1. details
E C O L A B 2 0 0 3 A N N U A L R E P O R T
matter

2. DESCRIPTION OF BUSINESS >
Ecolab is the leading global developer and marketer of premium cleaning, sanitizing, pest elimination, maintenance and repair products and
services for the world’s hospitality, foodservice, institutional and industrial markets. Founded in 1923 and headquartered in St. Paul, Minn., Ecolab
reaches customers in North America, Europe, Asia Pacific, Latin America, the Middle East and Africa, employing more than 20,000 associates
worldwide. Customers include hotels and restaurants; healthcare and educational facilities; quickservice (fast-food and convenience stores) units;
grocery stores; commercial and institutional laundries; light industry; dairy plants and farms; food and beverage processors; pharmaceutical and
cosmetic facilities; and the vehicle wash industry. Products and services are marketed by the industry’s largest and best-trained direct
sales-and-service force, numbering more than 11,000 associates who advise and assist customers in meeting a full range of cleaning, sanitation
and service needs.
Ecolab common stock is traded on the New York Stock Exchange under the symbol ECL. Ecolab news releases and other selected investor
information are available on the Internet at www.ecolab.com.
FORWARD-LOOKING STATEMENTS AND RISK FACTORS
We refer readers to the company’s disclosure, entitled “Forward-Looking Statements and Risk Factors,” which is located on page 30 of this Annual
Report.
FINANCIAL HIGHLIGHTS >
Percent Change
(thousands, except per share) 2003 2002 2001 2003 2002
Net Sales $3,761,819 $3,403,585 $2,320,710 11% 47%
Net Income 277,348 209,770 188,170 32 11
Percent of Sales 7.4% 6.2% 8.1%
Diluted Net Income Per Common Share 1.06 0.80 0.72 33 11
Diluted Weighted-Average Common Shares Outstanding 262,737 261,574 259,855 - 1
Cash Dividends Declared Per Common Share 0.2975 0.2750 0.2625 8 5
Cash Provided by Operating Activities 529,199 423,326 364,481 25 16
Capital Expenditures 212,035 212,757 157,937 - 35
Shareholders’ Equity 1,295,426 1,099,751 880,352 18 25
Return on Beginning Equity 25.2% 23.8% 24.9%
Total Debt 674,644 699,842 745,673 (4) (6)
Total Debt to Capitalization 34.2% 38.9% 45.9%
Total Assets $3,228,918 $2,865,907 $2,525,000 13% 14%
DILUTED NET INCOME DIVIDENDS DECLARED
PER SHARE > PER SHARE >
NET SALES > NET INCOME >
(DOLLARS) (DOLLARS)
(DOLLARS IN MILLIONS) (DOLLARS IN MILLIONS)
$277
$3,762 $1.06 $0.298
$0.275
$3,404 $0.263
$0.245
$0.80
$210
$206 $0.78 $0.218
$0.72
$188
$0.65
$176
$2,231 $2,321
$2,050
1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003
1999 2000 2001 2002 2003

3. ecolab overview > > >> >> > >
> > >
Some important details about our SERVICES/PRODUCTS PROVIDED >
company: Ecolab continues to be the INSTITUTIONAL
Products, programs and services for the foodservice, hospitality and
world’s leading provider of commercial healthcare industries, including warewashing, on-premise laundry,
housekeeping, water filtration and conditioning, food safety products,
cleaning, sanitation and service
specialty kitchen and laundry products, and pool and spa management.
solutions. You will find us wherever
KAY
our customers need outstanding
Cleaning and sanitizing products, services and training programs for
service. We have dedicated field the quickservice restaurant, convenience store, movie theater and food
retail markets.
associates on nearly every continent.
PEST ELIMINATION
Our geographic scope is even more
Service and technology for the detection, identification, elimination and
impressive when you consider all the prevention of pests in commercial facilities, as well as food safety audit
and training services.
additional areas we reach through
distributors, export activities and the PROFESSIONAL PRODUCTS
Janitorial cleaning, floor care and infection prevention products,
like. In every market Ecolab serves, programs and systems for the retail, building services, industrial and
healthcare* markets.
we deliver a growing range of
products, systems and services. In the GCS SERVICE
Service and parts for the repair and maintenance of commercial
U.S., for example, we have nine foodservice equipment.
operating divisions – Institutional, Pest
TEXTILE CARE
Elimination, Kay, Food & Beverage, Cleaning and sanitizing products, equipment and services for
commercial and shirt laundries.
Professional Products, GCS Service,
Textile Care, Vehicle Care and Water FOOD & BEVERAGE
Cleaning and sanitizing products, equipment, systems and services for
Care Services – that form a truly the agribusiness, beverage, brewery, pharmaceutical, dairy and food
processing industries.
unmatched complementary offering.
Many of these businesses are WATER CARE SERVICES
Water treatment programs for boilers, cooling water and waste
following our core institutional and treatment systems.
industrial offerings around the world,
VEHICLE CARE
demonstrating the ongoing vitality of Cleaning and treatment products and programs for professional
conveyor, in-bay and self-service car wash operations.
Ecolab’s Circle the Customer - Circle
the Globe commitment. *Healthcare began operating a distinct business unit, separate from
Professional Products, effective Jan. 1, 2004. It will be reported as a
separate business unit in future years.
All product names and certain information appearing in italic type in the text of this
Annual Report are trademarks, brand names, service marks or copyrighted material of
Ecolab Inc., Kay Chemical Company or Ecolab GmbH & Co. OHG.

