1. Edyth Ana Figueroa
626-931-9641
Edyth_figueroa@ymail.com
Objective
Seeking a position where my excellent customer service skills and personable approach
with customers can be utilized in an established organization.
Qualifications
• Bilingual fluent Spanish (verbal and written)
• Good sense of style
• Flexible-willing to take variety of tasks.
• Ability to learn quickly.
• Self-starter, reliable and resourceful.
• Able to work well unsupervised
• Detail-oriented with proven organization skills.
• Microsoft Excel & Microsoft Word literate
Work Experience
9/22/2015 – Present Steven Ella Inc City of Industry, CA
Sales
• Process and follow up on orders
• Resolve any customer concerns/issues
• Email customers line sheet on daily basis.
• File sales documents
• Review customers past due balance and collect payment if necessary
• Attended meetings/Trade shows with buyers and agents in different states
• Greet walk-in customers to our office/show room
• Process payment for customers including credit card, direct deposit and wire
transform
• Prepare Performa invoice by excel
• Inform customers on our monthly promotions
• Assist foreign customers with shipping request
• Managed special order (F.O.B) direct from china to other countries

2. • Commercial Invoice for F.O.B
Work Experience
1/14/2011 –6/15/2015 Elegant Footwear Inc. City of Industry, CA
Assistant to the CEO /Sales / Customer Service Supervisor
• Process and follow up on orders
Resolve any customer concerns/issues
• Email customers line sheet on daily basis.
• File sales documents
• Review customers past due balance and collect payment if necessary
• Greet walk-in customers to our office/show room
• Process payment for customers including credit card, direct deposit and wire
transform
• Prepare Performa invoice by excel
• Inform customers on our monthly promotions
• Assist foreign customers with shipping request
• Managed special order (F.O.B) direct from china to other countries
• Commercial Invoice for F.O.B
• Confirm samples from china
• Attend trade shows twice a year
• Communicated directly, and on behalf of CEO with staff
• Maintained strict confidentiality with sensitive information, financial documents,
records and personal matters.
• Booked conference rooms, arranged out of town conferences, travel and hotel
accommodations
• Typed up all contracts for clients and briefed them with the CEO

3. 12/27/2010 - 1/3/2011 BOA Covina,
CA
Customer Service
• Maintained and organized area
• Dressed mannequins in window display
• Filed sales documents
• Helped customers in fitting room
• Put back merchandise
• Worked cash register when needed
• Put sensors on all merchandise
• Lost prevention
• Provided customer service for at least 100 clients (or more) on a weekly basis
9/27/2010- 12/26/2010 (seasonal) Sears
Pasadena, CA
M.C.A
• Provided customer service for at least 90 clients on weekly basis
• Maintained the cleanliness and organized the area
• Informed customers on new promotions
• Stocked and counted inventory
Education
• South Hills High School, West Covina Graduated 2007
• Marinello School of Beauty Graduated 2009