1. Emma Cooper-Thompson
82 Clayboune Street Dorchester, MA 02124
Phone: 617-514-3640  Cell: 617-416-0906  E-Mail: karinacooper@aol.com
Professional Profile
Motivated and dependable Medical Assistant with over 10 years experience, committed to high levelsof
patient care. Effective communication and administrative skills with patients, family members, and
other health care providers. Highly adept at injections, vital signs, patienthistory, surgical preparation
and pediatric and elder care. Innovative and creative professional, with the ability to rapidly transition
from one activity to another.
Experience
Harvard Vanguard Boston, MA 2015 – Present
Medical Administrative Assistant
 Greet patients in a friendly and positive manner.
 Perform EKGs, and take vital signs such as blood pressure, temperature,
 height and weight.
 Provide printed daily patient information for doctors.
 Use Epic Software to update and enter patients’ information into their medical record.
 Assist in answering phone calls and scheduling appointments. When necessary, leave detailed
message for physicians and followed-up to insure patient's concerns are addressed.
 Contact pharmacies to fill and refill prescriptions.
 Verify insurance coverage for required procedures.
 Order office and medical suppliesto insure stock are always adequate for clinic needs.
 Ensure the cleanliness, sanitation of exam rooms and equipment.
Harbor Health Mattapan, MA 2004 – 2014
Certified Medical Assistant/Registered Phlebotomy Technician
 Perform point of service care and diagnostic tests including: glucometer, urinalysis, EKGs, peak
flows, nebulizer treatments, vision and hearing screening, mantoux skin testing, vaccinations, and
oral medication administration.
 Utilize and maintain clinic equipment, such as autoclave, scales, tympanometer, EKG machine, liquid
nitrogen, portable oxygen tanks.
 Performed a variety of routine blood drawing procedures to include venipuncture
 Prepared, processed, and stored patient specimens and samples according to departmental
procedures.
 Verify pharmacy, medication and allergy lists and hold refillsfor provider approval.
 Clean examination rooms and equipment, and sterilize all instrumentsalong with ensuring adequate
stock of instruments and supplies.
Harbor Health Mattapan, MA 2004 – 2014
Caregiver − In-Home Health Care
 Cared for clients in home settings, assisted with morning and evening care, daily activities.
 Set up and administered oral medications, ranging from blood pressure, diabetes, cancer, thyroid, and
other physician prescribed medications.
 Prepared meals for clients, adhering to nutritional guidelines and special dietary needs.

2. Emma Cooper-Thompson
82 Clayboune Street Dorchester, MA 02124
Phone: 617-514-3640  Cell: 617-416-0906  E-Mail: karinacooper@aol.com
2
 Completed shopping and minor errands.
 Maintained the cleanliness and organization of the home setting.
MarionManorNursing Home Boston, MA 2003 – 2004
Certified Nursing Assistant
 Provided nursing care in accordance with resident care policiesand procedures.
 Ensured the safety and well being of the residents is maintained.
 Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established care
plan.
 Measured and recorded patient's fluid intake and output.
 Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes,
diapering, emptying drainage bags and bathing.
 Ensured the accurate, timely flow of information by maintaining thorough patient records and
updating healthcare team on patients’ status.
 Complied with HIPAA standards in all patient documentation and interactions.
Emma’s Daycare Center Roxbury, MA 1998 – 2002
Childcare Educator
 Delivered in-home child care for infants and toddlersup to five-years-old.
 Developed and executed various educational and leisure programs and activities.
 Prepared and fed nutritious meals to all assigned children, efficiently.
 Bathed and dressed children and assisted in dispensing correct medications, as needed.
 Arranged and cleaned all toys and play materials for children use.
 Scheduled and participated in meetings with parentsor guardians to discuss their child's progress
and needs.
 Monitored and documented the behavior and activities of every child, properly.
Education
Certified Medical Assistant, Bryman Institute
Registered Phlebotomy Technician, Health Training Center
Associates of Arts in English, Bunker Hill Community College
Certifications
 First Aid & CPR certified
 OSHA certified in infection control and work place safety.

3. Emma Cooper-Thompson
82 Clayboune Street Dorchester, MA 02124
Phone: 617-514-3640  Cell: 617-416-0906  E-Mail: karinacooper@aol.com
3
References
Furnished upon request.