4. ECOLAB BUSINESS MIX 2003 > NET SALES >
(DOLLARS IN MILLIONS)
■ International 44%
United States 56% $3,762
■ Institutional 28% Europe/Africa/Middle East 30% $3,404
■ Food & Beverage 8% Asia Pacific 7%
■ Pest Elimination 6% Canada 3% $2,321
■ Kay 4% Latin America 3%
■ GCS Service 3% Other 1%
■ Professional Products 3%
■ Vehicle Care 2%
■ Textile Care 1%
2001 2002 2003
■ Water Care Services 1%
CUSTOMERS/MARKETS SERVED > SALES-AND-SERVICE
ASSOCIATES >
CUSTOMERS
> Restaurants > Office buildings
(December 31) 2001 2002 2003
> Hotels > Shopping malls
Institutional 2,985 3,125 3,190
> Quickservice > Light industry
Kay 235 245 275
> Food retail (grocery) > Fleet and vehicle wash
Pest Elimination 1,450 1,555 1,645
> Schools
Professional Products 190 175 180
> Laundries MARKETS
GCS Service 560 530 535
> Healthcare facilities > United States
Textile Care 125 85 80
> Dairy farms and plants > Europe/Africa / Middle East
Food & Beverage 385 395 405
> Food, beverage and brewery > Asia Pacific Water Care Services 100 100 95
plants > Canada Vehicle Care 100 100 100
> Pharmaceutical and cosmetic > Latin America Europe/Africa/
facilities Middle East 2,700 3,370 3,285
Asia Pacific* 1,065 925 1,015
Canada 320 320 340
ECOLAB STOCK PERFORMANCE > Latin America 505 485 540
Total 10,720 11,410 11,685
2001 2002 2003
Quarter Low High Low High Low High *The 2002 decrease is due to the sale
of the Hygiene Services business.
First $18.94 $22.09 $19.43 $23.94 $23.08 $26.00
Second 18.18 21.60 21.25 24.00 24.21 27.92
Third 14.25 21.00 18.27 24.51 23.78 26.80
Fourth 17.10 20.53 20.71 25.20 25.15 27.89
TABLE OF CONTENTS >
ECOLAB STOCK PERFORMANCE COMPARISON > Letter to Shareholders > 2
1.50
$30
Operations Review > 16
1.40
$28
Financial Discussion > 20
1.30
Ecolab, S&P 500 Indices
$26
Financial Report > 31
Ecolab Stock Price
1.20
$24
Management and
1.10
Auditors’ Reports > 51
$22 1.00
0.90 Board of Directors > 54
$20
0.80 Corporate Officers > 56
$18
0.70
Shareholder Information >
$16
0.60
inside back cover
$14 0.50
4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
2000 2001 2002 2003
■ Ecolab Stock Price ■ Ecolab Stock Price Index, Dec. 31, 2000 = 1.00 ■ S&P 500 Index, Dec. 31, 2000 = 1.00

5. details matter
there’s no need to read
between the lines. with
ecolab, it’s clear the difference
is in the details. we help
businesses and institutions
manage the details of running
successful enterprises by
providing exceptional
cleaning, sanitation and
service solutions. this report
is a testament to our passion
for serving our customers,
whether they’re located
around the world or just
around the corner.

6. a closer look at the details
that defined our 2003
TO OUR SHAREHOLDERS
We live in a world that turns a little faster each day. CEO baton to someone in whom I had anything less than
Speed is the name of the game in 21st century life. 100 percent confidence. Doug, however, is absolutely the right
Nowhere is this truer than in business. Companies of person for the job, and I am very pleased that he will be my
every shape and size, in every industry and market successor.
around the world, are constantly working to keep pace Yes, at Ecolab the details matter. Want more proof? Read
with our global society’s demand for quicker, more on for a detailed look at our 2003 accomplishments:
convenient service.
A CLOSER LOOK AT OUR FINANCIAL PERFORMANCE
> We are very proud to report that Ecolab’s net sales for
These companies, in turn, need service partners who can
2003 reached an all-time high of $3.8 billion and increased
help them focus on the details of managing a successful
11 percent over 2002. As always, our global sales-and-service
enterprise – even when things get moving so quickly they
team deserves the kudos for these results, as they worked
become a blur. Details make the difference between a
vigorously throughout the year to achieve growth while
satisfied and unsatisfied guest. Between a clean health
overcoming the market difficulties and economic uncertainties
inspection and fines or closures. Between a trusted brand
that continued to afflict many areas of the world.
name and a tarnished reputation.
> Operating income was $483 million for 2003, an increase
At Ecolab, our focus on the details is about not only
of 22 percent from $396 million in 2002. Operating income
satisfying customer needs, but exceeding them. From our field
represented 12.8 percent of net sales, up from last year’s
associates to our researchers and engineers, Ecolab associ-
11.6 percent, and was led by excellent improvement from our
ates look closer and peer deeper than anyone else. The result
European operations and strong performances by our Pest
is a broad, world-class product, system and service offering,
Elimination and Kay divisions.
which boasts advanced formulas and state-of-the-art
> Diluted net income per share was $1.06 for 2003, up
dispensing systems that help manage use-costs and enhance
33 percent from $0.80 in 2002. Several unusual items are
employee safety, along with comprehensive in-service training
included in both 2003 and 2002 net income. Excluding these
and support that really gets down to the nitty-gritty. At its core,
items, diluted income per share from ongoing operations
our Circle the Customer - Circle the Globe strategy is all about
increased 12 percent to $1.03 from $0.92 in 2002.
making sure we have every detail covered, in order to help
> Our return on beginning shareholders’ equity was
protect our customers’ brands and deliver shareholder value.
25 percent for 2003 compared with 24 percent in 2002. I’m
We firmly believe that details matter in everything we do,
pleased to report that this was the 12th consecutive year in
from the many ways in which we serve our customers, to the
which the company exceeded its long-term financial objective
transparency of our financial reporting, to making sure we
of a 20 percent return on beginning shareholders’ equity.
have the strongest possible leadership team in place to pilot
> Ecolab’s share price rose 11 percent in 2003 – a solid
this great company into the future. The board and I worked
gain, although the Standard & Poor’s 500 rose 26 percent.
carefully on the leadership transition plan, and we made an
Over the past five years, Ecolab’s share price has risen
excellent choice in appointing Doug Baker, currently our
53 percent compared with a 10 percent decline for the S&P
president and chief operating officer, to succeed me as chief
500. In addition, we increased our annual dividend rate for the
executive when I step down July 1, 2004. Although I will
12th consecutive year as it rose 10 percent in December 2003
remain active in Ecolab’s growth by continuing as chairman of
to an annual rate of $0.32 per common share.
the board, I would not have been comfortable passing the
2 > ECOLAB 2003 details matter

