Dekra Company Presentation 2010 2

Name of Customer / Contact Partner / Date
Company Presentation 2010
MAKING YOU
FEEL GOOD

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Tradition
 1925: Established in Berlin as a registered association
 1960: Approved as a vehicle monitoring organisation
 Since the late 70s: Workshop presence
 1990: Extensive testing network set up in Eastern
Germany
 1996: Company introduces extensive restructuring and
realignment measures
 Since 1998: International strategy has been vigorously
pursued
 2005: Acquisition of Norisko and set-up of industrial
inspection business
 2008: Entry into product certification
 2008: DEKRA expands worldwide – 15 firms acquired

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International Presence
One of the leading service
provision companies in
Europe
 Based in Stuttgart
 Operates in more than 50
countries
 Divided into 3 Business Units
with 180 subsidiaries
 15 strategic Service Lines
 Generates more than 1.7
billion euros in sales
 Employs around 22,000
employees

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International Presence
 DEKRA Automotive
in 28 countries
 DEKRA Industrial
in 22 countries
 DEKRA Personnel
in 10 countries

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Company Organisation
SERVICES PORTFOLIO
 Vehicle Inspections
 Assessments
 Used Car Management
 Homologation & Type Approval
 Consulting and Workshop Tests
 Claims Settlement
AUTOMOTIVE SERVICES PERSONNEL SERVICES
 Construction & Real Estate
 Environment, Health & Safety
 Energy and Process Industries
 System Certification
 Product Testing and
Certification
 Training
 Temporary Work
 Out- and New Placement
INDUSTRIAL SERVICES

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Roland Gerdon
Member of the Boards
DEKRA e.V./
DEKRA AG
Personnel Director
DEKRA AG
Clemens Klinke
Member of the Board
DEKRA AG
Head of the Business Unit
DEKRA Automotive
Mark Thomä
Member of the Board
DEKRA AG
DEKRA Industrial
Stefan Kölbl
Chairman of the
Boards of
DEKRA e.V./
DEKRA AG
Management
Jörg Mannsperger
Member of the Board
DEKRA AG
DEKRA Personnel

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DEKRA AG
SALES IN MILLION EUROS 2008 2009
DEKRA AG Sales 1,595.8 1,710.0
DEKRA Automotive 947.9 1,024.5
DEKRA Industrial 340.4 379.2
DEKRA Personnel 305.4 305.3
Employees (as at Dec. 31) 20,121 21,925

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AUTOMOTIVE

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DEKRA Automotive
Total sales 947.9 1,024.5
SERVICE LINES
Vehicle Inspections 621.4 663.0
Expert Appraisals 202.9 218.6
Used Car Management 39.0 46.1
Homologation and Type Approval 16.2 17.1
Consulting and Workshop Tests 13.2 8.9
Claims Management 15.2 25.1
Other revenues 39.9 45.6

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DEKRA Automobil Network in Germany
 Approx. 490 locations
 Approx 40.000 test centres
(Workshops/car dealerships)
 Approx. 6,300 employees,
including 4,000 engineers
DEKRA Automotive
Key

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DEKRA Automotive
DEKRA Automobil
Testing
 World market leader in periodic vehicle inspections
(main inspection/exhaust analysis)
 Over 10.5 million inspections p.a. in Germany
 Approx. 22 million inspections p.a. in Europe
Appraisals
 European market leader with over
1.3 million appraisals p.a.
 Damage reports
 Vehicle valuations
 Used car management
 Analytical appraisals

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DEKRA Automotive
DEKRA Technology Center
DEKRA Automobil Test Center, Klettwitz
 Homologation and type approval
DEKRA Crash Test Center, Neumünster
 Development services and research projects
DEKRA Accident Research, Stuttgart
 Research into accidents to improve road safety

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DEKRA Automotive
DEKRA Consulting
Our general and outsourcing services improve the
economic performance of our customers:
 Process consulting and coaching/training in sales and
after-sales
 Business management consulting
 Restructuring and reorganisation
 Customer satisfaction, customer acquisition and customer loyalty
 Workshop tests, mystery shopping and auditing
 Warranty management
 Technical hotlines, training and technical support
 On-site at retail premises
Our international customers:
 Car manufacturers and importers
 Car dealers and dealership groups
 Haulage companies, transport providers and fleet operators

