SlideShare une entreprise Scribd logo
1  sur  30
Télécharger pour lire hors ligne
Application
Performance
Management
5 Steps to Performance
Assurance for Dynamic
IT Environments

Presenters
Dennis Callaghan (451 Research)
Bala Vaidhinathan (eG Innovations)
Rick Ruskin (eG Innovations)
451 Research: Infrastructure Computing for the
Enterprise
Dennis Callaghan, Senior Analyst
   • IT Performance Management: APM, RUM, SLM, etc.
   • ITSM/IT Asset Management: Service desk, discovery,
     remediation, resource management, inventory management,
     etc
   • IT Business Management: Chargeback/showback, cost
     management, budgeting/forecasting, benchmarking, etc.

                      Dennis.Callaghan@451research.com
                      @DennisCallaghan
                      212-505-3030 X111
APM Overview

Sector Trends
  •   SaaS: APM as a service
  •   Monitor Anywhere: Hybrid Cloud
  •   Virtualization: complexities, dependencies,
      capacity planning/management
  •   App-centric view across transaction tiers
  •   Agented vs. agentless
  •   APM vs. NPM
  •   Correlating the end user experience
APM Overview
APM Challenges
  •   Discovery: Where does my app reside, what resources it is
      using?
  •   Diagnosis: Where exactly is the problem?
                 »   Network
                 »   Database
                 »   Storage
                 »   App server
                 »   Web server
  •   Cloud/virtualization awareness: I/O, CPU, resource contention
  •   Cost: Avoid throwing more IT resources at the problem,
      reduce support issues, prevent/shorten outages or slowdowns
  •   Deployment/management: SaaS
  •   End user experience: Back end metrics vs. front end
      experience
APM Overview

APM Approaches
• Automation: discovery, event correlation,
  remediation, resource provisioning
• Analytics: auto-baselining, root cause, predictive
• Total visibility: Business transaction monitoring
  of service calls between application tiers
• Deep dive: app server, storage, database,
  message queue, etc.
• APM as a service
Thank You!

Dennis Callaghan, Dennis.Callaghan@451research.com
Audience Poll
        “What is your biggest
        performance management challenge?”
         Lack of visibility into performance dependencies
          and user experience impact
         Expertise required to quickly diagnose and
          fix performance issues
         Speed of notification, diagnosis and repair
          of performance issues
         Cost control without throwing hardware
          at performance problems
         Inadequate performance management tools

© eG Innovations, Inc | www.eginnovations.com
Application Performance Management




                                            Bala Vaidhinathan
                                            CTO
                                            eG Innovations
                                            Bala@eginnovations.com




© eG Innovations, Inc | www.eginnovations.com
Traditional Approach
        to Performance Management




 Silo monitoring tools and manual troubleshooting
  were OK in yesterdays static, physical IT environments
© eG Innovations, Inc | www.eginnovations.com
IT Services have increased in complexity
                                                                                                      SAN


                                    Active
                                 Directory
                                   on ESX                                                 Switch

 User
                                                    Virtual Desktops
                  Network
                                                    on XenServer                                    Provisioning
                                                                                                    Server on XenServer

                               XenDesktop
                               DC on XenServer


                                                                  License Server
                                                                  on XenServer     Profile Server
                            Oracle                                                                       Enterprise
                                                                                                       Apps on ESX
                                                 vCenter



    Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any
    of these components can impact the user experience.

© eG Innovations, Inc | www.eginnovations.com
When a Problem Happens …
                                                      Hey, I
                                                      can’t
                                        I can’t run   login!
                                        this
                                        program!


                    My
                    computer
                    just froze…




© eG Innovations, Inc | www.eginnovations.com
Monitoring Silos Does Not Work
         Monitoring Silos doesn’t help
                     Suppose the database server is 50% slower than normal




  USER




                     FIREWALL          WEB SERVER        APP SERVER     DB SERVER



           A problem in one application can affect all the other
               applications involved in the service delivery.
Where is the Root-Cause?

