1. 2014 COOKIE PROGRAM MANUAL

3. Troop Timeline and Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Troop Materials List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before the Sale
Why is the Girl Scout Cookie Program So Important?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What’s Our Goal & What’s New?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Support for Camp Sombrero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
The 5 Skills and Girl Scout Leadership Outcomes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The 5 Skills: Shaping Your Girl’s Future. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Girl Scout Cookie Business Curriculum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Girl Scout Cookie Activity Pin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Gift of Caring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troop Volunteer Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Goal Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cookie Club. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Suggestions for Family Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Practical Tips for Parents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Parent Financial Responsibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Safety Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Council Borders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
City Solicitation Ordinances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting up eBudde. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Planning Your Cookie Booths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing Troop Initial Cookie Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing Troop Initial Reward Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
During the Sale
Sales Techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Cookie Booth Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
What To Do in an Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Troop Cookie Inventory Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troop-to-Troop Transfers in eBudde. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Tracking Girl Activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Cookie Cupboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Consumer Complaints & Media Inquiries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
After the Sale
Troop Financial Responsibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Rewards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Table of Contents
1

4. 2
Prior to participating □ Troop Cookie Managers should complete an adult annual
membership registration form, volunteer application and
background check prior to handling troop funds and chaperoning
girls at cookie booths.
Beginning October 26 □ Attend Troop Cookie Manager Training provided by the Service Unit
Cookie Manager.
□ Complete Troop Cookie Manager Agreement online at
www.girlscoutsaz.org/troop-product-program. You will need the
troop bank account number to complete the form. Note: Troop
Program Managers, do not need to submit agreement
again if already submitted for Fall Sale.
December 15 □ Girls registered by December 12 will be uploaded from Personify
(the registration database) to eBudde and the Girl tab in eBudde
becomes active.
□ Troops can start entering self-scheduled booths in eBudde
January 2 □ Round 1 – Request Cookie Booth sites via eBudde. Starting time is
9:00 am, one slot per troop.
January 6 □ Round 2 – Request Cookie Booth sites via eBudde. Starting
time is 9:00 am, two additional slots per troop.
January 8 □ Submit troop initial order in eBudde. Note: eBudde will be locked at
11:59 pm on January 8, 2014.
January 9 □ Round 3 – Request Cookie Booth sites via eBudde. Starting time is
9:00 am, two additional slots per troop.
January 13 □ Round 4 – Request Cookie Booth sites via eBudde. Starting time is
9:00 am, two additional slots per troop.
January 16 □ Final Round – Request Cookie Booth sites via eBudde. Starting time
is 9:00 am, unlimited slots available through the remainder of
the sale.
By January 24 □ Set up girl information in Cookie Club.
□ Hold a family meeting and collect Parent/Guardian Agreements.
Note: Girls who submitted Parent/Guardian Agreements for the Fall
Sale DO NOT need to submit another agreement for Cookies.
□ Hold a troop Cookie Sale Activity meeting. Promote the 5 Skills,
badge activities, booth prep, etc.
□ Participate in a Cookie Rally – Rallies are held at the Council and
Service Unit level.
January 25 -26 □ Cookie Pick-up! Service Unit Cookie teams will communicate dates
and times.
Troop Timeline and Checklist
October – January // Before the Sale
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL

5. January 27 – March 9 □ Cupboards open! Troops can pick up additional cases at the
cupboards. Service Unit Cookie teams will communicate dates
and times.
□ Door-to-Door sales with cookies in hand!
□ Booth Sales! Note: No troop is allowed to hold a booth sale
before January 27, 2014.
□ Troop Product Managers collect money and deposit into troop bank
account frequently. Tip: Collect money from parent/guardians
weekly and each time they pick up additional product.
February 20 □ 1st ACH Debit! We will be withdrawing $1 per package based on
the troop initial order and all cupboard transactions through
February 7, 2014.
January to March // During the Sale
March to May // After the Sale
by March 12 □ Verify eBudde sales report against receipts. Report any
discrepancies to Council.
□ Submit rewards order in eBudde. Note: eBudde will be LOCKED at
11:59 pm on March 12, 2014.
March 12-16 □ Complete Outstanding Parent/Guardian Account report – submit
to productprogram@girlscoutsaz.org no later than March 16, 2014
□ Make sure all addresses for girls selling over 500+ packages of
cookies are up to date with your SU Registrar! Invitations to the
500+ event will be mailed directly to the Girl Scout.
March 19 □ 2nd ACH Debit! GSACPC will be withdrawing the remaining amount
due Council as stated on the Troop Sales Report in eBudde.
April 11-13 □ 1,500+ Disneyland Event (by invitation only)
Early May □ Distribute rewards to girls.
May 3 □ 500+ Sunsplash Event (by invitation only)
May 10 □ 1,000+ Luau Event (by invitation only)
Until December 31, 2014 □ Save at troop level the following:
1. Product Program Parent/Guardian agreements
2. Cupboard receipts
3. Troop to troop transfer receipts
4. Girl product receipts
5. Girl money receipts
Note: You may be asked to submit these to Council if questions
arise during audit of accounts OR if there is a collections issue.
3

