eXampleCG's Balanced Scorecard Consulting, Training and Advisory services for companies and professionals. Fore more information, visit www.eXampleCG.com

1. Balanced Scorecard
Strategic Performance
Management
Recognize & Retain
Execute & Evaluate
Consulting & Training Services
Prioritize & Plan
eXample Consulting Group
www.exampleCG.com
http://strategy.groupsite.com
Enabling Excellence!!
A Virtue Corporate Group firm
Discover & Define

2. A few facts……
“Less than 10% of strategies effectively formulated are effectively
executed”
Fortune Magazine
Most are poorly constructed and
poorly implemented
“Over 60% of Fortune 1000 either have, or are experimenting with,
Balanced Scorecards”
Fortune Magazine
There are numerous
misconceptions & misunderstandings
about balanced scorecards
But….estimated that less than 30% of organisations with Balanced
Scorecards are getting any business benefits, due in the main to poor
construction
Balanced Scorecard Collaborative Survey
eXample Consulting Group

3. Barriers to strategy implementation
eXample Consulting Group

4. What is Balanced Scorecard?
Balanced Scorecard is a framework that helps organizations translate
strategy into operational objectives that drive both behaviour and
performance
eXample Consulting Group

5. Strategy Map – Identify Critical Factors via Cause-Effect Linkage
Improve Shareholder Value
Financial
Perspective:
the drivers of
shareholder
value
Productivity Strategy
Improve Cost
Structure
Increase Asset
Utilization
 Cost per Unit
Internal
Perspective:
how value is
created and
sustained
Learning & Growth
Perspective: role for
intangible assets –
people, systems,
climate and culture
Enhance Customer
Value
 Customer
Profitability
 Asset Turnover
•Market and Account Share 
Customer
Perspective:
the
differentiating
value
proposition
Revenue Growth Strategy
Shareholder Value
ROCE

Customer Acquisition
Customer Retention

Create Value from
New Products &
Services
 New Revenue
Sources
Customer Satisfaction
Product Leader
Customer Solutions
Customer Value Proposition
Product/Service Attributes
Price
Quality
Time
Operations Theme
(Processes that
Produce and Deliver
Products & Services)
Low Total Cost
Relationship
Function
Service
Customer
Management
Theme
(Processes that
Enhance Customer
Value)
Image
Relations
Brand
Innovation Theme
(Processes that
Create New
Products and
Services)
Regulatory and
Society Theme
(Processes that
Improve the
Environment
and
Communities)
Human, Information, and Organizational Capital
Strategic
Competencies
Strategic
Technologies
eXample Consulting Group
Climate for
Action

6. Balanced Scorecard - Deployment Roadmap
Implementation Steps
eXample Consulting Group

7. Balanced Scorecard – Deployment Roadmap
BALANCED SCORECARD CONSULTING AND TRAINING SERVICES
A. STRATEGY DEPLOYMENT – STATUS ASSESSMENT (Ph 1) (2-4 Days)
(Conduct Survey, Present Findings and Recommend Roadmap)
B. BALANCED SCORECARD DEPLOYMENT PROGRAM (Ph 2) (15 - 25 Days)
(Training + Implementation Facilitation – Spread over 3-6 months)
C. BALANCED SCORECARD REVIEW SERVICES (Ph 3)
(3 – 6 Days)
(Post implementation review – @1-2 days per month)
Based on understanding of client profile and needs, a customized proposal is
submitted
eXample Consulting Group

8. BSC Projects
Binani Group (Cement Division) (Rs 2,280 Cr.)
BSC Oriented KRA (Objectives) and KPI (Measures) –
Divisional Level
BSC Oriented KRAs and KPIs for Departmental Heads (16
Depts)
Advisory inputs to set up Goal/Activity Weightages
Fully BSC aligned Performance measurement and
management system – this FY
eXample Consulting Group

9. BSC Projects
Micro Therapeutic Research Labs (CRO) (Rs 75 Cr.)
Strategic Performance Management Maturity Survey (Review) and
Strategy Map Creation
BSC Aligned KRA (Objectives) and KPI (Measures) – Division
BSC Aligned KRAs and KPIs for Departmental Heads (7 Depts)
including Program/Initiatives and Accountability
Advisory inputs to set up Goal/Activity Weightages and cascading
BSC to Individual Levels
Automation of BSC performance Management System - Upcoming
eXample Consulting Group

