The document discusses embracing social web content and visitors as authors on websites. It advocates that websites should be built for and engage with visitors. The web is a two-way communication tool, and the more sites engage visitors, the stronger relationships develop. Some key points are that 48 million Americans contribute online content, and many use the web to develop and share photos, rate products, and use social networking sites. The document also provides opportunities for sites to open communication channels, like allowing commenting and content contributions.