The document discusses how marketing has fundamentally shifted from traditional broadcast methods like television and print to more networked and personalized approaches online. It notes that people now have more access to information than ever through their smartphones and social media, and expectations have changed so that consumers want marketing messages to be convenient, relevant to their interests and location, and add value through useful content. The new approach discussed emphasizes listening to customers, building direct relationships through authentic content, and engaging in two-way conversations online instead of one-way broadcast ads.