking
Location
Office & SharePoint Integration
Conversation View
12. Quick adoption through Ease of use and Microsoft Office
Ease
of Use
IM/Presence
Conferencing Voice
Communications
Enabled
Business
Processes
13. Unified Conferencing Design Pillars
13
• As a presenter, it‟s easy to schedule and start a meeting
• Joining a meeting is friction-free and responsive
• As an attendee, participation is easy, intuitive, and flexible
SIMPLE “It just makes sense”
• Collaboration works like voice calls
• Collaboration works with voice calls
• The right meeting tools are in the right place
ESSENTIAL “It increases my productivity”
• Lync 2010 has cross platform support
• Lync 2010 has support for IT managed devices
• Voice and video just work whenever I participate
RELIABLE “It works all the time”
14. Conferencing Features
• Single Client
• Join Reliability
• Dial-in Conferencing
enhancements
• Rich in-conference experience
• Rich and Reach
• Consolidation of Infrastructure
• Panoramic HD Video
15. Quick adoption through Ease of use and Microsoft Office
Ease
of Use
IM/Presence
Conferencing Voice
Communications
Enabled
Business
Processes
16. Voice Tenets
Make a call from anywhere
Share video in calls and
conferences
Take phone calls where you
want them
Manage communications for
someone else
Manage your own
communications
Make emergency calls that
include location
16
17. Voice Features
• Enhanced Dial Pad
• Voicemail Access
• Test Calls
• Call Quality Notification
• Private Line
• Call Routing
• Call Transfer to Devices
• Call Delegation
18. Reduces Cost Through Converged Communications
Lync Server 2010 Feature Enhancements
21. Simplified Deployment Model Reduces TCO
Standard
Edition
Enterprise
Edition
Director
Archiving
Monitoring
Mediation
Group Chat
Front end
Back end
AV Conf > 10,000
Edge
Exchange UM
SCOM
Simplified
Topologies
for SMB and
Enterprise
# of Required
Server Roles
Reduced
Significantly
Significant
Focus on
Colocation
Capabilities
All topologies and server roles can be virtualized
23. Progression of Voice Features
23
• “Anywhere Access”
• IM and Rich Presence
• Common voice
features
• Unified messaging
• Audio and video
conferencing
• Desktop integration
OCS 2007
OCS 2007 R2
Lync Server 2010
• Single Number reach
• Attendant Console
• Delegation/TeamCall
• Response Groups
• Session Initiation Protocol
(SIP) Trunking
• Dial-in audio conferencing
• Higher definition video
• UC Workflow activities
• Branch Resiliency (SBA)
• Datacenter Resiliency
• Call Admission Control
• Call park, Unassigned #
• Topology changes
• Media bypass
• Enhanced 9-1-1 for North
America (NA)
• Routing changes
• Analog devices
• Common area phones
• Private line
• Malicious Call Trace (MCT)
• Larger device portfolio
71% 17% 12%
24. Voice Investments Reduce Costs
• Purpose built appliance
• Resilient branch office multi modal
communications
• Maximizes branch office user productivity
• Mediation servers and GWs are not required in
branch
Survivable
Branch
Appliance
• Focus on deploying service than server roles
• Multiple Gateways per mediation service
• Media bypass + SBA removes need for stand
alone mediation server in most local sites
• Greatly reduces total number of servers needed
Mediation
Service
Colocation
• Basic ACD features for departmental needs
• IVR, call queuing, routing, agent side UX
• No additional licensing cost
Response
Group Service
26. Not everyone requires a phone
Provide customers with choice on price and form factors
to meet their needs across multiple working environments
Headset Handset Speaker
Phone
USB
Phone
IP Phone Mobile
Phone
PC Webcam Unified
Conference
Station
Tele-
Presence
Audio Video
Home Office Road
Wide Spectrum of End Points
26
28. $
High
Mid
Polycom CX700
IW desk
(Low)
IW desk
(High)
Common Area Conference Room
Polycom CX500 Aastra 6721 iP
Polycom CX600 Aastra 6725 iP
Polycom CX3000
Lync Server 2010 IP Phone Portfolio
Location
30. Decreasing Costs with Lync Conferencing
Single client for
audio, video, and
web conferencing
Reduces multi-
vendor hardware
and software
licensing costs
Rich, reach and
reliable conferencing
experience
Reduces travel
expenses
Reduces
infrastructure
expenses
PSTN Conferencing
Services
Conferencing Auto
Attendant,
Personal/Group
Virtual Assistant
Obviates the need
for ACP meetings
except operator
assisted ones
Improved end-user
and team productivity
Faster project
completion times
Shorter sales
cycles
Conferencing &
Collaboration
promotes a flexible
working environment
Reduces turnover
and costs
associated with
hiring
34. Rich Tool Set Across Manageability Life Cycle
Datasheets
Product Overview
Planning Tool
Planning Guides
Central Management Store
Topology Builder
Setup (Local)
Migration tools (PowerShell)
Link Server Control Panel
PowerShell
Role Based Access Control
Server Draining
SCOM 2007 R2 pack
Monitoring Server
Synthetic Transactions
New in Lync Server 2010
Significant enhancements in Lync Server 2010
36. PBX Deployment & Interop Scenarios
•Replace the PBX with a complete UC solution, like Sprint, Colombian National Police & Lionbridge
•Lync Server 2010 meets enterprise telephony requirements.
•Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition phase.
Replace
•Enhance the PBX with Full UC, like AT Kearney & Royal Dutch Shell
•PBX phone left in place for transition, often with Simultaneous ringing used to have both Microsoft Lync
and PBX phone ring.
•Click-to-call an option for some users to initiate or answer calls using PBX phone (RCC) with feature
loss including Mobile access.
Enhance
•Add conferencing, presence & IM to the PBX, like Intel
•Audio, video, and web conferencing using Lync or audio and web conferencing using their existing PBX
phone.
•New “Join From” feature rings the user‟s PBX phone automatically.
•Gives organization the option to easily enable the voice capability in the future, but does not provide full
UC capabilities such as mobile voice.
Add
Lync Server 2010 offers customers multiple options to experience voice
39. Extend Communications to Business Processes
Integrate presence with line of business applications
Contextual Collaboration
On the device—person to person
Streamline Communications:
▪ “Enhanced Presence”
▪ “Click to Communicate”
▪ Communications context
Business Process
Communications
In the middle-tier—machine to person
Cut-down Human Latency:
▪ Notifications and Alerts
▪ Outbound Calls
▪ Expert Finder
Anywhere Information Access
Anywhere, any device—person to
machine
Extend the Reach of the
Application:
▪ Web Chat
▪ Query-Response Bots
▪ Interactive Voice Response
41. Designed for On-premise and the Cloud
Conferencing
(A/V/Web) VoiceInstant
Messaging PBX Replace
Lync Online
(Cloud)
Lync Server
(On-prem)
FY11 FY11 FY12 Futures
FY11 FY11 FY11 FY11
• Predictable costs, fast deployment, and up-to-date software
• Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online
Deliver Lync based on your business priorities
• A Lync end-user can only be „homed‟ on-premises or online (can‟t split IM/Conf/Voice)
• Splitting groups of users between Lync Server 2010 and Lync Online available in
FY12
42. Next Steps
Learn more about Lync at www.microsoft.com/lync
Lync seminaras vyks lapkričio 23d., viešbutyje Radisson
Blu Lietuva, konstitucijos 20, Vilniuje. Reikalinga
registracija.
