The document shares reflections from graduates of the Master of Science in Knowledge Management program at PolyU Hong Kong. Graduates express gratitude for the knowledge and relationships gained through the program, and how it has helped them grow both professionally and personally. They also wish their professors and classmates continued success and look forward to maintaining the connections and community built through their studies in knowledge management.
5. “
I am very happy to witness graduates from our Master of Science program in Knowledge Manage-
ment. This year, I am particularly glad to see more than 50 graduating; apart from local students
we also have a lot from mainland China.
There is a frequently asked question from people including our graduates “what is the application
of Knowledge Management?” Actually, you are the best ones to answer as you have been exposed
to various approaches, methods, tools, concepts and practices. Interestingly, depends on your
context and perception, the answer can be simple or complicated.
Some of you may think knowledge management is to build a better system to store and capture
knowledge in their organization. But if you think this is a very novel discipline, new, and curious to
learn what’s about it, congratulations!! It means you still have a curious mind and hungry to look
for an answer.
I think most of you have probably heard from Steve Job. His famous speech at Harvard University
is to advise young graduates to “stay hungry, stay foolish”. If you stay hungry, you will have more
capacity for new learning. If we admit we were foolish, then we still have the drive not to disagree
others so easily. These are very important mindsets to manage one’s knowledge, the knowledge
of organization and even the community at large.
I always believe when we talk about Knowledge Management, we are not referring to information
management. So the question boils down to “what is knowledge?” Operation-wise, we learn all
the things, and how to create, share, and apply “knowledge”. Here, knowledge is almost identical
to “information”. On the other hand, to understand what do we know is equivalent to understand
ourselves, our own mindset, and our own mental model.
There are many ways to understand what is knowledge management as there are many ways to
understand ourselves.
Therefore, I wish you all a happy learning journey continuously
which never ends.
Prof WB Lee
(Converted by the Voluntary Organizing Committee from recording) ”
5
7. “
Following a quote for the producers and readers of Sharing:
"Knowledge is a city, to the building of which every human being brought
a stone." (Emerson)
Congratulations to the graduates and best regards to the success of
”
Sharing.
Dr. Vincent Yeung
“
I am especially glad that most if not all of our students, are not just studying in our programs but
in fact they are coming with a passion. They actively contribute, they actively share, and they ac-
tively spread the words about KM raising awareness in the city and elsewhere. They show respect
for each other, and they continue to learn. I think we have a very cohesive learning group moving
forward. In that way, everybody, not just the people here, but everybody will benefit.
Looking into the future, I expect everybody to continue their learning and sharing. We meet regu-
larly online and in person. Together we update each other, we bridge the theories and practices,
and hopefully through all these activities we raise the awareness about KM to more and more
people, then the momentum will get pickup even further. I’d like to see much more thriving
efforts in the near future.
We believe, we try, we work together, we collaborate, and we will succeed.
Prof Eric Tsui
(Converted into writing from recording
by the Voluntary Organizing Committee) ”
7
9. “
Dear Graduates, Students, Ladies and Gentlemen,
It is my great pleasure to join the graduation dinner of the Mas-
ter of Science in Knowledge Management (MSc in KM) programme in
PolyU. This year, we visualize another cohort year of 51 students
graduated from this progamme. Congratulations to everyone who has devoted excellent effort in
their studies and has achieved such important accomplishment. I would also like to express my sin-
cerely thanks to the organizer of this graduation dinner.
The MSc in KM programme was launched in 2004. At that time, the general public has a
relatively low level of awareness regarding Knowledge Management (KM). In the last few years,
we gradually observed a change in our society. More and more companies from various industries
started to work on KM. It is also good to see more KM practitioners in HK nowadays. On the other
hand, the MSc in KM programme has also undergone its evolution of change from HKCyberU
mode of delivery to the mixed mode of delivery, which was introduced in last year. It is also en-
couraging to notice a significant increase in the number of non-local students.