6. Troop Materials List
Troop Cookie Managers should have the following materials before the beginning the program:
Materials Quantity Purpose
Girls Guide to
Girl Scouting
For purchase at
Council Shop
The Cookie Business Badge information can be
found here.
Order Cards and
Money envelopes
1 per girl Distribute order cards and money envelopes when
distributing the initial order of cookies. Order cards may
be used for additional orders if you don’t have product
in hand. Girls can also keep track of their customers and
purchases so they have a sales record for next year.
Parent/Guardian
Agreements
1 per girl Each registered and participating Girl Scout needs to
submit a Parent/Guardian agreement to participate in
the Cookie sale. Girls who submitted agreements for
the 2013 Fall sale DO NOT need to re-submit one for the
2014 Cookie sale.
Receipt Books (M-3) 2 per troop
(more by request)
Troops use receipts when giving product to parents,
accepting money from parents, and troop to troop
product transfers.
Troop Product Manager
Position Agreement
Online Troop Cookie Managers must submit this form prior to
the start of the sale. Troop Product Managers who also
selected the Cookie Sale when they submitted this form
for the 2013 Fall sale DO NOT need to re-submit.
https://girlscoutsaz.org/troop-product-program
Cookie Program Manual 1 per troop The manual provides guidance to Troop Cookie
Managers.
1 package of Samoas 1 per troop
To use during Cookie Activity or Family meetings.
Reward samples Check-out from SU
Cookie Manager
To show girls and parents during Family meeting or
Cookie Activity meetings.
Cookie Cupboard
ID Cards
2 per troop To be used for identification when picking up additional
cookies from a Cookie Cupboard.
GOC Receipts 2 per troop To be used for customers purchasing cookies for
Gift of Caring.
GOC Package Wrap 2 per troop To be used as a point of sale display to encourage Gift
of Caring sales at Cookie Booths. It fits around a box of
Thin Mints.
5 for $20 signage 1 per troop To be used as a point of sale display to increase multiple
sales at Cookie Booths.
Outstanding Parent/
Guardian Account form
Available online Use if needed for outstanding parent/guardian
accounts.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
BEFORETHESALE
4

7. Let’s Get Started!
Girls enjoy participating in the Cookie Program each year. The proceeds allow girls to fulfill troop goals
that include fun and learning and to make a difference in their community. This manual will provide
adult volunteers with the guidance needed to have a fun, easy and successful sale!
Why is the Girl Scout Cookie Program So Important?
It’s more than money. It’s the lifelong skills that girls learn by doing and the confidence they build doing
it. The Cookie Program helps girls develop skills in five areas: Goal Setting, Decision Making, Money
Management, People Skills and Business Ethics. These are essential skills needed to successfully
navigate life – whether working on a high-school science project team, running a household, being a
project manager or a company CEO. Not many organizations offer these key business skills to girls.
Girl Scouting does, with the largest girl-led business in the world!
What’s Our Goal this Year?
To sell 3,300,000 packages of cookies in 2014.
What’s staying the same?
The cost is still $4 a package. We’ll continue to offer the six most popular cookies: Thin Mints,
Tagalongs, Samoas, Do-Si-Dos, Trefoils and Savannah Smiles.
What’s new this year? Cookies Now!
Cookies will be available at the start of the Cookie Program. So girls can sell to neighbors, friends
and families, with cookies in hand.
Selling Simplified: Just One Step to Sell, Deliver and Collect Money!
»» Saves times for busy families! Instant cookie gratification! Customers won’t have to wait for
cookies to be delivered. And girls can circle back to customers before the end of the sale to sell
them a few more boxes.
»» Shorter cookie sale. The overall sales time is consolidated into just six week, making it easier for
girls and volunteers to participate.
»» Increased sales. Selling with cookies in hand has been successful in other Councils. They saw
sales increase by at least 10% over prior year. Last year, our sales only increased by 1.3%.
»» Girls can still use order forms, if they choose. But now, they can be used as a cookie sales record
that can be kept from year to year, helping girls build their customer base.
BEFORETHESALE
5

