Presentation I gave with Lyndsay Rees-Jones of CILIP about the management structures explored to facilitate the online membership communities

1. Membership and real engagement Lyndsay Rees-Jones: Membership Services Unit, CILIP Ed Mitchell: community and engagement consultant The three phases of building a practical, responsive, meaningful and engaging membership community (on and offline) in HQ; practice and theory.

4. Brief history: CILIP online communities: phase 1 HQ central Group leader Member Website pages Email lists Forums Blogs Membership boundary Knowledge flows from Peer to peer Knowledge flows peer to hub CoP

5. Brief history: CILIP online communities: phase 2 RSS HQ central Group leader Member Website as Hub pages Email lists Etc. Membership Boundary : porous Reporting Social networks Interesteds with blogs

6. A story about the CILIP membership elections 2007, the online communities and a homepage banner

7. The website’s annual election page

8. The website’s election manifesto page

9. The Council elections being discussed in communities First post: 12/11/07 Replies to date (23/11/07): 109

10. The website homepage gets a banner

11. On how that was possible

13. 2. Community awareness appears Website Membership database Dept 2 Dept 2 Dept 3 Online communities team Member Web team Communities lead Facilitator Online community Other networks HQ

14. 3. Integration incoming Website Dept 2 Dept 2 Dept 3 Online communities team Member Web team Communities lead Facilitator Rep from each dept Online community Other networks Departmentally relevant engagement Knowledge Feedback from OC Network advocates Knowledge Responses Issues Advocacy HQ

15. 4. An alternative Online community HQ Facilitator Other networks

17. Thanks: CILIP department of Knowledge and Information