Up to now, the MSc in KM programme has produced more than two hundred KM graduates
and professionals who are contributing their knowledge to various industries including the Govern-
ment, Manufacturing Industries, Education Sector, Social Service Sector, Healthcare, Business and
Finance, Construction, etc. I am also pleased to see that there is a strong sense of belonging among
the current students and an excellent alumni network established among the graduates. This is well
demonstrated by the successful establishment of different self-organizing communities such as
K4fun, etc. These communities are growing even bigger and bigger and are evolving with high sus-
tainability.
Our graduates do demonstrate a good show case of making KM as their professional interest
and lifelong business with fun in their daily life. Their spirit and effort put in promoting and practic-
ing KM is highly acclaimed. As one of the faculty staff who teaches in this programme, I really en-
joy my teaching and time in this programme which provides me valuable teaching and learning ex-
perience. I proud of your accomplishment and achievement in your studies and professional devel-
opment in KM. I wish you every success for your future endeavors.
”
Yours sincerely,
Prof. Benny Cheung
Professor and Associate Director
Knowledge Management and Innovation Research Centre
Department of Industrial and Systems Engineering
The Hong Kong Polytechnic University
9
11. 我並不是 KM 學生,但由 Donna 決定修讀 KM 那一天開
Looking back the past one year I spent in KM, it is really one of
始,我與 KM 便結下「不解之緣」....
the most meaningful and unforgettable memory in my life. Not
only for the knowledge I got in this programme, but also for the
people I met in this family.
雖然直至現在我仍然不理解 KM 究竟是什麼東西,為何
In the course project, we build up team and work hard together. 「知識」需要「管理」,但參與幾次有關 KM 的活動
We discuss, argue and help with each other. We are excited
(knowledge cafe, dialogue)後,我開始體會到 KM 的精神
about each new idea and every improvement we get. On the
是「Sharing」。原來分享自己的知識,經驗以及看法,有
Google+ platform, we build up circle and share knowledge to-
gether. We post articles, give comments and discuss with each 可能會為其他人帶來新的知識,亦有可能幫助我們解決工
other. We obtain more information and understand the 作甚至生活上的困難!去年謝師宴上,各畢業同學分享感
knowledge deeper. 受時都說修讀 KM 後令他們的思維以及對事情的看法有所
I am thankful for the Pro- 改變,而我亦因為「遇上」KM 後令我更樂於與別人分享 -
fessors I met in KM who 分享我的知識,分享我以往的經驗以及分享我對事情的看
teach me the knowledge 法。
and guide me to study in
a better way. I am thank-
ful for the classmates I 多謝 KM 令我改變對「分享」
had in KM who accompa- 的看法,我更多謝 KM 讓我認
ny me and keep me 識了一班可愛的 KM buddies!
strong in difficulties. I am
雖然我們大多數的聚會都是吃
thankful for the time I
spent in KM which makes 喝玩樂,但仍感激他們樂於和
me grow up and be more 我分享他們的知識和經驗,令
confident in future. 我深深體會到 KM 精神!
Cheers for this great family, for every KM member and for our
friendship lasting forever! Natalie Wong
Crystal Du
When sharing becomes a habit
As I graduate, sharing is the most cherished concept I gained. I had often been so wrapped up
in the daily business that I missed opportunities to share. I found easy excuses that not be-
cause I am selfish people but life gets so hectic and it can seem awkward or unnatural to reach
out to another and share. This is a shame because it built fences that kept me away from my
families, colleagues, friends, communities and the world.
George Bernard Shaw once said: “If you have an apple and I have an apple and we exchange
apples then you and I will still each have one apple. But if you have an idea and I have an idea
and we exchange these ideas, then each of us will have two ideas”. This is very true…
To help myself remember to share, I started three years ago to make a point of finding one
thing a day to share. Anything from simple; say offering an umbrella to a friend walking with
me under the sun, to beyond material things by sharing thoughts and feelings with others, and
listen to theirs as well. The more I share, the easier it becomes and it starts to feel more natural
and less like an intrusion or invasion.
