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HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL !                                                      SPRING 2009




         HS MAI Newsletter
                                         University of Houston Conrad N. Hilton
                                                     Cougar Chapter

                                             HSMAI Cougar Chapter Members,                   To receive the latest information
                                             Thank you for a wonderful year. We       about HSMAI Cougar Chapter please
  ARTICLES OF                          can proudly say that we are now one of         log-on to:
  INTEREST:                            the fastest growing and most active            HSMAI.Cougarchapter@gmail.com
                                       organizations in the Conrad N Hilton                  This email account has been
  1.1                                  College. With only one year under are          created to provide us with an efficient
  INTRODUCTION                         belt we have successfully added more           and accessible means of
                                       than fifteen active members to the              communication amongst one another.
                                       HSMAI organization. A job well done, I         The email account is available for all
  1.2
  NEW EMAIL ACCOUNT                    would like to congratulate each and            members to use and will allow
                                       everyone of you for making this                everyone to send emails and updates
                                       organization come alive. This however is       related to HSMAI. The use of a
  2.1                                  only the beginning as the future looks         members email account will allow us
  COUGAR GROUNDS                       even more promising for the HSMAI              to develop an organized database of
  PROJECT                              Cougar Chapter. We are clearly                 contacts with email address, and
                                       becoming the most innovative and               phone numbers that will be easily
                                       dynamic student organization in the            accessible and overtime lead to a large
  3.1                                  college. Driven to become future leaders       networking pool of contacts. Also,
  UPCOMING EVENTS                      in the Tourism, Travel, and Hospitality        with time this email account will be
                                       Industry we strive to use HSMAI as a           used to record or store previous
                                       source for sales and marketing                 documents for future members to
  3.2                                  information, knowledge, business               use, whether it be “How to run a
  FUTURE GOALS
                                       development, and networking. As student        fundraiser” or a “Thank You” letter
                                       members of the Cougar Chapter we will          allowing members to view all previous
  3.3                                  use the knowledge learned in class and         messages will save time and eliminate
  INSTALL MEAGAN AS                    apply it to develop skill-full projects that   confusion. May I add that If you wish
  PRESIDENT                            will enhance are professional image as an      to personalize your message you can
                                       organization and individually. We will         still leave your name at the footer of
                                       strive to become an organization of            the email. Future plans for bettering
                                       highly developed students with                 the email account would be to create
                                       dependable skills in Marketing, Public         member profiles and post meetings/
                                       Relations, Event Planning, and Revenue         event on gmail calender. Again, this
                                       Management. Last but not least, we will        email account is for all to use and I
                                       make HSMAI Cougar Chapter the most             hope it will be a useful and continuos
                                       enjoyable and sought after organization        tool for present and future HSMAI
                                       to be apart of because we will have FUN        cougar chapter members.
                                       along the journey to success.                         Remember Password: marketing



TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING
FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.!                                       http://www.hsmai.org/
HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL !                                                SPRING 2009


                                                                                           THE COUGAR
                                                                                           GROUNDS
                                                                                           STUDENT
                                                                                           MARKETING
                                                                                           PROJECT
                                                                                           OBJECTIVES OF HSMAI
                                                                                           For those of you looking for a
                                                                                           great opportunity to experience
                                                                                           research development in
                                                                                           consumer expertise and
                                                                                           intelligence, strategic marketing,
                                                                                           marketing communications, and
                                                                                           public relations join us to develop
                                                                                           the first ever student based
                                                                                           marketing project for Cougar
                                                                                           Grounds Coffee Shop.




      COUGAR GROUNDS                          many mornings as you would like. The
          PROJECT                             more time we spend consistently
     Objectives of project include            progressing the better the outcome.
developing marketing strategies for Cougar          Recently, We had a conference call
Grounds Coffee Shop that will stimulate       with Qualtrics the online survey
sales growth, revenue optimization, and       software company. The call consisted of
name recognition to obtain maximum            them navigating us through the process
performance levels. Provide students with     of designing a survey. Some advantages
an opportunity to employ professional         of using Qualtrics software is that it
marketing concepts in business                gives you the option as survey builder to
atmosphere. Provide students with             create a unique and interesting layout of
leadership and management skills.             questions that will capture the attention
     Currently: We are trying to create a     of survey takers and keep them
database of people interested in working      motivated to accurately answer
on the Cougar Grounds project. If you         questions. It also provides organization,
could send me your hours of availability,     and other easy to use tools. We can have
name, and phone number we can begin to        a brief overview of the system when
form groups with one another and start        time permits us to.
collaborating ideas to move this project in         The next step in the Cougar
a progressive direction.                      Grounds project will be a Analyzing
     Meeting times as of now are 9 a.m.       Consumer Purchase History, Cost
Monday-Friday in Cougar Grounds or by         Control Analysis, Obtaining Detailed
time requested. Morning meetings will be      Record of Sales, Determine focus points
beneficial towards us because it will allow    of survey, and Distributing Survey. I also
us to witness a steady inflow of consumers     believe Professor Lattin’s Consulting
and their behaviors. Based on your            Class would like to correlate with us on
enthusiasm please join others and myself as   this project.

      TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING
      FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.!                                       http://www.hsmai.org/
INVESTOR NEWSLETTER ISSUE N°3!                                                                                            SPRING 2009


  THE HILTON UNIVERSITY
  HOTEL BRANDING AND
  MARKET POSITIONING
  PROJECT
  OVERVIEW
  The Hilton University of Houston Hotel and Conference
  Center is getting a facelift. A $12 million facelift! Through
  a consulting services agreement with Hilton Hotels, the
  Conrad N. Hilton College of Hotel and Restaurant
  Management is redeveloping the existing hotel property
  into a state-of-the-art hotel and conference center that,
  upon completion, will provide hospitality students
  studying at the top-ranked College with a new training
  facility and enhanced experiential learning program
  second to none.

  Renovation is slated to begin in late fall with completion
  targeted for December 2009.




Leadership Experience                                        HSMAI Involvement
     A new Student Leadership Program will allow                    We learned that “market positioning refers to the
students to work directly with the University Hilton’s       activities that a firm undertakes to place the brand in
general manager in student management positions on a         customers’ minds so they understand what the brand is
number of hotel operational projects, including receiving    and who its competitors are”. With the renovation of the
hands-on experience in the multi-dimensional aspects of      Hilton Hotel we are presented with the opportunity to
an actual hotel remodeling project.                          experience the procedures of repositioning a hotel. A
     When the renovation is complete and the Student         skill set usually obtained in the later years of a career, we
Leadership Program is implemented, our facilities and        as student members of HSMAI can gain an edge on the
programs will be like no other,” attests Bowen. “Without     competition by using this opportunity to deepen are
a doubt, the stature of the Hilton College will be           marketing skills in areas such as Branding, Market
significantly elevated within academic circles and            Positioning, Repositioning, and Public Relations.
throughout the hospitality industry. This upgrade will              We will support the Student Leadership Program
result in better-trained graduates for all sectors of the    and build a relationship with all those who will share
hospitality business and keep with Conrad N. Hilton’s        with us knowledge and guidance towards our goals. The
wish to create American hotel managers and top               goal of the project will be to develop and present a
executives who can compete globally.”                        analysis of the desired position market after renovation,
     Building a relationship with the Hilton Hotel will      forming ways of promoting the newly renovated hotel,
afford hospitality students an enhanced experiential         along with working along side the Hilton Hotel
learning environment designed to better prepare              Marketing and Sales Staff to further develop knowledge
graduates to succeed in our fast paced and dynamic           of the repositioning process.
industry.”




TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING
FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.!                                       http://www.hsmai.org/
FUNDRAISER CONCEPT IDEAS 1 & II!                                                                         SPRING 2009




                                                     5k Run!
      1ST ANNUAL
    CONRAD N. HILTON
         4 ON 4
      BASKETBALL
      TOURNAMENT




  FUNDRAISER GOALS !



   The outlining purpose of establishing a
                                                         We are a student organization of very
fundraiser is to raise money to provide
                                                      ambitious and innovative students who
scholarship funds for all active members who
                                                      together can reach any goal set before us.
display enthusiastic interest in Hospitality Sales
                                                      Planning a fundraiser of this magnitude will
and Marketing. Therefore, the money raised
                                                      be challenging. However, if we set forth
from the fundraiser will be used as an incentive
for students to join HSMAI, because not only
                                                      attainable goals and work in a progressive                    Goals
                                                      movement and start now we can accomplish a
will they be receiving the leading source for
                                                      successful fundraiser event.                                Short Term
sales and marketing information, knowledge,
business development, and networking by                   In the end, the fundraiser event will give    Timeline!
joining but also funding that will cover their       us a pool of connections and networking           Establish Event Com
                                                                                                                           mittee !
HSMAI initiation fee.                                opportunities by having built key                 Research “How To”
                                                     relationships. The fundraiser will teach us                          !
    No matter which fundraiser we choose to          skills in Event Planning, Event Marketing,        Determine
pursue, the goals of each are very similar.                                                                              Rules     and
                                                     Public Relations, Team Management, and            Re gu la tio ns
Besides raising money we want to build               hours of experience.
relationships. We want to build connections
                                                                                                       Create List of Cont
and bring together the people of Conrad N                                                                                  acts!
Hilton College, University of Houston,                                                                 Locate Sponsors
Houston Area Professionals, HSMAI Houston                                                              Create Advertisem
                                                                                                                         ent !
Chapter Members, and local communities.
We are in the business of hospitality, the
business of bringing people together for the
common purpose of celebrating life.



        TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING
        FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.!                                       http://www.hsmai.org/
HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL !                                                     SPRING 2009




Upcoming Events                                    Cold calls like it or not will help    HSMAI
•Social at Buffalo Wild Wings and Pool/    us in the long run
Volleyball Social @ U.H. Recreational              Us the basketball tournament as
Center                                     an incentive to reach out
                                                   Following up with people we have
                                           met or have come in contact with via
                                           thank you letters etc.
                                                   Improving the general public
                                           within the Hospitality Industry of HSMAI


•Guest Speaker provided by Heather         Focus on recruiting for the future
Kennedy                                              Develop presentations for
•HSMAI Cougar Chapter Elections            classrooms to promote HSMAI and
•Lunch-Ins with Houston Chapter            projects
                                                    Develop shadowing program
                                                                                          NEWSLETTER STAFF
Future Goals                               within HSMAI for future undergraduate
                                                                                          Eric Frankum
                                           members to take leadership roles
Build a relationship with the Bauer                                                       Chief Editor
                                                    Establish at least one mandatory
College of Business &
                                           meeting to meet and greet with new
Entrepreneurship                                                                          HSMAI MEMBERS
                                           members
        Set up booth at Bauer College                                                     President Meagan Tomlin
                                                    Create visible profiles of current
Organization Fair
                                           members to make ourselves approachable
        Let Business students aware of                                                    Vice President Greg Kirkham
                                           and accessible to all students interested in
the fact that we exist and they can join
                                           learning about HSMAI
HSMAI                                                                                     Social Chair Ethan Koczka
                                                    Create mission statements that
Create Committees within                   will attract students to want to join us in
organization for added support             our mission to succeed.                        Public Relations Freddie Floyd
      Event/Project Committee
      Public Relations/Communications                                                     Educator Michelle Wilkerson
  Committee                                         Next Meeting:
      Recruiting Committee                        March 23rd @                            Event/Project Chair Eric Frankum
      Educational Committee                           1 2 : 0 0 P. M .
      Treasury                                                                            Distinguished Staff Member Dr.
      Social Committee                                                                    Stowe Shoemaker
                                                     Fo r t h e l a t e s t
Focus on building a network of
                                              updates log-on to
professional contacts
       We need to develop the right        hsmai.cougarchapter@
contacts to gain a competitive edge of                gmail.com
other Universities
       By attending more lunch-ins and                                                       University of Houston
Houston Chapter Events we can network                                                            Conrad N. Hilton
with people who will enhance our
chapter and careers                                                                            HSMAI Cougar Chapter


TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING
FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.!                                       http://www.hsmai.org/

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Hsmai newsletter cougar chapter

