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More	
   Longer	
   Be*er	
  
More	
  
•  We	
  released	
  5	
  apps	
  in	
  our	
  first	
  18	
  months	
  
(110	
  days	
  per	
  app)	
  
•  We	
  hosted	
  about	
  70	
  meetups,	
  two	
  CityCamps,	
  
and	
  a	
  handful	
  of	
  other	
  mee@ngs	
  
•  We	
  can	
  get	
  more	
  done	
  
More	
  
•  In	
  2014:	
  
–  Faster	
  cycle	
  @mes	
  	
  
•  From	
  110	
  days	
  to	
  30	
  for	
  easy	
  apps,	
  for	
  example	
  

–  More	
  product	
  aJempts	
  
•  Try	
  more	
  

–  More	
  product	
  failure	
  	
  
•  Accept	
  more	
  risk,	
  more	
  difficulty	
  

–  More	
  product	
  launches	
  
•  Finish	
  more	
  
Longer	
  
•  We’ve	
  been	
  love-­‐’em-­‐and-­‐leave-­‐em	
  with	
  most	
  
of	
  our	
  projects,	
  abandoned	
  on	
  launch	
  
•  So	
  we	
  don’t	
  iterate,	
  learning	
  from	
  users	
  
•  So	
  we	
  don’t	
  build	
  social	
  and	
  community	
  
elements	
  into	
  our	
  products	
  
•  So	
  we	
  miss	
  on	
  building	
  user	
  adop@on,	
  usage	
  
per	
  user,	
  and	
  the	
  benefits	
  our	
  apps	
  might	
  
deliver	
  
Longer	
  
In	
  2104:	
  
•  Take	
  responsibility	
  for	
  products	
  	
  
past	
  first	
  launch	
  
Growth	
  hacking	
  
Community	
  
development	
  
Up@me	
  &	
  
Recovery	
  
Hos@ng	
  
User	
  experience	
  
Tech	
  support	
  

Customer	
  service	
  
systems	
  
Analy@cs	
  
CI	
  	
  
User	
  feedback	
  
and	
  bug	
  
repor@ng	
  
Privacy	
  

Revving	
  and	
  
Release	
  Cycles	
  
End	
  of	
  Life	
  
Planning	
  
	
  
BeJer	
  
•  Our	
  Brigade	
  can	
  serve	
  our	
  volunteers	
  be*er	
  
•  Too	
  many	
  people	
  never	
  show	
  up,	
  	
  
show	
  up	
  only	
  once,	
  	
  
drop	
  out	
  part	
  way	
  through	
  a	
  project,	
  	
  
or	
  never	
  come	
  back	
  for	
  a	
  second	
  project	
  
•  Not	
  enough	
  people	
  refer	
  their	
  colleagues	
  and	
  
bring	
  them	
  to	
  hack	
  nights	
  
BeJer	
  
•  Conversion	
  Rates	
  through	
  the	
  Brigade	
  
Member’s	
  Journey	
  
–  Turn	
  more	
  prospec@ve	
  volunteers	
  into	
  brigade	
  
members	
  
–  Deeper	
  engagement	
  

Prospect	
  

First	
  
Mee@ng	
  

First	
  
Project	
  

First	
  Code	
  
Check-­‐In	
  

First	
  
Friend	
  
Recruited	
  

First	
  
Leadership	
  
Role	
  
BeJer	
  
•  We	
  can	
  help	
  brigade	
  members	
  extract	
  more	
  
value	
  from	
  their	
  OO	
  experience	
  
–  Personal	
  goals:	
  	
  
•  Accomplish	
  tangible	
  results	
  for	
  the	
  community	
  
•  Affiliate	
  with	
  professionals	
  
•  Acknowledged	
  for	
  contribu@ons	
  
•  Learn	
  new	
  skills	
  
•  Feel	
  like	
  an	
  Oaklander	
  
BeJer	
  
In	
  2014:	
  	
  
•  Cadres:	
  	
  
–  Organize	
  around	
  professional	
  disciplines	
  	
  
•  User	
  experience,	
  research,	
  design	
  
•  Data	
  visualiza@on,	
  data	
  analysis,	
  data	
  science	
  
•  DevOps,	
  produc@on	
  management	
  
•  Partner	
  rela@onships,	
  business	
  analysis,	
  product	
  
management	
  
•  Growth	
  hacking,	
  community	
  management	
  
BeJer	
  
In	
  2014:	
  	
