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What Snow White Can Teach Us
                  About Risk




            Finance, HR & Business Operations Conference
                           Washington, DC
                           June 7-8, 2012
Leslie T. White, CPCU, CIC, ARM         Elizabeth Weaver Engel, M.A., CAE
Snow White & the Seven Dwarves

Once Upon a Time…

 In a Far-Away Land…
Meeting the Dwarves




http://www.youtube.com/watch?v=O1SXmigMfnE
Risk
Risk Management

                     A discipline for
                     dealing with the
                     possibility that
                     some future event
                     may cause
                     unexpected results

Dealing with uncertainty . . .
                                 5
Why Risk Management?

        Innovation requires
      risk taking. Taking risks
         requires informed,
         fact-based decision
               making..

                    6
Risk Management Cycle

             Identify risks
  Monitor &
  improve Management             Evaluate &
   Risk the                   Cycle
                                 prioritize risks
  program

                                   Select risk
Implement                          management
techniques                         techniques

                                    7
Your Tasks
• Identify risks facing association
• What are the potential outcomes/impacts of the
  issue
• What are your priorities in addressing this threat?
• Identify your options/alternative responses.
• Select what you’re going to do
• Plan to implement & monitor outcomes/results
The Story So Far…
Snow White, a national professional association
(membership of 50,000), has special interest
groups/professional sections.

The Evil Queen, the leader of one of the
professional sections, is unhappy with the national
organization.

Doc calls a staff meeting and sets up a board call.
Plot Twist 1
Sneezy informs Doc that Dopey gave a copy of
all the membership contact information to the
Evil Queen (who is, after all, a member). It was
unintentional, he was just trying to provide good
customer service, but now the Evil Queen has
full contact information for all 50,000 members.
Plot Twist 2
The Huntsman, who can’t follow directions,
takes action on his own, speaks with the
dissident leadership to try to get them to
“return to the fold.” He told the splinter group
that they had to come back.
Debrief

•   Risks identified
•   Potential impact
•   Alternatives
•   Lessons Learned
Additional Risk Management Info…
The Woodland Creatures (your members) can be of
assistance, offering advice and guidance . . .
Additional Risk Management Info…
 Identify your Mirror – always sees clearly and tells the
 unvarnished truth. . .
And They Lived Happily Ever After…

Leslie T. White, CPCU, CIC, ARM, CRM    Elizabeth Weaver Engel, M.A., CAE
President                               Director, Marketing & Sponsorship
Croydon Consulting, LLC                 Children’s Hospital Association
Phone: 410-544-0913                     Phone: 703-797-6041
Email: Lwhite@croydonconsult.com        Email: Ewengel@nachri.org
Twitter: @Ltwhite                       Twitter: @ewengel
Blog: Risky Chronicles                  Blog: Thanks for Playing
http://riskychronicles.wordpress.com/   http://thx4playing.blogspot.com/

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What Snow White Can Teach Us About Risk Management

  • 1. What Snow White Can Teach Us About Risk Finance, HR & Business Operations Conference Washington, DC June 7-8, 2012 Leslie T. White, CPCU, CIC, ARM Elizabeth Weaver Engel, M.A., CAE
  • 2. Snow White & the Seven Dwarves Once Upon a Time… In a Far-Away Land…
  • 5. Risk Management A discipline for dealing with the possibility that some future event may cause unexpected results Dealing with uncertainty . . . 5
  • 6. Why Risk Management? Innovation requires risk taking. Taking risks requires informed, fact-based decision making.. 6
  • 7. Risk Management Cycle Identify risks Monitor & improve Management Evaluate & Risk the Cycle prioritize risks program Select risk Implement management techniques techniques 7
  • 8. Your Tasks • Identify risks facing association • What are the potential outcomes/impacts of the issue • What are your priorities in addressing this threat? • Identify your options/alternative responses. • Select what you’re going to do • Plan to implement & monitor outcomes/results
  • 9. The Story So Far… Snow White, a national professional association (membership of 50,000), has special interest groups/professional sections. The Evil Queen, the leader of one of the professional sections, is unhappy with the national organization. Doc calls a staff meeting and sets up a board call.
  • 10. Plot Twist 1 Sneezy informs Doc that Dopey gave a copy of all the membership contact information to the Evil Queen (who is, after all, a member). It was unintentional, he was just trying to provide good customer service, but now the Evil Queen has full contact information for all 50,000 members.
  • 11. Plot Twist 2 The Huntsman, who can’t follow directions, takes action on his own, speaks with the dissident leadership to try to get them to “return to the fold.” He told the splinter group that they had to come back.
  • 12. Debrief • Risks identified • Potential impact • Alternatives • Lessons Learned
  • 13. Additional Risk Management Info… The Woodland Creatures (your members) can be of assistance, offering advice and guidance . . .
  • 14. Additional Risk Management Info… Identify your Mirror – always sees clearly and tells the unvarnished truth. . .
  • 15. And They Lived Happily Ever After… Leslie T. White, CPCU, CIC, ARM, CRM Elizabeth Weaver Engel, M.A., CAE President Director, Marketing & Sponsorship Croydon Consulting, LLC Children’s Hospital Association Phone: 410-544-0913 Phone: 703-797-6041 Email: Lwhite@croydonconsult.com Email: Ewengel@nachri.org Twitter: @Ltwhite Twitter: @ewengel Blog: Risky Chronicles Blog: Thanks for Playing http://riskychronicles.wordpress.com/ http://thx4playing.blogspot.com/