Information Session on the M.Sc. in KM program at HKPolyU

Information Session for the
Master of Science in
Knowledge Management
Professor Eric Tsui
Program Leader

HK’s transformation into a KBE
Hong Kong’s competitiveness

Department of Industrial & Systems Engineering


What’s it like working in the Knowledge Economy?


Nature of Knowledge Work
• Increasingly less routine, more analytical and need to be
more collaborative
• Highly unstructured, unpredictable, disruptive yet often come
with a sense of urgency
• Requires a different set of metrics for performance
measurement
• Not only requires data and information but also knowledge
and experience of the individual
• Group/Collaborative task execution, decision making and
problem solving
• A huge amount of data and information to deal with
• Often more than one way to solve a problem, reflection and a
learning environment are crucial

One definition of KM
Knowledge Management (KM)
is a cross disciplinary practice
that enables organizations to
improve ways to create, adopt,
validate, diffuse, store and use
knowledge in order to attain goals
faster and more effectively.

Sample Knowledge Management projects
1. To assess the knowledge sharing and collaboration culture
of an organisation
2. Identify critical knowledge assets and knowledge flow in
core business processes
3. Creation of a Knowledge Management Strategy
4. Enhance the sharing of tacit knowledge across project
teams and business units
5. Creation of knowledge repository with a proper
classification framework
6. Enterprise Portal, taxonomy and advanced search for
departmental-wide collaborations
7. Use of Web 2.0 tools to combat information overload and
enhance collaborations
8. Document Management strategy and system for intensive
collaborations in information-centric organisations
9. …


KM is appealing to organizations that
• engage in knowledge-intensive tasks (all industries)
• have a geographically dispersed or mobile workforce that
needs to engage in collaborative work
• require collaborations across organizational boundaries
• require a high concentration of customer knowledge
• have grown or contracted significantly in a short period
• derive a lot of core knowledge from project-based work
• learning is a key business driver for maintaining
competitiveness
• are about to conduct, conducting or recently completed a BPR
• that are involved in a Merger, Acquisition or Divestment
• are public-listed companies with an emphasis on shareholder
value


Examples of Knowledge-based Industries
• Engineering
• Research & Development
• Financial Services
• Marketing
• Public Relations, Media
• Education
• Healthcare
• Recruiters (Personnel
agencies)

Knowledge Management & Innovation
Research Centre (KMIRC)


Core activities of the KMIRC
• Teaching
– Certified Knowledge Professional (CKP), Custom
design in-house training
– Undergraduate Final Year Projects
– M.Sc. in KM
• Research
– MPhil
– PhD
– Doctor of Engineering
• Consultancy
– Project-based, Strategic Planning, Assessments,
Advisory, Contract Research
• Events
– Seminars, Workshops, Conferences, HK MAKE etc.

Most Admired Knowledge Enterprise (MAKE) Award


Career Opportunities

KM job titles include Chief Knowledge Officers, Chief
Learning Officers, Innovation Managers, Knowledge
Managers, KM consultants, KM Specialists, KM
Officers, Organizational Change Consultants etc.
“The MSc KM program has helped me a lot in finding a better job. Thank you very much
for your teaching and mentoring.” – Honcord Lau (Class of 2008)


Chief Knowledge Officers in Hong Kong
(Source: www.linkedIn.com, Nov, 2012)


Chief Knowledge Officers in Hong Kong (cont.)
(Source: www.linkedIn.com, Nov, 2012)


Our Graduates / Students


Sample KM job titles in HK


KM Job Index (Source: Recruit.net)


Salaries for KM professionals in HK
(Source: Robert Waters Salary Survey, 2011)


Manager (Knowledge Services) at Hospital Authority


KM Job Feeds operated by Eric Tsui

Send email to Eric.Tsui@polyu.edu.hk if you wish to
be on the distribution list

Available for download at
http://www.slideshare.net/eric_yh_tsui/msckm-leaflet


Who should apply?
This programme is suitable for
graduates from various
disciplines (management,
financial services, IT,
engineering, public service,
education, fine arts, social work,
healthcare, etc).


