Information Session for the Master of Science in Knowledge Management

Information Session for the
Master of Science in
Knowledge Management
Professor Eric Tsui
Program Leader

HK’s transformation into a KBE
Hong Kong’s competitiveness

Department of Industrial & Systems Engineering


What’s it like working in the Knowledge Economy?


Nature of Knowledge Work
• Increasingly less routine, more analytical and need to be
more collaborative
• Highly unstructured, unpredictable, disruptive yet often come
with a sense of urgency
• Requires a different set of metrics for performance
measurement
• Not only requires data and information but also knowledge
and experience of the individual
• Group/Collaborative task execution, decision making and
problem solving
• A huge amount of data and information to deal with
• Often more than one way to solve a problem, reflection and a
learning environment are crucial

One definition of KM
Knowledge Management (KM)
is a cross disciplinary practice
that enables organizations to
improve ways to create, adopt,
validate, diffuse, store and use
knowledge in order to attain goals
faster and more effectively.

Sample Knowledge Management projects
1. To assess the knowledge sharing and collaboration culture
of an organisation
2. Identify critical knowledge assets and knowledge flow in
core business processes
3. Creation of a Knowledge Management Strategy
4. Enhance the sharing of tacit knowledge across project
teams and business units
5. Creation of knowledge repository with a proper
classification framework
6. Enterprise Portal, taxonomy and advanced search for
departmental-wide collaborations
7. Use of Web 2.0 tools to combat information overload and
enhance collaborations
8. Document Management strategy and system for intensive
collaborations in information-centric organisations
9. …

KM is appealing to organizations that
• engage in knowledge-intensive tasks (all industries)
• have a geographically dispersed or mobile workforce that
needs to engage in collaborative work
• require collaborations across organizational boundaries
• require a high concentration of customer knowledge
• have grown or contracted significantly in a short period
• derive a lot of core knowledge from project-based work
• learning is a key business driver for maintaining
competitiveness
• are about to conduct, conducting or recently completed a BPR
• that are involved in a Merger, Acquisition or Divestment
• are public-listed companies with an emphasis on shareholder
value

Examples of Knowledge-based Industries
•
•
•
•
•
•
•
•

Engineering
Research & Development
Financial Services
Marketing
Public Relations, Media
Education
Healthcare
Recruiters (Personnel
agencies)

Knowledge Management & Innovation
Research Centre (KMIRC)


Core activities of the KMIRC
• Teaching
– Certified Knowledge Professional (CKP), Custom
design in-house training
– Undergraduate Final Year Projects
– M.Sc. in KM

• Research
– MPhil
– PhD
– Doctor of Engineering

• Consultancy
– Project-based, Strategic Planning, Assessments,
Advisory, Contract Research

• Events
– Seminars, Workshops, Conferences, HK MAKE etc.

Most Admired Knowledge Enterprise (MAKE) Award


Career Opportunities

KM job titles include Chief Knowledge Officers, Chief
Learning Officers, Innovation Managers, Knowledge
Managers, KM consultants, KM Specialists, KM
Officers, Organizational Change Consultants etc.
“The MSc KM program has helped me a lot in finding a better job. Thank you very much
for your teaching and mentoring.” – Honcord Lau (Class of 2008)

Chief Knowledge Officers in Hong Kong
(Source: www.linkedIn.com, Nov, 2012)


Chief Knowledge Officers in Hong Kong (cont.)
(Source: www.linkedIn.com, Nov, 2012)


Our Graduates / Students


Sample KM job titles in HK


KM Job Index (Source: Recruit.net)


Salaries for KM professionals in HK
(Source: Robert Waters Salary Survey, 2011)


Manager (Knowledge Services) at Hospital Authority


KM Job Feeds operated by Eric Tsui

Send email to Eric.Tsui@polyu.edu.hk if you wish to
be on the distribution list

Available for download at
http://www.slideshare.net/eric_yh_tsui/msckm-leaflet


Who should apply?
This programme is suitable for
graduates from various
disciplines (management,
financial services, IT,
engineering, public service,
education, fine arts, social work,
healthcare, etc).

