Owing to a complex monthly billing cycle, Joyent needed to efficiently and accurately invoice its customers. This would help the accounting and billing department with reduced cost and increased productivity, which in turn helps in the generation of timely and accurate policy based bills. The case study focuses on the features and solution drivers of SURE!, an end to end Subscriber Management system
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Joyent Switches to SURE! Systematic, Intuitive & Easy to Use
1. Industry :
Application & Web Hosting
SURE! Solution Drivers:
Contract Management
Company Snapshot:
• SURE! is a Subscription Management, Metering & Billing Platform
• Over 10 years of rich domain experience
• Global Customer base with presence in more than 25 countries
• Employees with offices in USA, India and Malaysia
We are very pleased with the results we have seen with SURE!’s service. The integration capa-
bilities of the platform allowed us to systematically migrate. With SURE!’s platform we were able to
consolidate our usage based billing mechanism.” Peter Watridge , CFO , Joyent Inc.
Customer Brief
Joyent is a Cloud Computing vendor of ‘Infrastructure as a Service’ (IaaS). Joyent’s main product is a
line of virtualized servers called Joyent Accelerators. Joyent’s cli-ents use collections of Accelerators to
power-large scale web sites and web applica-tions. Joyent provides a more flexible and cost-effective
alternative to buying and run-ning your own IT infrastructure, while still providing all the security,
cost stability, and enterprise-grade performance of a dedicated private data center. Joyent’s clients in-
clude ABC/Disney, LinkedIn, SympathyTree, Major League Baseball’s MLB.com, the hit shopping site
Gilt.com, and over 25% of the daily active application usage on Facebook.
Customer Challenge
With a complex monthly billing cycle, Joyent needed to efficiently and accurately in-voice their
customers. Doing so would help the accounting and billing department with
Improved customer satisfaction: by providing accurate policy based bills
Joyent Switches to SURE!
Systematic, Intuitive & Easy to Use
As used in this document, SURE! is a Magnaquest Product. Please visit www.experiencesure.com for a detailed description of the end to end Subscription
Lifecycle Management suite. Please visit www.magnaquest .com for a detailed corporate profile.
Abstract
Owing to a complex monthly billing cycle, Joyent needed to efficiently and accurately invoice
its customers. This would help the accounting and billing department with reduced cost and
increased productivity, which in turn helps in the generation of timely and accurate policy
based bills. The case study focuses on the features and solution drivers of SURE!, an end to end
Subscriber Management system.