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Accommodation
GIP Quality Strategy
 Without safe and decent
accommodation, EPs
cannot focus on the JD and
cultural integration that
develops their leadership
 Providing accommodation
and assistance in finding
accommodation is a reason
that EPs and TN-takers
choose to work with us, so
we have to deliver
The Content
Understanding
the issue of
Accommodation
Role of Sending
and Hosting
entity in solving
the
Accommodation
issue
Key Activities in
solving the issue
Talent Capacity
to ensure
Accommodation
What Our Customers Say about the JD
Clarity Issue
EPs don’t have a place to stay when they first arrive in the host entity
EPs have to change accommodation because the LC cannot afford the
accommodation, misses rent payments, etc
EPs are provided accommodation that is indecent, unreasonably far away from their
work, or unsafe
Expectation
setting with EPs
about
accommodation
standards
Activities in solving the issue
Implementation
of Standards:
Host entity sets
accommodation
standards
1. Implementation of
Accommodation Standards
Accommodation
What?
National standards to ensure all
accommodation is decent and safe for EPs
Who?
Host MC works with LCs to set standards
How?
MC consults with LCs and releases
accommodation standards that need to be
followed for all upcoming accommodation
placements
Suggested content for accommodation checklist
Maximum time for EP to get to work
Maximum number of people living in one house/apartment, maximum
number of people living in one room, and maximum number of people per
bathroom
Minimum amenities (internet, hot water, shower, stove, heat, air
conditioning, etc)
Minimum furnishings per person (1 bed with clean sheets, 1 pillow, 1
blanket, 1 desk, etc)
1. Implementation of
Accommodation Standards
EP has temporary accommodation from arrival
EP must be given two weeks’ notice if accommodation has to be changed
Neighborhoods EPs cannot live in for safety reasons
2. Host Entities Setting Expectations on
Accommodation Standards
Setting
Expectations for
Accommodation
What?
Host Entities communicate their
accommodation standards to partner entities
and EPs
Who?
EP buddy makes them clear between match
and realization stage
How?
Reception booklet, video recording, or 1-on-1
meeting with EP
2. Host Entities Setting Expectations on
Accommodation Standards of Host Entity
Suggested content for accommodation expectations setting
Check if the EP has additional reasonable expectations by email or in a
meeting, for example:
• Can’t live with people of opposite gender
Accommodation
Expectation
Setting
Share your LC’s accommodation standards with the EPs:
• Where they’ll be temporarily accommodated when they arrive
• Maximum number of people they’ll live with per house/room/bathroom,
etc
• Maximum time to work they’ll travel
• Minimum amenities they’ll have
• Minimum furnishings they’ll have
• How they’ll be notified if accommodation has to change
Role of Sending MC
Make sure LCs are
setting reasonable
accommodation
expectations in
their recruitment
Role of Sending LC
Set reasonable
expectations for
accommodation
with EPs
If the home LC
hears about an
accommodation
issue, working
with the EP buddy
of the host LC to
fix the issue
Role of Hosting MC
Establish
accommodation
standards
Release materials
to clearly
communicate the
entity’s
accommodation
standards
Set local
standards
aligned with
national
accommodation
standards
Role of Hosting LC
Set
expectations
with EPs
through
materials or
meetings
Deliver
accommodation
standards, and
firefight if there
are any issues
Talent Capacity in JD Implementation
HOW?