                                              Active Directory
                                                                     SQL
                                                                                                  SAN
                                                                                     Switch




                                                                                               Enterprise
Client                                                                                         Apps
              Network      Web on                                XenApp on
                           ESX                     ZDC on        VMware ESX
                                                   VMware ESX




                                                                              Profile Server
                     What is the root cause of the service problem?
                 Network? VMware? AD? SQL? License Server Profile Server?
                                                 Storage?
             Oracle                 vCenter


 © eG Innovations, Inc | www.eginnovations.com
The Troubleshooting Conference Call




© eG Innovations, Inc | www.eginnovations.com
The Result? Fingerpointing while user
         experience suffers
             “My
        application is                                                                  Looks
                                                                     Not our             fine               Not mine
           slow!”                                                    problem                                 either
                                        Talk to
                                       the other
                                         guys
                     LAN                                                       ERP Admin                           Application
    End User                                                                                    Sys admin
                    Admin                                                                                            Admin


                                              Everything                       Domain
                                                Is OK                           admin

                            Firewall
                                                                               All lights
                             admin                                             Are green
                                             VMs are lightly
      The server
      is working                                loaded
          OK                                                                    Database
                                                                                 Admin
                   Server admin

                                                    Virtualization                We don’t
                     No other                           admin                   see anything
                    complaints                                                     wrong
                                                                                                       IT Service
                                                                                                       Manager


© eG Innovations, Inc | www.eginnovations.com
Costly Inefficiencies
      • User Experience Impact – Loss of productivity,
        revenue, customers
      • IT team productivity Impact – Constant fire
        fighting mode
      • Management complexity – Too many tools
        and meetings, but not enough results
      • Hardware and Software inefficiency due to
        over provisioning
      • Increased downtime




© eG Innovations, Inc | www.eginnovations.com
How Does
              eG Innovations Help?



© eG Innovations, Inc | www.eginnovations.com
The Solution: eG Enterprise




© eG Innovations, Inc | www.eginnovations.com
Live Solution Tour – eG Suite




© eG Innovations, Inc | www.eginnovations.com
eG Enterprise Key Capabilities
Unmatched performance                            Fast, pre-emptive problem
visibility and auto-                                    detection & alerting
correlation of all                               so you can fix performance
components and                                      problems BEFORE users
dependencies that impact                                  complain. Prevent
user experience - across                            downtime, ensure great
desktop, application,                             performance and enhance
network, storage and                                        user satisfaction.
virtualization tiers.

Automatic root-cause
                                                    Right-size and optimize
diagnosis pinpoints
                                                         your environment
problems and accelerates
                                                  and reduce hardware cost
diagnosis and resolution
                                                     by 20% through better
of performance issues - so
                                                            utilization rates.
your highly skilled staff
can be more productive
rather than fighting fires
all day.



 © eG Innovations, Inc | www.eginnovations.com
eG Performance Assurance Benefits
                                                  User Satisfaction


                                                        IT Productivity
        “Dramatically simplify
            and accelerate
             performance                                     Higher
            management.                                      service
             Deliver peak                                    uptime
          performance, user
        satisfaction and ROI.”
                                                        Simplicity

                                                Cost control & ROI

© eG Innovations, Inc | www.eginnovations.com
eG Enterprise - Total Performance Visibility
                        Desktop          Apps   Storage   Network   Compute


   Cloud
   Private, Hybrid,
   Public


                                    Unmatched performance
   Virtual                         visibility & auto-correlation
   VMware, Citrix,
   Microsoft, IBM,                   across cloud, virtual and
   Red Hat, Solaris
                                      physical environments

   Physical
   X86, SPARC,
   PARISC, RS6000


© eG Innovations, Inc | www.eginnovations.com
Delivering Application Performance




                                            Rick Ruskin
                                            Vice President Sales
                                            eG Innovations
                                            Rick.Ruskin@eginnovations.com




