This presentation was given by Erica Campbell, Director of Social Media for Dominion Homes.
Your residents, and the prospects you are targeting, are a lot different than they were in the past. Online social networking sites have revolutionized the way people interact with each other and gather information. Renters are talking about your communities, sharing opinions, and making referrals via social media platforms like Facebook, Pinterest, Instagram and Twitter.
Building and maintaining an on-going positive relationship with consumers through these marketing channels is critical to your company’s success! Social media holds tremendous opportunities for companies looking to drive new business, retain customers and increase revenue, but only if you first develop a solid foundation and an understanding of what makes the world of social media tick. Whether you are completely clueless, somewhat familiar, or advanced, we invite you to come listen as Erica Campbell, Director of Social Media for Dominion Homes Media, the umbrella division for Homes Media Solutions and For Rent Media Solutions discusses how to leverage social media and become part of the consumer dialogue. This session will address the latest strategic insights in creating a center of excellence, social media best practices, improving consumer engagement, reputation management and other emerging opportunities.
4. 52 percent of a brand’s reputation can be
attributed to how social it is online, according
to global executives in a recent study.
Source: Weber Shandwick &
Forbes Insights 2011 Flickr: Creative Commons Mavis
5. On Average, Facebook
fans spend an extra
$72 on products & are
41% more likely to
recommend products
vs. non-fans.
Source: Knowledge Networks Flickr: Creative Commons Owenbrown
6. More than 955
million monthly
active users &
more than 543
million mobile
monthly active
users as of June
20, 2012.
Source: Facebook, Photo: http://articles.timesofindia.indiatimes.com
7. The mobile PC category is
poised to soar from 347 million
units in 2012 to more than 809
million by 2017 Photo: agbeat.com, Source: NPD DisplaySearch
8. Social Media Is Becoming More Influential At Each
Phase Of The Connected World
10. Consumers are Engaged in
Social Commerce on Facebook
Facebook Users in US
138 Million
Shared Product
35 Million (1 out of 4)
25%
Asked for Recommendation
19% 26 Million (1 out of 5)
16%
Driven to Purchase
22 Million (1 out of 6)
Source: Social Commerce IQ
15. Search Marketing Social Marketing
Find New Customers Market Through Your
(Active Seekers) Existing Customers
Drive Clicks & Leads Drive Retention & Referrals
Google DNA: Algorithmic Facebook DNA: Human
Time to Learn a New Game
16. Product Development Marketing Online Presence
• Lead Generation
• Feedback • Message Reach • Ratings & Reviews
• Early Warning • Brand Reputation • Communities
• New Product Ideation • Rich Media • Customer Stories
• Influence
Sales Customer Service HR/Legal
• Leads & Referrals • Listening • Recruitment
• Collaboration • Retention • Overall Counsel
• Thought Leadership • Outreach
A tool to be leveraged
across the fabric of the
company: different
functions, uses and values Get Organized
19. • Passion
• Social media savvy
• Enthusiasm
• Good communicator &
writer
• Knowledge of brand touch
points
• Good technical skills with
computers and online
applications
• Willingness to take on the
time commitment required
Recruit Superfans
20. • What is your mission statement,
brand position or brand promise?
• What is your brand personality?
• What is your brand identity?
• What differentiates your brand?
• What is your company story?
• What do want your customer
experience to feel like?
• Identify types of content
Develop a Content Strategy &
Choose Your Social Identity
23. “A social media policy should
not only protect the company,
but should also encourage
employee ownership.”
~Jeremiah Owyang
Establish Governance
24. Provide Great
Service
Learn from Proactively
Reviews & Seek Out
Comments Issues
Respond to
Find Negative
Negative
Reviews &
Reviews &
Comments
Comments
Reputation Management Cycle:
Have a Plan
25. • Create a SWOT analysis
• Monitor online feedback and
conversations via tools like
Google Alerts & For Rent’s
Reputation Management
Platform
• Respond to customer feedback
• Distribute customer feedback
internally
• Incorporate customer ideas into
process or product
improvements
• Reward customers whose ideas
you use Listen
32. •Not the Same as a Website
• Be Human & Authentic
• For Your Residents
• For Prospects
• Get a Vanity URL
www.facebook.com/username
Polish Your Page
42. • Recruit Residents
• On Your Website
• In Your Emails
•In Your Office
• Email Signatures
• Brochures/Print
• Door Hangers
Promote Your Page
http://developers.facebook.com/docs/plugins/
46. Research suggests posting at 7am,
11am, 3pm, 5pm, and 11pm but
continue to test. Frequency is king but
don’t overwhelm your fans.
Timing of Posts
Timing of Posts
Source: Buddy Media 2011
51. Posts that end with
a question have a
15% higher
engagement rate.
Questions
Source: Facebook
52. Posts including a photo
album, a picture or a video
generate about 180%,
120%, and 100% more
engagement than the
average post, respectively.
Emphasize on Visualization
53. “Pin” a post to the
top of the Page, so
that it is the first thing
users see upon arrival
for a 7-day period.
„Pin‟ a Post
56. Brands can feature a
promotion on their page,
allow users to claim it and
have the coupon sent
directly to the user’s email
or mobile device.
Share registration offers.
Offer Post
61. More than 10 million
monthly unique
visitors with more
than 20 million
users
68% of Pinterest
users are women, and
28.1% of users have
an average household
income of over
$100,000.
Pinterest Account
Source: Modea
92. Ignition Points
1. Start your search for your social media ambassador.
2. Decide on the themes for your content, create a content
calendar & make the promise to post.
3. Combine social media with traditional marketing &
promotions.
4. Create a cohesive branded look for all social profile skins.
5. Create some videos & upload photos.
6. Promote events, specials & promotions on social media
networks.
7. Select a unique hashtag.
8. Launch a contest.
Before you engage in social media, it’s important to decide what your social media identity will be and how you want to represent your brand.
Craig
Create a pinboard that features the bestphotos and video footage of the annualevent you host to help you generate buzzand promote the next one. You can create a “Behind TheScenes” board that features a lot of picturesfrom events that we have hosted.
Foursquare is a location-based social networking website for mobile devices, such as smartphones. Users "check in" at venues, keep up with friends, discover what's nearby, save money and unlock rewards.