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DB Schenker
Corporate Flexibility as Success Enabler

                                   DB Schenker
                                   Frederik Beelaerts van Blokland
                                   VP Automotive Logistics SCM/CL
Agenda




         Company Introduction: DB Schenker


         reAct09

         G4G (go for Growth)

         Flexibility in Pricing


         Flexibility within a global corporate environment

         Flexibility through market trend adaptations

         FLEX

         Logistics flexibility as an evolution

                                                 2
We are a leading passenger and logistics company



                                    1)




                                                       DB Bahn                                      DB Schenker
                                                                                                                                    DB Netze Track
                                                       Long Distance                                Rail

 No. 1 Public transport in                             Rev. (EUR mn)              3,523             Rev. (EUR mn)           4,654   Rev. (EUR mn)      725
  Europe                                               EBIT (EUR mn)                306             EBIT (EUR mn)             307   EBIT (EUR mn)      670
                                                       Employees (‘000)              15             Employees (‘000)           29   Employees (‘000)    41
 No. 2 Passenger rail
  transport in Europe
                                                       DB Bahn                                      DB Schenker                     DB Netze
 No. 1 European rail
                                                       Regional                                     Logistics                       Stations
  freight transport
 No. 1 European land                                   Rev. (EUR mn)              6,687             Rev. (EUR mn)    14,680         Rev. (EUR mn)      344
  transport                                            EBIT (EUR mn)                857             EBIT (EUR mn)       381         EBIT (EUR mn)      210
                                                       Employees (‘000)              25             Employees (‘000)     62         Employees (‘000)     5
 No. 1 Biggest rail network
  in Europe
                                                       DB Bahn                                                                      DB Netze
  Rev. (EUR bn)                  33.5                                                               DB Services
                                                       Urban
                                                       Stadtverkehr                                                                 Energy

  EBIT (EUR bn)                2.483                   Rev. (EUR mn)              1,962             Rev. (EUR mn)            112    Rev. (EUR mn)      554
                                                       EBIT (EUR mn)                205             EBIT (EUR mn)            131    EBIT (EUR mn)       74
  Employees (‘000)                240                  Employees (‘000)              12             Employees (‘000)          25    Employees (‘000)     2

As of 31.12.2008 1) Difference between the sum of the departments and DB concern result of other activities/consolidation
                                                                                                                                                                     d
                                                                                                                                                                rove
                                                                                                                                                             app 2008)
                                                                                                                                                              (DB
reACT09 –
An initiative to counter the recession and solidify our market positons




                             Counter Measures – human resources, adapting our expenditures
                         1
                             and investments

           Ziele

                         2   Competitive Pricing –through processes and structure optimization




                             Market Strategy – Further improve service offerings and strenghten
                         3
                             business development initiatives.




                                               4
Flexibility on global scale - Go for Growth (G4G)



   Situation:
       Massive recession in process of development (Nov 08)

   Objectives:
      To structurally and globally counter the adverse contract logistic sales forecast

   Measures:
      Establish four clearly defined industry segment: automotive, electronics, FMCG and industrial
      Focus on developing/emerging markets per region
      Focus on specific logistic services
      Invest in 100+ FTE for: business development, tender management and implementation
      explore M&A opportunities to support our growth strategy

   Requirements/Challenge:
       Ability within DB Schenker to demonstrate it’s global flexibility…and do it swiftly

   Outcome:
      Short term incremental sales/revenue growth
      Proactive selling
      Established a clear regional & national logistic focus
      Increased our sales hit rate
      Established sales synergies through a globally aligned business development strategy
      Reduction in participation of “benchmarking” RFQs
Flexibility in pricing:
Generic contract logistic costing model


           Costs

  V
  A
        FTE (partially)
  R     Warehousing MHE
  I     (partially)                                                               FTE (partially)
  A                                                                                                    V
  B     Consumable                                                                Warehousing MHE      A
                                 Sales
  L     materials                                                                 (partially)          R
  E                               prior
                                                                                  Consumable
                                   to          Transaction                        materials
                                                  based
        Building & surface       crisis
                                                payment                           Building & surface
  F     area
  I                                                                 Sales         area
  X
        Facility equipment                                                                             F
                                                                    during        Facility equipment
        Investments                                                                                    I
                                                                    2009          Investments          X
        Fixed workforce
                                                                                  Fixed workforce
        Administration and
                                                                                  Administration &
        overheads
                                                                                  overheads