© eG Innovations, Inc | www.eginnovations.com
Major Media & Cable Company
        Gets Performance Assurance
         Challenge: How to scale from ZERO to 10,000 VDI users
          in less than one year
              – Requires VDI performance platform that instantaneously shows
                root cause and remediates issues quickly, before users are
                impacted
         Solution: eG Performance Management
              – Immediate visibility to the root cause of user experience issues
              – Real-time identification of database, application, and network
                challenges
              – VDI user scale out proceeds seamlessly




© eG Innovations, Inc | www.eginnovations.com
Major Hospital Chain
        Virtualizes Citrix XenApp
         Challenge: Virtualizing XenApp for the first time
              – No visibility to see and assess performance problems
              – In reality “other” VM’s were consuming the resources allocated
                to the Hypervisor (not Citrix XenApp)
         Solution: eG Performance Management
              – Correlate views between the Hypervisor (ESX) and XenApp to
                uncover the real cause of slow performance
              – Deep visibility into XenApp user profiles enable higher VM
                density and better hardware utilization
              – Achieve 25% more users per server and significant cost savings
                across the infrastructure




© eG Innovations, Inc | www.eginnovations.com
Leading Financial Software Vendor
        Boosts VDI Scalability and ROI
          Challenge: VDI Scalability
               – 15,000 Citrix VDI users experienced declining user
                 productivity due to application performance issues (“slow
                 applications”)
               – Legacy tools ineffective in diagnosing problem
          Solution: eG Performance Management
               – Rapid resolution of performance issues minimizes downtime
                 and user frustration
               – Automate diagnosis, remove guesswork and boost IT
                 productivity
               – Efficient analytics remove bottlenecks to scalability
               – Eliminate unnecessary resource expenditures and boost ROI


© eG Innovations, Inc | www.eginnovations.com
About eG Innovations
                               eG Innovations helps companies to dramatically simplify,
                                accelerate, and optimize performance management across
                                mission-critical virtual, cloud and physical IT environments
   Performance Assurance       Only eG Innovations award-winning root-cause diagnosis
         Made Easy              technology can automatically pinpoint performance issues by
                                auto-correlating the user’s service experience with the
                                underlying infrastructure and application components
                               Deliver exceptional performance, user productivity, and ROI

               Worldwide New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin,
                Locations Singapore, London, Chennai
               Customers Over 1,000 customers worldwide
         Certifications &
         Sample Awards




© eG Innovations, Inc | www.eginnovations.com
Customer Success




© eG Innovations, Inc | www.eginnovations.com
Ask the Experts




                                                &

© eG Innovations, Inc | www.eginnovations.com
Next Steps
 More details
      www.eginnovations.com

 Send an Email
      webinar@eginnovations.com

 Call Us
      +1 732-794-1259
© eG Innovations, Inc | www.eginnovations.com

Contenu connexe

Plus de eG Innovations

How to simplify the monitoring of multi-cloud environments
How to simplify the monitoring of multi-cloud environmentsHow to simplify the monitoring of multi-cloud environments
How to simplify the monitoring of multi-cloud environmentseG Innovations
 
Migrating to the Cloud – Is Application Performance Monitoring still required?
Migrating to the Cloud – Is Application Performance Monitoring still required?Migrating to the Cloud – Is Application Performance Monitoring still required?
Migrating to the Cloud – Is Application Performance Monitoring still required?eG Innovations
 
Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...eG Innovations
 
How Citrix Admins can get a Virtual Assistant
How Citrix Admins can get a Virtual AssistantHow Citrix Admins can get a Virtual Assistant
How Citrix Admins can get a Virtual AssistanteG Innovations
 
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...Make synthetic monitoring a critical part of your IT monitoring strategy: Why...
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...eG Innovations
 
Unified Cloud Performance Monitoring - The Need of The Hour
Unified Cloud Performance Monitoring - The Need of The HourUnified Cloud Performance Monitoring - The Need of The Hour
Unified Cloud Performance Monitoring - The Need of The HoureG Innovations
 
Troubleshooting the Most Common Citrix Complaints for Remote Workers
Troubleshooting the Most Common Citrix Complaints for Remote WorkersTroubleshooting the Most Common Citrix Complaints for Remote Workers
Troubleshooting the Most Common Citrix Complaints for Remote WorkerseG Innovations
 