10. BSC Projects
Farida Shoes (Footwear Exports) (Rs. 270 Cr.)
Strategy Deployment Maturity Survey and Strategy Map Creation
BSC Aligned KRA (Objectives) and KPI (Measures) – Divisional Level
BSC Aligned KRAs and KPIs for Departmental Heads (8 Depts)
including Program/Initiatives and Accountability
Advisory inputs to set up Goal/Activity Weightages
Cascading BSC to Individual Levels
Automation of BSC performance Management System – (Overlay to
In-House system)
eXample Consulting Group

11. BSC Projects
Jayem Automotive (Performance Automobiles) (Rs 400 Cr. – FY 14)
Strategic Performance Management Maturity Survey (Review)
Strategy Map Creation and Balanced Scorecard Design (Company)
BSC Aligned KPIs for Two Business Divisions and Departments (13
Depts) including Program/Initiatives and Accountability
Consulting inputs to set up Goal/Activity Weightages and Cascading
BSC to Individual Levels
Automation of BSC performance Management System
eXample Consulting Group

12. BSC Training – Section 1 - Introduction
BSC Introduction
Balanced Scorecard – Concept and Origin
Introduction to Performance Measurement and
Management
Definitions
BSC – Purpose, Drivers and Differentiators
Sample BSC performance measures
eXample Consulting Group

13. BSC Training – Section 2 – BSC Design
Balanced Scorecard Design
Develop Strategic Themes and results
Develop strategic objectives and drivers
Strategy Mapping
Derive Strategic Performance measures, Targets and
thresholds
Develop Strategic initiatives
Define criteria for selecting initiatives
eXample Consulting Group

14. BSC Training – Section 3 – BSC Implementation
BSC Implementation
Aligning strategy and process through the organization
Collect, verify and validate performance data
Software for managing performance data
Developing the communication plan
Cascading the scorecard
Employee motivation
Linking strategy to resource decisions
Implementation challenges and Critical Success factors
eXample Consulting Group

15. BSC Training – Section 4 – EPM Integration
Enterprise Performance Management (EPM) Integration
Integration with EMS
Best Practices
Linking performance to rewards
Scorecard rollout, training and change management
Conclusion
Assessment and Feedback
eXample Consulting Group

16. Program Deliverables – By eXample Consulting Group
Deliverables
- Consulting, Training and Review Services
- Recommendation reports (where applicable)
- Course Materials (Training handouts)
- Feedback Forms (capture participant comments of the program)
- BSC Templates (Soft Copy)
Value Additions
-BSC Information (E-Books, Articles, Websites and associated
information)
- “eXclusive” Membership of Strategy and Analytics forum
eXample Consulting Group

17. Why eXample Consulting Group
Value Proposition
The key differentiators of eXample Consulting Group as an organization are:
• Deep and wide expertise in Strategy and Process Excellence domains with highly
experienced team of consultants
• Very high focus on creating business value for clients through a solid understanding
of their business environment, strategy, challenges, processes, culture and integrated
approach to leveraging people, process and technology for facilitating transformation.
• Well established base of reputed and highly demanding corporate clients and highly
satisfied participants from diverse industry sectors
• Highly responsive to client needs – very agile and rapid turnaround culture and easy
to do business with as a firm
• High quality of consulting and training expertise and flawless delivery, hence
immense business value to the client for the time and money invested.
For Client Testimonials, please see next page and also visit www.examplecg.com
eXample Consulting Group

18. Client Testimonials / Participant Feedback
Client Speak
Very useful and interactive! Tough subject dealt very well. Learned coach, very presentable
and an expert!! Information well shared. Got 100% value, 100% applicable in my work and will
recommend the program to colleagues.
My rating: 10 / 10 – CFO and Controller (Ciber)
The Best Trainer, best course ware and best delivery of training!! You folks are really good!!
My rating: 10 / 10 – Senior Manager (IT) and Head of PMO (ILFS Investsmart)
Training was good!! I was amazed with the trainer’s talent of remembering names at the first
sight!! His presentation skills are really good!! I will definitely recommend this program to
friends and colleagues. It has applicability to a great extent in my work environment!!
My Rating: 10 / 10 – Sr. Software Engineer (Accenture)
Very good program and examples! Got 200% value for the fees paid. It is completely applicable
in my work environment and I will definitely recommend to colleagues.
My rating: 9.7 / 10 – Senior Process Designer (A leading Telecom IT Solutions firm)
The way program was conducted and the case study provided was great!! Very easy to
understand. Will definitely recommend this program!
My rating: 10 / 10 - Manager – Account Payable (RSM McGladrey)
eXample Consulting Group