Slowly, sharing becomes a habit of mine and it helps let go of my ego and suspicion, allows me to come to my senses and come
down to my fences. More importantly, it develops good feelings when I have shared with somebody. As I become more com-
fortable with sharing, perhaps I can look for ways to share that I might not have considered before…
Now I believe sharing is having a portion of something with others so we can pass them along to the next generation. Sharing
gives me a warmest feeling like hugging…you have me in your arms and I have you in mine…
Donna Tse
11
13. Dear KMIRC Professors My dear professors and classmates,
I am very happy to come to Hong Kong and know
The well-structured program has offered me val- all of you!
uable opportunities to learn more about After one year’s full-time KM Study, I not only gain
Knowledge Management, and your approaches
to stimulate my interest and participation of re-
lots of valuable tacit knowledge, but we together
flective learning were memorable. The program form our own KM Community and I believe our
is definitely a good investment and valuable as- beautiful friendship will benefit us for a life time!
set for my personal and career development. I
would like to express my sincere thank you for
Collaboration is the beauty of KM! So I wish we
your effort and mentor on my studying through- can keep collaborating with each other and com-
out the MscKM courses and get successfully municating about our work, life, beliefs, experi-
graduated. I really learn and gain wonderful ex- ence any anything interesting happened……
perience from the courses, and will listen to
your teachings to practice what I have learned, The more we share,
and to reflect what I have practiced, learning the more we can learn;
how to learn. I am proud of be- then innovation will
ing an MscKM student from become our friends!
Year 2009 to Year 2011, and will
highly recommend the program At last, please accept
to everyone I know. my best wishes to all
of you!
Thanks and Best Regards! Graduation is just the
beginning for our next
life! Come On!
David Xu Dong
Autumn LIN
MscKM Graduate of Year 2011
Email: haiqiulin930@gmail.com
知識便是力量這一句名言其實要修正,應該是懂 Group projects! It has been the best and most
challenging experience I had. Thanks to all my
得運用知識和智慧才能發揮力量,雖然知識無處
hardworking professors (Smiley). My team
不在,但要能把它發掘、收集、和內化成為自己 went through laughter and tears accompanied
by constructive criticisms, disagreements and
的知識,再具體化顯示出來,便需要利用不同的
sleepless nights. The best part is, whatever the
技巧、方法及有系統分類的管理它,把它精簡 outcome is, we always tap each other’s backs
for a job well done. It may not be best practic-
化。因此, 很難套用任何標準來定義〔知識管
es, but definitely some lessons learnt.
理〕,而且〔知識〕本身是不斷更新轉變的。雖
然〔知識管理〕能應用 Thanks to all the professors who gave us the
opportunity to learn with them. Congratula-
的層面是很廣泛和能使 tions to all my fellow graduates!
某方面有所增值,若人
Jhoanna Daria
的心智處於固步自封,
墨守成規而不想改變,
便不能配合〔知識管
理〕及發揮它的效能。
Alva Ho
13
15. I was introduced to Knowledge Management the first time
back to 1999 by leading an EDMS project, then followed by
numbers of projects such as building intranet, knowledge 蔡琳琳
portal infrastructure design and implementation, CBT sys-
tem design and management, etc. Although each of these
projects was only tiny little piece of the big KM puzzle, I was 加入 KM 的这个大家庭真是一件非常幸运
already fascinated!
的事情。精彩丰富的课程让我领略着知识
世界的精彩纷呈,耐心博学的教授让我充
Enrolled to the MScKM program made my 满了吸取知识的热情,热心真诚的同学让
eyes wide opened and understood what I
have known about Knowledge Management
我在交流中体验着知识流动的快乐。感谢
was just the tip of an iceberg! I felt lucky not KM, 感谢有你~
only because PolyU has the leading experts in
this area, but I also felt deeply honored to
have the opportunity to meet many nice,
helpful and supportive classmates. Learn-
ing could not be that interesting and fun
without them!
I would like to take this opportunity to sa-
lute them – the professors, the instructors,
my classmates and friends – for their tire-
less efforts, care and supports!
TAM, Kin Wing (Ken) Email: Consultant.Ken@gmail.com
2010 年初,遇到一個很有學問的客戶,在我介紹我公司研發的一套智能軟件的時候,這位客戶問我,這是 AI 還是 KM? OMG !
