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1. Architecting Enterprise Content
Management in Microsoft SharePoint
By: Denise Wilson
Senior Manager, Technology
Continental Airlines

2. About EPC Group

3. Internal Content Management
Design Process and Implementation

4. Internal Content Management
The Problem Set

5. Internal Content Management
The Evolution of the Solution

6. Internal Content Management
The Tools

7. Automated Review Process
SharePoint Designer Workflows

8. Standardize Content Types
Groups of metadata (site columns)

9. Document Information Panel
Dropdowns promote standardization

10. Naming Standards
Result in Normalized Docs and Devices

11. Display Data By Location (Filter)
Before data view, had to fly engineer to the site

12. Slice and Dice Normalized Data
Virtual Earth
Ref: Blogs by Jon Campbell and Greg Chan of SharePoint Designer Team

13. Slice and Dice Normalized Data
Drill Down

14. Understanding Collective Needs
What We Learned From Each Group

15. Evolution of the Process
System Operations Coordination

16. System Operations Coordination
Phase I: E-mail enabled document libraries
Phase II: Push alerts from SharePoint Lists

17. Evolution of the Process
Engineering is two of six project phases
Technology
Work Request
Design Proposal Technology Cost
Summary Estimate Support Plan
Engineering
Work Order
Knowledge
Base

18. Integration of the Enterprise
Building Content Management Structure

19. Integration of the Enterprise
Structured Sites, Content Types and Metadata

20. Integration of the Enterprise
Structured Sites, Content Types and Metadata

21. Integration of the Enterprise
Refined Search Scopes

22. Integration of the Enterprise
Refined Search Scopes

23. Structured ECM Portal
Three web apps

24. Three web apps:
Portal
Team
MySite

25. Site Collection Definition

26. Portal.coair.com

27. System Operations Portal

28. Team.coair.com
Project and Collaboration Sites

29. Team.coair.com
Security Model

30. Team.coair.com
Content Management

31. New Team Site from Definition

32. MySite.coair.com

33. Master Page

34. Master Page
Consistent Look and Feel

35. TopNav

36. TopNav
Division Dropdown Pushed Centrally
Department Dropdown per Site Collection

37. Content Type Structure

38. Site Columns

39. Content Types

40. Document Libraries

41. Filter Items Available for Creation

42. Sub-Site Definitions

43. Sub-Site Definitions

44. Site Directory

45. Upload Content From File Shares

46. Backup

47. Training

48. Governance
Key to Success