                    Conflict: Not all costs can be convereted to variable costs
                                                   6
Flexibility in pricing:
Short Term counter measures




                                 Reduced of temp workers
 Variable Costs
                                 Terminated of short term contracts

                                                                      Variable-Kosten
                                 Reduced shifts



                                 Terminated short term leases


 Fix-Costs                       Consolidated businesses
                                                                      Fix-Kosten


                                 Reduced FTEs



                  No long term business sustainability
                                                  7
Flexibility in pricing:
Long term measures for business sustainability


                Proactive Service Maintainance
                  −   Renovation & facility maintainance with own FTEs               Conventional
                                                                                      Measures
                Human Resource Training
                  −   Raising skills set level, cross trainning, know-how transfer   „Quick Wins“

                Optimize Purchase
                  −   Volume optimization, low cost sourcing, customer bundling


                Driving Innovation
                  −   IT refinements, process optim., lean engineering                Innovation
                                                                                       Measures
                Further Development of Management Systems
                  −   EFQM, FLEX, 5S                                                 „Sustainable
                                                                                        Wins“
                Reinforcing Business Development
                  −   Go for Growth, Cross-Selling, Investement in resources


                             business sustainability
                                                     8
Flexibility within a global corporate environment




        Some preconditions for flexibility
            Global network
            Predominately non-asset based
            Structured global transfer of know how
            Structure know-how (FTE) transfer – “flying team”
            3+ years contracts – span recession
            “Fair” contracts: gain sharing mechanism and price/volume structures
            Shift our geogrpahic within our global network to focus on growth regions
            Fully integrated solutions [SCM] covering all services (forwarding, rail & logistics)



                                          Success Criteria
                             Qualified, Motivated and Flexible Workforce
Flexibility through market trend adaptations




                                               Logistics:
                   The coordination of information, material and finances ranging from
                               procurement, production and distribution
                                     including waste management


         1.   Service Bundling

         2.   Shift in purchasing criteria for logistic services

         3.   Acceleration of Cooperation

         4.   Light/complex assembly

         5.    VMI & O
Flexibility through market trend adaptations



 1. Logistic Trends: Service Bundling


    Bundling of logistic services (demand side)

      A. OEM’s and increasingly tier-1 want:

              One contract (multiple services)

              One overhead

              One pricing module

              One system (IT)

              Costs synergies through consolidation of services
Flexibility through market trend adaptations


1. Logistic Trends: Service Bundling

    OMS                                        Outbound consolidation                     Forwarding
    Customs                                    Inbound warehousing                        Quality checks
    Light & heavy assembly                     JIS/JIT                                    Waste Management
    Complete SCM visibility – IT               Logistic / Lean engineering                VMI & O
    Spare parts logistics                      Returns management & repair                Reverse




                                                                             Challenges for Integrated Logistics
 Logistic service providers are largely fragmented in service offering
          ….but with a growing tendency to bundle services                         Customer concerns
                                                                                   Loss of know-how

                                                                                   Loss of control
        Procurement          Production           Distribution
                                                                                   “All eggs in one basket”

                                                                                   Not a specialist in all fields
Flexibility through market trend adaptations


1. Logistic Trends: Service Bundling

 Bridging the customers concern gap….

           Develop partnership with stronger stakes between customer & logistic provider

           Gradual expansion of services

           Logistic providers seek partnerships with other
           logistic companies to offset their short comings

           Establish customer Control Tower functions for                  Challenges for Integrated Logistics
                                                                            Challenges for Integrated Logistics
           large integrated projects                                              Customer concern
                                                                                   Customer concern
           Establishment of new legal entities                                    Loss of know-how
           (customer & logistic provider)
                                                                                  Loss of control
           Multiple suppliers contract 1 LP for common client
                                                                                  “All eggs in one basket”

                                                                                  Not a specialist in all fields
Flexibility through market trend adaptations


     2. Shift in primary purchasing criteria for selelction for logistic providers


                                                        Service Quality 3


                                                                                References 2
                      Price/Rates



                                                        Decision

                           Financial                                                   Process
                           Stability 1                                               Innovation 4

        1   Financial stability of LP
                                                             Risk
        2   Proven track record of performance             Aversion 5
        3   Reliability of service
        4   Ability to reduce FTE, costs & time
        5   Ability to mitigate/reduce previous risks
Flexibility through market trend adaptations