STEP 1:
Plan for Capacity
for Quality and
clear education
content + messages
STEP 2:
Structure, JD and
KPI in different LC
Volumes in iGIP
STEP 3:
Deliver education
and measure
progress
STEP 1: Plan for Capacity for Summer
Use the TM Planning tool to plan
STEP 1: Plan for Capacity for Summer
Here enter number of
interns/EPs one member
can deliver Eg: 1 member –
3 EPs
STEP 1: Plan for Capacity for Summer
That number from slide 2
will multiply with Re goal
you enter for the quarter
so you know how many
members are needed for
delivery in each
programme
STEP 2: Create structures for quality delivery
Structures by
Volume of
Realizations the LC
does
Customize your
structures for the
fruit peak if needed
STEP 2:Structure of an iGIP team to ensure quality with
quantity
REFER TO CAPACITY for Quality
IMPLEMENTATION – iGIP PPT (For structures by
LC Volume)
Step 2: JD of members in a quality team
JD of Delivery members in the team
During Raising period During Matching period During Realization
• Ensure clear and high
quality JD in a specific
product
• Clear expectation setting
with company about role
of EP, salary and
duration of internship
• Visa Support (The key
issue is Eps want MORE
and ACCURATE
information about the
process and documents
related to visa)
• As soon as matches are
confirmed start working
on accommodation
• By now accommodation
should be confirmed and
ready
• Arrange for EP Pick up
and integration into the
LC and city
• Trainee Buddy assigned
for EP
• Induction meeting with
EP and company
iGIP L&D for
Quality
Principles
The right
message/content
Always message quality with growth or quality driving growth
Quality is embedded into all stages of exchange flow (not just
realized)
Quality education is given to all exchange teams however every
member in the entity is aware of this and wants to deliver it
CONTENT PROFILE/TARGET
POSSIBLE
CHANNELS
POSSIBLE TIMELINE
Raising with the
right JD, EP
Profile and for
the right
countries
Focus LCs for iGIP –
Customize by sub product
LCVPs – knowledge
TLs and team members –
training of how to sell
Virtual trainings, GIP
Newsletters and videos
Weekly calls with focus LCs
VPs and TLs
MAY!!
How to use AND
measure NPS –
Link it to KPI of
delivery teams
For LCVPs and Team
Leaders of ALL LCs
Virtual channels, conferences,
LC Visits May
Detractor issues –
how to eliminate
them, who is
involved, what
synergy is
needed, what
action steps to
take
Focus LCs for iGIP, LCVP
iGIP, LCVP TM
Virtual channels, LC Coaching
visits, conferences May and June
Quality delivery
at realized stage
– Same as above Same as above June and July
CONTENT PROFILE/TARGET
POSSIBLE
CHANNELS
POSSIBLE TIMELINE
EP Integration for
iGIP EPs
LCVP iGIP, TL and Team
members for iGIP
Virtual and Physical June and July
Effective AIESEC
support to EP for
anything to do
with logistics or
JD/with the
company
LCVP iGIP, TL iGIP Virtual and Physical June and July
Visa information
and support
LCVP iGIP, LCVP Finance Virtual May-July
iGIP side should be aware of oGIP process and how to prepare
Eps virtually (As a start of EP Integration even before the
realization)

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GIP Quality Strategy - Accommodation Issue

  • 2.  Without safe and decent accommodation, EPs cannot focus on the JD and cultural integration that develops their leadership  Providing accommodation and assistance in finding accommodation is a reason that EPs and TN-takers choose to work with us, so we have to deliver
  • 3. The Content Understanding the issue of Accommodation Role of Sending and Hosting entity in solving the Accommodation issue Key Activities in solving the issue Talent Capacity to ensure Accommodation
  • 4. What Our Customers Say about the JD Clarity Issue EPs don’t have a place to stay when they first arrive in the host entity EPs have to change accommodation because the LC cannot afford the accommodation, misses rent payments, etc EPs are provided accommodation that is indecent, unreasonably far away from their work, or unsafe
  • 5. Expectation setting with EPs about accommodation standards Activities in solving the issue Implementation of Standards: Host entity sets accommodation standards
  • 6. 1. Implementation of Accommodation Standards Accommodation What? National standards to ensure all accommodation is decent and safe for EPs Who? Host MC works with LCs to set standards How? MC consults with LCs and releases accommodation standards that need to be followed for all upcoming accommodation placements
  • 7. Suggested content for accommodation checklist Maximum time for EP to get to work Maximum number of people living in one house/apartment, maximum number of people living in one room, and maximum number of people per bathroom Minimum amenities (internet, hot water, shower, stove, heat, air conditioning, etc) Minimum furnishings per person (1 bed with clean sheets, 1 pillow, 1 blanket, 1 desk, etc) 1. Implementation of Accommodation Standards EP has temporary accommodation from arrival EP must be given two weeks’ notice if accommodation has to be changed Neighborhoods EPs cannot live in for safety reasons