19. Client Speak
Client Testimonials / Participant Feedback
Excellent!! I would like to attend more such workshops by the trainer. The contents are simple and
explained in an interesting manner. The instructor communicated very well and has a very good
content knowledge. The attention was catering to everybody’s needs. It was a mixed group and
gave many insights / view points. Program met 100% expectations and delivered 100% value. Will
definitely recommend to colleagues.
My rating: 9.2 / 10 - Software Engineer (Motorola)
The program is very informative and useful. The trainer is very knowledgeable and deep. All the
concepts were illustrated with practical life examples. The use of software and the case studies
make the program very practical.
My Rating: 9 / 10 – Project Manager (Financial Business Applications)
Very interactive program which has achieved my objective of getting the training. I liked the
spread of topics, pace of training, especially the (Software) tools supplied. Got 100% value from the
program and it is 100% applicable in my work environment. Will definitely recommend to
colleagues.
My rating: 8 / 10 - Chief Operating Officer (BNP Paribas Offshore Services)
eXample Consulting Group

20. Client Testimonials / Participant Feedback
Client Speak
Very pleased to find a very knowledgeable teacher for a very difficult and challenging exercise
My rating: 10 / 10 - Head of R&D (PhD) (Johnson Matthey, Mumbai)
A very good initiative for success of business. Very structured and focused program. V.Good
understanding of the subject and conveying the same to the participants. V. Good !!
My rating: 10 / 10 - Head - Quality Assurance (Johnson Matthey, Mumbai)
The program has improved the efficiency of my product experimentation and analysis of
results. Will help me to design product robust enough to withstand climatic abuses
My rating: 9.7 / 10 – Senior Food Technologist (Cadbury India – R&D (S&T) Group, Mumbai)
I found the case study very interesting and everything started happening practical
My rating: 9.6 / 10 - Manager – Quality (Johnson Matthey, Mumbai)
I liked the trainer expertise and approach. Will definitely recommend to colleagues.
My rating: 9 / 10 – Senior Analyst – Asset Servicing (JP Morgan Offshore services)
It was an excellent program to understand and excel. Wonderful opportunity to understand
what and where your project is lagging. Trainer with good practice experience. Will definitely
recommend to colleagues and applicability is 100% in my work environment.
My rating: 8 / 10 - Test Analyst (Intel)
eXample Consulting Group

21. Client Testimonials / Participant Feedback
Client Speak
The Certification program was truly an enriching experience. One thing that clearly stood out was
the extremely practical perspective of the workshop, further it also gave us an environment to
interact with folks from other industries and see things in a different light. I would like to thank
you for this wonderful opportunity and would look forward to more such opportunities to interact.
My rating: 9 / 10 - Business Analyst – Retail domain (Infosys)
It was value for money. An amazing program!! Thanks to the trainer for making the training very
interesting and interactive. Many aspects were very relevant to all industries. The trainer’s energy
level is much appreciated. Program met my expectations 100%, got 100% value
My rating: 9 / 10 - Manager - Quality and Training (Vodafone India)
I very much liked the program content and approach. Concept of “noise” has actually made me
think the importance of it at the final implementation or handing it over to production.
Incorporation of this at early stage of dev. will surely improve the performance
My rating: 9 / 10 – Senior R&D Executive (Cadbury India – R&D (S&T) Group, Mumbai)
The program nicely related to real life situation that are applicable to R&D group to the concepts
and techniques being explained. There are so many situations where we base our judgment on past
experience and do not collect sufficient data. Proper data collection and its proper analysis is must.
My rating: 9 / 10 – Head - Product Development (Cadbury India – R&D (S&T) Group, Mumbai)
eXample Consulting Group

22. Why eXample Consulting Group?
Expertise
 Deep expertise in Domain, technology
and Process consulting disciplines
 Proven consulting model and templates
Culture
 Easy to do business with, 100% Service focus
 Customized contracts
 Value system of Partnership, Honesty, Trust,
Team work, Humility
 Unique Program Management model for
Delivery
assured results
 Specialized Subject matter expertise
 Integrated Consulting Approach
 Client testimonials
eXample Consulting Group

23. Contact
Sethu V,
Practice Director,
eXample India
(A Virtue Corporate Group firm)
Chennai, India
M: +91- 98840 83363
T: +91-44-4305 4521
e: enquiry@examplecg.com
W: www.examplecg.com
(USA – UK - Kenya – India)