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Traditional Outsourcing is Dead!
What should your new ICT partner look like?

Andrew Hawkins
Eduserv
Open or Closed ?   Open or closed?
Thoughts on the Old World …

•   Long term multi-year contracts.
•   Exhaustive work on requirements.
•   Basic raw materials.
•   Systems difficult to configure.
•   Risk…
`
Government ICT Strategy
New World
Government ICT Strategy
       Old World
A new way of looking at IT-driven services
A Golden Age of Utility Computing
Thinking About The New World
• Digital by Default and Transparent.
• “why should we build anything – just use that…”
• Users’ expectations are tailored by what they have
  at home.
• Government aware of how the commercial model of
  the supplier may work against best interests.
Working with SME’s
Aligning Suppliers


•   Greater in-house capability
•   Market intelligence is increasingly key
•   G-cloud / CloudStore is a great start
•   A new breed of supplier that can align with your
    commercial model
Aligning Suppliers


• SME’s as an integral part of the
  supply chain ..
   – Consortia
   – Working with SI’s and SIAM
   – Innovation vs Commodity
• Above all else, openness and agility
Working with SME’s

              Proximity
              Sector Commitment
              Connectivity
              Operational and Delivery Capability
              Sustainability
              Agility
              Professional Services
              FOCUS
Remember …
What government can do…
  • Simple, open, early engagement
     – We focus on service and delivery not
       sales and marketing
  • Access
  • Open, candid discussion on
    opportunity fit
  • Collaboration / Partnerships
  • Simple procurement
Thank You
Andrew Hawkins, Business Development Director
       andrew.hawkins@eduserv.org.uk
            @andrewhawkins65

  Join us for drinks and canapés on stand 108

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Traditional outsourcing is dead! What should your new ICT partner look like?

  • 1. Traditional Outsourcing is Dead! What should your new ICT partner look like? Andrew Hawkins
  • 3.
  • 4. Open or Closed ? Open or closed?
  • 5. Thoughts on the Old World … • Long term multi-year contracts. • Exhaustive work on requirements. • Basic raw materials. • Systems difficult to configure. • Risk…
  • 6. `
  • 8. New World Government ICT Strategy Old World
  • 9. A new way of looking at IT-driven services
  • 10. A Golden Age of Utility Computing
  • 11. Thinking About The New World • Digital by Default and Transparent. • “why should we build anything – just use that…” • Users’ expectations are tailored by what they have at home. • Government aware of how the commercial model of the supplier may work against best interests.
  • 13. Aligning Suppliers • Greater in-house capability • Market intelligence is increasingly key • G-cloud / CloudStore is a great start • A new breed of supplier that can align with your commercial model
  • 14. Aligning Suppliers • SME’s as an integral part of the supply chain .. – Consortia – Working with SI’s and SIAM – Innovation vs Commodity • Above all else, openness and agility
  • 15. Working with SME’s  Proximity  Sector Commitment  Connectivity  Operational and Delivery Capability  Sustainability  Agility  Professional Services  FOCUS
  • 17. What government can do… • Simple, open, early engagement – We focus on service and delivery not sales and marketing • Access • Open, candid discussion on opportunity fit • Collaboration / Partnerships • Simple procurement
  • 19. Andrew Hawkins, Business Development Director andrew.hawkins@eduserv.org.uk @andrewhawkins65 Join us for drinks and canapés on stand 108