  • 8. 2. Host Entities Setting Expectations on Accommodation Standards Setting Expectations for Accommodation What? Host Entities communicate their accommodation standards to partner entities and EPs Who? EP buddy makes them clear between match and realization stage How? Reception booklet, video recording, or 1-on-1 meeting with EP
  • 9. 2. Host Entities Setting Expectations on Accommodation Standards of Host Entity Suggested content for accommodation expectations setting Check if the EP has additional reasonable expectations by email or in a meeting, for example: • Can’t live with people of opposite gender Accommodation Expectation Setting Share your LC’s accommodation standards with the EPs: • Where they’ll be temporarily accommodated when they arrive • Maximum number of people they’ll live with per house/room/bathroom, etc • Maximum time to work they’ll travel • Minimum amenities they’ll have • Minimum furnishings they’ll have • How they’ll be notified if accommodation has to change
  • 10. Role of Sending MC Make sure LCs are setting reasonable accommodation expectations in their recruitment
  • 11. Role of Sending LC Set reasonable expectations for accommodation with EPs If the home LC hears about an accommodation issue, working with the EP buddy of the host LC to fix the issue
  • 12. Role of Hosting MC Establish accommodation standards Release materials to clearly communicate the entity’s accommodation standards
  • 13. Set local standards aligned with national accommodation standards Role of Hosting LC Set expectations with EPs through materials or meetings Deliver accommodation standards, and firefight if there are any issues
  • 14. Talent Capacity in JD Implementation
  • 15. HOW? STEP 1: Plan for Capacity for Quality and clear education content + messages STEP 2: Structure, JD and KPI in different LC Volumes in iGIP STEP 3: Deliver education and measure progress
  • 16. STEP 1: Plan for Capacity for Summer Use the TM Planning tool to plan
  • 17. STEP 1: Plan for Capacity for Summer Here enter number of interns/EPs one member can deliver Eg: 1 member – 3 EPs
  • 18. STEP 1: Plan for Capacity for Summer That number from slide 2 will multiply with Re goal you enter for the quarter so you know how many members are needed for delivery in each programme
  • 19. STEP 2: Create structures for quality delivery Structures by Volume of Realizations the LC does Customize your structures for the fruit peak if needed
  • 20. STEP 2:Structure of an iGIP team to ensure quality with quantity REFER TO CAPACITY for Quality IMPLEMENTATION – iGIP PPT (For structures by LC Volume)
  • 21. Step 2: JD of members in a quality team JD of Delivery members in the team During Raising period During Matching period During Realization • Ensure clear and high quality JD in a specific product • Clear expectation setting with company about role of EP, salary and duration of internship • Visa Support (The key issue is Eps want MORE and ACCURATE information about the process and documents related to visa) • As soon as matches are confirmed start working on accommodation • By now accommodation should be confirmed and ready • Arrange for EP Pick up and integration into the LC and city • Trainee Buddy assigned for EP • Induction meeting with EP and company
  • 23. Principles The right message/content Always message quality with growth or quality driving growth Quality is embedded into all stages of exchange flow (not just realized) Quality education is given to all exchange teams however every member in the entity is aware of this and wants to deliver it
  • 24. CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE Raising with the right JD, EP Profile and for the right countries Focus LCs for iGIP – Customize by sub product LCVPs – knowledge TLs and team members – training of how to sell Virtual trainings, GIP Newsletters and videos Weekly calls with focus LCs VPs and TLs MAY!! How to use AND measure NPS – Link it to KPI of delivery teams For LCVPs and Team Leaders of ALL LCs Virtual channels, conferences, LC Visits May Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take Focus LCs for iGIP, LCVP iGIP, LCVP TM Virtual channels, LC Coaching visits, conferences May and June Quality delivery at realized stage – Same as above Same as above June and July
  • 25. CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE EP Integration for iGIP EPs LCVP iGIP, TL and Team members for iGIP Virtual and Physical June and July Effective AIESEC support to EP for anything to do with logistics or JD/with the company LCVP iGIP, TL iGIP Virtual and Physical June and July Visa information and support LCVP iGIP, LCVP Finance Virtual May-July iGIP side should be aware of oGIP process and how to prepare Eps virtually (As a start of EP Integration even before the realization)