How to consolidate Citrix Monitoring in a Single Pane of Glass
How to consolidate Citrix Monitoring in a Single Pane of GlassHow to consolidate Citrix Monitoring in a Single Pane of Glass
How to consolidate Citrix Monitoring in a Single Pane of GlasseG Innovations
 
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...Digital Workspace Deployment and Performance Monitoring in the New Normal - S...
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...eG Innovations
 
Lessons from Experts: How you can create a Great Digital Workspace Experience...
Lessons from Experts: How you can create a Great Digital Workspace Experience...Lessons from Experts: How you can create a Great Digital Workspace Experience...
Lessons from Experts: How you can create a Great Digital Workspace Experience...eG Innovations
 
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...eG Innovations
 
Digital Workspaces and the Customer Experience
Digital Workspaces and the Customer ExperienceDigital Workspaces and the Customer Experience
Digital Workspaces and the Customer ExperienceeG Innovations
 
Citrix Troubleshooting 101
Citrix Troubleshooting 101Citrix Troubleshooting 101
Citrix Troubleshooting 101eG Innovations
 
Citrix troubleshooting 101
Citrix troubleshooting 101Citrix troubleshooting 101
Citrix troubleshooting 101eG Innovations
 
How to monitor all aspects of Citrix NetScaler usage and performance within t...
How to monitor all aspects of Citrix NetScaler usage and performance within t...How to monitor all aspects of Citrix NetScaler usage and performance within t...
How to monitor all aspects of Citrix NetScaler usage and performance within t...eG Innovations
 
Microsoft, Citrix and SCOM: EOL or a New Beginning ?
Microsoft, Citrix and SCOM:  EOL or a New Beginning ?Microsoft, Citrix and SCOM:  EOL or a New Beginning ?
Microsoft, Citrix and SCOM: EOL or a New Beginning ?eG Innovations
 
Citrix Cloud Services - Are they right for you ?
Citrix Cloud Services - Are they right for you ?Citrix Cloud Services - Are they right for you ?
Citrix Cloud Services - Are they right for you ?eG Innovations
 
How to Get the Fastest Possible Citrix Logon Times?
How to Get the Fastest Possible Citrix Logon Times?How to Get the Fastest Possible Citrix Logon Times?
How to Get the Fastest Possible Citrix Logon Times?eG Innovations
 
Best Practices for Troubleshooting Four Real-world Java Performance Issues
Best Practices for Troubleshooting Four Real-world Java Performance IssuesBest Practices for Troubleshooting Four Real-world Java Performance Issues
Best Practices for Troubleshooting Four Real-world Java Performance IssueseG Innovations
 
How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...
How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...
How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...eG Innovations
 

Plus de eG Innovations (20)

How to simplify the monitoring of multi-cloud environments
How to simplify the monitoring of multi-cloud environmentsHow to simplify the monitoring of multi-cloud environments
How to simplify the monitoring of multi-cloud environments
 
Migrating to the Cloud – Is Application Performance Monitoring still required?
Migrating to the Cloud – Is Application Performance Monitoring still required?Migrating to the Cloud – Is Application Performance Monitoring still required?
Migrating to the Cloud – Is Application Performance Monitoring still required?
 
Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...
 
How Citrix Admins can get a Virtual Assistant
How Citrix Admins can get a Virtual AssistantHow Citrix Admins can get a Virtual Assistant
How Citrix Admins can get a Virtual Assistant
 
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...Make synthetic monitoring a critical part of your IT monitoring strategy: Why...
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...
 