2. Shift in primary purchasing criteria for selelction for logistic providers
Service                              2007 - 2008                   2009            Service                              2007 - 2008                         2009

Forwarding                           Price/Rates                Price/Rates        Warehousing/JIS/
                                                                                                                        Price/Rates                     Price/Rates
                                                                                   production
                                    Risk Aversion              Risk Aversion
                                                                                                                       Risk Aversion               Process Optimization
                                        Quality             Process Optimization
                                                                                                                          Quality                          Quality
                               Process Optimization               Quality
                                                                                                                    Financial Stability                  References
                                  Financial Stability           References
                                                                                                                  Process Optimization                 Risk Aversion
                                     References              Financial Stability                                        References                       References
20% of forwarding RFQs have increased their focus on process                       73% of decisions are based on process optimization initiatives proposed in the initial
Optimization. Forwarding is still predominately price driven                       bidding. Fixed “Wall/people/process, IT” are open for optimization at bidding phase.


Service                              2007 - 2008                   2009            Service                              2007 - 2008                         2009

IT (Visibility                                                                     Trading
Tooling)                                Quality                   Quality          Finance*                               Quality                      Risk aversion

                               Process Optimization         Process Optimization                                        Price / rates                   Price / rates
                                                                                                                       Risk Aversion                 Financial Stability
                                    Risk Aversion              Risk Aversion
                                                                                                                        References                 Process Optimization
                                     References                 References
                                                                                                                        Process
                                     Price/Rates                Price/Rates                                            Optimization                        Quality
                                  Financial Stability        Financial Stability                                     Financial Stability                References
No change in decision priority.                                                    Many RFQs = few bidders
Implementation timing guarantees and start-up cost models                          Key issues :Product liability, Pricing, Inventory duration, Engineering changes
Flexibility through market trend adaptations


  3. Acceleration of Cooperation

    Traditional Automotive Cooperation

                                              In establishing new cooperations, industries are focusing on
                                               innovations that lead to cost improvements as opposed to
                                                                functional improvements

                                              This development of cooperations is driven and accelerated
                                                                  by financial crisis.




    Cooperation of Mutual Support - Network
                                                                       Tier 1

                                                              LP1               Tier 0



                                                           OEM                    Tier 3



                                                                                LP2
                                                                       Tier 2
Flexibility through market trend adaptations


4. Light & complex assembly as an integral part of SCM


              Demand for value-add services are developing to include assembly functions

                          Why?    Shortage of production space at OEM/tier-1
                                  It’s cheaper on account of LP wage structure
                                  Less FTE on OEM/tier-1 payroll
                                  OEM/tier-1wish to focus on their core competence
                                  Cost pressure

              These services are predominately rendered outside OEM/tier-1 facility

              Demand is growing in particular where warehouse outsourcing opportunities have already exist

              Inventory is increasingly often owned by LP
                                                                                      Main Outsourced modules

              Move from basic/simple assembly to complex                       Instrument panels   Engine drerssing
                                                                               Axels               Tyre and wheel
                                                                               Headliners          Pedal boxes
              Modules (IPs, engine dressing, axles, etc.)                      Wire harness        Fuel tank



              Consequence: Emergence of production and engineering oriented LP
Flexibility through market trend adaptations


     5. VMI & O (Vendor Managed Inventory & Owned)


                    There is an increase in demand for VMI& O for intercontinental supply chains
                                - China to US,
                                  EU to Russia & S. America
                                - inbound SCM

                    Supply chains with high value-add components (i.e.
                      forwarding with: warehousing, quality control, light assembly)

                    Supply chains with high commodity value

                    International banks were increasingly addressing this demand by offering new
                       solutions to LPs

           VMI: a process in which a supplier generates orders for its distributor based on demand information sent by the distributor


        The coordination of information, material and finances ranging from procurement, production and distribution
                                                including waste management.
Flexibility through FLEX: Flawless Execution
The business excellence model for contract logistics


 FLEX Program                                                                                                                                                             Vision
         Tool kit &                               Regional FLEX program                                Management
        HQ Services                              with specific target setting                            reviews

                                               Region
                                                 1
                                                          Region
                                                            2
                                                                    Region
                                                                      …
                                                                                Region
                                                                                  7
                                                                                                                                                                          Implementing first class
                                                                                                                  Region

