This document discusses the key components of intercultural negotiations. It identifies several factors that affect intercultural negotiations, including cultural noise, national culture, power and authority, perception, interpreters, gender, environment, and relationships. It also examines negotiation styles across different cultures like the US, China, Japan, and others. Effective negotiators are described as observant, adaptable, good listeners, and able to ascertain different cultural perspectives.
2. Topics
ī§ Cross-cultural Negotiation Components
ī§ Stereotypes that affect Intercultural
Negotiations
ī§ Comparative Negotiation Styles
ī§ Characteristics of Effective Negotiators
ī§ Importance of Protocol in Intercultural
Negotiations
ī§ Group vs. Individual Orientation
ī§ Face-to-face Strategies
ī§ Role of the Media
ī§ Personal Constructs
Intercultural Business Communication, 4th ed., Chaney & Martin
3. Cross-Cultural Negotiation Components
ī§ The players and situation
ī§ Cultural noise
ī§ National culture
ī§ Power and authority
ī§ Perception
ī§ Interpreters and translators
ī§ Gender
ī§ Environment
ī§ Relationship and substantive conflicts
Intercultural Business Communication, 4th ed., Chaney & Martin
4. The Players and the Situation
ī§ Learn the background of the players
ī§ Determine expectations of negotiators
ī§ Determine negotiating style
ī§ Determine role negotiators have played in the
past
ī§ Provide an environment free of tension,
conducive to exchange of ideas, and problem
resolution
Intercultural Business Communication, 4th ed., Chaney & Martin
5. Cultural Noise
ī§ Anything that distracts or interferes with
the message
ī§ Low- or high- context
ī§ Arguments emotional or logical
ī§ Trust based on laws or friendship
ī§ High or low risk takers
ī§ View of time
ī§ Authoritative or consensual decision-making
style
ī§ Oral or written agreement
Intercultural Business Communication, 4th ed., Chaney & Martin
6. National Culture
ī§ Patterns of personality
ī§ Governance structure
ī§ Integrate negotiatorsâ interests
ī§ Other cultures include: professional, social
class, ethnic, regional, gender, and
organizational
Intercultural Business Communication, 4th ed., Chaney & Martin
7. Power and Authority
ī§ Power is the ability to influence others
ī§ Authority is the power to give commands
ī§ Power has to be accepted to be meaningful
ī§ Balanced authority â is shared decision-
making
ī§ Authority advantage â one partner claims
superior resources or superior position
Intercultural Business Communication, 4th ed., Chaney & Martin
8. Perception
ī§ Process used to ascribe meaning to the
environment
ī§ Is culturally based
ī§ Stimuli have both physical size and socio-
environmental meaning; our experiences
determine to what stimuli we are sensitive
Intercultural Business Communication, 4th ed., Chaney & Martin
9. Interpreters and Translators
ī§ Language issues are key in negotiations
ī§ Interpreters and translators slow down
negotiations
ī§ Using interpreters and translators can
have both positive and negative impacts
Intercultural Business Communication, 4th ed., Chaney & Martin
10. Gender
Use of women as negotiators; viewed
as âwindow dressingâ in some
countries â viewed as equals in
others.
Intercultural Business Communication, 4th ed., Chaney & Martin
11. Environment
ī§ âHome courtâ advantage
ī§ The room and furniture arrangement
ī§ Seating arrangement
Intercultural Business Communication, 4th ed., Chaney & Martin
12. Relationship and Substantive Conflicts
ī§ Relationship conflicts are issues of long-
term friendships or partnerships
ī§ Substantive issues are use and control of
resources
ī§ Cognitive dissonance - the psychological
conflict or anxiety that results from
inconsistencies between what one does
and what one believes
Intercultural Business Communication, 4th ed., Chaney & Martin
13. Stereotypes That Affect Intercultural
Negotiations
ī§ How we view ourselves is probably not
how the other team views us.
ī§ Find out how others view your culture,
gender, and organization.
Intercultural Business Communication, 4th ed., Chaney & Martin
14. Comparative Negotiation Styles
ī§ A successful negotiator within a culture
may not be successful in another culture.
ī§ A successful negotiator needs to be able
to ascertain where the opposition is
coming from.
ī§ Successful negotiators need to be able to
adjust their behavior appropriately.
Intercultural Business Communication, 4th ed., Chaney & Martin
15. Characteristics of Effective Negotiators
ī§ Effective negotiators are
ī§ observant, patient, adaptable, and good
listeners
ī§ mentally sharp
ī§ think before they speak
ī§ do their country homework
ī§ praise what is praiseworthy and refrain from
criticizing the other side
ī§ keep their promises and negotiate in good
faith
Intercultural Business Communication, 4th ed., Chaney & Martin
16. Importance of Protocol in Intercultural
Negotiations
ī§ Three protocol types
ī§ Tribal
ī§ Collective
ī§ Pluralist
ī§ All cultures share the need for honesty, courage,
respect for human dignity, fairness, and love;
however, these have different meanings in
different cultures.
ī§ Reality is not always the same in every culture.