7. > > > > > > > > > > > > > > > > > > > >> > > > > > > > >
> We achieved record cash flow from operating activities of
$529 million, and our total debt to capitalization ratio declined
to 34 percent. These results allowed us to again earn a debt
rating within the “A” categories of the major rating agencies
during 2003.
A CLOSER LOOK AT OUR PRODUCT OFFERINGS AND
SERVICE CAPABILITIES
> Every year at Ecolab, we expand the breadth of
detail-driven solutions we offer to our customers. During
2003, these included offerings such as Typhoon and Inferno,
a pair of technologically advanced Ecotemp dishmachine
models that deliver sparkling results via innovative solid
products and are offered with our exclusive ventless steam
removal system. There was also Conquest, a hand soap
specifically developed for foodservice outlets in grocery
stores. It provides proven antimicrobial action and a mild
formula that’s ideal for frequent handwashing.
Orange Force is a streak-free, nonabrasive, multi-surface
cleaner with a pleasant orange fragrance. It is formulated with
dual binding agents that pull dirt and grease away from
surfaces. New for central sterile environments in the
healthcare industry, our Asepti-Solid Instrument Care System
packs terrific cleaning performance into small, lightweight
solid blocks. And the Easycare system meets housekeeping
needs in Europe by combining an array of highly concentrated
cleaning products and our innovative Penguin dispenser.
More of our latest offerings are described in the “Review
Allan L. Schuman, Chairman of the Board and Chief Executive Officer
of Operations” section of this report.
> Our industry-leading sales-and-service team grew even delivering growth in this specialized market. Professional
stronger in 2003. We added 275 new associates to our global Products is now focused exclusively on the janitorial market.
field organization, which is now 11,685 members strong. This new organization will allow us an even greater focus on
> In order to strengthen our focus on and service to the the actions necessary to achieve growth in both businesses.
growing North American janitorial and healthcare markets, in
January 2004 we separated these two businesses, both of A CLOSER LOOK AT OUR ACQUISITIONS AND
which had previously operated within the Professional DIVESTITURES
Products Division. The newly created Healthcare Division has > In June, we sold our minority equity investment in Comac
a management team and field organization dedicated to S.p.A., a Verona, Italy-based manufacturer of floor care
ECOLAB 2003 details matter < 3

8. > > > > > > > > > > > > > > > > > > > > > > > > > > >
machinery. The sale was consistent with our stated aim to promotion, we further acknowledged the importance of the
focus on those areas in which we can provide maximum European marketplace to our short- and long-term success.
value through our product and service business. Luciano was previously vice president and general manager,
> In September, we sold the consumer dermatology Europe. Also in January 2004, Jim Miller was promoted to
business of our Adams Healthcare subsidiary to Leeds, executive vice president, Institutional Sector North America, in
UK-based Ferndale Pharmaceuticals Ltd. recognition of the importance of our Institutional business and
> We expanded our Pest Elimination business in Europe its customer base to Ecolab’s overall business. Jim was
through the acquisition of Nigiko, a Paris-headquartered firm previously vice president and general manager, Institutional
that provides pest services throughout France. Ecolab’s North America. And in February 2004, our chief financial
second pest services acquisition in Europe – announced in officer, Steve Fritze, was promoted from senior vice president
November 2003 and finalized in early 2004 – marks another to executive vice president. This promotion not only reflected
important step in our strategic efforts to build Pest Elimination Steve’s strong financial capabilities and 24 years of service to
into a truly worldwide offering. Ecolab, but also our ongoing commitment to maintaining the
highest standards of financial integrity.
A CLOSER LOOK AT OUR LEADERSHIP TEAM > Also in February 2004, our board of directors welcomed
DEVELOPMENT new members Beth M. Pritchard and Richard U. De Schutter.
As I said in my introduction to this letter, I am very Beth is president and CEO of Organized Living Inc., which
pleased that Doug Baker has been chosen to succeed me as specializes in home and office storage and organization
CEO, effective July 1, 2004. A 15-year Ecolab veteran, Doug solutions. Richard is the former chairman and chief executive
has served as president and COO since 2002 and proven officer of the DuPont Pharmaceutical Co. We enthusiastically
himself to be a highly capable leader. He clearly possesses welcome Beth and Richard. They, along with Doug Baker,
the drive and talent to continue Ecolab’s extraordinary record increase the number of directors on our board to 14.
of success. Doug was also elected to our board of directors,
effective February 2004. A CLOSER LOOK AT THE RECOGNITION WE’VE
There have been several other significant developments RECEIVED
on our leadership team: > Ecolab was proud to once again be named to Business
> In July, we welcomed Steve Newlin to our leadership Ethics magazine’s list of the “100 Best Corporate Citizens” in
team as Industrial Sector president. Steve was previously America. This recognition, our fourth in as many years, is a
president and chief operating officer of the Nalco Co., where reaffirmation of our company’s commitment to corporate
he spent 23 years in a variety of management positions. He integrity and good citizenship. It is also a credit to our
has responsibility for Ecolab’s North American Pest associates, whose actions each day give life and meaning to
Elimination, Food & Beverage, Healthcare, Water Care our corporate culture of spirit, pride, determination, passion,
Services, Vehicle Care and Textile Care divisions. commitment and integrity.
> Also in July, we were fortunate to have Tom Handley join > Personally, I was honored to receive the National
Ecolab. As executive vice president, Specialty Sector, Tom Restaurant Association Educational Foundation’s Thad and
leads our Kay, Professional Products North America and GCS Alice Eure Ambassador of Hospitality Award, its highest
Service divisions. During a very successful 22-year career distinction for “extraordinary achievement, exemplary career
with Procter & Gamble, Tom held positions in marketing, leadership and substantial contributions to education in the
general management and strategic planning. hospitality, restaurant and foodservice industry.” I greatly
> We promoted three of our key leaders: Luciano Iannuzzi appreciated the opportunity to represent Ecolab in such an
was promoted in January 2004 to executive vice president of important way.
Ecolab’s Europe, Africa and Middle East operations. With this
4 > ECOLAB 2003 details matter

