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Sign Up It’s free and anyone can join Topic:  I am: Advisor: Date: The Facebook Marketing for Luxury Brands: Case Studies: Louis Vuitton, Gucci & Burberry Emily Yu-ting Chen,GMBA Chun-Yao, Huang, PhD. June 30th, 2010 Sign Up Create a page for celebrity, brand or business
Outline
Study of Purpose I:Motivation
Study of Purpose II Why FB?
Study of Purpose II 3 Luxury Case Studies: Different Country of Origin
indings
Managerial Implications Facebook Marketing for Luxury brands T-STP
Luxury Background: Luxury Definition Luxury Pierre Xiao Lu (2008), 6 characteristics of luxury definition
Luxury Background: Luxury Strategy Source: Edited from Luxury Strategy Course Material by Vincent Bastien Online Strategy: “Always communicate via the internet, but never sell on the internet”
Luxury Background: Communication Strategy Dream Equation – Four typical situations(Bernard Dubois HEC) Source: Edited from Luxury Strategy Course Material by Vincent Bastien
Background     Social utility for efficient communication with friends, family and coworkers February 2004, Palo Alto, Calif. U.S. Technologies that facilitate the sharing of info via the social graph, the digital mapping of people's real-world social connections. Anyone
Background     Users:>400 m active users, >200m log on/day Sharing:>5 b pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) shared/week Global:70% of Facebook users are outside the United States Network effect: 130 friends, sends 8 friend requests/m Interactivity:>20m people become fans of Pages/day>500,000 active applications
Empirical Studies I – Brand Offline History of LV, Gucci and Burberry Brand Characteristics :  Icons Potato
Empirical Studies I – Brand Offline Product Pyramid & its Luxury Strategy Louis Vuitton Dream  -Luxury Strategy- Quality/$ ratio Investment  -Premium Strategy- Awareness, Imitation -Fashion Strategy-
Empirical Studies I – Brand Offline Product Pyramid & its Luxury Strategy Gucci Dream  -Luxury Strategy- Quality/$ ratio Investment  -Premium Strategy- Awareness, Imitation -Fashion Strategy-
Empirical Studies I – Brand Offline Product Pyramid & its Luxury Strategy Burberry Dream  -Luxury Strategy- Quality/$ ratio Investment  -Premium Strategy- Awareness, Imitation -Fashion Strategy-
Empirical Studies II – Brand Online Facebook Marketing: Search, Application & Features, Content Search
Empirical Studies II – Brand Online Facebook Marketing Search
Empirical Studies II – Brand Online Facebook Marketing Application & Features
Empirical Studies II – Brand Online Facebook Marketing Application & Features
Empirical Studies II – Brand Online Facebook Marketing Application & Features
Empirical Studies II – Brand Online Facebook Marketing Content: Informational / Functionality /Externality /Interactivity
Empirical Studies II – Brand Online Facebook Marketing Content: Informational
Empirical Studies II – Brand Online Facebook Marketing -Content: Functionality
Empirical Studies II – Brand Online Facebook Marketing - Content: Functionality
Empirical Studies II – Brand Online Facebook Marketing -Content: Externality
Empirical Studies II – Brand Online Facebook Marketing -Content: Interactivity
indings
Conclusion: Managerial Implications Facebook Marketing for Luxury brands T-STP
Indings: IMC
Indings: IMC Online+Offline Other IMC Tools
Indings: IMC Local Strategy
Indings: CRM
Indings: WOM
Indings: WOM Language Inconsistency(5)          Negative message                                                          Spam Ads
Indings: C.B.– AIDMA to AISAS
Indings: C.B.– AIDMA to AISAS Action! Share!                                                                         Search!
