This infographic is based on a study commissioned by EffectiveUI and conducted by Forrester Consulting, which uncovered the reasons why enterprise application development teams struggle to keep up with workload and deadlines. The detailed results are included in a special report, along with the benefits of an Integrated Thinking approach as a solution. The full report can be found at http://www.effectiveui.com/integratedthinking/.

1. Integrated Thinking:
The Answer To Enterprise
IT’s Perpetual Struggle
Application development teams are needed and more
relevant than ever before. But, the struggle continues
despite adopting agile methods and digesting a constant
flow of new software development tools, technologies,
and cloud services.
Complexity, lack of priorities and direction, and siloes in the organization
Enterprise application development teams struggle to keep up
61
can’t deliver
%
WHY?
A mere 39% of surveyed business decision-makers
say that IT has the ability to regularly deliver on time
and on budget.
Complexity, lack of priorities and direction, and siloes
in the organization
Top obstacles IT organizations face in developing and enhancing
in-house developed applications.
56
34
%
50
Ever-changing
business and user
requirements
%
%
Lack of
clear executive
direction
34
32
%
Lack of
stakeholder
consensus
%
Lack of the right
development
talent
We are trying
to do too much
at once
’On-time’ and ‘on-budget’ are certainly important , but they
are not the ultimate measurements of success.
Is IT creating usable, useful, and desirable applications
that drive ROI?
In-house development teams do an “OK” job, but most fail to “WOW”
Only 20% of IT decision makers surveyed reported that they are very satsified with the
user experience of their customer-facing Web applications and only 14% were very
satisfied with their customer-facing mobile applications.
20
%
very satisfied
In-house developed
web applications
14
%
very satisfied
In-house developed
mobile applications
Business’ satisfaction level with its IT department is lower than 50%
Are you satisfied with
your IT department’s
ability to meet your
technology needs?
54
%
Dissatisfied or Neutral
Are you satisfied with
your IT department’s
understanding of
what you need to be
successful?
55
%
Dissatisfied or Neutral
Integrated thinking = combine and conquer
Application development teams need to see the big picture,
making design decisions from all perspectives: business goals,
customer experience, business processes, employees,
technology, architecture and integration.
How can IT do a better job to meet their users’ needs for better software?
Take back responsibility
for great applications with
integrated thinking.
Task integrated design with
people who understand both
business and technology.
Source:
"Integrated Thinking: The Answer to Enterprise IT's Perpetual Struggle", October 2013
A commissioned study by Forrester Consulting on behalf of EffectiveUI
www.effectiveui.com/integratedthinking
Measure every design
decision based on its impact
on user experience.