9. when details matter most
> > > > > > > >
The SARS crisis of early 2003 reminded
OUTLOOK FOR 2004:
Yes, a focus on the details is at the core of Ecolab’s
everyone here at Ecolab of an important point:
Circle the Customer - Circle the Globe efforts. We’ve realized
Attention to details not only can make the
tremendous success over the years by paying close attention
to those details and responding with premium, highly difference between the life and death of a
innovative solutions to our customers’ growing range of
business, it can also mean life or death for
needs.
human beings.
Our focus on the details will sharpen further during 2004.
We will continue to adhere to our Circle the Customer - Circle People in China, Canada and the other
the Globe strategy, closely examining all of our customers’
areas affected by SARS were forced to take
operational needs and finding even more innovative,
extraordinary measures to stop the spread of
comprehensive ways to help meet them. The results, as
always, will be premium product, system and service offerings the deadly virus. Everyday details such as
that go far beyond the ordinary, addressing perennial
handwashing and surface cleaning suddenly
customer issues such as labor availability, turnover and
became more critical than ever.
training, as well as worker safety, environmental concerns,
food safety and security, and brand protection, to name just a In response, we immediately mobilized our
few.
field associates to ensure that a steady supply
Our 20,000-plus associates will continue to be
of hand sanitizers and hard surface
recognized as valued partners who each play a key role in our
customers’ success. Ecolab is united in our dedication to
disinfectants would reach hospitals, clinics
helping all manner of businesses and institutions succeed –
and additional facilities where they were
and, by doing so, helping improve the quality of life for people
everywhere. needed. This often meant overcoming
This is indeed an ambitious mission we’ve set for
tremendous logistical challenges, given the
ourselves. We are not afraid of thinking on a grand scale,
heightened security precautions authorities
even as we maintain a sharp focus on the details.
You’ve put your faith in a company with an unwavering undertook to contain the outbreak.
vision and growth opportunities as far as the eye can see –
We are very proud that Ecolab products
and then some. We are wholeheartedly committed to
were called into service to aid in combating
delivering shareholder value and earning your continued trust.
Those are details no company can afford to ignore. Here at the virus, and that government and medical
Ecolab, we never have and never will.
officials have looked to our associates for their
Remember, with Ecolab the difference is in the details!
cleaning and sanitation expertise. It feels great
knowing Ecolab’s work is helping businesses
protect their brands. It feels even better
knowing that we also have an impact on
Allan L. Schuman
Chairman of the Board and Chief Executive Officer
protecting peoples’ lives.
Those are the details that really matter.
ECOLAB 2003 details matter < 5

10. details
drive ecolab’s global success
It begins with our people. Ecolab associates are expertly trained.
Vigilant. Devoted to our customers. Committed to excellence.
And every day they provide the widest range of cleaning, sanitation
and service solutions to customers around the world.
6 > ECOLAB 2003 details matter

11. Turn the page to see everything we can do
for a restaurant - just one of the many kinds of
businesses and institutions we proudly serve. > > >
ECOLAB 2003 details matter < 7

12. ▼ ▼3 ▼5
1 heating & cooling exterior cleaning equipment
Our water treatment programs help With our complete program, they keep Whenever they need emergency service,
keep their boiler and cooling system their outside areas – windows, dumpsters, parts or preventive maintenance for their
operating efficiently. sidewalks and more – clean and sanitary. kitchen equipment, we’re there.
2 vehicle care 4 warewashing ▼6 odor counteractants
▼ ▼
A patron had her sedan cleaned at a full- Their dishes, glasses and flatware are Our odor counteractants destroy unwanted
service car wash that uses our deter- clean and spot-free thanks to our smells, so the only thing patrons notice is the
gents, waxes and detailing products. presoaks, detergents and rinse additives. aroma of fine food.
1
3
4 5 6
2
15
17
13
14
18
16
▼ ▼ ▼
15 bar glass cleaning
13 commercial laundry 17 warehandling
Unclean glasses can leave a bad taste in
The kitchen and wait staff’s uniforms are Our heavy-duty racks, dishtables and dolly
patrons’ mouths, but our products keep
laundered at a large off-site facility that carts help the restaurant store and transport
barware sparkling and sanitary.
uses our specialized wash programs. tableware without breakage.
▼
▼ ▼
16 carpet care
14 employee safety 18 hand care
They use our full range of integrated
To reduce injuries and related liability Our hygiene products help prevent the spread
maintenance products to clean, protect
risks, our many solutions are utilized of foodborne illness by keeping food handlers’
and extend the life of their carpeting.
throughout the establishment. hands clean and sanitary at all times.

13. 7 front-of-house cleaning ▼ 9 cleaners and polishes ▼ 11 pest elimination ▼
Our products remove soil, restore sheen
The restaurant uses our products and systems Our comprehensive services ensure
and protect metal surfaces such as stain-
for general cleaning, glass cleaning, sanitizing that pests such as flies and rats aren’t
less steel, brass, copper and aluminum.
and odor control in all of their guest areas. at home anywhere on the premises.
10 kitchen cleaning ▼ 12 restroom sanitation ▼
8 dishmachines ▼
Our products cover the entire kitchen,
Through Ecotemp, they get our premium dish- Their restrooms look and smell great
from food prep to the cooler, for superb
washing equipment, products and service – thanks to our complete line of restroom
protection against foodborne illness.
minus capital expense or repair costs. cleaners and sanitizers.
9 11
10
12
8
7
21
19
23
20
22
24
▼ ▼ ▼
19 floor care 21 dairy processing 23 water filtration
Our solutions help keep front-of-house The milk, cheese and other dairy prod- Our programs improve beverage, ice
floors looking their best, while removing ucts served are processed in plants utiliz- and food quality by removing bad tastes
slippery, greasy soil from kitchen floors. ing our advanced sanitation systems. from drinking and ingredient water.
▼
▼ ▼
20 food processing 22 food safety 24 on-premise laundry
Our sanitation programs are used to From thermometers to color-coded cut- Our innovative on-premise laundry solu-
maximize quality and food safety at the ting boards, we have an array of products tions help keep the restaurant’s table-
facility where this chicken was processed. to reduce the risk of foodborne illness. cloths, napkins and towels looking new.

14. products infused with power
2
1
5
5
5
Our products and equipment are superior. Not one-size-fits-all. But
unique. Meeting very specific needs. With technologically advanced
packaging and dispensing. Total systems. For total results. > > >
10 > ECOLAB 2003 details matter

15. 2 oasis pro ▼ 4 endure 320 ▼
3 bacti-foam ▼
1 orange force ▼
This complete, cost- This waterless,
Developed for healthcare
With a pleasant orange
effective hospitality and antimicrobial hand rinse
personnel, this instant-
fragrance, this multi-
healthcare housekeeping features a new lotion
lather hand wash saves
purpose cleaner/degreaser
program boasts products formula that provides
time and money while
meets the unique demands
that meet cleaning needs mildness and efficacy.
promoting a high level of
of the commercial market.
around the world. protection.
3
4
8
6
7
▼
▼ ▼ ▼
6 marketguard
5 asepti-solids 7 solids 8 typhoon
Across the globe, we help
New for healthcare central We pioneered solid chemistry, This is the industry’s most
supermarkets maintain the
sterile environments, these and today our revolutionary advanced low-temp dishma-
highest standards of cleanli-
small, lightweight solid blocks warewashing formulas set the chine, featuring exclusive
ness and sanitation with this
are packed with powerful standard for innovation, solid products technology
comprehensive program.
cleaning performance. performance and results. and a revolutionary ventless
steam removal system.
ECOLAB 2003 details matter < 11

