Presentation given 04182011 at The Experts Conference in Las Vegas, Nevada. This presentation reviews the changing social informatics of technology, and compares the leading consumer platforms to SharePonit 2010 out-of-the-box.
5. Prior to Microsoft, was a senior consultant, working in the software, supply chain, and grid technology spaces focusing on collaboration
6. Co-founded and sold a collaboration software company to Rational Software. Also co-authored 3 books on software configuration management and defect tracking for Rational and IBM
7. At another startup (E2open), helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), managing deployment teams to onboard numerous high-tech manufacturing companies, including Hitachi, Matsushita, Seagate, Nortel, Sony, and Cisco
8. I live in a small town just east of Seattle, have a daughter in college and 3 boys at home, and I just celebrated my 20th wedding anniversaryMy background
9. Improving Collaboration for 16+ Years Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms Delivered award-winning administration and migration software since 1994 Over 2,000 global customers Dramatically improve the management of SharePoint Innovative products that improve security, scalability, reliability, “deployability” Making IT more effective and efficient and lower the total cost of ownership Focus on solving specific SharePoint problems (Administration & Migration) Coach enterprises on SharePoint best practices Give administrators the most innovative tools available Anticipate customers’ needs Deliver best of breed offerings Stay in lock step with SharePoint development and market trends Axceler overview
17. “Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques. Social media uses Internet and web-based technologies to transformbroadcast media monologues (one-to-many) into social media dialogues (many-to-many). It supports the democratization of knowledge and information, transforming people from content consumers into content producers.” Wikipedia.org Definitions
18. The Social Informatics Shift Social Informatics is the study of information and communication tools in cultural and institutional contexts. It is a cross-disciplinary focus on usage patterns,and is a blend of sociology, anthropology, psychology, technology and business perspectives, examiningthe changing way in which we do business. (Wikipedia)
19. Btw, the word “app” was just made “word of the year” 2011 The Social Informatics Shift
20. The History of Social Media Bulletin Board Systems (BBS’s) – (1979 – 1995) Images by Robert Watson, http://www.watson.org/~robert/star-lit/wwiv/
21. The History of Social Media Commercial Online Services (1979 – 2001) http://socialmediarockstar.com/history-of-social-media
22. What is Social Media in the Enterprise? The Dawn of the Word Wide Web – 1991
23. What is Social Media in the Enterprise? IRC, ICQ and Instant Messenger
24. The History of Social Media P2P – BitTorrent – and “Social” Media Sharing
25. The History of Social Media Social Networking & Social News Websites
30. Community management tools Open identity Microblogging Social CRM Enterprise applications gaining a social layer Activity streams Social search, analytics, and filtering Enterprise social media workflow Automated compliance monitoring Next-generation unified communications Dion Hinchcliffe, ZDNet, “Ten emerging enterprise 2.0 technologies to watch” http://blogs.zdnet.com/Hinchcliffe/?p=1224 Emerging Enterprise Technologies
106. Set up “observations” about companies, competitors, events, products, etc Publish your observations Create or join communities around products, markets, ideas and align/connect your observations Interact with others about your observations, allow people to connect ideas and solutions Track metrics and activity around those markets
107. Create agents to listen to social media networks and find relevant information Organize how you will view the results of your agents
108. Organize how you will view the results of your agents Identify opportunities to improve customer issues Automate your ability to post to the social networks
166. What users are asking for Your team wants to build out a Facebook-like social networking solution on your intranet. From the SharePointProMag.com article How SharePoint 2010 Stacks Up to Your End-User Social Media Requirements
168. What users are asking for Your team wants to build an intranet version of Twitter to help everyone stay instantly connected, sharing product, support and competitive information in a secure manner.
169. The SharePoint Solution Twitter feeds to your MySites or Team Sites using an XML Web Part (as illustrated here by SharePoint MVP Randy Drisgill).
170. What users are asking for Your team would like to access critical content and applications through their personal devices.
172. Final thoughts Identify business gaps that can be filled by social features Ensure a cultural fit for these new features Develop a sound plan for deploying these new features, including buy-in from end users and key stakeholders.