1. Staff Engagement
Unleashing the Talent & Energy of Your Staff
Increase your profit without increasing your payroll costs
發揮員工潛能 ‧ 增強團隊的生產力
始於了解您員工的投入感
2. INCREASING NUMBER OF CUSTOMER COMPLAINTS?
INCREASING STAFF TURNOVER?
FALLING NET PROFIT?
YOU MAY WONDER:
Are my employees not happy with
the job they are doing?
6. I am very happy with
Frankly speaking, I’m I don’t see how I fit into
the pay, having
not quite clear on what the future of the
considered how much
they expect of me. company.
work I am assigned.
I don’t care. It’s
My supervisor just
not my business
doesn’t listen.
anyway.
7.
8. “An organization does not
succeed because it is big or
long established; it succeeds
because there are people in it
who love it, sleep it, dream it,
and build future plans for it.”
-Anonymous
17. TO ANSWER THIS,
“No company, large or small,
can win over the long‐run
MEASURE the level of without energized employees
ENGAGEMENT of your employees who believe in the firm’s
mission and understand how
to achieve it. That’s why you
need to take a measure of
employee engagement at
least once a year through
anonymous surveys in which
people feel completely safe
to speak their minds.”
‐ Jack Welch, Former
President and CEO of GE
