2. Lean practices
• What is Lean ? • How Lean ?
• Tweaking performance to • Drive out Fear instead build
achieve high quality standards trust
• Lean leadership is aimed at • Encourage collaboration and
helping people to do a better not competition within team.
job • Teams need focus on
• Managers need to look after improving every process
teams to ensure that they are • Everybody wins if the systems
resourceful to serve customers wins !
• Part of Six Sigma Methodology • Remove barriers and info silos
across depts.