1. Project:
Educational counseling of
migrants
1 september 2011 – 30 mei 2012
8/6/2012 Sleutels voor Educatie 1

2. Headlines
• In advance
• How many clients?
• How, where and when did they come in ?
• Who are our clients?
• Focus on their education
• The guidance proces
• Output
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3. In advance
• 6 projects in 5 provinces and Brussels
• registration of clients in 1 system whe
build up together (thanks to all
cooperators)
• 2 target groups
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4. Target Groups
• EIF:
– (max. 5 year = priority) legally in Belgium and status of
“inburgeraar” and nationality: not Belgium
– or coming from a “third country” and in a procedure
of “reunion of family” or a procedure of
“regularization”
• IF:
– max. 5 year legally in Belgium and status of
“inburgeraar” and nationality: not Belgium – but EU
– or coming from “third country” in search for “asile”,
“recognized” or a having a status of “subsidiary
protection status”
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5. Flemish Provinces and Brussels
6
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6. How many clients?
In between the 1st September 2011 and
the 30th May 2012
819
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7. Where, when en how did they come in?
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8. Province and Target group
Count Target Group
Province EIF IF Total
Antwerpen 124 82 206
West-Vlaanderen 64 56 120
Brussel 50 12 62
Vlaams-Brabant 113 130 243
Oost-Vlaanderen 71 35 106
Limburg 47 35 82
Total 469 350 819
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9. Clients and Month of intake
Preparation of 4 out of 6 projects
Aantal Target Group
Month EIF IF Total
2011 - 9 26 26 3,17%
2011- 10 20 2 22 2,69%
2011 - 11 28 12 40 4,88%
2011 - 12 49 33 82 10,01%
2012 - 1 59 51 110 13,43%
2012 - 2 74 71 145 17,70%
2012 - 3 74 80 154 18,80%
2012 - 4 95 52 147 17,95%
2012 - 5 43 49 93 11,23%
Total 469 350 819
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10. Recruitment and Target Group
% Target Group
Recruitment EIF IF Total
Other Services 4,05% 12,00% 7,45%
Houses of Dutch 2,35% 0,86% 1,71%
Integration Services 52,67% 38,86% 46,76%
Education 11,94% 16,29% 13,80%
Personal 3,62% 4,29% 3,91%
Promotion 8,51% 10,29% 9,15%
Public training provider 6,82% 7,71% 7,20%
Total 100,00% 100,00% 100,00%
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11. Who are our clients?
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12. Gender and Target Group
% Geslacht
Doelgroep Male Female Totaal
EIF 35,90% 64,10% 100,00%
IF 53,43% 46,57% 100,00%
Totaal 43,40% 56,60% 100,00%
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13. Origin and target group
Target Group
Origin EIF IF Total
Afrika 43,90% 19,48% 33,46%
Amerika - NA 1,28% 0,00% 0,74%
Amerika - ZA 10,06% 1,43% 6,37%
Azië 31,69% 30,95% 31,37%
België - Europa - EU - 15 0,21% 15,19% 6,62%
Europa - Andere 11,99% 12,87% 8,09%
Europa - EU - 12 0,21% 16,05% 6,99%
Europa - EU - 15 0,21% 13,75% 6,00%
Europa - EVA 0,00% 0,29% 0,12%
Oceanië 0,43% 0,00% 0,25%
Total 100,00% 100,00% 100,00%
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14. Province and origin