16. solutions born of research
WO COMPONENT BIOCIDAL SYSTEM 4684469 SOLID CAST DETERGENT DISPENSER WITH INSERT FOR HOLDING NON-COMPATIBLE CHEMICALS 4571327 CAST DETERGENT CONTAININ
HEMICAL SOLUTION DISPENSER APPARATUS AND METHOD OF USING 4858449 CHEMICAL SOLUTION DISPENSER APPARATUS AND METHOD OF USING 4964185 METHOD FOR FORMIN
587030 METHOD AND APPARATUS FOR DISPENSING A FLUID USING A FLUID OPERATED TIMER 4651907 DISINFECTANT POLYMERIC COATINGS FOR HARD SURFACES 5154920 PROCES
F FOOD PROCESSING EQUIPMENT 4935065 ENCAPSULATED HALOGEN BLEACHES AND METHODS OF PREPARATION ANDUSE 5213705 WATER INSOLUBLE ENCAPSULATED ENZYMES P
ETHOD FOR DISPENSING A DETERGENT SOLUTION 5016790 PHOSPHINATED AND PHOSPHONATED SULFONIC ACIDS 4781865 METHOD OF MAKING SOLID CAST ALKALINE DETERGEN
STITUTIONAL SOFTENER CONTAINING CATIONIC SURFACTANT AND ORGANIC ACID 4769159 METHOD AND APPARATUS FOR CONTROLLING THE CONCENTRATION OF A CHEMICAL SO
OURCE OF ACTIVE HALOGEN 4711738 DETERSIVE SYSTEMS AND LOW FOAMING AQUEOUS SURFACTANT SOLUTIONS CONTAINING A MONO-AMINE OXIDE COMPOUND 4921627 ASPIR
ONTAINING ARTICLE AND METHOD OF MAKING AND USING 5080819 METHOD FOR FORMING SOLID DETERGENT COMPOSITIONS 4680134 SOLID CAST DETERGENTS CONTAINING ENC
LOCK CHEMICAL DISPENSER 4687121 FOR CLEANING SYSTEMS ENCAPSULATED BLEACHES 4830773 MODULAR DISPENSER-DESIGN DES306224 ENCAPSULATED BLEACH PARTICLES
OLYMERIC COATINGS FOR HARD SURFACES 4999386 IMPROVED DISINFECTANT 4883828 POLYMERIC COATINGS FOR HARD SURFACES GRAFT COPOLYMERS OF A POLYETHER MOIETY
ACES 5061485 MODULAR DISPENSER WITH RESERVOIR DES308738 SOLID BLOCK CHEMICAL DISPENSER 4999124 FOR CLEANING SYSTEMS MODULAR DISPENSER WITH RESERVOIRS
OMPRISING A WATER SOLUBLE BAG CONTAINING A MULTIPLE USE AMOUNT OF A PELLETIZED FUNCTIONAL MATERIAL AND METHODS OF ITS USE 5078301 ARTICLE COMPRISING A W
ESS ION COMPLEXING AGENT 4971714 NON-FILMING HIGH PERFORMANCE SOLID FLOOR CLEANER 4861518 FOOD ADDITIVE SANITIZING COMPOSITION 5234719 STORAGE STABLE AQ
IR FRESHENER DEVICE 5234162 STATIC AIR FRESHENER DEVICE AND CARTRIDGE 5050798 DRAIN TREATMENT PRODUCT AND METHOD OF USE 6197321 DISPENSER FOR AIR FRESHEN
ETERGENT 5340501 METHOD AND APPARATUS FOR DISPENSING POWDERED PESTICIDE 4948013 CHLORINATED SOLID RINSE AID STABLIZED DETERSIVE-SYSTEM CONTAINING WATER
INATING ANTIMICROBIAL COMPOSITION 5139788 A CONTROLLED RELEASE SYSTEM FOR A FLYING INSECT ATTRACTANT COMPOSITION 5229126 PROCESS FOR MANUFACTURING 636
ENT SOLUTION 5100032 CHEMICAL SOLUTION DISPENSING AND HANDLING SYSTEM 5033649 PERFORMANCE MONITORING SYSTEM FOR WAREWASHING MACHINES 5038807 PROCES
OMPOSITION AND METHODS OF USE 4954283 ANTIMICROBIAL LUBRICANT COMPOSITION CONTAINING A DIAMINE ACETATE 5182035 CONVEYOR LUBRICANT COMPOSITION HAVING S
SING PEROXYACID ANTIMICROBIAL COMPOSITION 6326032 SANITIZING COMPOSITION COMPRISING A BLEND OF AROMATIC AND POLYUNSATURATED CARBOXYLIC ACIDS 5336500 SA
ALKALINE SOLID CLEANING COMPOSITIONS 6124250 WATER SOLUBLE OR DISPERSIBLE FILM COVERED ALKALINE COMPOSITION 5316688 SOLUTION PROPORTIONER AND DISPENS
OLID BLOCK DETERGENT 6664219 METHOD OF REMOVING WAXY/FATTY SOILS FROM WARE WITH A COMBINATION OF A NONIONIC SILICONE SURFACTANT AND A NONIONIC SURFACT
LOCK DETERGENT 5674831 UREA-BASED SOLID CLEANING COMPOSITIONS FREE FROM OR CONTAINING MINOR AMOUNTS OF WATER 5698513 HEXAGONAL CHEMICAL BLOCK DESIG
RICAL CHEMICAL DETERGENT BLOCK DESIGN DES334421 AIR FRESHENER DEVICE AND CARTRIDGE WITH BATTERY 5342584 SOLID PRODUCT STATIC BRAKE FOR SOLID BLOCK CHEM
AL CONCENTRATES AT POINT OF USE 5404893 SELF-OPTIMIZING DETERGENT CONTROLLER FOR MINIMIZING DETERGENT SET-POINT OVERSHOOT 5556478 SQUARE GROOVED DETER
ETHOD FOR DISPENSING SOLID RINSE AIDS 5501742 METHOD AND APPARATUS FOR DISPENSING MOISTURE-SENSITIVE UNIT DOSE PACKAGES 5249737 METHOD AND APPARATUS FO
ISPENSER ASSEMBLY DES334102 NOVEL LOW FOAMING RINSE AGENTS COMPRISING ETHYLENE OXIDE/PROPYLENE OXIDE BLOCK COPOLYMER 5589099 MULTIPLE PRODUCT DISPEN
OR FORMING USE SOLUTION FROM SOLID CHEMICAL COMPOSITIONS 5494644 NOVEL LOW FOAMING RINSE AGENTS COMPRISING ALKYLENE OXIDE MODIFIED SORBITOL FATTY ACID
ICROBIAL GROWTH IN AQUEOUS TRANSPORT STREAMS 5409713 PERCARBOXYLIC ACID RINSE METHOD 6257253 PROCESS FOR CONSOLIDATING PARTICUALTE SOLIDS AND CLEANIN
ETERGENT BLOCK DES355240 5503838 METHOD OF SANITIZING AND DESTAINING TABLEWARE 5578134 LOW PRODUCT ALARM FOR SOLID PRODUCTS 5417233 THERMO-CHROMATIC
630434 SHAPED SOLID COMPRISING OXIDANT BLEACH WITH ENCAPSULATE SOURCE OF BLEACH 5407598 SHAPED SOLID COMPRISING OXIDANT BLEACH WITH ENCAPSULATE SOURC
ACILITATE SOIL REMOVAL 5370729 FOOD SAFE COMPOSITIONS TO FACILITATE SOIL REMOVAL 5407700 THERMOPLASTIC COMPATIBLE LUBRICANT FOR PLASTIC CONVEYOR SYSTEMS
ETHOD AND APPARATUS FOR MEASURING AND CONTROLLING HYPOCHLORITE ION CONCENTRATION IN A BLEACH ENVIRONMENT 5770039 DECORATIVE HOUSING FOR WALL MOUNT
PROVED SOLID CLEANER 5397506 PARTICULATE SUSPENDING ANTIMICROBIAL ADDITIVES 5462681 PERFORATED, STABLE, WATER SOLUBLE FILM CONTAINER FOR DETERSIVE COMPO
RATES DES360135 SOIL RELEASE COATING FOR HEAT TRANSFER SURFACES 5494503 PROCESS FOR EFFECTING MICROBIAL CONTROL AND REDUCING SLIME GROWTH ON HARD SUR
We employ cutting-edge science. Chemistry. Biology. Engineering.
More. Combined in unbridled innovation. A corps of great minds. All
asking, “Why not?” And creating tomorrow’s breakthroughs. Today. > >
12 > ECOLAB 2003 details matter

