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Taking Transactions Mobile R. David Whitaker Senior Company Counsel Strategy and Operational Risk Group Wells Fargo Bank, N.A. November 9, 2011
Mobile Website (wf.com) (Launched July 2007) Account Balances Transaction History Me2Me Transfers Bill Pay Mobile P2P (Intra-bank) Inter-FI Transfers Store Locator OLB is required Go to wf.com on mobile browser Login using online credentials Classic vs. Enhanced depends on device & browser HOW TO USE Classic (non-webkit) Enhanced (webkit) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Baseline – Mobile Banking Overview  Text Banking (Launched October 2007) Account Balances Transaction History Detailed Trans. History  Credit Card Due Date  Store Locator  One-Time pass-code OLB is not required Activate online (PC) or via wf.com  Send text to 93557 (WELLS) Receive response within 10 sec CURRENT FUNCTIONALITY Mobile Application (Launched May 2009) OLB is required Download via App Store Login using online credentials GPS based Store Locator Same features as wf.com iPhone, Palm, iTouch,, (Android, Blackberry)
Baseline -- Legal and Compliance Goals for  Mobile Doc Delivery and Signature Meet the legal requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Create an opportunity for a  fully informed decision ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Baseline – Delivering Disclosures and  Signing Agreements – The Record Management Cycle Secure Communication Record Management Responsibility Generate Deliver Store Manage Destroy Record Life  Cycle Propagate  Data Track Record Versions Extract &  Index Data Create  Audit Trails  & Reports Secure and Consistent Record Management Active Data Processes Access  Controls Quality &  Integrity Controls Record  Destruction Business  Continuity  Key  Systems  Issues Boilerplate Docs Transaction-specific  Docs Audit Trails  for Enrollment,  Delivery/Signing Screen Shots  & Process Flows Primary  Record Categories Search and  Report  Capabilities Company Policies and Guidelines Record Management Audit Trails & Reports
Delivering Records and Obtaining Signatures –   Key Requirements to ponder in a Mobile Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Delivering Records and Obtaining Signatures – General Signature Strategy on a Mobile Device Offline Or Online? Assure all signature elements addressed – Intent, Attribution, Authority Present record in full-screen display,  Using a series of screens, if necessary Email for retention or  obtain agreement and  provide online retention copy Get Consent Present  Document Obtain  Signature Deliver Retention  Copy
Delivering Records and Obtaining Signatures –  The Design Process for Mobile Apps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Special Deployment Considerations Special Design Considerations Special Management Considerations

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Taking Transactions Mobile

  • 1. Taking Transactions Mobile R. David Whitaker Senior Company Counsel Strategy and Operational Risk Group Wells Fargo Bank, N.A. November 9, 2011
  • 2.
  • 3.
  • 4. Baseline – Delivering Disclosures and Signing Agreements – The Record Management Cycle Secure Communication Record Management Responsibility Generate Deliver Store Manage Destroy Record Life Cycle Propagate Data Track Record Versions Extract & Index Data Create Audit Trails & Reports Secure and Consistent Record Management Active Data Processes Access Controls Quality & Integrity Controls Record Destruction Business Continuity Key Systems Issues Boilerplate Docs Transaction-specific Docs Audit Trails for Enrollment, Delivery/Signing Screen Shots & Process Flows Primary Record Categories Search and Report Capabilities Company Policies and Guidelines Record Management Audit Trails & Reports
  • 5.
  • 6. Delivering Records and Obtaining Signatures – General Signature Strategy on a Mobile Device Offline Or Online? Assure all signature elements addressed – Intent, Attribution, Authority Present record in full-screen display, Using a series of screens, if necessary Email for retention or obtain agreement and provide online retention copy Get Consent Present Document Obtain Signature Deliver Retention Copy
  • 7.