                                                                                                                                                                          benchmark practices within time
                Continuous

                                                                                              FLEX ScoreCard
                                                                                              Global support +
   Human
                              Common targets




               Improvement                                  Profitability
  Resources
                 Process
                                                                                                                 Country
                                                               Growth


                                                        Customer satisfaction
                                                                                                                                                                          and budget
                Workflow                                                                                         Operation
  Knowledge
 Management    Management

                                                                                                                                                                          Approach
         Feed back                                                      Efficient reporting
                                                                                                                                                                          Develop measures within a
                                                                                                                   FLEX Tool Box                                          global team that can support
                      Human Resources                                                                                               Continuous Improvement
                                                                                                                                                                          local business units.
                             Carrier development                                                                                       Schenker- 5S-Audits
                             Taskforces for project                                                                                          Continuous
                                                                                                                                       Customer Centric Value Map´s       Applications
                             Human Resources
                             implementation                                                                                           Improvement Process
                                                                                                                                       Roll out of Six-Sigma LEAN
                                                                                                                                                                          Complete supply chains
                             Bonus mechanism based on                                                                                  Methode
                             KPI-Performance                                                                                                                              solutions including business
                                                                                                                             FLEX                                         development, tender
                      Knowledge Management                                                                                          Workflow Management
                                                                                                                                                                          management, implementations
                        PM Training for contract                                                                                      Standardized logistic process       and business monitoring
                        logistics                                                                                                     .reporting tools
                      Knowledge Management
                        Vertical Market Training                                                                                     Workflow Management
                                                                                                                                      Implementation support tools
                        Process standardization for                                                                                   Establishment of project control,
                        BD,tender management,                                                                                         Risk-Management mitigation
                        contracts & implementaiton.
Flexibility as an evolution



           Market Trends Worldwide for LSP
Thank you!