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02_Brand Consultancy_The Facebook Marketing For Luxury Brands 0630

  • 1. Sign Up It’s free and anyone can join Topic: I am: Advisor: Date: The Facebook Marketing for Luxury Brands: Case Studies: Louis Vuitton, Gucci & Burberry Emily Yu-ting Chen,GMBA Chun-Yao, Huang, PhD. June 30th, 2010 Sign Up Create a page for celebrity, brand or business
  • 3. Study of Purpose I:Motivation
  • 4. Study of Purpose II Why FB?
  • 5. Study of Purpose II 3 Luxury Case Studies: Different Country of Origin
  • 7. Managerial Implications Facebook Marketing for Luxury brands T-STP
  • 8. Luxury Background: Luxury Definition Luxury Pierre Xiao Lu (2008), 6 characteristics of luxury definition
  • 9. Luxury Background: Luxury Strategy Source: Edited from Luxury Strategy Course Material by Vincent Bastien Online Strategy: “Always communicate via the internet, but never sell on the internet”
  • 10. Luxury Background: Communication Strategy Dream Equation – Four typical situations(Bernard Dubois HEC) Source: Edited from Luxury Strategy Course Material by Vincent Bastien
  • 11. Background Social utility for efficient communication with friends, family and coworkers February 2004, Palo Alto, Calif. U.S. Technologies that facilitate the sharing of info via the social graph, the digital mapping of people's real-world social connections. Anyone
  • 12. Background Users:>400 m active users, >200m log on/day Sharing:>5 b pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) shared/week Global:70% of Facebook users are outside the United States Network effect: 130 friends, sends 8 friend requests/m Interactivity:>20m people become fans of Pages/day>500,000 active applications
  • 13. Empirical Studies I – Brand Offline History of LV, Gucci and Burberry Brand Characteristics : Icons Potato
  • 14. Empirical Studies I – Brand Offline Product Pyramid & its Luxury Strategy Louis Vuitton Dream -Luxury Strategy- Quality/$ ratio Investment -Premium Strategy- Awareness, Imitation -Fashion Strategy-
  • 15. Empirical Studies I – Brand Offline Product Pyramid & its Luxury Strategy Gucci Dream -Luxury Strategy- Quality/$ ratio Investment -Premium Strategy- Awareness, Imitation -Fashion Strategy-
  • 16. Empirical Studies I – Brand Offline Product Pyramid & its Luxury Strategy Burberry Dream -Luxury Strategy- Quality/$ ratio Investment -Premium Strategy- Awareness, Imitation -Fashion Strategy-
  • 17. Empirical Studies II – Brand Online Facebook Marketing: Search, Application & Features, Content Search
  • 18. Empirical Studies II – Brand Online Facebook Marketing Search
  • 19. Empirical Studies II – Brand Online Facebook Marketing Application & Features
  • 20. Empirical Studies II – Brand Online Facebook Marketing Application & Features
  • 21. Empirical Studies II – Brand Online Facebook Marketing Application & Features
  • 22. Empirical Studies II – Brand Online Facebook Marketing Content: Informational / Functionality /Externality /Interactivity
  • 23. Empirical Studies II – Brand Online Facebook Marketing Content: Informational
  • 24. Empirical Studies II – Brand Online Facebook Marketing -Content: Functionality
  • 25. Empirical Studies II – Brand Online Facebook Marketing - Content: Functionality
  • 26. Empirical Studies II – Brand Online Facebook Marketing -Content: Externality
  • 27. Empirical Studies II – Brand Online Facebook Marketing -Content: Interactivity
  • 29. Conclusion: Managerial Implications Facebook Marketing for Luxury brands T-STP
  • 31. Indings: IMC Online+Offline Other IMC Tools
  • 32. Indings: IMC Local Strategy
  • 35. Indings: WOM Language Inconsistency(5) Negative message Spam Ads
  • 37. Indings: C.B.– AIDMA to AISAS Action! Share! Search!
  • 38. Like · Comment · Share Facebook Marketing for Luxury Brands Case Studies: Louis Vuitton, Gucci and Burberry By EmilyYu-Ting Chen Like ·  Comment ·