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Quality Objectives,[object Object],ISO 9001:2008,[object Object],Clause: 5.4.1,[object Object]
ISO 9001:2008,[object Object],“Top Management Shall ensure that quality objectives, including those needed to meet requirements for product are established at relevant functions and levels within the organization. The quality objective shall be measureable and consistent with the quality policy.”,[object Object],Clause: 5.4.1,[object Object]
Quality Objective: Strategy for Continual Improvement,[object Object],ISO 9001:2008,[object Object],Clause: 5.4.1,[object Object]
Presentation on Establishing Quality Objectives
Requirements of quality objective,[object Object],SMART,[object Object],S : Specific,[object Object],M : Measureable,[object Object],A : Achievable,[object Object],R : Realistic,[object Object],T : Time,[object Object],Source: salesmarketinghelpcentral.blogspot.com/,[object Object]
Steps to establish quality objective,[object Object]
Step 1: Establish the Foundation For Quality Objective,[object Object],ISO 9001: 2008,[object Object],Clause: 5.4.1,[object Object]
Points to Remember,[object Object],Base quality objective on quality policy and business objectives,[object Object],Remember “Product” in broader terms i.e. “Product is the result of processes”,[object Object],Emphasize on meaningful parameters that could improve the existing product/service ,[object Object],Step 1: Establish the Foundation For Quality Objective,[object Object]
Examples,[object Object],	Some parameters derived from Quality and food safety Policy:,[object Object],Customer complaints/Customer Satisfaction,[object Object],Number of corrective actions,[object Object],Corrective action completion time,[object Object],Unscheduled machine down time,[object Object],Machine set-up time,[object Object],Step 1: Establish the Foundation For Quality Objective,[object Object],Quality and Food Safety policy ,[object Object],Business Objectives,[object Object]
Examples,[object Object],Delivery performance,[object Object],Inventory accuracy,[object Object],Reworks,[object Object],Cost of Product,[object Object],Control of Hazards,[object Object],Quality and Food Safety policy ,[object Object],Business Objectives,[object Object]
Step 2:	Select Key Measures,[object Object],Quality objective,[object Object],Clause: 5.4.1,[object Object]
What are Key measures?,[object Object],Key Measures: are the important and relevant parameters expressed as a number or measure or quantity,[object Object],Existing, maintained record can be used for collection of data for key measures,[object Object],New record can be generated if required,[object Object],Data must be graphically or statistically presentable,[object Object],Step 2: Select Key Measures,[object Object]
Key MeasuresExamples,[object Object],Step 2: Select Key Measures,[object Object]
Collection Of New Record,[object Object],Step 2: Select Key Measures,[object Object]
Step3:	Base Quality Objective statement on Key measures,[object Object],ISO 9001:2008,[object Object],Clause: 5.4.1,[object Object]
Quality Objective statementTips,[object Object],Use concise statements,[object Object],Avoid using subjective words in quality objective statement,[object Object],Statement must reflect “Continual improvement” ,[object Object],Prefer benchmarking through measureable parameters,[object Object],Step3: Base Quality Objective statement on Key measures,[object Object]
Quality Objective statement Examples,[object Object],“Reduce cost of non-conforming materials (scrap and rework) by 15%”,[object Object],“Have a least 2 people trained or qualified for every task”,[object Object],ISO 9001: 2008,[object Object],Clause: 5.4.1,[object Object]
Step 4: Designing Strategy,[object Object],ISO 9001:2008,[object Object],Clause: 5.4.1,[object Object]
Designing Strategy,[object Object],Select appropriate time frame for completion of quality objective,[object Object],Divide your objective in to small achievable targets ,[object Object],Identify related departments or persons,[object Object],Timely and effectively communicate with involved departments and persons,[object Object],Ensure Implementation through proper review and monitoring of performance,[object Object],Step:3: Base Quality Objective statement on Key measures,[object Object]
Step5: Compile and Analyze 		    Data,[object Object],ISO 9001:2008,[object Object],Clause 5.4.1,[object Object]
Points to remember,[object Object],Summarize the data in relevance to Quality objective,[object Object],Clearly state the improvement part,[object Object],Present Data graphically ,[object Object],Present recommendation for further improvement (if possible),[object Object],Step 5: Compile and Analyze Data,[object Object]
THE END Thank You for your Time,[object Object]

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Presentation on Establishing Quality Objectives

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