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  • 1. DB Schenker Corporate Flexibility as Success Enabler DB Schenker Frederik Beelaerts van Blokland VP Automotive Logistics SCM/CL
  • 2. Agenda Company Introduction: DB Schenker reAct09 G4G (go for Growth) Flexibility in Pricing Flexibility within a global corporate environment Flexibility through market trend adaptations FLEX Logistics flexibility as an evolution 2
  • 3. We are a leading passenger and logistics company 1) DB Bahn DB Schenker DB Netze Track Long Distance Rail No. 1 Public transport in Rev. (EUR mn) 3,523 Rev. (EUR mn) 4,654 Rev. (EUR mn) 725 Europe EBIT (EUR mn) 306 EBIT (EUR mn) 307 EBIT (EUR mn) 670 Employees (‘000) 15 Employees (‘000) 29 Employees (‘000) 41 No. 2 Passenger rail transport in Europe DB Bahn DB Schenker DB Netze No. 1 European rail Regional Logistics Stations freight transport No. 1 European land Rev. (EUR mn) 6,687 Rev. (EUR mn) 14,680 Rev. (EUR mn) 344 transport EBIT (EUR mn) 857 EBIT (EUR mn) 381 EBIT (EUR mn) 210 Employees (‘000) 25 Employees (‘000) 62 Employees (‘000) 5 No. 1 Biggest rail network in Europe DB Bahn DB Netze Rev. (EUR bn) 33.5 DB Services Urban Stadtverkehr Energy EBIT (EUR bn) 2.483 Rev. (EUR mn) 1,962 Rev. (EUR mn) 112 Rev. (EUR mn) 554 EBIT (EUR mn) 205 EBIT (EUR mn) 131 EBIT (EUR mn) 74 Employees (‘000) 240 Employees (‘000) 12 Employees (‘000) 25 Employees (‘000) 2 As of 31.12.2008 1) Difference between the sum of the departments and DB concern result of other activities/consolidation d rove app 2008) (DB
  • 4. reACT09 – An initiative to counter the recession and solidify our market positons Counter Measures – human resources, adapting our expenditures 1 and investments Ziele 2 Competitive Pricing –through processes and structure optimization Market Strategy – Further improve service offerings and strenghten 3 business development initiatives. 4
  • 5. Flexibility on global scale - Go for Growth (G4G) Situation: Massive recession in process of development (Nov 08) Objectives: To structurally and globally counter the adverse contract logistic sales forecast Measures: Establish four clearly defined industry segment: automotive, electronics, FMCG and industrial Focus on developing/emerging markets per region Focus on specific logistic services Invest in 100+ FTE for: business development, tender management and implementation explore M&A opportunities to support our growth strategy Requirements/Challenge: Ability within DB Schenker to demonstrate it’s global flexibility…and do it swiftly Outcome: Short term incremental sales/revenue growth Proactive selling Established a clear regional & national logistic focus Increased our sales hit rate Established sales synergies through a globally aligned business development strategy Reduction in participation of “benchmarking” RFQs
  • 6. Flexibility in pricing: Generic contract logistic costing model Costs V A FTE (partially) R Warehousing MHE I (partially) FTE (partially) A V B Consumable Warehousing MHE A Sales L materials (partially) R E prior Consumable to Transaction materials based Building & surface crisis payment Building & surface F area I Sales area X Facility equipment F during Facility equipment Investments I 2009 Investments X Fixed workforce Fixed workforce Administration and Administration & overheads overheads Conflict: Not all costs can be convereted to variable costs 6
  • 7. Flexibility in pricing: Short Term counter measures Reduced of temp workers Variable Costs Terminated of short term contracts Variable-Kosten Reduced shifts Terminated short term leases Fix-Costs Consolidated businesses Fix-Kosten Reduced FTEs No long term business sustainability 7
  • 8. Flexibility in pricing: Long term measures for business sustainability Proactive Service Maintainance − Renovation & facility maintainance with own FTEs Conventional Measures Human Resource Training − Raising skills set level, cross trainning, know-how transfer „Quick Wins“ Optimize Purchase − Volume optimization, low cost sourcing, customer bundling Driving Innovation − IT refinements, process optim., lean engineering Innovation Measures Further Development of Management Systems − EFQM, FLEX, 5S „Sustainable Wins“ Reinforcing Business Development − Go for Growth, Cross-Selling, Investement in resources business sustainability 8
  • 9. Flexibility within a global corporate environment Some preconditions for flexibility Global network Predominately non-asset based Structured global transfer of know how Structure know-how (FTE) transfer – “flying team” 3+ years contracts – span recession “Fair” contracts: gain sharing mechanism and price/volume structures Shift our geogrpahic within our global network to focus on growth regions Fully integrated solutions [SCM] covering all services (forwarding, rail & logistics) Success Criteria Qualified, Motivated and Flexible Workforce
  • 10. Flexibility through market trend adaptations Logistics: The coordination of information, material and finances ranging from procurement, production and distribution including waste management 1. Service Bundling 2. Shift in purchasing criteria for logistic services 3. Acceleration of Cooperation 4. Light/complex assembly 5. VMI & O
  • 11. Flexibility through market trend adaptations 1. Logistic Trends: Service Bundling Bundling of logistic services (demand side) A. OEM’s and increasingly tier-1 want: One contract (multiple services) One overhead One pricing module One system (IT) Costs synergies through consolidation of services
  • 12. Flexibility through market trend adaptations 1. Logistic Trends: Service Bundling OMS Outbound consolidation Forwarding Customs Inbound warehousing Quality checks Light & heavy assembly JIS/JIT Waste Management Complete SCM visibility – IT Logistic / Lean engineering VMI & O Spare parts logistics Returns management & repair Reverse Challenges for Integrated Logistics Logistic service providers are largely fragmented in service offering ….but with a growing tendency to bundle services Customer concerns Loss of know-how Loss of control Procurement Production Distribution “All eggs in one basket” Not a specialist in all fields