Course application & duration
• Duration: 1 - 2 years (30 Credits); max 4 years
• Application: apply anytime online at the PolyU
website, intake in September and January
(occasionally)
• Requirement: a bachelor degree or a professional
qualification, or equivalent & working experience
• Interview
• English test (if needed): TOEFL 550 or above, or
IELTS 6 marks or above or CET grade 6 or above


Our participants came from many industries
Job Nature
Accounting / Auditing
Administration / Management
Banking/Finance
Building / Construction
Civil and Social Services
Clothing and Textile
Computing / I.T.
Design
Education
11/12
12/13

Engineering
Health Care
Insurance

Legal
Logistics / Transport
Marketing

Media
Merchandising/Trading
Others
0

5

10

15

20

Others: Hotel, Tourism, Manufacturing, Telecommunications, etc.


25

Programme Structure
MSc Award

Mode 1

Mode 2

7 subjects + Dissertation

10 subjects

(5 compulsory + at least 1 core
+ at least 1 elective + Dissertation)

(5 compulsory + at least 3 core
+ at most 2 electives)


Completed M.Sc. in KM theses


List of compulsory & core subjects
Compulsory Subjects
Managing Knowledge
Methods and Tools for Knowledge
Management Systems
Organisational Learning: Methods
and Practices
Managing and Measuring
Intellectual Capital
Strategic Issues and Cases
Studies in Knowledge
Management

Core Subjects
Management of Innovation and
Technology
Business Intelligence and Data
Mining
Enterprise Knowledge Portals
Knowledge Communities
E-Learning Technologies and
Practices

These subjects are specifically designed for this
programme

List of elective subjects
Elective Subjects
Knowledge Based Service Innovation
Technology Transfer and Commercialisation
Intellectual Property Management & Strategy
Workflow Design and Management
Manufacturing Strategy
Enterprise Resources Planning
Managing Six Sigma
Supply Chain Management Enabling Technologies
Technology Audit and Assessment
(Note: The subject pool is progressively expanded with new subjects for participants.)


Future Work Skills 2020
(Source: Apollo Research Institute, 2012)


Guided-project – “Simulated KM Consultancy”


Mini-project – “Simulated KM Consultancy”


Delivery of the Programme


What is a blended learning environment?

"The U.S. Department of Education conducted a meta-analysis of more than 1,000
studies of online learning between 1996 and 2008 and found that overall, blended
learning programs produce better learning outcomes than courses taught either
face-to-face or fully online."

My Learning
Environment

Online classes

Online learning
content
In-person activities

Blackboard/WebCT/
PLE&N

Text book(s)
Books from library

Papers & Notes

Course Delivery
Blended modes of on-line
learning, face-to-face
workshops and lectures

Face-to face lectures and workshops

On-line Tutorial System
On-line Learning platform

Lectures, Seminars & Workshops
Social Networking Event
for experience sharing

Prof. Dave Snowden
delivers a seminar to
the participants

Prof. Karl Wiig
delivers a lecture to the
participants

Dr. Robert Buckman
a World class KM expert delivers
a seminar to the participants


Group Discussions & In-class exercises


Collaborative Learning via an online tutorial


Replay of recorded material


Course Delivery
Blended modes of on-line
learning, face-to-face
workshops and lectures

Face-to face seminar and workshops

On-line Tutorial System

On-line Learning platform

Scenario-Based Learning with animated and
talking characters


Interactive Exercise – Cause & Effect


Interactive Exercise - Mental Model


Interactive Exercise – Building Portal Pages


The World of Social Media


Personal Learning Environment & Network

Additional RSS feeds for subjects (on trial)


Teaching & learning innovations awards


Assessment Methods
Presentations
Assignments

Case Studies

Mini-project

Workshops

Self-assessment Questions
Bulletin Board Discussions

Written Examination

Minor Reports


PolyU has the most extensive KM resources
among universities in HK


Leveraging Library Resources to perform KM Research


Key strengths of our programme
First
blended
learning KM
in Asia
Social &
Lifelong
Learning

