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Crea%ve	
  Enterprise	
  Educa%on	
  in	
  Higher	
  Educa%on	
  
                 -­‐ Views	
  from	
  Art	
  and	
  Design	
  Subject	
  Lecturers	
  

                                               Working	
  Paper	
  

                                             Frances	
  Brown	
  
                                           Coventry	
  University	
  




Frances	
  Brown,	
  Coventry	
  University	
  •	
  4rownwork@gmail.com	
  •	
  @4rownwork	
  
SUPPORT                                               ECONOMY
                                                                   EMPLOYERS
                                                                      EMPLOYEES
                                              INDUSTRY                  SME/MICRO


                                                           Gov’t
                                      NESTA
                                      CE Council
               Champions

                                              CREATIVE
SCHOOLS + FE
                       EDUCATORS             ENTERPRISE              USER             Students +             Family
                                             EDUCATION                                Graduates


                                                        INDUSTRY            STUDENT +
               SOCIETIES                               ENGAGEMENT           GRADUATE
                                                                             INTERNS

                           Support
                            Staff            RESEARCHERS                                                 Primary Stakeholder
                                                                                                         Secondary Stakeholder
                                                                                                         Tertiary Stakeholder

                                 Board +
                                 Directors

                                                                              “Service	
  design	
  takes	
  a	
  more	
  holis4c	
  look	
  at	
  the	
  demand,	
  
                                                                              supply	
  and	
  strategy	
  of	
  a	
  service.	
  You	
  cannot	
  separate	
  in	
  any	
  
                             HIGHER EDUCATION                                 challenge	
  or	
  project	
  the	
  look	
  and	
  feel	
  of	
  the	
  service	
  and	
  the	
  
                                                                              opera4ng	
  systems,	
  processes	
  and	
  resources	
  that	
  deliver	
  it.”	
  
                                                                              Engine	
  (2009)	
  




                Frances	
  Brown,	
  Coventry	
  University	
  •	
  4rownwork@gmail.com	
  •	
  @4rownwork	
  
“…	
  understanding	
  value	
  and	
  the	
  nature	
  of	
  rela4ons	
  between	
  people	
  
                                              and	
  other	
  people,	
  between	
  people	
  and	
  things,	
  between	
  people	
  and	
  
                                              organiza4ons	
  of	
  different	
  kinds,	
  are	
  now	
  understood	
  to	
  be	
  central	
  to	
  
                                              designing	
  services.”	
  (Kimbell,	
  2010)	
  




Frances	
  Brown,	
  Coventry	
  University	
  •	
  4rownwork@gmail.com	
  •	
  @4rownwork	
  
“Most	
  ins4tu4ons	
  seem	
  to	
  value	
  professional	
  development	
  for	
  all	
  students	
  but	
  there	
  are	
  
                  widely	
  differing	
  levels	
  of	
  support	
  and	
  security	
  from	
  no	
  support	
  or	
  resources	
  and	
  low	
  
                  security	
  in	
  future	
  to	
  large	
  scale	
  funded	
  departments	
  and	
  programs	
  that	
  are	
  fully	
  supported	
  
                  and	
  accepted	
  as	
  part	
  of	
  ins4tu4onal	
  culture.”	
  Enterprise	
  Educator	
  (Brown,	
  2010)	
  

Frances	
  Brown,	
  Coventry	
  University	
  •	
  4rownwork@gmail.com	
  •	
  @4rownwork	
  
Engagement +          Resistance               Promotion +                  Alumni +               Knowledge +    Timing
  Flagging                                     Recognition                  Industry              Understanding




      Frances	
  Brown,	
  Coventry	
  University	
  •	
  4rownwork@gmail.com	
  •	
  @4rownwork	
  
Subject                  Students                Graduates
                                                    Staff
                      HEI
                      SERVICE
                      STRATEGY


Improved...      Communication              Satisfaction +           Experience +
                                            Understanding            Learning                  Connection to
                                                                                               HEI


Effectiveness + Sharing


Informing Content + Delivery




   Frances	
  Brown,	
  Coventry	
  University	
  •	
  4rownwork@gmail.com	
  •	
  @4rownwork	
  

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ISBE 2012

  • 1. Crea%ve  Enterprise  Educa%on  in  Higher  Educa%on   -­‐ Views  from  Art  and  Design  Subject  Lecturers   Working  Paper   Frances  Brown   Coventry  University   Frances  Brown,  Coventry  University  •  4rownwork@gmail.com  •  @4rownwork  
  • 2. SUPPORT ECONOMY EMPLOYERS EMPLOYEES INDUSTRY SME/MICRO Gov’t NESTA CE Council Champions CREATIVE SCHOOLS + FE EDUCATORS ENTERPRISE USER Students + Family EDUCATION Graduates INDUSTRY STUDENT + SOCIETIES ENGAGEMENT GRADUATE INTERNS Support Staff RESEARCHERS Primary Stakeholder Secondary Stakeholder Tertiary Stakeholder Board + Directors “Service  design  takes  a  more  holis4c  look  at  the  demand,   supply  and  strategy  of  a  service.  You  cannot  separate  in  any   HIGHER EDUCATION challenge  or  project  the  look  and  feel  of  the  service  and  the   opera4ng  systems,  processes  and  resources  that  deliver  it.”   Engine  (2009)   Frances  Brown,  Coventry  University  •  4rownwork@gmail.com  •  @4rownwork  
  • 3. “…  understanding  value  and  the  nature  of  rela4ons  between  people   and  other  people,  between  people  and  things,  between  people  and   organiza4ons  of  different  kinds,  are  now  understood  to  be  central  to   designing  services.”  (Kimbell,  2010)   Frances  Brown,  Coventry  University  •  4rownwork@gmail.com  •  @4rownwork  
  • 4. “Most  ins4tu4ons  seem  to  value  professional  development  for  all  students  but  there  are   widely  differing  levels  of  support  and  security  from  no  support  or  resources  and  low   security  in  future  to  large  scale  funded  departments  and  programs  that  are  fully  supported   and  accepted  as  part  of  ins4tu4onal  culture.”  Enterprise  Educator  (Brown,  2010)   Frances  Brown,  Coventry  University  •  4rownwork@gmail.com  •  @4rownwork  
  • 5. Engagement + Resistance Promotion + Alumni + Knowledge + Timing Flagging Recognition Industry Understanding Frances  Brown,  Coventry  University  •  4rownwork@gmail.com  •  @4rownwork  
  • 6. Subject Students Graduates Staff HEI SERVICE STRATEGY Improved... Communication Satisfaction + Experience + Understanding Learning Connection to HEI Effectiveness + Sharing Informing Content + Delivery Frances  Brown,  Coventry  University  •  4rownwork@gmail.com  •  @4rownwork