  • 13. Flexibility through market trend adaptations 1. Logistic Trends: Service Bundling Bridging the customers concern gap…. Develop partnership with stronger stakes between customer & logistic provider Gradual expansion of services Logistic providers seek partnerships with other logistic companies to offset their short comings Establish customer Control Tower functions for Challenges for Integrated Logistics Challenges for Integrated Logistics large integrated projects Customer concern Customer concern Establishment of new legal entities Loss of know-how (customer & logistic provider) Loss of control Multiple suppliers contract 1 LP for common client “All eggs in one basket” Not a specialist in all fields
  • 14. Flexibility through market trend adaptations 2. Shift in primary purchasing criteria for selelction for logistic providers Service Quality 3 References 2 Price/Rates Decision Financial Process Stability 1 Innovation 4 1 Financial stability of LP Risk 2 Proven track record of performance Aversion 5 3 Reliability of service 4 Ability to reduce FTE, costs & time 5 Ability to mitigate/reduce previous risks
  • 15. Flexibility through market trend adaptations 2. Shift in primary purchasing criteria for selelction for logistic providers Service 2007 - 2008 2009 Service 2007 - 2008 2009 Forwarding Price/Rates Price/Rates Warehousing/JIS/ Price/Rates Price/Rates production Risk Aversion Risk Aversion Risk Aversion Process Optimization Quality Process Optimization Quality Quality Process Optimization Quality Financial Stability References Financial Stability References Process Optimization Risk Aversion References Financial Stability References References 20% of forwarding RFQs have increased their focus on process 73% of decisions are based on process optimization initiatives proposed in the initial Optimization. Forwarding is still predominately price driven bidding. Fixed “Wall/people/process, IT” are open for optimization at bidding phase. Service 2007 - 2008 2009 Service 2007 - 2008 2009 IT (Visibility Trading Tooling) Quality Quality Finance* Quality Risk aversion Process Optimization Process Optimization Price / rates Price / rates Risk Aversion Financial Stability Risk Aversion Risk Aversion References Process Optimization References References Process Price/Rates Price/Rates Optimization Quality Financial Stability Financial Stability Financial Stability References No change in decision priority. Many RFQs = few bidders Implementation timing guarantees and start-up cost models Key issues :Product liability, Pricing, Inventory duration, Engineering changes
  • 16. Flexibility through market trend adaptations 3. Acceleration of Cooperation Traditional Automotive Cooperation In establishing new cooperations, industries are focusing on innovations that lead to cost improvements as opposed to functional improvements This development of cooperations is driven and accelerated by financial crisis. Cooperation of Mutual Support - Network Tier 1 LP1 Tier 0 OEM Tier 3 LP2 Tier 2
  • 17. Flexibility through market trend adaptations 4. Light & complex assembly as an integral part of SCM Demand for value-add services are developing to include assembly functions Why? Shortage of production space at OEM/tier-1 It’s cheaper on account of LP wage structure Less FTE on OEM/tier-1 payroll OEM/tier-1wish to focus on their core competence Cost pressure These services are predominately rendered outside OEM/tier-1 facility Demand is growing in particular where warehouse outsourcing opportunities have already exist Inventory is increasingly often owned by LP Main Outsourced modules Move from basic/simple assembly to complex Instrument panels Engine drerssing Axels Tyre and wheel Headliners Pedal boxes Modules (IPs, engine dressing, axles, etc.) Wire harness Fuel tank Consequence: Emergence of production and engineering oriented LP
  • 18. Flexibility through market trend adaptations 5. VMI & O (Vendor Managed Inventory & Owned) There is an increase in demand for VMI& O for intercontinental supply chains - China to US, EU to Russia & S. America - inbound SCM Supply chains with high value-add components (i.e. forwarding with: warehousing, quality control, light assembly) Supply chains with high commodity value International banks were increasingly addressing this demand by offering new solutions to LPs VMI: a process in which a supplier generates orders for its distributor based on demand information sent by the distributor The coordination of information, material and finances ranging from procurement, production and distribution including waste management.
  • 19. Flexibility through FLEX: Flawless Execution The business excellence model for contract logistics FLEX Program Vision Tool kit & Regional FLEX program Management HQ Services with specific target setting reviews Region 1 Region 2 Region … Region 7 Implementing first class Region benchmark practices within time Continuous FLEX ScoreCard Global support + Human Common targets Improvement Profitability Resources Process Country Growth Customer satisfaction and budget Workflow Operation Knowledge Management Management Approach Feed back Efficient reporting Develop measures within a FLEX Tool Box global team that can support Human Resources Continuous Improvement local business units. Carrier development Schenker- 5S-Audits Taskforces for project Continuous Customer Centric Value Map´s Applications Human Resources implementation Improvement Process Roll out of Six-Sigma LEAN Complete supply chains Bonus mechanism based on Methode KPI-Performance solutions including business FLEX development, tender Knowledge Management Workflow Management management, implementations PM Training for contract Standardized logistic process and business monitoring logistics .reporting tools Knowledge Management Vertical Market Training Workflow Management Implementation support tools Process standardization for Establishment of project control, BD,tender management, Risk-Management mitigation contracts & implementaiton.
  • 20. Flexibility as an evolution Market Trends Worldwide for LSP