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Language Variations
and Common
Challenges in Latin
America
Larisa Leon de Pairault
Operational Manager
Consulting Services
Agenda      • Facts about LATAM - Public Information
            • Best Practices/Challenges/Experiences
               • Language variations
               • Quality Assurance
               • Back in the day - Windows ’95
               • My world around LATAM
               • Suppliers




11/1/2012                                              2
LATAM’s growth for
2011 – 2012

Argentina    5%
Brazil       4,3%
Chile        5,8%
Colombia     4,3%
Mexico       4,1%
G7 countries 2,0%
European Union 1,7%



                      Source: International Monetary Fund, Scotiabank Group

11/1/2012                                                                     3
LATAM
doubles the
WW rate of
online
Population




11/1/2012     4
Internet penetration in
South America is
relatively small


Online population of
LATAM will boom
increasing the internet
penetration
however this is




11/1/2012                 5
Most Major
markets in
LATAM have
grown
significantly




11/1/2012       6
By 2014, global e-commerce spending is projected to increase
more than 90 percent. In Latin America, the amount spent online
is projected to more than double.




11/1/2012                                                     7
It’s not a matter of size                           2%
                                                            1%
It’s about development                              3% 1%
                                               3%                      Brasil
                                                                       Mexico
                                               4%
                                                                       Chile
                                          4%
  •     Infrastructure                                                 Venezuela
                                     4%
  •     Technology adoption                                            Argentina
  •     Supply of goods & services   5%                                Caribe sin PR
  •     Buying patterns & cultures
  •     Banking & credit card                                          Centro Am.
                                                                 61%
        penetration                   12%                              Puerto Rico
                                                                       Colombia
                                                                       Peru
                                                                       Other




11/1/2012                                                                            8
LATAM more mobile phones than people




11/1/2012                              9
Twitter.com
Top 15
Markets by %
Research




11/1/2012      Source: comScore   10
Hispanic population
will grow 167% in
the USA from 2010-
2050 across all ages

It is also projected
that by
2050, Hispanics will
account for 30% of
the U.S. population.
Which is almost
double from their
current percentage

11/1/2012              11
Social
Networking
sites growth




11/1/2012      12
Social
networks
Reached 88%
of LATAM
users




11/1/2012     13
Sharing best practices
challenges &
experiences

 Larissal experiences
         @ Microsoft
Language     Spain, Argentina, Cuba, Mexico, Puerto
Variations   Rico, Venezuela etc.

             Iberian Spanish and LATAM Spanish -
             British English and American English

             Differences
                 Pronunciation – Z/S , -S, CH,
                 Grammar – tense, pronoun vos/tu
                 Vocabulary – Slang

             Region acknowledgement is important -
             differences aren't so extreme
11/1/2012                                             15
Quality     • Define criteria
Assurance   • Identify stakeholders
               • Validate your quality
            • Glossaries & Style guides
            • Identify task timeline/Schedule
            • Feedback implementation
            • Survey
            • Close the loop




11/1/2012                                       16
Back in the   • First terminologist (1989) - Jose Riesco
day and         joselr@microsoft.com
                  • Internal test
Windows ‘95       • Localization on-site
                  • Neutral Spanish was born approx 30%
                  • MS Style guide book
              • My story
                • How I was hired
                • My real skill set
                • The challenges
                • My job evolved and I learnt



11/1/2012                                                  17
LATAM in    Marketing Localization
Services    Need
            Constrains
            Linguistic
            • Technical  neutral
            • Software  region specific
            • Marketing  region specific
            Delivery challenges
            Next challenge
                Machine translation


11/1/2012                                   18
Suppliers   Identify a good supplier




11/1/2012                              19
Resources

                                                                                                      •     2011 Latin America Internet Market Research
                                                                                                            & Outlook – by Gustavo Victorica | CFO @
                                                                                                            Fnbox.com – Online Adventures
                                                                                                      •     Jose Riesco joselr@microsoft.com
                                                                                                      •     Ansgar Grosse-Wilde Ansgar.Grosse-
                                                                                                            Wilde@microsoft.com
                                                                                                      •     Irene Joergensen ijoergen@microsoft.com
                                                                                                      •     Carla Hurd carlap@microsoft.com




© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or
other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must
respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided
after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

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Language Variations and Common Challenges in Latin America

  • 1. Language Variations and Common Challenges in Latin America Larisa Leon de Pairault Operational Manager Consulting Services
  • 2. Agenda • Facts about LATAM - Public Information • Best Practices/Challenges/Experiences • Language variations • Quality Assurance • Back in the day - Windows ’95 • My world around LATAM • Suppliers 11/1/2012 2
  • 3. LATAM’s growth for 2011 – 2012 Argentina 5% Brazil 4,3% Chile 5,8% Colombia 4,3% Mexico 4,1% G7 countries 2,0% European Union 1,7% Source: International Monetary Fund, Scotiabank Group 11/1/2012 3
  • 4. LATAM doubles the WW rate of online Population 11/1/2012 4
  • 5. Internet penetration in South America is relatively small Online population of LATAM will boom increasing the internet penetration however this is 11/1/2012 5
  • 6. Most Major markets in LATAM have grown significantly 11/1/2012 6
  • 7. By 2014, global e-commerce spending is projected to increase more than 90 percent. In Latin America, the amount spent online is projected to more than double. 11/1/2012 7
  • 8. It’s not a matter of size 2% 1% It’s about development 3% 1% 3% Brasil Mexico 4% Chile 4% • Infrastructure Venezuela 4% • Technology adoption Argentina • Supply of goods & services 5% Caribe sin PR • Buying patterns & cultures • Banking & credit card Centro Am. 61% penetration 12% Puerto Rico Colombia Peru Other 11/1/2012 8
  • 9. LATAM more mobile phones than people 11/1/2012 9
  • 10. Twitter.com Top 15 Markets by % Research 11/1/2012 Source: comScore 10
  • 11. Hispanic population will grow 167% in the USA from 2010- 2050 across all ages It is also projected that by 2050, Hispanics will account for 30% of the U.S. population. Which is almost double from their current percentage 11/1/2012 11
  • 14. Sharing best practices challenges & experiences Larissal experiences @ Microsoft
  • 15. Language Spain, Argentina, Cuba, Mexico, Puerto Variations Rico, Venezuela etc. Iberian Spanish and LATAM Spanish - British English and American English Differences Pronunciation – Z/S , -S, CH, Grammar – tense, pronoun vos/tu Vocabulary – Slang Region acknowledgement is important - differences aren't so extreme 11/1/2012 15
  • 16. Quality • Define criteria Assurance • Identify stakeholders • Validate your quality • Glossaries & Style guides • Identify task timeline/Schedule • Feedback implementation • Survey • Close the loop 11/1/2012 16
  • 17. Back in the • First terminologist (1989) - Jose Riesco day and joselr@microsoft.com • Internal test Windows ‘95 • Localization on-site • Neutral Spanish was born approx 30% • MS Style guide book • My story • How I was hired • My real skill set • The challenges • My job evolved and I learnt 11/1/2012 17
  • 18. LATAM in Marketing Localization Services Need Constrains Linguistic • Technical  neutral • Software  region specific • Marketing  region specific Delivery challenges Next challenge  Machine translation 11/1/2012 18
  • 19. Suppliers Identify a good supplier 11/1/2012 19
  • 20. Resources • 2011 Latin America Internet Market Research & Outlook – by Gustavo Victorica | CFO @ Fnbox.com – Online Adventures • Jose Riesco joselr@microsoft.com • Ansgar Grosse-Wilde Ansgar.Grosse- Wilde@microsoft.com • Irene Joergensen ijoergen@microsoft.com • Carla Hurd carlap@microsoft.com © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

Notes de l'éditeur

  1. 1/3rd of the country
  2. Internet usage is has increased dramatically in LATAM and in the last years Brazil and Argentina have the fastest growth in the world Brazil, Russia, India and China
  3. While the comparison isn't completely accurate, the differences between the Spanish of Spain and the Spanish of Latin America are something like the differences between British English and American English. People from throughout the Spanish-speaking world can communicate with each other as easily as people throughout the English-speaking world can. There are differences, more so in the spoken language than in writing, but they aren't so extreme that you can't learn the differences as you need them