Suffolk County Council-Sarah Nagra

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Business Sports

Agenda
• About me

• Suffolk Trading Standards

• Why a change was needed

• Impact

• Opportunities

Part of Everyday Life

• Loan Sharks

• Fireworks and Explosive Licences

• Scams

• Underage sales operations

And why we needed a change
• Change in the way people are
communicating

• Need for speed

• More accountability

What we did..............

• Social Media

• Introduction of GovDelivery

• Increasing engagement

Impact

• Money Saving

• Ease of sharing information

• Social media integration

Examples
Twitter Digest- A day in the life of a Trading
Standards Officer

Examples

Consumer Champion Network
• 130 Volunteers across the county

• Innovative scheme as anchored in social
media

Following suit

Suffolk County Council Followed Suit

- Led to our subscriptions increasing to due
more publicity

Hints and Tips

• Whole organisation

• How often

• Be careful

Round-up

• Why a change was needed

• What we did

• What is achieved

• Tips for the future

Thank-you

Any Questions?
Visit:
www.suffolk.gov.uk

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Suffolk County Council-Sarah Nagra

1. Suffolk Trading Standards Case Study

2. Agenda • About me • Suffolk Trading Standards • Why a change was needed • Impact • Opportunities

3. About me

4. Trading Standards…….

5. Part of Everyday Life • Loan Sharks • Fireworks and Explosive Licences • Scams • Underage sales operations

6. And why we needed a change • Change in the way people are communicating • Need for speed • More accountability

7. What we did.............. • Social Media • Introduction of GovDelivery • Increasing engagement

8. Impact • Money Saving • Ease of sharing information • Social media integration

9. Examples Twitter Digest- A day in the life of a Trading Standards Officer

10. Examples Consumer Champion Network • 130 Volunteers across the county • Innovative scheme as anchored in social media

11. Examples Consumer Champion Network

12. Following suit Suffolk County Council Followed Suit - Led to our subscriptions increasing to due more publicity

13. Hints and Tips • Whole organisation • How often • Be careful

14.

15. Round-up • Why a change was needed • What we did • What is achieved • Tips for the future

16. Thank-you Any Questions? Visit: www.suffolk.gov.uk

Suffolk County Council-Sarah Nagra

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