% Most important
Province Afrika Azië
Antwerpen 33,33% 31,37%
West-Vlaanderen 26,67% 39,17%
Brussel 58,06% 29,03%
Vlaams-Brabant 33,06% 26,86%
Oost-Vlaanderen 39,62% 23,58%
Limburg 18,29% 45,12%
Eindtotaal 33,46% 31,37%
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15. Tongue and Target Group
% Target group
Tongue EIF IF Total
Other 0,64% 0,00% 0,37%
English 19,44% 20,29% 19,80%
French 13,68% 6,86% 10,76%
Dutch 43,80% 48,57% 45,84%
Dutch/English 6,62% 9,14% 7,70%
Dutch/French 6,41% 6,57% 6,48%
Tolk 2,56% 1,71% 2,20%
(leeg) 6,84% 6,86% 6,85%
Total 100,00% 100,00% 100,00%
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16. Tongue and province
Ant West-Vl Brus Vla-Br Oost-Vl Limb Tot
Other 1,46% 0,00% 0,00% 0,00% 0,00% 0,00% 0,37%
English 23,79% 17,50% 27,87% 13,17% 16,04% 31,71% 19,80%
French 9,71% 5,00% 22,95% 9,05% 21,70% 3,66% 10,76%
Dutch 49,51% 50,83% 36,07% 43,21% 40,57% 51,22% 45,84%
Dut/Eng 8,74% 17,50% 3,28% 4,53% 3,77% 8,54% 7,70%
Dut/Fra 3,88% 8,33% 3,28% 9,88% 7,55% 1,22% 6,48%
Tolk 2,91% 0,83% 0,00% 0,00% 7,55% 3,66% 2,20%
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17. Age and Target Group
% Target Group
EIF IF Total
Less than18 0,00% 0,57% 0,24%
from 18 to 25 32,69% 30,86% 31,91%
from 26 to 35 40,60% 38,29% 39,61%
from 36 to 45 20,09% 22,00% 20,90%
from 46 to 55 4,49% 6,57% 5,38%
from 56 to 65 1,28% 0,57% 0,98%
Total 100% 100% 100%
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18. Children and Target Group
% Target Group
Children EIF IF Total
0 57,88% 60,26% 58,93%
1 26,71% 17,47% 22,65%
2 11,99% 13,10% 12,48%
3 2,74% 5,68% 4,03%
4 0,34% 3,06% 1,54%
5 0,34% 0,00% 0,19%
6 0,00% 0,44% 0,19%
Total 100,00% 100,00% 100,00%
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19. Financial status and target group
% Target Group
Financial Status EIF IF Total
Depends on family/partner 49,25% 16,86% 35,41%
Other 1,92% 0,57% 1,34%
No income 3,20% 3,43% 3,30%
Invalidity 0,21% 1,14% 0,61%
Material support 0,00% 2,86% 1,22%
Social Services 15,14% 36,00% 24,05%
Unemployment fee 5,76% 9,43% 7,33%
Partly working 2,77% 3,71% 3,17%
Working 15,14% 16,86% 15,87%
Total 100,00% 100,00% 100,00%
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20. Situation of Living and Target Group
Target Group
Situation of Living EIF IF Total
Separate 7,89% 28,00% 16,48%
Asylum 0,00% 2,57% 1,10%
Family 6,40% 3,71% 5,25%
Parents 13,86% 7,43% 11,11%
With Partner 56,50% 38,29% 48,72%
Institution 0,64% 1,14% 0,85%
Other 1,28% 4,00% 2,44%
Unknown 13,43% 14,86% 14,04%
Total 100,00% 100,00% 100,00%
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21. Status
Status EIF IF Eindtotaal
Andere 8,10% 6,00% 7,20%
Arbeidsmigrant 0,43% 2,29% 1,22%
Asielzoeker 0,43% 21,71% 9,52%
Belg nieuwkomer 0,21% 16,29% 7,08%
Erkend vluchteling 0,85% 22,29% 10,01%
EU werknemer 0,00% 11,43% 4,88%
EU zelfstandige 0,00% 0,86% 0,37%
Geregulariseerd 9,81% 1,43% 6,23%
Gezinshereniger 74,63% 12,57% 48,11%
Regularisatie aangevraagd 4,69% 0,57% 2,93%
Subsidiaire bescherming 0,21% 4,00% 1,83%
(leeg) 0,64% 0,57% 0,61%
Eindtotaal 100,00% 100,00% 100,00%
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22. Focus on education.