Unified Cloud Performance Monitoring - The Need of The Hour
Unified Cloud Performance Monitoring - The Need of The HourUnified Cloud Performance Monitoring - The Need of The Hour
Unified Cloud Performance Monitoring - The Need of The Hour
 
Troubleshooting the Most Common Citrix Complaints for Remote Workers
Troubleshooting the Most Common Citrix Complaints for Remote WorkersTroubleshooting the Most Common Citrix Complaints for Remote Workers
Troubleshooting the Most Common Citrix Complaints for Remote Workers
 
How to consolidate Citrix Monitoring in a Single Pane of Glass
How to consolidate Citrix Monitoring in a Single Pane of GlassHow to consolidate Citrix Monitoring in a Single Pane of Glass
How to consolidate Citrix Monitoring in a Single Pane of Glass
 
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...Digital Workspace Deployment and Performance Monitoring in the New Normal - S...
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...
 
Lessons from Experts: How you can create a Great Digital Workspace Experience...
Lessons from Experts: How you can create a Great Digital Workspace Experience...Lessons from Experts: How you can create a Great Digital Workspace Experience...
Lessons from Experts: How you can create a Great Digital Workspace Experience...
 
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...
 
Digital Workspaces and the Customer Experience
Digital Workspaces and the Customer ExperienceDigital Workspaces and the Customer Experience
Digital Workspaces and the Customer Experience
 
Citrix Troubleshooting 101
Citrix Troubleshooting 101Citrix Troubleshooting 101
Citrix Troubleshooting 101
 
Citrix troubleshooting 101
Citrix troubleshooting 101Citrix troubleshooting 101
Citrix troubleshooting 101
 
How to monitor all aspects of Citrix NetScaler usage and performance within t...
How to monitor all aspects of Citrix NetScaler usage and performance within t...How to monitor all aspects of Citrix NetScaler usage and performance within t...
How to monitor all aspects of Citrix NetScaler usage and performance within t...
 
Microsoft, Citrix and SCOM: EOL or a New Beginning ?
Microsoft, Citrix and SCOM:  EOL or a New Beginning ?Microsoft, Citrix and SCOM:  EOL or a New Beginning ?
Microsoft, Citrix and SCOM: EOL or a New Beginning ?
 
Citrix Cloud Services - Are they right for you ?
Citrix Cloud Services - Are they right for you ?Citrix Cloud Services - Are they right for you ?
Citrix Cloud Services - Are they right for you ?
 
How to Get the Fastest Possible Citrix Logon Times?
How to Get the Fastest Possible Citrix Logon Times?How to Get the Fastest Possible Citrix Logon Times?
How to Get the Fastest Possible Citrix Logon Times?
 
Best Practices for Troubleshooting Four Real-world Java Performance Issues
Best Practices for Troubleshooting Four Real-world Java Performance IssuesBest Practices for Troubleshooting Four Real-world Java Performance Issues
Best Practices for Troubleshooting Four Real-world Java Performance Issues
 
How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...
How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...
How to Get the​ Fastest Possible ​Citrix Logon Times​? Optimization Tips for ...
 

Dernier

RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIUdaiappa Ramachandran
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServiceRenan Moreira de Oliveira
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxYounusS2
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataSafe Software
 
Introduction to Quantum Computing
Introduction to Quantum ComputingIntroduction to Quantum Computing
Introduction to Quantum ComputingGDSC PJATK
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceMartin Humpolec
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.francesco barbera
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 

Dernier (20)

RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AI
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptx
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
 
Introduction to Quantum Computing
Introduction to Quantum ComputingIntroduction to Quantum Computing
Introduction to Quantum Computing
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your Salesforce
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 

Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

  • 1. Application Performance Management 5 Steps to Performance Assurance for Dynamic IT Environments Presenters Dennis Callaghan (451 Research) Bala Vaidhinathan (eG Innovations) Rick Ruskin (eG Innovations)
  • 2. 451 Research: Infrastructure Computing for the Enterprise Dennis Callaghan, Senior Analyst • IT Performance Management: APM, RUM, SLM, etc. • ITSM/IT Asset Management: Service desk, discovery, remediation, resource management, inventory management, etc • IT Business Management: Chargeback/showback, cost management, budgeting/forecasting, benchmarking, etc. Dennis.Callaghan@451research.com @DennisCallaghan 212-505-3030 X111
  • 3. APM Overview Sector Trends • SaaS: APM as a service • Monitor Anywhere: Hybrid Cloud • Virtualization: complexities, dependencies, capacity planning/management • App-centric view across transaction tiers • Agented vs. agentless • APM vs. NPM • Correlating the end user experience
  • 4. APM Overview APM Challenges • Discovery: Where does my app reside, what resources it is using? • Diagnosis: Where exactly is the problem? » Network » Database » Storage » App server » Web server • Cloud/virtualization awareness: I/O, CPU, resource contention • Cost: Avoid throwing more IT resources at the problem, reduce support issues, prevent/shorten outages or slowdowns • Deployment/management: SaaS • End user experience: Back end metrics vs. front end experience
  • 5. APM Overview APM Approaches • Automation: discovery, event correlation, remediation, resource provisioning • Analytics: auto-baselining, root cause, predictive • Total visibility: Business transaction monitoring of service calls between application tiers • Deep dive: app server, storage, database, message queue, etc. • APM as a service
  • 6. Thank You! Dennis Callaghan, Dennis.Callaghan@451research.com
  • 7. Audience Poll “What is your biggest performance management challenge?”  Lack of visibility into performance dependencies and user experience impact  Expertise required to quickly diagnose and fix performance issues  Speed of notification, diagnosis and repair of performance issues  Cost control without throwing hardware at performance problems  Inadequate performance management tools © eG Innovations, Inc | www.eginnovations.com
  • 8. Application Performance Management Bala Vaidhinathan CTO eG Innovations Bala@eginnovations.com © eG Innovations, Inc | www.eginnovations.com
  • 9. Traditional Approach to Performance Management  Silo monitoring tools and manual troubleshooting were OK in yesterdays static, physical IT environments © eG Innovations, Inc | www.eginnovations.com
  • 10. IT Services have increased in complexity SAN Active Directory on ESX Switch User Virtual Desktops Network on XenServer Provisioning Server on XenServer XenDesktop DC on XenServer License Server on XenServer Profile Server Oracle Enterprise Apps on ESX vCenter Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any of these components can impact the user experience. © eG Innovations, Inc | www.eginnovations.com
  • 11. When a Problem Happens … Hey, I can’t I can’t run login! this program! My computer just froze… © eG Innovations, Inc | www.eginnovations.com
  • 12. Monitoring Silos Does Not Work Monitoring Silos doesn’t help Suppose the database server is 50% slower than normal USER FIREWALL WEB SERVER APP SERVER DB SERVER A problem in one application can affect all the other applications involved in the service delivery.
  • 13. Where is the Root-Cause? Active Directory SQL SAN Switch Enterprise Client Apps Network Web on XenApp on ESX ZDC on VMware ESX VMware ESX Profile Server What is the root cause of the service problem? Network? VMware? AD? SQL? License Server Profile Server? Storage? Oracle vCenter © eG Innovations, Inc | www.eginnovations.com
  • 14. The Troubleshooting Conference Call © eG Innovations, Inc | www.eginnovations.com
  • 15. The Result? Fingerpointing while user experience suffers “My application is Looks Not our fine Not mine slow!” problem either Talk to the other guys LAN ERP Admin Application End User Sys admin Admin Admin Everything Domain Is OK admin Firewall All lights admin Are green VMs are lightly The server is working loaded OK Database Admin Server admin Virtualization We don’t No other admin see anything complaints wrong IT Service Manager © eG Innovations, Inc | www.eginnovations.com
  • 16. Costly Inefficiencies • User Experience Impact – Loss of productivity, revenue, customers • IT team productivity Impact – Constant fire fighting mode • Management complexity – Too many tools and meetings, but not enough results • Hardware and Software inefficiency due to over provisioning • Increased downtime © eG Innovations, Inc | www.eginnovations.com