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DEKRA Automotive (International)
Testing and Homologation Services
 Present in 29 European countries and in the USA,
Brazil, South Africa, Algeria, Morocco and China as a
leading provider of automotive services
 No. 1 in periodic vehicle inspection with our own
test centres and partnership network
 Type approval and homologation services in a network
of test centres (Germany, Czech Republic,
Slovakia, Italy, France and China)

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Expert services
Leading European technical services organisation for
automotive expert services, including
 Damage reports
 Analytical appraisals
 Valuations
Worldwide quality assurance consulting services
 Mystery shopping
 Mystery repair
 Consulting and training

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Expert services
Leading provider of used car management services
for leasing companies, fleet operators, and for the retail
trade or vehicle importers in Europe and Western,
non-European markets.
 Descriptions of condition/valuations
 Management of sub- and overall processes
 Theft prevention services

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DEKRA Claims & Expertise Services International
Leading independent claims regulator in Europe with
extensive network in Europe
Combined damage assessment and claims settlement
services for insurers
Outsourcing partners in particular in the field of car insurances
 Settlement of property and liability damage
 Certified partner for “green card” services
 Settlement in accordance with 4th vehicle liability
insurance directive
 Recourse claims

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DEKRA Industrial
Total sales 345.0 379.2
SERVICE LINES
Machinery and Plant Safety 170.0 165.0
Construction and Real Estate 72.6 81.3
Environment, Health & Safety Protection 64.5 65.5
Systems Certification 25.3 29.1
Energy and Process Industries 6.5 28.3
Product Testing & Certification 0.5 6.2

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DEKRA Industrial
Machine and Plant Safety
 Services covering elevators, pressure vessels,
explosion protection as well as services in
connection with the machine directive
Construction and Real Estate
 Reporting on building safety, construction support
and evaluation, technical due diligence for large
portfolio transactions and consulting

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DEKRA Industrial
Environment, Health & Safety Protection
 Service offer for work safety topics, laboratory
analyses, environmental measurements and
environmental services as well as consulting
and training
Systems Certification
 Management and personnel certification within
an international network

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DEKRA Industrial
Energy and Process Industries
 Non-destructive and destructive material testing,
damage analysis, tailor-made process-orientated
services
Product Testing and Certification
 Services for the certification of medical products
and consumer goods
 Modern laboratory facilities in Germany, Holland
and in Guangzhou/China available; additional
laboratories are to be set up worldwide to meet
customer requirements

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DEKRA Industrial
Acquisitions and expansions of the worldwide network
DEKRA Industrial OY, formerly Polartest OY
 Energy & Chemistry
 Sales 22.1 million, 190 employees
ÅF Kontroll AB, in future DEKRA Industrial AB
 Non-destructive material testing
for power stations and large-scales facilities
 Sales 400 million, 450 employees
KEMA Quality B.V., in future DEKRA Certification B.V.
 Product testing
 Medical technical devices
 System certifications
 Sales 59 million, 580 employees

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PERSONNEL

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DEKRA Personnel
Total sales 305.4 305.3
SERVICE LINES
Training 173.2 201.7
Temporary work 120.5 89.9
Out- and Newplacement 9.2 11.0

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DEKRA Personnel
DEKRA Akademie
 One of the leading training companies in Germany
 Cross-sector training partner for business, public
authorities and private persons
 Practical and solution-focused training
 Our topics:
• Transport, warehousing and hazardous goods
logistics
• Environmental protection, occupational safety
• Trade & industry, aviation
• IT and new media, office & communications,
marketing, sales
• Traffic psychology (MPA)
 DEKRA University Berlin
 German Institute for Business Management

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DEKRA Personnel
DEKRA Arbeit
 Innovative and business-oriented concept of
temporary employment
 Flexible work models, tailored to the individual
requirements of our customers
• Production
• Warehousing & logistics
• Commercial staff
• Professional drivers
• Technical workers
• Technicians & engineers
• Medical
• Event logistics

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DEKRA Personnel Services
 Reliable experts for individual personnel and
organisational solutions
 Maximum safety, quality and transparency
 Highly-qualified consultants and high-performance
systems
 Our services:
• HR Consulting
Personnel diagnostics, potential detection,
personnel development, interim management
• Outplacement
Individual outplacement, transfer agency, transfer
company, new placement
DEKRA Personnel

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DEKRA Personnel
EuroTransportMedia
 Trade journals for the
commercial vehicle industry
 Events
ETMservices
 Media projects and market
communications
 Customer magazine and cross
media

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