17. G ARTICLE AND METHOD OF MAKING AND USING 4569780 LOW PHOSPHATE LIQUID CLEANING COMPOSITION 4579676 PROCESS FOR DRYING AN ENZYME IN A FLUIDIZED BED 46172
G SOLID DETERGENT COMPOSITIONS 4595520 SOLID RINSE AIDS AND METHODS OF WAREWASHING UTILIZING SOLID RINSE AIDS 4624713 FOAMABLE, ACIDIC CLEANING COMPOSITI
FOR ENCAPSULATING PARTICLES WITH AT LEAST TWO COATING LAYERS HAVING DIFFERENT MELTING POINTS 4657784 PHOSPHATE-FREE ALKALINE DETERGENT FOR CLEANING-IN-
ROTECTED AGAINST DEACTIVATION BY HALOGEN BLEACHES 4965012 NYSTATIN ANTI-FUNGAL PRODUCT 4826822 SOLID CAST WAREWASHING COMPOSITION 4846989 APPARATUS A
T COMPOSITION 4725376 SOLID BLOCK CHEMICAL DISPENSER FOR CLEANING SYSTEMS 4690305 METHOD OF PREPARING PHOSPHOROUS-FREE STABLE DETERGENT EMULSION 478
LUTION 4733798 SOLID LAUNDRY PRODUCT DISPENSER 4845965 MECHANICAL DISHWASHING RINSE COMPOSITION HAVING A LOW FOAMING SULFONIC ACID RINSING AGENT AND A
ATING FOAMER SOLID CAST WAREWASHING COMPOSITION 4933102 CLEANER FOR REFRIGERATED AND SUB-FREEZING STORAGE AREAS 4978469 LOW TEMPERATURE CAST DETERG
APSULATED HALOGEN BLEACHES AND METHODS OF PREPARATION AND USE 4681914 DISHWASHING APPARATUS INCLUDING A FLIP-TOP SOLID DETERGENT DISPENSER 4836229 SO
WITH AT LEAST TWO COATING LAYERS HAVING DIFFERENT MELTING POINTS 4731195 METHOD AND APPARATUS FOR DISPENSING POWDERED PESTICIDE 4867341 IMPROVED DISINFE
ON A POLYCARBOXYLATE BACKBONE 4874540 CHEMICAL MIXING AND DISPENSING SYSTEM 4976137 DRAINING LID DES314514 DISINFECTANT POLYMERIC COATINGS FOR HARD SU
DES308739 ARTICLE COMPRISING A WATER SOLUBLE BAG CONTAINING A MULTIPLE USE AMOUNT OF A PELLETIZED FUNCTIONAL MATERIAL AND METHODS OF ITS USE 5198198 ART
ATER SOLUBLE BAG CONTAINING A MULTIPLE USE AMOUNT OF A PELLETIZED FUNCTIONAL MATERIAL AND METHODS OF ITS USE 5234615 DETERSIVE SYSTEM WITH AN IMPROVED H
UEOUS SOLUBLE GERMICIDAL FILM FORMING COMPOSITION 5158766 ANTIMICROBIAL FILM-FORMING COMPOSITIONS 4908381 ANTIMICROBIAL FILM-FORMING COMPOSITIONS 5108
ER DES313846 STATIC AIR FRESHENER DES313845 SOLID CONCENTRATE IODINE COMPOSITION 5310549 SOLID FOOD GRADE RINSE AID 5447648 SOLID HIGHLY CHELATED WAREWAS
SOLUBLE FILM ARTICLE 5384364 DISHWASHING APPARATUS INCLUDING A FLIP-TOP SOLID DETERGENT DISPENSER 4938240 ANTIMICROBIAL CONVEYOR LUBRICANT 5244589 NONCO
5568 SOLID CAST SILICATE-BASED DETERGENT COMPOSITIONS AND RESULTANT PRODUCTS PEROXY ACID GENERATOR 5122538 RESERVOIR FOR COLLECTING DISSOLVED SOLID DET
S OF DISPENSING A SOLID CAST BLOCK OF WATER SOLUBLE DETERGENT 5310430 STABLE HYGROSCOPIC SOLID DETERGENT ARTICLE 5759988 STABLE ANTIMICROBIAL DIALDEHYD
UPERIOR COMPATIBILITY WITH SYNTHETIC PLASTIC CONTAINERS 5174914 PEROXYACID ANTIMICROBIAL COMPOSITION 5718910 BEVERAGE MANUFACTURE AND COLD ASEPTIC BOTT
NITIZING COMPOSITION COMPRISING A BLEND OF AROMATIC AND POLYUNSATURATED CARBOXYLIC ACIDS 5419908 AN ERODIBLE SANITIZING CAULK 5622708 METHOD OF MAKING
NG SYSTEM 5259557 IMPROVED APPARATUS FOR DILUTION OF LIQUID PRODUCTS 5255820 A COMBINATION OF A NONIONIC SILICONE SURFACTANT AND A NONIONIC SURFACTANT IN
ANT METHOD OF MAKING NON-CAUSTIC SOLID CLEANING COMPOSITIONS 6060444 A COMBINATION OF NONIONIC SILICONE SURFACTANT AND A NONIONICSURFACTANT IN A SOLID
N DES334420 RAISED CONICAL CHEMICAL BLOCK DESIGN DES334968 STEPPED BLOCK CHEMICAL DESIGN DES335330 CYLINDRICAL CHEMICAL BLOCK DESIGN DES334227 KEYED CY
ICAL DISPENSERS 5194230 TWO PART CHEMICAL CONCENTRATE 6211129 TWO PART CHEMICAL CONCENTRATE 6455484 APPARATUS AND METHOD FOR MIXING AND DISPENSING CH
GENT BLOCK DESIGN DES335699 LIQUID DISPENSER WITH COLLAPSIBLE RESERVOIR 5248066 APPARATUS AND METHOD FOR DISPENSING SOLID RINSE AIDS 5320118 APPARATUS AN
R DISPENSING MOISTURE-SENSITIVE UNIT DOSE PACKAGES 5328082 CART FOR DISPENSER ASSEMBLY DES335566 SPRAY GUN FOR DISPENSER ASSEMBLY DES337370 WIRE RACK F
SING SYSTEM INCLUDING DISPENSER FOR FORMING USE SOLUTION FROM SOLID CHEMICAL COMPOSITIONS 5607651 MULTIPLE PRODUCT DISPENSING SYSTEM INCLUDING DISPEN
ESTER AND DEFOAMING AGENT 6294515 DISPENSING APPARATUS HAVING A REMOVABLE VARIABLE PROPORTIONING AND METERING DEVICE 5344074 PROCESS FOR INHIBITION OF
G PRODUCTS THEREFROM 5858299 LIQUID CHEMICAL DILUTION AND DOSING SYSTEM 5746238 PLASTICWARE-COMPATIBLE RINSE AID 5501815 IODINE-BARRIER TEAT DIP CHEMICAL
DETERGENT LEVEL INDICATOR 5385044 THERMO-CHROMATIC DETERGENT LEVEL INDICATOR 5707590 THICKENED HARD SURFACE CLEANER 6268324 THICKENED ALKALINE CLEANER
E OF BLEACH 6589443 METHOD OF MAKING A SOLID ALKALINE CLEANING COMPOSITION 5474698 REDUCED MISTING SPRAY OVEN DEGREASER 5364551 FOOD SAFE COMPOSITION
5559087 DUAL ASPIRATOR 5799831 CONCENTRATED PRODUCT DILUTION SYSTEM 5443094 METHOD AND APPARATUS FOR STORING AND DISPENSING CHEMICAL SOLUTIONS 558432
ED ELECTRICAL UNIT DES357762 ALKALINE CLEANERS BASED ON ALCOHOL ETHOXY CARBOXYLATES 6274541 ALKALINE CLEANERS BASED ON ALCOHOL ETHOXY CARBOXYLATES 6
SITIONS 5534178 WATER POWDER AS A SYNERGIST IN PEST BAITS 5820855 FAT-BASED PEST BAIT 5464613 PETROLEUM BASED PEST BAIT 5914105 BOTTLE FOR CHEMICAL CONCEN
FACES IN FOOD PROCESSING EQUIPMENT USING INLINE OZONATION 5858443 APPARATUS AND METHOD FOR CLEANING AND RESTORING FLOOR SURFACES 5716260 IMPROVED APP
Our world-class research, development and engineering team has
developed thousands of differentiated, proprietary products and
systems over the years, yielding several thousand U.S. and
>
international patents - just a few of which are listed above.
ECOLAB 2003 details matter < 13