甚麼叫 KM?就這樣,踏足了這個學習 KM 的旅程。
在這之前,我還上了一個 Certified Knowledge Professional 的短課程,被這個既好聽又虛榮的課程名字觸動了我。在這個 CKP 的
課程裡,碰上了 Prof Lee, Prof Tsui, 還有其他部門裡的同事,特別是 Prof Tsui 的平易近人但又不平凡的魅力,燃起了我再次投入
學習的衝動。在過去 30 年的工作經歷裡,特別是我離不開做開荒牛的宿命,碰到大大小小各種各樣不同的問題和困難,作為一
個所謂的管理者,實際上甚麼都不懂,都是依賴員工的能力、智慧、經驗、協同和團隊精神來操作整個團隊、機構和業務,到
最後,我的成功是有賴於過去員工所賦予的。大家一起一邊做,一邊學,形成了自己的一個管理風格和理念,而這個理念,跟
KM 非常的配合,所以,產生了一個很好的共鳴。我過去的經歷,也驗證了 KM 在實際商業環境下能發揮的效果。
這一年,遲掉了工作專心讀書,換來了辛苦卻又無窮的樂趣,原先沒想會完成的 MScKM 課程,不
知不覺間就完成了,而且還有點意猶未盡的感覺。因為,在這學習過程裡,又讓我產生了新的疑問
和觀點,也許,這就是學海無涯吧。感謝身邊的同學,讓我又重溫了年輕時候的一點幹勁和衝動,
借這裡,真的要說一聲對不起,做 projects 的時候,他們都讓我給 drive 瘋了。慶幸的是,當這個辛
苦的時間過去之後,大家都能找到一份認同感和共鳴,謝謝各位合作過的同學給我這個機會和容
忍。沒有合作過的同學,雖然沒有一起做過作業,但多少都有在我們的 forum 或 PLE&N 交過手,也
都是一個緣份。這一點一點,都紀錄在我的人生路上,謝謝各位老師,同學和校友。這個很可能是
我這輩子最後的一個正式課程,有你們的陪伴,知願足矣!無憾、無憾!
祝願大家也找到心中所想的,在這個 KM 的平台上,把 KM 融合到工作及生活裡,發光、發亮!
KFC (MScKM 白頭佬)
15
17. “One of most important aspects of taking the MSc. KM course was I managed to unlearn a lot of things, including
most of the KM subjects, but still managed to improve myself and move
ahead. Somehow I believed I took this course
at the right time of my life…”
Kevin Hau
2011 MSc. KM graduate
My Feeling & Thoughts about MScKM/KM by Maria Leung
MScKM is a good Graduate Program that provides concepts, methods and ideas in managing knowledge in the 21 st century. I
learnt the Knowledge Management (KM) process - to acquire, store, retrieve, share, transfer, re-use and re-create, as well as
the value of KM for individuals, organizations and communities. The program is desirable for business men, working profes-
sionals to refresh and revitalize to meet for new challenges under this digital
knowledge economy. During the study, I have encountered many difficulties when
working on projects, assignments and preparing for exams. Yet I enjoyed the learn-
ing process. From the program I not only learnt new knowledge, but also got to
know many new classmates and KM experts from local, mainland China and over-
seas. I even met a classmate from my Undergraduate Program - What a Coinci-
dence!
The professors and lecturers like Prof. Eric Tsui, Dr. Benny Cheung, Prof. Eng Chew
and Prof. W.B. Lee are all enthusiastic in KM. They have led by example to share
their knowledge with us to facilitate knowledge transfer, re-use and re-create. One
person that impressed me most is Prof. Eric Tsui. He is always helpful and gives
quick response to my questions. Very often he shared information on upcoming
KM events, new KM postings and updates on his new learning experience in KM. His passion and devotion in driving KM in
Hong Kong and Asia Pacific have strong influence on me. His perseverance in motivating us for continuous exploration in KM
is being noted and treasured. I wish I can be like him - to apply what I learn in KM to help individuals and organizations to sus-
tain and grow in this challenging environment.
