Leaderhip couse on Eduson.tv by Paul King, Wharton,

1. Case study from Eduson.tv course
How to become a CeO
And win at work?
Dr. Paul
King
CEO, Mentor, Executive Coach, Teacher at
Wharton Business School

2. every crisis is
an opportunity for a leader

3. every crisis is
der
in opportunity for a lea
l. During
Two decades ago I was CEO of a hospita
ak of
one of my vacations there was an outbre
tant
nnaires’ disease at my hospital. My assis
Legio
National
Dan handled the crisis. He consulted the
ed a press
Center for Disease Control and organiz
e
ence. With less than 5 minutes before th
confer
Dan
t of the press conference I decided that
star
t he
should run it. It was not easy for him, bu
O
Within a few months Dan became the CE
managed.
well.
all hospital. His career progressed very
of a sm
ity for
ays say that every crisis is an opportun
I alw
a leader.

4. A leader is not
daunted by new ideas

5. A leader is not
daunted by new ideas
rs of a
Six years ago a group of young manage
your
European bank came up with “banker in
es for
pocket”. They proposed using mobile phon
s
cial operations and payments. The idea wa
finan
g like it at
brilliant and original; nobody had anythin
e idea. They
the time. But the bank didn’t develop th
s had
missed a great opportunity. If executive
uld
ned to the young managers, the bank co
liste
have become the leader in this segment.

6. Learn from lincoln:
leaders don’t give up

7. learn from lincoln:
leaders don’t give up
; it
It doesn’t matter how badly you fall down
raham
matters how quickly you get back up. Ab
cted
Lincoln lost 9 elections before he was ele
res?
esident. Who remembers Lincoln’s 9 failu
pr
greatness?
Almost no one. Who remembers Lincoln’s
Almost everyone.
!
!
!
!
!

8. a leader
thinks outside the box

9. A leader
thinks outside the box
me
Convenience stores Wawa offered the sa
ce
oducts and services as other convenien
pr
up with the
stores. That is, until an employee came
s’ tire
idea of checking and adjusting customer
s gas,
sure. Having correct tire pressure save
pres
to
it is ecologically friendly, and prevents au
t also
accidents. It was not only customers, bu
aders
media who were enthusiastic about it. Le
and
ays look at situations from another angle
alw
create value.

10. a leader never makes
thoughtless decision

11. a leader never makes
thoughtless decision
fire
rst mistake I made was not preparing to
The wo
not at
employee. This particular employee was
an
rmination
work the day he was to be fired, so a te
s
s mailed to him. Later I found out he wa
letter wa
t. He
medical leave after a job-related acciden
on a
10 people,
s furious and told one person who told
wa
ndred. The
who told another 100, who told a few hu
y was
gossip, which characterized the compan
to
ible and merciless, spread. This taught me
terr
make decisions more carefully.

12. a leader must be
fair and principled

13. a leader must be
fair and principled
life. In my
recall this day as a most dreadful in my
I
a nurse. It
clinic a patient died while in the care of
ath
licated story: the family assumed the de
is a comp
I could
intentional, a murder. It went to court.
was
et out,
ve fired the nurse immediately saying: “G
ha
d that in
you’ve ruined my business”. But I realize
e
there would be two victims. We helped th
doing so
of all
e through the ordeal. She was acquitted
nurs
e,
arges, and became an exemplary employe
ch
patients
receiving more letters of gratitude from
than the other nurses in the clinic.

14. a leader makes
an unforgettable impression

15. a leader makes
sion
an unforgettable impres
will
e your first impression memorable. You
Mak
st
never get a second chance to make a fir
being
impression. I will share a secret which is
used during a job interview. It is the
ll ask
eptionist’s trick”. The smart manager wi
“rec
fice and
the receptionist how you entered the of
ght have
behaved in the waiting area, while you mi
r is
t no-one was watching. If your behavio
though
ether
wed as unacceptable, it could impact wh
vie
you are considered.

16. a leader sets
high standards of quality

17. a leader sets
high standards of quali
ty
lf as a
If you deal with clients, think of yourse
from
omer. MNBA, a credit card company, grew
cust
thinking this
zero customers to 50 million customers
Bank of
way, and eventually sold its business to
stomer
America. They used one trick: phone cu
while
ice representatives looked into a mirror
serv
of looking
talking to customers. It was an approach
from the outside.
!
!
!

18. a leader sets goals
and achieves them

19. a leader sets goals
and achieves them
at
Wharton 2010 MBA graduate, believed th
Mike, a
do.
er should not define what a person could
canc
o with a
His dream was to climb Mount Kilimanjar
bordered
group of cancer survivors. Mike’s dream
in his
on the impossible, but he felt it was with
ers
h. What happened? In July 2012, 17 climb
reac
mmit, and
made the climb, reached the 19,341 ft. su
eam the
raised $230,000 for cancer research. Dr
impossible, then implement it!
!
!

20. take a course
today!
Follow the link bellow!