Course application & duration
• Duration: 1 - 2 years (30 Credits); max 4 years
• Application: apply anytime online at the PolyU
website, intake in September and January
(occasionally)
• Requirement: a bachelor degree or a professional
qualification, or equivalent & working experience
• Interview
• English test (if needed): TOEFL 550 or above, or
IELTS 6 marks or above or CET grade 6 or above


Our participants came from many industries
Job Nature
Accounting / Auditing
Administration / Management
Banking/Finance
Building / Construction
Civil and Social Services
Clothing and Textile
Computing / I.T.
Design
Education
Engineering 11/12
12/13
Health Care
Insurance
Legal
Logistics / Transport
Marketing
Media
Merchandising/Trading
Others

0 5 10 15 20 25

Others: Hotel, Tourism, Manufacturing, Telecommunications, etc.


Programme Structure

MSc Award

Mode 1 Mode 2

7 subjects + Dissertation 10 subjects
(5 compulsory + at least 1 core (5 compulsory + at least 3 core
+ at least 1 elective + Dissertation) + at most 2 electives)


Completed M.Sc. in KM theses


List of compulsory & core subjects
Compulsory Subjects Core Subjects
Managing Knowledge Management of Innovation and
Technology
Methods and Tools for Knowledge
Management Systems Business Intelligence and Data
Mining
Organisational Learning: Methods
Enterprise Knowledge Portals
and Practices
Managing and Measuring Knowledge Communities
Intellectual Capital E-Learning Technologies and
Strategic Issues and Cases Practices
Studies in Knowledge
Management

These subjects are specifically designed for this
programme


List of elective subjects
Elective Subjects
Knowledge Based Service Innovation
Technology Transfer and Commercialisation
Intellectual Property Management & Strategy
Workflow Design and Management
Manufacturing Strategy
Enterprise Resources Planning
Managing Six Sigma
Supply Chain Management Enabling Technologies
Technology Audit and Assessment
(Note: The subject pool is progressively expanded with new subjects for participants.)


Future Work Skills 2020
(Source: Apollo Research Institute, 2012)


Guided-project – “Simulated KM Consultancy”


Mini-project – “Simulated KM Consultancy”


Delivery of the Programme


What is a blended learning environment?

"The U.S. Department of Education conducted a meta-analysis of more than 1,000
studies of online learning between 1996 and 2008 and found that overall, blended
learning programs produce better learning outcomes than courses taught either
face-to-face or fully online."

My Learning Online classes

Environment Online learning
content
In-person activities

Blackboard/WebCT/
PLE&N

Text book(s)

Books from library

Papers & Notes

Course Delivery
Blended modes of on-line
learning, face-to-face
workshops and lectures

Face-to face lectures and workshops

On-line Tutorial System

On-line Learning platform

Lectures, Seminars & Workshops
Social Networking Event
for experience sharing

Prof. Dave Snowden
delivers a seminar to
the participants

Prof. Karl Wiig
delivers a lecture to the
participants

Dr. Robert Buckman
a World class KM expert delivers
a seminar to the participants


Group Discussions & In-class exercises


Course Delivery

Face-to face lectures and workshops



Collaborative Learning via an online tutorial


Replay of recorded material


Course Delivery

Face-to face seminar and workshops



Scenario-Based Learning with animated and
talking characters


Interactive Exercise – Cause & Effect


Interactive Exercise - Mental Model


Interactive Exercise – Building Portal Pages


The World of Social Media


Personal Learning Environment & Network
Additional RSS feeds for subjects (on trial)


