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ICT Governance
1. ICT GOVERNANCE
Pentingnya Kebijakan dalam Pengelolaan
Teknologi Informasi dan Komunikasi di
Organisasi
Richardus Eko Indrajit
indrajit@post.harvard.edu
2. Harapan Pemangku Kepentingan
Mencapai Efektivitas
Mempercepat Proses
Meningkatkan Efisiensi
Memperbaiki Kualitas
Menerapkan Transparansi
Mengurangi Biaya
Memberdayakan Manusia
Memaksimalkan Pelayanan
Mengoptimalkan Sumber Daya
Memenuhi Standar Aturan
Mengintegrasikan Organisasi
Memuaskan Pelanggan
Menciptakan Inovasi
Mempermudah Aktivitas … dan lain sebagainya.
3. Kenyataan di Lapangan
Biaya Tinggi Ketergantungan Piha
Perkembangan Cepat
Kompetensi SDM Rendah
Proyek Terlambat Arsitektur Kompleks
Sistem Kadaluwarsa Kapabilitas Terba
Tidak Auditable Implementasi Tambal Sulam
Perubahan Kebutuha
Tidak Sesuai Kebutuhan
4. Kecenderungan Peristiwa
Kenyataan
BIAYA + RESIKO
> Harapan akan
MANFAAT
…baik yang bersifat TANGIBLE maupun INTANGIBLE !
9. Contoh Penerapan
Principle : shared resources, shared services
Policy : join RFP or TOR development
Process : bottom up plan, top down execution
Procedure : centralised procurement
Performance : cost/transaction
10. Ragam Proses Perencanaan
PO1 Define a Strategic IT Plan PO6 Communicate
Management Aims and
PO2 Definethe Information Direction
Architecture
PO7 Manage IT Human
PO3 Determine Technological Resources
Direction
PO8 Manage Quality
PO4 Definethe IT Processes,
Organisation and PO9 Assess and Manage IT
Relationships Risks
PO5 Manage the IT PO10 Manage Projects
Investment
11. Ragam Proses Pengadaan
AI1 Identify Automated Solutions
AI2 Acquire and Maintain Application Software
AI3 Acquire and Maintain Technology Infrastructure
AI4 Enable Operation and Use
AI5 Procure IT Resources
AI6 Manage Changes
AI7 Install and Accredit Solutions and Changes
12. Ragam Proses Penerapan
DS1 Define and Manage Service DS8 Manage Service Desk and
Levels Incidents
DS2 Manage Third-party Services DS9 Manage the Configuration
DS3 Manage Performance and DS10 Manage Problems
Capacity
DS11 Manage Data
DS4 Ensure Continuous Service
DS12 Manage the Physical
DS5 Ensure Systems Security Environment
DS6 Identify and Allocate Costs DS13 Manage Operations
DS7 Educate and Train Users
13. Ragam Proses Pengawasan
ME1 Monitor and Evaluate IT Performance
ME2 Monitor and Evaluate Internal Control
ME3 Ensure Regulatory Compliance
ME4 Provide IT Governance