8. $1.04 $1.1788¢ 45¢ 29¢ 17¢
Cookie
Program
Costs
26%
Troop
Proceeds,
Girl Rewards,
& Service
Unit Bonus
22%
Girl
Programs
& Activities
11%
Volunteer
Training
& Support
7%
Camp
Facilities
& Programs
4%
Membership
Support
29%
Support for Camp Sombrero
GSACPC has embarked on The Campaign for Girls in Arizona. This ambitious campaign’s goals
are to raise $15 million dollars that will allow us to bring Girl Scouting to more girls, especially in
underserved communities, develop and support new adult volunteers, expand our program offerings
and transform Camp Sombrero into The Leadership Center for Girls and Women. As of the date of
printing, we have already raised $2.6 million.
»» The idea to use a portion of cookie sales to fund the transformation of Camp Sombrero came
out of our girl-led Annual Meeting in April 2013 and was approved by the Board of Directors in
June. This is a great way for our Girl Scouts and their families can help make this dream a reality.
»» Proceeds for the first 3 million packages will be used to sustain Girl Scouting in our community!
»» In 2014 and 2015, all Council proceeds from cookie sales over 3 million packages will be used to
transform Camp Sombrero. So by reaching our goal of 3.3 million packages of cookies in 2014,
we will have raised $630,000 towards transforming Camp Sombrero into the Leadership Center
for Girls and Women.
How the Cookie Crumbles
Each package of cookies costs $4.00. All proceeds generated from the Cookie Program stay in our
local Girl Scout council to support Girl Scouting in Arizona. Here’s how girls and the community
benefit from every package of cookies sold during the Girl Scout Cookie Program.
Council Cookie Booth Scheduler Opens January 2
Troop Initial Inventory Order Due in eBudde January 8
Delivery Weekend January 25 & 26
Cookie Go Day! Cookies in Hand, Booth Sales & Cupboards Open January 27
First ACH Debit from Troop Accounts February 20
Sale Ends March 9
Second ACH Debit from Troop Accounts March 19
Key Dates
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
BEFORETHESALE
6

9. It Takes a Team!
To ensure the girls have the best possible experience, we recommend that each troop involve a team
of adult volunteers.
»» Program Volunteer – This role is usually held by the Troop Leader, who helps to guide girls
through the learning experiences built into the Cookie Program. This manual contains tools to
help girls learn the 5 Skills, information on the Cookie Business Badges and sales techniques.
»» Troop Cookie Manager – This role is often assigned to an organized parent volunteer in the
troop and referred to as the “Cookie Mom” or “Cookie Dad”. This year, managing troop inventory
will be especially important and is part of the Troop Cookie Manager’s duties. In addition, this
volunteer will be responsible for eBudde, organizing troop booth sales and handling the troop
finances as it relates to cookies sales.
»» Booth Chaperones – These volunteers assist at booths and support girls as they interact with
customers. Understanding our safety guidelines is important for these volunteers.
»» Parents/Guardians – When adults understand the importance of an activity, they give it their
full support. Invite girls to plan a family meeting and ask parents for their support.
The First Steps to Success
Once you have a troop team organized, the next steps are:
»» Attend Troop Cookie Manager Training.
»» Become familiar with the information in this Cookie Program Manual and the Girls Guide to
Girl Scouting.
»» Plan and engage girls in troop activities that will make participation in the Cookie Program a
learning activity.
BEFORETHESALE
7

10. the15outcomes
oftheGirl scout
leadershipexperience
Discover
● Girls develop a strong
sense of self
● Girlsdeveloppositivevalues
● Girls gain practical life skills
● Girls seek challenges in
the world
● Girls develop critical
thinking
Connect
● Girls develop healthy
relationships
● Girls promote cooperation
and team building
● Girls can resolve conflicts
● Girls advance diversity
in a multicultural world
● Girls feel connected to
their communities,
locally and globally
take action
● Girls can identify
community needs
● Girls are resourceful
problem solvers
● Girls advocate for
themselves and others,
locally and globally
● Girls educate and
inspire others to act
● Girls feel empowered
to make a difference in
the world
the 5 skills and Girl scout
leadership outcomes
Everything girls do in Girl Scouting is designed to help them grow into leaders of Courage,
Confidence, and Character. The 5 Skills that girls learn through the Girl Scout Cookie
Program are an important ingredient in the Girl Scout Leadership Experience.
Here are a few examples of how participating in the Cookie Program teaches Girl Scouts
skills that will help them grow into leaders in their own life, leaders in business, and
leaders in the world:
the5skills leadershipBenefitsinGirlscoutingandBeyond
GOAL SETTING: Your Girl Scout sets cookie sales goals individually and, with her
team, creates a plan to reach them. She develops Cooperation and Team Building skills all
along the way!
DECISION MAKING:Your Girl Scout helps decide how her team will spend their
cookie money, furthering the Critical Thinking and Problem Solving skills that will help her
in many aspects of her life.
MONEY MANAGEMENT:Your Girl Scout takes cookie orders, handles
customers’ money, and gains valuable and Practical Life Skills around financial literacy.
PEOPLE SKILLS: Your Girl Scout learns how to talk to, listen to, and work with
all kinds of people while selling cookies. These experiences help her develop Healthy
Relationship and Conflict Resolution skills that she can use throughout her life.
BUSINESSETHICS:Your Girl Scout is honest and responsible at every step of the
cookie sale. Her business ethics reinforce the PositiveValues she is developing as a Girl Scout.
To learn more about the Girl Scout Leadership Experience, visit www.girlscouts.org/gsle.
For more information on the Girl Scout Cookie Program, visit www.girlscouts.org/cookies.
Here’s why the 5 Skills matter!