  • 1. HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL ! SPRING 2009 HS MAI Newsletter University of Houston Conrad N. Hilton Cougar Chapter HSMAI Cougar Chapter Members, To receive the latest information Thank you for a wonderful year. We about HSMAI Cougar Chapter please ARTICLES OF can proudly say that we are now one of log-on to: INTEREST: the fastest growing and most active HSMAI.Cougarchapter@gmail.com organizations in the Conrad N Hilton This email account has been 1.1 College. With only one year under are created to provide us with an efficient INTRODUCTION belt we have successfully added more and accessible means of than fifteen active members to the communication amongst one another. HSMAI organization. A job well done, I The email account is available for all 1.2 NEW EMAIL ACCOUNT would like to congratulate each and members to use and will allow everyone of you for making this everyone to send emails and updates organization come alive. This however is related to HSMAI. The use of a 2.1 only the beginning as the future looks members email account will allow us COUGAR GROUNDS even more promising for the HSMAI to develop an organized database of PROJECT Cougar Chapter. We are clearly contacts with email address, and becoming the most innovative and phone numbers that will be easily dynamic student organization in the accessible and overtime lead to a large 3.1 college. Driven to become future leaders networking pool of contacts. Also, UPCOMING EVENTS in the Tourism, Travel, and Hospitality with time this email account will be Industry we strive to use HSMAI as a used to record or store previous source for sales and marketing documents for future members to 3.2 information, knowledge, business use, whether it be “How to run a FUTURE GOALS development, and networking. As student fundraiser” or a “Thank You” letter members of the Cougar Chapter we will allowing members to view all previous 3.3 use the knowledge learned in class and messages will save time and eliminate INSTALL MEAGAN AS apply it to develop skill-full projects that confusion. May I add that If you wish PRESIDENT will enhance are professional image as an to personalize your message you can organization and individually. We will still leave your name at the footer of strive to become an organization of the email. Future plans for bettering highly developed students with the email account would be to create dependable skills in Marketing, Public member profiles and post meetings/ Relations, Event Planning, and Revenue event on gmail calender. Again, this Management. Last but not least, we will email account is for all to use and I make HSMAI Cougar Chapter the most hope it will be a useful and continuos enjoyable and sought after organization tool for present and future HSMAI to be apart of because we will have FUN cougar chapter members. along the journey to success. Remember Password: marketing TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.! http://www.hsmai.org/
  • 2. HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL ! SPRING 2009 THE COUGAR GROUNDS STUDENT MARKETING PROJECT OBJECTIVES OF HSMAI For those of you looking for a great opportunity to experience research development in consumer expertise and intelligence, strategic marketing, marketing communications, and public relations join us to develop the first ever student based marketing project for Cougar Grounds Coffee Shop. COUGAR GROUNDS many mornings as you would like. The PROJECT more time we spend consistently Objectives of project include progressing the better the outcome. developing marketing strategies for Cougar Recently, We had a conference call Grounds Coffee Shop that will stimulate with Qualtrics the online survey sales growth, revenue optimization, and software company. The call consisted of name recognition to obtain maximum them navigating us through the process performance levels. Provide students with of designing a survey. Some advantages an opportunity to employ professional of using Qualtrics software is that it marketing concepts in business gives you the option as survey builder to atmosphere. Provide students with create a unique and interesting layout of leadership and management skills. questions that will capture the attention Currently: We are trying to create a of survey takers and keep them database of people interested in working motivated to accurately answer on the Cougar Grounds project. If you questions. It also provides organization, could send me your hours of availability, and other easy to use tools. We can have name, and phone number we can begin to a brief overview of the system when form groups with one another and start time permits us to. collaborating ideas to move this project in The next step in the Cougar a progressive direction. Grounds project will be a Analyzing Meeting times as of now are 9 a.m. Consumer Purchase History, Cost Monday-Friday in Cougar Grounds or by Control Analysis, Obtaining Detailed time requested. Morning meetings will be Record of Sales, Determine focus points beneficial towards us because it will allow of survey, and Distributing Survey. I also us to witness a steady inflow of consumers believe Professor Lattin’s Consulting and their behaviors. Based on your Class would like to correlate with us on enthusiasm please join others and myself as this project. TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.! http://www.hsmai.org/