18. service completes the circle
Our service is personal. Reliable. Prompt. Thorough. From
in-service training to real-time service reporting. Ordering to
repairs. We do it all for our customers. Because they’re No. 1. > > >
14 > ECOLAB 2003 details matter

19. At a neighborhood supermarket, an Ecolab sales-and-service
associate trains deli employees on the proper way to clean meat
slicers and other food-contact surfaces using our
high-performance products.
ECOLAB 2003 details matter < 15

20. details matter UNITED STATES:
KAY
INSTITUTIONAL
Vigorous new account gains
The Institutional Division
2003 and new product sales paved
achieved steady growth
the way for Kay to achieve
during 2003 despite
double-digit sales and
economic challenges within
review of operating income growth
its markets. It continued to
during 2003, outpacing each
increase market share in all of
of the core industries it
its core segments, and took
operations
serves.
strategic steps to further
improve operating efficiency
HIGHLIGHTS
and customer retention.
> Maintained its strong
competitive position, winning
HIGHLIGHTS
> > > > > > > > > > > > substantial new business, as
> Seized market share from the
well as strengthening its
competition and further
relationships with existing
strengthened its position in the
customers.
corporate account arena,
> Further bolstered its business in
The fine points. The nuts and bolts. thereby enhancing its position
the food retail industry via
as the industry leader in
The inches. Whatever you call them, MarketGuard, a cross-divisional
providing large, multi-unit
program through which Kay’s
restaurant and hospitality
details matter. They definitely matter to offerings are aligned with
operations with consistent,
Ecolab’s Pest Elimination and
chain-wide service and support.
Ecolab’s customers, who look to us for Professional Products offerings
> Continued to penetrate the
in a comprehensive package.
independent restaurant market
products, systems and services that > Introduced more than two dozen
by leveraging its solid distributor
new products including Liquid
partnerships and through the
are not only ingenious, but also Storm XP and Liquid Storm
introduction of two new
packets, two highly anticipated
Ecotemp dishmachines: the
in-depth, positively impacting every additions to its Liquid Storm
low-temperature Typhoon and
product line for power wash
the high-temperature Inferno,
facet of their operations. Details are sinks.
both of which feature exclusive,
> Made investments to meet
built-in solid product technology
equally important to Ecolab’s growing customer demand for
and a revolutionary ventless
web-enabled management data
steam removal system.
investors. They know the unwaveringly
and Kay field service activity at
> Launched innovative new
the unit level. This advanced
aggressive execution of our Circle the offerings such as Formula 1, a
technology is becoming
single-step, on-premise laundry
Customer - Circle the Globe strategy is particularly popular among large
system designed for the
quickservice restaurant chains
hospitality industry, and X-Static
what generates the consistently and major food retail chains.
Soft ’n Scented Static Control
Blocks, which mount directly
superior performance they’ve come to OUTLOOK
inside dryers, providing precise
Kay forecasts another year of
static reduction, extra softness
expect from us. robust growth, with the division
and a long-lasting aroma.
realizing annualized benefits from
customers gained in 2003 and
OUTLOOK
additional expected new account
Institutional expects to drive
Read on for a detailed summary of the growth in 2004. Food retail growth
further growth in 2004 by
is expected to be particularly
continuing to aggressively pursue
specific actions taken by our operating strong, with more existing grocery
new corporate and independent
accounts expected to participate
customers, and by rolling out
divisions and business units during in the MarketGuard program.
several new, technologically
advanced product and system
2003, along with some insight into
innovations in its core markets. It
their anticipated performance in 2004. also remains committed to the
continued expansion and
development of its industry-
leading sales-and-service force,
with priorities being training and
field specialization.
16 > ECOLAB 2003 details matter