  
•  Establish	
  and	
  iterate	
  our	
  People	
  func@ons	
  
–  Recrui@ng	
  
–  Onboarding	
  
•  Every	
  newbie	
  Orientated	
  and	
  Connected	
  to	
  Cadre	
  &	
  
Project	
  Teams	
  within	
  first	
  hour	
  of	
  first	
  visit	
  

–  Reten@on	
  
–  Professional	
  Development	
  
–  Recogni@on	
  
BeJer	
  
In	
  2014:	
  	
  
•  Cadres:	
  	
  
–  Deliver	
  value:	
  	
  
•  Recrui@ng	
  
•  Professional	
  development	
  and	
  educa@on	
  
•  Common	
  standards,	
  tools,	
  prac@ces	
  across	
  projects	
  
•  Member	
  con@nuity	
  between	
  projects	
  

–  Cadres	
  connect	
  across	
  brigades	
  
More	
   Longer	
   Be*er	
  

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OpenOakland: 3 goals for 2014

  • 1.
  • 2. More   Longer   Be*er  
  • 3. More   •  We  released  5  apps  in  our  first  18  months   (110  days  per  app)   •  We  hosted  about  70  meetups,  two  CityCamps,   and  a  handful  of  other  mee@ngs   •  We  can  get  more  done  
  • 4. More   •  In  2014:   –  Faster  cycle  @mes     •  From  110  days  to  30  for  easy  apps,  for  example   –  More  product  aJempts   •  Try  more   –  More  product  failure     •  Accept  more  risk,  more  difficulty   –  More  product  launches   •  Finish  more  
  • 5. Longer   •  We’ve  been  love-­‐’em-­‐and-­‐leave-­‐em  with  most   of  our  projects,  abandoned  on  launch   •  So  we  don’t  iterate,  learning  from  users   •  So  we  don’t  build  social  and  community   elements  into  our  products   •  So  we  miss  on  building  user  adop@on,  usage   per  user,  and  the  benefits  our  apps  might   deliver  
  • 6. Longer   In  2104:   •  Take  responsibility  for  products     past  first  launch   Growth  hacking   Community   development   Up@me  &   Recovery   Hos@ng   User  experience   Tech  support   Customer  service   systems   Analy@cs   CI     User  feedback   and  bug   repor@ng   Privacy   Revving  and   Release  Cycles   End  of  Life   Planning    
  • 7. BeJer   •  Our  Brigade  can  serve  our  volunteers  be*er   •  Too  many  people  never  show  up,     show  up  only  once,     drop  out  part  way  through  a  project,     or  never  come  back  for  a  second  project   •  Not  enough  people  refer  their  colleagues  and   bring  them  to  hack  nights  
  • 8. BeJer   •  Conversion  Rates  through  the  Brigade   Member’s  Journey   –  Turn  more  prospec@ve  volunteers  into  brigade   members   –  Deeper  engagement   Prospect   First   Mee@ng   First   Project   First  Code   Check-­‐In   First   Friend   Recruited   First   Leadership   Role  
  • 9. BeJer   •  We  can  help  brigade  members  extract  more   value  from  their  OO  experience   –  Personal  goals:     •  Accomplish  tangible  results  for  the  community   •  Affiliate  with  professionals   •  Acknowledged  for  contribu@ons   •  Learn  new  skills   •  Feel  like  an  Oaklander  
  • 10. BeJer   In  2014:     •  Cadres:     –  Organize  around  professional  disciplines     •  User  experience,  research,  design   •  Data  visualiza@on,  data  analysis,  data  science   •  DevOps,  produc@on  management   •  Partner  rela@onships,  business  analysis,  product   management   •  Growth  hacking,  community  management  
  • 11. BeJer   In  2014:     •  Establish  and  iterate  our  People  func@ons   –  Recrui@ng   –  Onboarding   •  Every  newbie  Orientated  and  Connected  to  Cadre  &   Project  Teams  within  first  hour  of  first  visit   –  Reten@on   –  Professional  Development   –  Recogni@on  
  • 12. BeJer   In  2014:     •  Cadres:     –  Deliver  value:     •  Recrui@ng   •  Professional  development  and  educa@on   •  Common  standards,  tools,  prac@ces  across  projects   •  Member  con@nuity  between  projects   –  Cadres  connect  across  brigades  
  • 13. More   Longer   Be*er