  • 3. INVESTOR NEWSLETTER ISSUE N°3! SPRING 2009 THE HILTON UNIVERSITY HOTEL BRANDING AND MARKET POSITIONING PROJECT OVERVIEW The Hilton University of Houston Hotel and Conference Center is getting a facelift. A $12 million facelift! Through a consulting services agreement with Hilton Hotels, the Conrad N. Hilton College of Hotel and Restaurant Management is redeveloping the existing hotel property into a state-of-the-art hotel and conference center that, upon completion, will provide hospitality students studying at the top-ranked College with a new training facility and enhanced experiential learning program second to none. Renovation is slated to begin in late fall with completion targeted for December 2009. Leadership Experience HSMAI Involvement A new Student Leadership Program will allow We learned that “market positioning refers to the students to work directly with the University Hilton’s activities that a firm undertakes to place the brand in general manager in student management positions on a customers’ minds so they understand what the brand is number of hotel operational projects, including receiving and who its competitors are”. With the renovation of the hands-on experience in the multi-dimensional aspects of Hilton Hotel we are presented with the opportunity to an actual hotel remodeling project. experience the procedures of repositioning a hotel. A When the renovation is complete and the Student skill set usually obtained in the later years of a career, we Leadership Program is implemented, our facilities and as student members of HSMAI can gain an edge on the programs will be like no other,” attests Bowen. “Without competition by using this opportunity to deepen are a doubt, the stature of the Hilton College will be marketing skills in areas such as Branding, Market significantly elevated within academic circles and Positioning, Repositioning, and Public Relations. throughout the hospitality industry. This upgrade will We will support the Student Leadership Program result in better-trained graduates for all sectors of the and build a relationship with all those who will share hospitality business and keep with Conrad N. Hilton’s with us knowledge and guidance towards our goals. The wish to create American hotel managers and top goal of the project will be to develop and present a executives who can compete globally.” analysis of the desired position market after renovation, Building a relationship with the Hilton Hotel will forming ways of promoting the newly renovated hotel, afford hospitality students an enhanced experiential along with working along side the Hilton Hotel learning environment designed to better prepare Marketing and Sales Staff to further develop knowledge graduates to succeed in our fast paced and dynamic of the repositioning process. industry.” TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.! http://www.hsmai.org/
  • 4. FUNDRAISER CONCEPT IDEAS 1 & II! SPRING 2009 5k Run! 1ST ANNUAL CONRAD N. HILTON 4 ON 4 BASKETBALL TOURNAMENT FUNDRAISER GOALS ! The outlining purpose of establishing a We are a student organization of very fundraiser is to raise money to provide ambitious and innovative students who scholarship funds for all active members who together can reach any goal set before us. display enthusiastic interest in Hospitality Sales Planning a fundraiser of this magnitude will and Marketing. Therefore, the money raised be challenging. However, if we set forth from the fundraiser will be used as an incentive for students to join HSMAI, because not only attainable goals and work in a progressive Goals movement and start now we can accomplish a will they be receiving the leading source for successful fundraiser event. Short Term sales and marketing information, knowledge, business development, and networking by In the end, the fundraiser event will give Timeline! joining but also funding that will cover their us a pool of connections and networking Establish Event Com mittee ! HSMAI initiation fee. opportunities by having built key Research “How To” relationships. The fundraiser will teach us ! No matter which fundraiser we choose to skills in Event Planning, Event Marketing, Determine pursue, the goals of each are very similar. Rules and Public Relations, Team Management, and Re gu la tio ns Besides raising money we want to build hours of experience. relationships. We want to build connections Create List of Cont and bring together the people of Conrad N acts! Hilton College, University of Houston, Locate Sponsors Houston Area Professionals, HSMAI Houston Create Advertisem ent ! Chapter Members, and local communities. We are in the business of hospitality, the business of bringing people together for the common purpose of celebrating life. TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.! http://www.hsmai.org/
  • 5. HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL ! SPRING 2009 Upcoming Events Cold calls like it or not will help HSMAI •Social at Buffalo Wild Wings and Pool/ us in the long run Volleyball Social @ U.H. Recreational Us the basketball tournament as Center an incentive to reach out Following up with people we have met or have come in contact with via thank you letters etc. Improving the general public within the Hospitality Industry of HSMAI •Guest Speaker provided by Heather Focus on recruiting for the future Kennedy Develop presentations for •HSMAI Cougar Chapter Elections classrooms to promote HSMAI and •Lunch-Ins with Houston Chapter projects Develop shadowing program NEWSLETTER STAFF Future Goals within HSMAI for future undergraduate Eric Frankum members to take leadership roles Build a relationship with the Bauer Chief Editor Establish at least one mandatory College of Business & meeting to meet and greet with new Entrepreneurship HSMAI MEMBERS members Set up booth at Bauer College President Meagan Tomlin Create visible profiles of current Organization Fair members to make ourselves approachable Let Business students aware of Vice President Greg Kirkham and accessible to all students interested in the fact that we exist and they can join learning about HSMAI HSMAI Social Chair Ethan Koczka Create mission statements that Create Committees within will attract students to want to join us in organization for added support our mission to succeed. Public Relations Freddie Floyd Event/Project Committee Public Relations/Communications Educator Michelle Wilkerson Committee Next Meeting: Recruiting Committee March 23rd @ Event/Project Chair Eric Frankum Educational Committee 1 2 : 0 0 P. M . Treasury Distinguished Staff Member Dr. Social Committee Stowe Shoemaker Fo r t h e l a t e s t Focus on building a network of updates log-on to professional contacts We need to develop the right hsmai.cougarchapter@ contacts to gain a competitive edge of gmail.com other Universities By attending more lunch-ins and University of Houston Houston Chapter Events we can network Conrad N. Hilton with people who will enhance our chapter and careers HSMAI Cougar Chapter TO BE THE LEADING SOURCE FOR SALES AND MARKETING INFORMATION, KNOWLEDGE, BUSINESS DEVELOPMENT, AND NETWORKING FOR PROFESSIONALS IN TOURISM, TRAVEL, AND HOSPITALITY.! http://www.hsmai.org/