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23. Diploma (clients perspective)
Geen diploma 3,30%
LO 1,22%
Lager SO 10,99%
Hoger SO 37,61%
SENSE 0,98%
HBO5 0,98%
Prof. Bachelor 12,58%
Acad. Bachelor 6,35%
Master 17,83%
MaNaMa 0,24%
Doctoraat 0,37%
Andere 1,71%
(leeg) 5,86%
Eindtotaal 100,00%
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24. Dutch language competences
Target Group
Level of Dutch EIF IF Total
1.1 19,89% 15,77% 18,15%
1.2 16,53% 22,69% 19,12%
2.1 17,93% 17,31% 17,67%
2.2 16,53% 17,31% 16,86%
2.3 13,17% 8,46% 11,18%
2.4 9,52% 7,31% 8,59%
3.1 2,52% 5,77% 3,89%
3.2 2,52% 2,31% 2,43%
4.1 0,84% 0,77% 0,81%
4.2 0,56% 2,31% 1,30%
Total 100,00% 100,00% 100,00%
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25. Years of Education (Clients Perspective)
Years of education %
0 0,37%
1 to 6 1,34%
7 to 12 29,43%
13 to 18 47,01%
More than 18 2,81%
No answer 19,05%
Eindtotaal 100,00%
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26. Preferred language of education
(client 1st contact)
Preferred language of education (client) %
English 6,47%
French 4,27%
Dutch 76,43%
Spanish 0,12%
No Answer 12,70%
Total 100,00%
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27. The guidance proces
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28. Status of Clients
%
Status
Guidance 58,36%
Follow-up 17,95%
Completed 16,00%
Did not start up 7,69%
Total 100,00%
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29. Mean duration “in days of guidance”
Mean duration
Province Total
Antwerpen 43,8
West-Vlaanderen 44,5
Brussel 36,0
Vlaams-Brabant 48,2
Oost-Vlaanderen 54,4
Limburg 37,0
Eindtotaal 46,6
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30. Guidance: actions and duration
Mean count of Mean Duration in
Target Group “actions” minutes
EIF 6,2 130,6
IF 4,6 110,6
Total 5,5 122,0
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31. Guidance: actions and duration
Actions Count of Actions Duration of actions
With client 46,08% 59,99%
Without client 26,24% 16,54%
Not yet filled in 27,66% 23,46%
Eindtotaal 100,00% 100,00%
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32. Guidance: actions and duration
Type Contact Count of actions Duration of actions
Other 1,36% 1,52%
Letter 0,87% 0,59%
Chat 0,02% 0,01%
Email 42,38% 18,14%
Talk 9,01% 17,74%
Intake 15,65% 41,09%
Research 5,36% 9,66%
SMS 2,40% 0,54%
Phone 21,15% 9,91%
Empty 1,80% 0,82%
Total 100,00% 100,00%
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33. Guidance counselors and clients
Clients Guidance counselor Mean
819 10,5 78
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34. Output
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35. Level of education (choice client)
Level of education (choice client) %
Basiseducatie 1,00%
Secundair volwassenenonderwijs 15,33%
Universitair talencentrum 1,00%
VDAB 17,00%
SYNTRA 2,00%
DKO 0,33%
Werken én Leren 1,00%
HBO 19%
Hoger onderwijs PBA 16,67%
Hoger onderwijs ABA 7,33%
Hoger onderwijs MA 8,67%
Andere 10,67%
Eindtotaal 100,00%
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36. Quality of service
Answer Options Agree In between Did not agree
Information was clear 81 18 1
Information was useful 85 14 1
Information was complete 65 28 7
Service can be reached easely 74 24 2
First appointment on time 75 17 8
Enough appointments/counseling 64 29 7
Counselor was friendly 97 3 0
Follow-up is good 84 14 2
Counselor motivates me 74 23 3
Counselor gives good advice 83 16 1
General quality is good 79 19 2
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37. Thanks
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38. How did clients reach our guidance service?
How did they reach? Totaal
Other services 61 7,45%
Houses of dutch 14 1,71%
Integration services 383 46,76%
Education 113 13,80%
Personal 32 3,91%
Promotion 75 9,13%
Public training providers 59 7,20%
Unknown 82 10,01%
Total 819 100%
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