Balance
theory &
practice
PolyU’s
M.Sc.
In KM
Guided
projects
with RW
constraints

Leverage on
Networks

A
multicultural
community


Balancing theory and practice
International panel of experts (academics & practitioners)
–

Program Advisory

–

Course Development

–

Online facilitation

Local & International Case Studies

Mainstream commercial software
–

Demonstrations

–

Training sessions


Staff Expertise in KM
Prof. Eric Tsui,
First Professor of Knowledge Management
in the Asia Pacific
Areas: Technologies for KM, Personal KM,
Peer-to-peer KM, E-Learning, Collaborative
Technologies Enterprise Portals &
Commercialisation of intelligent systems
Prof. Benny Cheung
BEng, MPhil, PhD, MIEE,
MIEEE, MASME,CKM
Areas: KM Strategy, Taxonomy,
Knowledge Audit, Knowledge,
Portal & Collaborative Technologies,
Artificial Intelligence in KM
Dr. Vincent Yeung
BSc, MBA, DBA, MASQC,
MHKIE, MCMES, CKM
Areas: KM Application in
quality control, E-learning &
Management issues in KM

Ms Nicole Sy
MSc, B.Comm
Areas: KM
Strategy, KM
Audit, Cultural
Aspects in KM

Dr. Eric W. K. See-to
PhD, MBA, BEng
Areas: E-Business Strategy and
Management, Business Intelligence and Data
Mining, Social Networking and Online
Advertising, Digital Consumer
Behaviors, Economics of Information Systems

Prof. WB Lee,
Chair Professor of Industrial &
Systems Engineering Department
Areas: Knowledge Management
Strategy, Knowledge
Audit, Organisational Learning
Dr. Stephen Chu
MSc, MBA, PhD, CEng, MH
KIE, MIM, CPEng, MIEAust,
AdvDipEdn, CKM
Areas: KM
Strategy, Learning
Organisation, Cultural
Aspects in KM
Dr. Kris Law
PhD, MPhil, BEng
Areas: technology
management, organizational
learning and
development , sustainability
development. technology
entrepreneurship.
Dr. Wai Ming Wang
PhD, BEng
Areas: Knowledge
Engineering, Organizational
Decision Support, Natural
Language Processing


Part of our Network of KM luminaries
Nancy
Dixon

Karl Wiig

Patrick
Lambe

USA

USA

Singapore

Leif
Edvinsson

Bonnie
Cheuk

Sweden

UK

Karl-Erik
Sveiby

Hamid
Noori

Kim
Sbarcea

Finland

Canada

New Zealand


Usama
Fayyad
USA

KMIRC International Students
(from
Russia, Australia, Eygpt, UK, USA, Ecuador, Iran, Pakistan, G
reece, Philippines, mainland, Taiwan, & HK)


Extra-curriculum activities


“UNLECTURES”


Valedictory Speech at the 2012 Congregation Ceremony
(Replay at http://www.slideshare.net/eric_yh_tsui/vs-17962150)


Happy Graduation & Happy Graduates


Booklet compiled by graduates ’12
Available at http://www.slideshare.net/eric_yh_tsui/graduation-handbook-2012


Contact Details
Professor Eric Tsui (Program Leader)
Department of Industrial and Systems Engineering
The Hong Kong Polytechnic University
E-mail: Eric.Tsui@polyu.edu.hk
Tel: (852) 2766 6609 (GMT +8 hours)
Miss Vivien Shek (Program Officer)
Department of Industrial and Systems Engineering
The Hong Kong Polytechnic University
E-mail: Vivien.Shek@polyu.edu.hk
Tel: (852) 3400 3156 (GMT +8 hours)
Program Web site: www.ise.polyu.edu.hk/km
Online application: http://www.polyu.edu.hk/admission/


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