21. PROFESSIONAL
PRODUCTS
PEST ELIMINATION GCS SERVICE TEXTILE CARE
Professional Products posted
2003 was another year of Following the acquisitions The Textile Care Division
good sales growth during
solid, double-digit growth for made over the past few years signed a number of sizable
2003 in both of its core
Pest Elimination as it that created and built the corporate account
markets. Its results were
continued to capitalize on the business, GCS Service under- agreements during 2003,
bolstered by a large
enormous cross-selling took a number of actions which – along with improved
corporate account win in the
opportunities available within designed to consolidate profitability – helped to
janitorial sector and better
Institutional, Food & administrative operations and partially offset an otherwise
penetration into the hospital
Beverage, Kay and other standardize service protocols very challenging year in
acute care segment.
Ecolab accounts. Pest in 2003. While this focus on which industry difficulties,
Elimination’s performance internal development resulted such as customer
HIGHLIGHTS
was especially strong in the in lower 2003 results, these consolidation and a reduced
> Delivered growth in the retail
quickservice restaurant and actions have set GCS on a demand for rental uniform
and building service contractor
food retail industries. course for long-term growth. cleaning, resulted in lower
segments both by leveraging its sales.
distributor network and by
HIGHLIGHTS HIGHLIGHTS
focusing increased field and
> Won a number of valuable new > Established a single National HIGHLIGHTS
support resources on national
food retail accounts, including a Customer Service Center that > Focused significant energy on
and regional corporate
nationally prominent discount contains a call center operation strengthening its field
accounts.
retailing chain, through the and an administrative support sales-and-service organization,
> Building on Ecolab’s legendary
cross-divisional MarketGuard center that incorporates the particularly management, as the
solids platform, the division
program. With MarketGuard, work formerly handled by 33 division renewed its
launched the Asepti-Solids
Pest Elimination’s offerings are regional branch locations, a commitment to aggressively
product line into the hospital
marketed in tandem with Kay move designed to greatly growing its business in its core
acute care segment, where it is
and Professional Products improve operating efficiency. commercial laundry and shirt
utilized for central sterile
offerings. > Continued to strengthen its field laundry segments.
instrument cleaning. It has
> Added to its Checkpoint Rodent service protocols, enhancing > Continued the process of exiting
experienced terrific success in
Program with a line of exterior response times and overall unprofitable accounts, thereby
the market.
Discreet Bait Stations, which service capabilities. allowing its field and support
> Introduced Endure 320
are rodent deterrent units > Gained corporate account resources to be more effectively
Advanced Care, a waterless,
placed strategically around the business in the quickservice utilized in the quest for valuable
antimicrobial healthcare hand
exterior of a facility. Designed to market, the family-dining corporate account gains.
rinse with a new lotion formula
be indiscernible to a facility’s segment and the hospitality > Introduced the Energy
that provides high levels of
customers, these units are market, leveraging cross-selling Optimiser, a heat exchange
mildness and efficacy. The
offered in models that appear to opportunities with Ecolab’s other system for professional
product was immediately called
be rocks or exhaust vents. divisions. laundries that was originally
into action on the front lines of
> Further grew its EcoSure food > Received a number of awards developed by the Textile Care
the SARS outbreak.
safety consulting business with from the Commercial Food Division in Europe. It not only
the addition of key corporate Equipment Service Association helps reduce energy costs, but
OUTLOOK
accounts. These included (CFESA) for its field service also improves rinsing results
Professional Products anticipates
several major restaurant chains organization, which is and reduces drying times. The
another year of strong sales
and a discount retailer. considered the most highly Energy Optimiser has been
growth in 2004, although the exit trained and professional in the offered with the Aquamiser, a
from a low-margin janitorial
OUTLOOK industry – as evidenced by the water reuse system, and Ecolab
equipment distribution business
Sustaining the momentum fact that last year it led the chemistry such as the popular
will likely offset reported sales
generated throughout 2003, Pest industry in attaining CFESA Turbo-Flextra Visco Conditioner.
progress. Earnings, however,
Elimination expects to continue its technical certifications.
should show good gains as the
strong growth in 2004. The OUTLOOK
division’s product mix improves.
division will maintain its focus on OUTLOOK In 2004, Textile Care will continue
The healthcare business, which
developing innovative product and GCS Service expects the to reinvigorate its business
will operate as a separate division
service programs that address the infrastructure investments of 2003 through aggressive sales-and-
beginning in 2004, expects the
unique needs of each specific to begin paying off with sales and service efforts that emphasize its
Asepti-Solids program’s good
market it serves. Pest Elimination profit improvement in 2004 as the ability to deliver customer
growth trends to continue.
will also work with its European division leverages its national solutions that provide total cost
associates to create operational network for growth. It will also management. Although the
synergies and leverage work to further increase the industry’s challenging market
opportunities to secure new global productivity and profitability of its environment will be an ongoing
accounts. field service organization via concern, the division plans to
continuous training efforts and combat its effects via a focus on
additional investments in improved profitability.
efficiency-enhancing technologies.
ECOLAB 2003 details matter < 17