2. It’s still two things…
The 2020 ambition:
Volunteers in every aspect of our work
All staff confident and capable of working with volunteers
The 2013 KPI target:
67% volunteers strongly recommend volunteering with the
National Trust
3. And there are still three strands of work:
1. Capability and confidence of our volunteer managers
2. Systems and processes to meet property and Whole
Trust need
3. New offers / ways for people to get involved