How to provide customer support information for your eshopbox site

How to provide customer support
information for your Eshopbox site
Category: Store Settings

Eshopbox Wiki for Store Owners

Welcome to Eshopbox Wiki

What you will learn here

▪ What is customer support information

▪ Why to provide customer support information

▪ How to provide customer support information

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1
What is customer support
information


What is customer support information

▪ Customer support information is your site’s contact information
mentioned on your site for your customers’ convenience

▪ Customer support information includes ‘Support contact number’,
‘Support email address’ and ‘Contact address’


2
Why to provide customer
support information


Why to provide customer support information

▪ Providing customer support information ensures better customer
satisfaction as it helps your customers reach you in an easier way

▪ E.g. If your customer has some query and he wants to contact your site,
he can do so by looking into the customer support information provided
by you. This is a convenient way to get support


3
How to provide customer
support information


How to provide customer support information
Step 2:
▪ Log into your Eshopbox using your Eshopbox ID/Email address and
password

▪ Now you are on the My account page

My account page


Step 3:
▪ You can now view the getting started page

▪ On this page, click on the ‘Provide your customer support information’
link. You will now be directed to the Store settings page
Getting
started page

Click this
link


Step 4:
▪ On the store settings page, you can add your customer support number
by clicking on the ‘Add your support number link

▪ You will now be directed to the ‘Edit contact number’ page
Store settings page

Add your support
number link


Step 5:
▪ On the ‘Edit contact number 'page, you can enter the contact number in
the blank field provided

Edit contact number page

Enter contact number


Step 6:
▪ On the ‘Edit contact number’ page, you have to mention the number of
days when your customers can get in touch with you

▪ This can be done by selecting any one among the 3 available options. i.e.
either ‘All days’ or ‘Week days’ or ‘one or more days in a week’

Select any
one option


Step 7:
▪ On the ‘Edit contact number’ page, you also have to mention the time for
which you will be available to your customers. It can either be selected as
‘24 hours’ or ‘Business Hours’

▪ Click on the ‘Save changes’ button after entering the information

Edit contact
number page

Select any
one option

Select this
button


Step 8:
▪ You will now be redirected to the ‘Store settings’ page. On this page, you
can add your support email information

▪ This can be done by clicking on ‘Add your support email’ link

Click on this
link


Step 9:
▪ You will now see the list of verified email addresses added by you

▪ To select the displayed address as your default email address, select the
checkbox provided. After doing this click on the ‘Save changes’ button

ankushgg@hotmail.com

Select this
checkbox

Save
changes


Step 10:
▪ You will now be redirected to the ‘Store settings’ page

▪ On this page, you can add your store’s contact address by clicking on
‘Store location’ link
Store settings page

Click on
this link


Step 11:
▪ You will now be directed to the ‘Store location’ page

▪ On this page, you can add your store’s contact address by clicking on ‘Add
your location’ link

Click on this link


Step 12:
▪ Enter your site location address and Pincode in the blank field provided

▪ Also, select your ‘State’ and ‘City’ from the drop down menu. To select
the displayed address as your default email address, select the checkbox
provided

▪ Click on the save changes button to save the entered info

Your address

Checkbox
Save
changes

For More Support

Wiki : A collection of illustrative presentations which will guide you in a
step by step manner to answer your store related queries.

Knowledgebase : A repository of detailed articles that provide you with in
depth information about running your store and understanding the process
involved.

Forum : An open community for Store owners to share and discuss
everything about Eshopbox. Get real and practical solutions to most of
your problems.

Blog : A rich source of Tips, Articles and Announcements that keep you
updated about the latest happening and techniques to enhance your art of
selling online.

Ask a question : Find simple answers to complex questions through our
experts. For any further assistance, mail us at support@eshopbox.com


How to provide customer support information for your eshopbox site

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How to provide customer support information for your eshopbox site