Teaching & learning innovations awards


Assessment Methods
Presentations
Assignments Case Studies

Mini-project
Workshops
Self-assessment Questions
Bulletin Board Discussions

Written Examination Minor Reports


PolyU has the most extensive KM resources
among universities in HK


Leveraging Library Resources to perform KM Research


Key strengths of our programme
First
blended
learning KM
in Asia

Social & Balance
Lifelong theory &
Learning practice

PolyU’s
M.Sc.
In KM
Guided
Leverage on projects
Networks with RW
constraints
A
multicultural
community


Balancing theory and practice
International panel of experts (academics & practitioners)

– Program Advisory

– Course Development

– Online facilitation

Local & International Case Studies

Mainstream commercial software

– Demonstrations

– Training sessions


Staff Expertise in KM
Prof. Eric Tsui, Prof. WB Lee,
First Professor of Knowledge Management Chair Professor of Industrial &
in the Asia Pacific Systems Engineering Department
Areas: Technologies for KM, Personal KM, Areas: Knowledge Management
Peer-to-peer KM, E-Learning, Collaborative Strategy, Knowledge
Technologies Enterprise Portals & Audit, Organisational Learning
Commercialisation of intelligent systems

Prof. Benny Cheung Dr. Stephen Chu
BEng, MPhil, PhD, MIEE, MSc, MBA, PhD, CEng, MH
MIEEE, MASME,CKM KIE, MIM, CPEng, MIEAust,
Areas: KM Strategy, Taxonomy, AdvDipEdn, CKM
Knowledge Audit, Knowledge, Areas: KM
Portal & Collaborative Technologies, Strategy, Learning
Artificial Intelligence in KM Organisation, Cultural
Aspects in KM
Dr. Kris Law
Dr. Vincent Yeung
PhD, MPhil, BEng
BSc, MBA, DBA, MASQC,
Ms Nicole Sy Areas: technology
MHKIE, MCMES, CKM
MSc, B.Comm management, organizational
Areas: KM Application in
Areas: KM learning and
quality control, E-learning &
Strategy, KM development , sustainability
Management issues in KM
Audit, Cultural development. technology
Dr. Eric W. K. See-to Aspects in KM entrepreneurship.
PhD, MBA, BEng
Dr. Wai Ming Wang
Areas: E-Business Strategy and
PhD, BEng
Management, Business Intelligence and Data
Areas: Knowledge
Mining, Social Networking and Online
Engineering, Organizational
Advertising, Digital Consumer
Decision Support, Natural
Behaviors, Economics of Information Systems
Language Processing

Part of our Network of KM luminaries

Nancy Patrick
Dixon Karl Wiig Lambe
USA USA Singapore

Leif Bonnie
Edvinsson Cheuk
Sweden UK

Karl-Erik Hamid Kim Usama
Sveiby Noori Sbarcea Fayyad
Finland Canada New Zealand USA


KMIRC International Students
(from
Russia, Australia, Eygpt, UK, USA, Ecuador, Iran, Pakistan, G
reece, Philippines, mainland, Taiwan, & HK)


Extra-curriculum activities


“UNLECTURES”


Valedictory Speech at the 2012 Congregation Ceremony
(Replay at http://www.slideshare.net/eric_yh_tsui/vs-17962150)


Happy Graduation & Happy Graduates


Booklet compiled by graduates ’12
Available at http://www.slideshare.net/eric_yh_tsui/graduation-handbook-2012


Contact Details
Professor Eric Tsui (Program Leader)
Department of Industrial and Systems Engineering
The Hong Kong Polytechnic University
E-mail: Eric.Tsui@polyu.edu.hk
Tel: (852) 2766 6609 (GMT +8 hours)

Miss Vivien Shek (Program Officer)
Department of Industrial and Systems Engineering
The Hong Kong Polytechnic University
E-mail: Vivien.Shek@polyu.edu.hk
Tel: (852) 3400 3156 (GMT +8 hours)

Program Web site: www.ise.polyu.edu.hk/km
Online application: http://www.polyu.edu.hk/admission/


Information Session on the M.Sc. in KM program at HKPolyU

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