A joint presentation given at the UCISA Management Conference 2008 in Glasgow by Brian Kelly and Andy Powell.

1. Digital natives run by digital immigrants IT Services are dead – Long live IT Services 2.0 Brian Kelly, UKOLN, University of Bath Andy Powell, Eduserv UCISA Management Conference Glasgow, March 2008

5. 4 themes…

6. 1) user centricity personal learning environments personal research environments

7. 2) open access

8. 3) social networking

9. 4) shared services, Web 2.0 and disruption

10. some reflections…

11. conclusion

12. questions images by weblover@slideshare, meisterjoker@slideshare, offshore@flickr, Poppyseed Bandits@flickr, David Reid@flickr, Jake Shears@flickr, XKCD.com and yours truly