3. SharePoint 2013: From the Trenches Microsoft SharePoint Foundation 2010 Inside Out Windows® SharePoint® Services 3.0 Inside Out
By SAMS Publishing by Microsoft Press By Microsoft Press
11. WAN Performance
Farm Administration
Help Desk and Support
Cross Farm Services
User Profiles/My Sites
Managed Metadata
Search
Availability and Replication
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12. Level Definition SharePoint Meaning (Potential)
Isolation Tier 1 (I1) Out of the box SharePoint Same SharePoint Farm
Out of the box Security Same IIS Application Pool
(Global)
Uptime During Business Operating Hours Same Web Application
(7am-5pm EST M-F) Same Site Collection
Same Content Database
Isolation Tier 2 (I2) Custom SharePoint Features Same SharePoint Farm
Unique SharePoint Permission Separate IIS Application Pool
(Global)
Uptime During Business Operating Hours Same Web Application
(7am-5pm EST M-F) Separate Site Collection
Separate Content Database
Isolation Tier 3 (I3) Third Party Application Separate SharePoint Farm
Custom Functionality Separate IIS Application Pool
(Local)
24 x 7 Uptime requirements. Separate Web Application
Unique SharePoint Permission Separate Site Collection
Separate Content Database
13. Level Definition SharePoint & SQL Server Meaning(Potentially)
Service Level Agreement 1 (SLA 1) Recycle Bin Policy set to 30 Same SharePoint Farm
Weekly Full Backups and Daily Incremental Same IIS Application Pool
Uptime During Business Hours Backup Same Web Application
Retention for 6 months Same Site Collection
Same Content Database
Service Level Agreement 2 (SLA 2) Recycle Bin Policy set to 120 Separate Farm
Weekly Full Backups and Daily Incremental Separate Database Server
Backup Retention 6 months
Backup Retention for Incremental Backup for 4
Weeks
Uptime During Business Hours
After Hours Technical Support
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