  • 17. How Does eG Innovations Help? © eG Innovations, Inc | www.eginnovations.com
  • 18. The Solution: eG Enterprise © eG Innovations, Inc | www.eginnovations.com
  • 19. Live Solution Tour – eG Suite © eG Innovations, Inc | www.eginnovations.com
  • 20. eG Enterprise Key Capabilities Unmatched performance Fast, pre-emptive problem visibility and auto- detection & alerting correlation of all so you can fix performance components and problems BEFORE users dependencies that impact complain. Prevent user experience - across downtime, ensure great desktop, application, performance and enhance network, storage and user satisfaction. virtualization tiers. Automatic root-cause Right-size and optimize diagnosis pinpoints your environment problems and accelerates and reduce hardware cost diagnosis and resolution by 20% through better of performance issues - so utilization rates. your highly skilled staff can be more productive rather than fighting fires all day. © eG Innovations, Inc | www.eginnovations.com
  • 21. eG Performance Assurance Benefits User Satisfaction IT Productivity “Dramatically simplify and accelerate performance Higher management. service Deliver peak uptime performance, user satisfaction and ROI.” Simplicity Cost control & ROI © eG Innovations, Inc | www.eginnovations.com
  • 22. eG Enterprise - Total Performance Visibility Desktop Apps Storage Network Compute Cloud Private, Hybrid, Public Unmatched performance Virtual visibility & auto-correlation VMware, Citrix, Microsoft, IBM, across cloud, virtual and Red Hat, Solaris physical environments Physical X86, SPARC, PARISC, RS6000 © eG Innovations, Inc | www.eginnovations.com
  • 23. Delivering Application Performance Rick Ruskin Vice President Sales eG Innovations Rick.Ruskin@eginnovations.com © eG Innovations, Inc | www.eginnovations.com
  • 24. Major Media & Cable Company Gets Performance Assurance  Challenge: How to scale from ZERO to 10,000 VDI users in less than one year – Requires VDI performance platform that instantaneously shows root cause and remediates issues quickly, before users are impacted  Solution: eG Performance Management – Immediate visibility to the root cause of user experience issues – Real-time identification of database, application, and network challenges – VDI user scale out proceeds seamlessly © eG Innovations, Inc | www.eginnovations.com
  • 25. Major Hospital Chain Virtualizes Citrix XenApp  Challenge: Virtualizing XenApp for the first time – No visibility to see and assess performance problems – In reality “other” VM’s were consuming the resources allocated to the Hypervisor (not Citrix XenApp)  Solution: eG Performance Management – Correlate views between the Hypervisor (ESX) and XenApp to uncover the real cause of slow performance – Deep visibility into XenApp user profiles enable higher VM density and better hardware utilization – Achieve 25% more users per server and significant cost savings across the infrastructure © eG Innovations, Inc | www.eginnovations.com
  • 26. Leading Financial Software Vendor Boosts VDI Scalability and ROI  Challenge: VDI Scalability – 15,000 Citrix VDI users experienced declining user productivity due to application performance issues (“slow applications”) – Legacy tools ineffective in diagnosing problem  Solution: eG Performance Management – Rapid resolution of performance issues minimizes downtime and user frustration – Automate diagnosis, remove guesswork and boost IT productivity – Efficient analytics remove bottlenecks to scalability – Eliminate unnecessary resource expenditures and boost ROI © eG Innovations, Inc | www.eginnovations.com
  • 27. About eG Innovations  eG Innovations helps companies to dramatically simplify, accelerate, and optimize performance management across mission-critical virtual, cloud and physical IT environments Performance Assurance  Only eG Innovations award-winning root-cause diagnosis Made Easy technology can automatically pinpoint performance issues by auto-correlating the user’s service experience with the underlying infrastructure and application components  Deliver exceptional performance, user productivity, and ROI Worldwide New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin, Locations Singapore, London, Chennai Customers Over 1,000 customers worldwide Certifications & Sample Awards © eG Innovations, Inc | www.eginnovations.com
  • 28. Customer Success © eG Innovations, Inc | www.eginnovations.com
  • 29. Ask the Experts & © eG Innovations, Inc | www.eginnovations.com
  • 30. Next Steps  More details www.eginnovations.com  Send an Email webinar@eginnovations.com  Call Us +1 732-794-1259 © eG Innovations, Inc | www.eginnovations.com