I am a keen learner that enjoys learning and sharing to widen my horizon. I be-
lieve everyone can be a teacher of me. After taking the MScKM program, my
learning desire is strengthened. I will not only attend talks and courses in Hong
Kong, if possible, I will also join seminars and programs that are held overseas.
Besides the KM program has largely enhanced my IT knowledge. Now I can be
able to use various IT tools for research, document management, communication
and e-learning. I can also adopt social media like Facebook, Google+, PLEN for
knowledge dissemination, acquisition, sharing and transfer. As a non-IT person, I
have made a big step forward.
With my effort and team work, I can eventually graduate from the MSCKM pro-
gram. Be able to complete the program is not the end of the KM journey. In fact I
am just like a child learning to walk in the KM road. I will start another KM exploration by “fitting” KM
in my personal life and at work. Where will this road lead me to? I don’t know. I keep asking myself
“How can people be benefited from KM?” It is the purpose I am pursuing for in my KM journey.
MScKM is a highly recommended program for anybody who would like to bring out the value of the
knowledge they possess. For all the hardworking, dedicating professors, lectures, facilitators of the
MScKM program, I have a message to them from the bottom of my heart: Please ALWAYS take care of
your health! As we know that “Be Healthy” is the foundation for anyone to lead any further growth
and advancement in KM. For the fellow classmates, I would like to meet you again for learning, shar-
ing and growing together in KM.
Sincerely Wishing Everyone Joy, Accomplishment and Abundance in your continuous KM exploration!
17
22. Once upon a time...
In 2006, we embarked the journey of Msc KM. I still remember the memories from first day lesson in ISE 543
with Prof. Tsui, Desmond and I got to know our new KM buddies such as Danny, Teresa, TS, and many more.
What we didn't know at that point was later we grew from a small group of KM students to 71 members' com-
munity called k4fun.
During the 2 years on KM program, we had numerous opportunities to attend lessons from Prof. Lee, Prof. Tsui,
Dr. Benny Cheung and other professors. The program also provided virtual and face-to-face platforms for us to
exchange our KM ideas by conducting projects, discussions, and gatherings. Our friendship grew stronger and
stronger and we all want to make an effort to stay together because every time we hanged out we enjoyed each
others' company.
One day, we had the idea of forming a group during end 2008. We brainstormed the name to balance the fact
that we didn't want the group to become too 'formal' but wanted to keep the essence of KM. So we combined
"knowledge" (the continuous learnings and exchange of ideas) and "fun" (the gatherings with fun, food and
great friends) and agreed the name as "k4fun". We set up a website (Thanks to Anthony) in Jan 2009 - http://
www.k4fun.anacel.com/ - and we started group blogging. You can still access it now as it is opened for public.
The group basically meets once a month at a dinner venue to share on interesting topics or learnings from re-
cent workshops. We also went to Macau, Ocean Park, Lamma Island, coffee tasting, count down on 12/31, hot
pots/house visits at k4funers' sweet home, etc. You may refer to the "minutes" category for the previous gath-
erings and photos. At that time, we had a group of 15-16 friends.
One day, someone brought up a great idea to migrate our group to facebook so k4fun group at facebook was
set up. It had accelerated the growth of k4funers as it was easier to refer a newcomer to join the group in FB.
As of today, there are 71 members in the group. During different phases of the development, different mem-
bers (old or new, current or past graduates) contributed to make the group grow bigger and bigger. We want to
say thank you to you all for those of
you who contributed in the discus-
sions, sharings, introducing the com-
munity to your friends, and to help
organizing events.
Our signature event is the annual grad-
uation dinner. Every year, I had the
fear that this may be the last gradua-
tion dinner as we have no idea wheth-
er there would be anyone to chair the
organization of the event for next year.
We are very grateful and happy that
this year is the 4th consecutive year.
KF has taken up the challenge to or-
ganize the event and demonstrated
excellent leadership with the seamless
diligent contributions from the team of
Donna, Hong, Autumn, Ken, and Annie.