Intercultural Business Communication, 4th ed., Chaney & Martin
17. Group vs. Individual Orientation
ī§ Group orientation
ī§ Your identity belongs to the group
ī§ Decisions reached by consensus
ī§ Contracts are flexible
ī§ Individual orientation
ī§ Your identity belongs to you
ī§ Decisions can be made by individuals
ī§ Contracts are inflexible
Intercultural Business Communication, 4th ed., Chaney & Martin
18. Face-to-Face Strategies
ī§ Negotiating in person rather than through
the mail, fax, telephone, lawyers, or other
intermediaries
ī§ Face-to-face negotiatorsâ behaviors
ī§ Irritators
ī§ Counterproposals
ī§ Argument dilution
ī§ Reviewing the negotiation
Intercultural Business Communication, 4th ed., Chaney & Martin
19. Role of the Media
ī§ Media may support or tear down
ī§ Media is a culture with cultural biases
ī§ Tend to have a stereotypical view of
business
ī§ See other cultures through the bias of the
U.S. perceptual grid
ī§ Movies promote stereotypes
Intercultural Business Communication, 4th ed., Chaney & Martin
20. Personal Constructs
ī§ An individualâs belief system and attitudes
ī§ Can differ within a culture as well as between
cultures
ī§ Expectations are based on learned life
experiences
ī§ Adaptability is important to success
ī§ Adages
ī§ Birds of a feather flock together
ī§ Theyâre in America; they should act like Americans
ī§ When in Rome, do as the Romans do
Intercultural Business Communication, 4th ed., Chaney & Martin
21. Negotiations - The Four Cs
ī§ Common Interest - each has something
the other wants
ī§ Conflicting Interests - include payment,
distribution, profits, contractual
responsibilities, and quality
ī§ Compromise - areas of disagreement
ī§ Criteria - conditions under which the
negotiations take place
Intercultural Business Communication, 4th ed., Chaney & Martin
22. Mindsets
ī§ Mindsets are controlled by language and
culture.
ī§ Realize the other side is having mindset
difficulties in the negotiation also.
ī§ People can alter their strategies based
upon their first-hand knowledge and
adaptability.
Intercultural Business Communication, 4th ed., Chaney & Martin
23. U.S. Negotiators
ī§ Focused on completing the deal
ī§ Profit oriented and direct
ī§ Do not need personal relationships with
other negotiators
ī§ Work during meals, golf, at any time
ī§ Tend to be informal
ī§ Individually oriented
Intercultural Business Communication, 4th ed., Chaney & Martin
24. Canada
ī§ Two groups: the Anglophones and the
Francophones
ī§ Well informed and analytical
ī§ Sense of self-determination
ī§ Trust is an important component
ī§ Individually oriented
ī§ Mixture of tribal and pluralistic
Intercultural Business Communication, 4th ed., Chaney & Martin
25. China
ī§ The Chinese want a win-win strategy
ī§ Harmony is important
ī§ Neutral site is important
ī§ Team members need to be matched on
both sides
ī§ Relationship building is important
ī§ Group oriented and prefer face-to-face
negotiations
Intercultural Business Communication, 4th ed., Chaney & Martin
26. England
ī§ Objective, matter-of-fact about
negotiations
ī§ Tend to understate their position
ī§ Individualistic but company policy followed
without question
ī§ Relationships not necessary
ī§ Very deadline oriented
Intercultural Business Communication, 4th ed., Chaney & Martin
27. France
ī§ Negotiators should have the correct social
and education background and authority
to make decisions
ī§ A relationship will help negotiations
ī§ Enjoy debates; are indirect
ī§ Quality more important than speed
ī§ Individualistic and prefer face-to-face
negotiations
ī§ Mealtime is not a time to talk business
Intercultural Business Communication, 4th ed., Chaney & Martin
28. Germany
ī§ Permanent and stringent contracts
ī§ No-nonsense negotiators
ī§ Relationships not necessary
ī§ Individualistic and prefer face-to-face
negotiations
Intercultural Business Communication, 4th ed., Chaney & Martin
29. Japan
ī§ The Japanese want a win-win situation
ī§ Negotiation takes place away from the
negotiation table
ī§ Relationships are important
ī§ Group and consensus oriented
ī§ Prefer face-to-face negotiations
Intercultural Business Communication, 4th ed., Chaney & Martin
30. Mexico
ī§ Relationships and connections very
important
ī§ Senior executives make the decisions
ī§ Time is fluid
ī§ Emotional arguments are considered to be
persuasive arguments
ī§ Strategies are more win-win
ī§ Neutral sites are preferred
ī§ Leave room to bargain
Intercultural Business Communication, 4th ed., Chaney & Martin
31. The Netherlands
ī§ Averse to chaos; very organized
ī§ The Dutch are direct and pragmatic
ī§ Decision is based on consensus
ī§ Will tend to move fast and expect you to
also move fast
Intercultural Business Communication, 4th ed., Chaney & Martin
32. South Korea
ī§ Rank/status very important
ī§ Harmony is important
ī§ Can be direct, express emotion, and use
aggression
ī§ Need to be introduced and develop a
relationship
ī§ South Korea is a collective culture
Intercultural Business Communication, 4th ed., Chaney & Martin
33. Taiwan
ī§ Relationships need to be developed
ī§ Seating protocol is important as is
matching team members
ī§ Self-control and harmony are very
important
ī§ Taiwanese are collectivistic
Intercultural Business Communication, 4th ed., Chaney & Martin