The team had added new elements in
the event, the well structure website,
special publication, and more - we are looking forward to an enjoyable night with all of you. This year, the par-
ticipants number had been increased greatly - credits to the great achievements of the team. I dare say this
year is the best in organization and utilization of KM concepts. We are proud of you!
k4fun has been growing from 15-16 in size to 71 members. The dynamics are constantly changing. What have
not changed is our strong desire and determination to be together and accompany each other along the way in
future. I can assure you the sweet memories will not end here.
Blessings from all of us to this year's graduates. We wish you all the best wherever you are, and please stay con-
nected!
Jenny
on behalf of k4fun early friends
(Alva, Amy, Anthony, Candy, Cherie, Danny, Desmond, Henry, Joe, Katy, Lolitta, Paul, Teresa, TS)
22
23. Days after days, years after years, the wisdom of human being pass from one generation to
the next, shared between parents and kids, friends and peers, professors and students, ... Following
tradition in our MScKM program, we continue to organize this 4th annual graduation dinner in 2012,
just like passing the Olympic torch from one year to the next. KM is like the fire on the torch, and we
carry the stories from the past to this year, and onto the next. Being involved in this Voluntary Organ-
izing Committee, we feel honored to be one of the torchbearers, and so is every one of you witnessed
by your participation.
Bearing this very meaningful mission, and with the support from our fellow
coursemates with their participation, each one of us in the committee would say
yes, we have the passion, and we will make it happen, even though we found a lot
of unexpected hard works in due course.
We can't express how great it is to still have an opportunity to
Ken
meet the old friends after the course is finished, and we hope such
opportunity will carry on and on, and forever. It is a reunion, a re-engagement, and a
reminder of our journey together. We look forward to be one of the participants next
year, and the next to come. We look forward that this be a culture of MScKM year after
year, and become a MScKM spirit.
By getting together, we have a common belief. We believe we practice KM together.
Autumn
We believe in collaboration, between different ages, different backgrounds, different
industries, or even different countries. We believe we can break obstacles between people. We be-
lieve together we can promote KM in our lives, in our works, and in our society. We believe together
we can sustain the culture of MScKM to the future, and let's keep this as our vision.
This year we had done something a little bit different. We employ Google Sites &
other technologies as our collaboration tools during our preparations, which will
remain for next year like a repository.
Last but not least, on behalf of all graduates, we wish to express
Hong
our sincere appreciation to our honorable professors who guided us
in this KM journey. The committee also wishes to express our thanks to those who
had contributed their words and photos and made this publication a success. Thanks
to all friends and coursemates who join us in this once-a-year reunion dinner. Thanks
to those coursemates who cannot join but still make their presence by contributing
their words in our publication. Thanks to all of you who has made
Donna this whole event an unforgettable memory for all of us.
KF
Annie Kevin Jessica 23
23
27. Thanks to All Participants
Honorable Guests
Prof. W.B. Lee
Prof. Eric Tsui
Prof. Benny Cheung
Dr. Frankie Law
Graduates of the Year Non-Fresh-Graduates
Ambrose Chan Alva Ho Kevin Hau
Autumn Lin Anna Hui Kevin Sze
Brian Lee
Annie Leung Leo Cheung
Carmen Chan
Crystal Du
Bing Liu Linlin Cai
Donald Chiu Candy Lee Lolitta Lee
Donna Tse Celia Siu Mandy Liu
Gloria So Cherie Lui Natalie Wong
Jessica Wu Chi Shing Choy Nelson Li
Juliet Zhu
Connie Ma Owen Lau
Kelvin Hung
Ken Tam
David O’Dwyer Percy Chan
Ken Wong David Xu Percy Kwan
KF Cheng Debbie Hui Rena Chong
Lit Yin Lam Farzad Sabetzadeh Sam Lam
Maggie To Irene Fan Stanley Yu
Man Yan Chan
Jenny Pang Teresa Chan
Maria Leung
Maria So
Jenny Yau Tommy Yim
Michelle Wang Jessica Yip TS Li
Nancy Wang Joe Xie Vincent Chan
Rady Tawfik Judy Leung Wendy Ip
Siu Wai Poon Katy Lee
So Ling Ho
Kevin Chen
William Ng
27