11. the 5 skills: shaping
your Girl’s Future
GoalsettinG
DeCisionMaKinG
MoneyManaGeMent
peoplesKills
BusinessethiCs
Whydotheymatter?
Because when your Girl Scout has learned these skills, she’ll be poised for success in her
career. Think about it:
When employers interview job candidates, they all look for the same things. This is true
whether the employer is a bank, high-tech company, university, hospital, publishing
house, car dealership, accounting firm—or even the local pet store! They want:
Someone who can set goals and meet deadlines.
Blowing a deadline can mean blowing a deal!
Someone who works well with others.
Who wants to deal with strife and complaining in the workplace? Not the boss!
Someone who understands customers.
It doesn’t matter whether the “customers” are hospital patients, TV viewers, or other
companies—every business has to know its customers and what they want.
Someone who can influence others.
This doesn’t just mean selling a product. Employers want people who can sell ideas, pitch
projects, and make deals.
Someone who is honest, trustworthy, and reliable.
This kind of goes without saying—or it should!
soundlikeanyoneyouknow?
that’syourGirlscout,usingthe5skillsshelearnedintheGirlscoutCookieprogram.
9

14. the Girl scout
Cookie activity pin
All girls who participate in the Girl Scout Cookie Program are eligible to earn the annual
Cookie Activity Pin. When they earn the pin, invite girls to share their accomplishments in
each of the 5 Skills.Here’s how girls achieve the 5 Skills through the Girl Scout Cookie Program:
1.Goal setting
Ƀ Set personal learning goals. What do you want to learn this year? What do you
want to do better? Share this with at least one other person or your group.
Ƀ Set personal sales goals for yourself based on your personal and group goals.
Keep a record of your accomplishments each year!
2.Decision Making
Ƀ Develop a basic business plan for your cookie sale.
Ƀ Work as a team with other Girl Scouts to decide when and where you’ll sell cookies
and what you’ll do with the money you earn.
3.MoneyManagement
Ƀ Develop a budget for accomplishing at least one of the goals you set in the Goal
Setting step. Use this budget to help determine your sales goals.
Ƀ Be able to explain how the money earned in the Girl Scout Cookie Program helps
you, your group, and your council.
4.peopleskills
Ƀ Practice your “elevator speech” for customers about what you are selling, why you
are selling it, and why they should purchase it.
Ƀ Make a list of customers you will approach. Don’t forget people you sold to last year!
5.Businessethics
Ƀ Discuss how living the Girl Scout Promise and Law applies to what you do in the
Girl Scout Cookie Program as a businesswoman.
the Cookie activity pin
is available in august
for purchase at your
local store or through
www.girlscoutshop.com.
the pin is a different color
every year.
Celebrating the 5 Skills with girls!
12

15. How Cookies Help the Community –
Gift of Caring
The Gift of Caring allows girls to learn about philanthropy and giving
back to the community, while earning proceeds for troop activities.
Some customers would rather donate a box of cookies than eat them
– and the Gift of Caring option is the way they can.
There are two Gift of Caring options: The Troop option or the Council
option. Troops can promote one or both programs AND earn troop
proceeds and girl rewards at the same time! Either way is fantastic for
our Girl Scouts to reach out to the community with cookies.
Gift of Caring purchases are tax deductible to the extent allowed by law.
During the goal setting process, please encourage Service Units, girls and troops to set specific Gift of
Caring goals. Provide opportunities for girls to learn about the organizations they support so they can
promote their Gift of Caring goals when talking to customers.
1. Council Gift of Caring
The Council or “virtual” Gift of Caring option makes it easy for troops to participate since we
“virtually” handle it all for you. Any Gift of Caring cookies purchased and entered in eBudde under
C_GOC will be donated to organizations that provide food for hungry families and to our military
service members. St. Mary’s Food Bank Alliance, St. Vincent de Paul’s Food Bank and the USO
have been selected to receive cookies donated through the Council Gift of Caring.
Benefits: The Council handles all the details!
• Cookie inventory is managed by the Council.
• Cookie delivery is handled by the Council.
Girls receive rewards for Gift of Caring cookies and troops receive proceeds.
Step 1 Girls ask customers to purchase extra packages for the Gift of Caring program while
selling door-to-door or during booth sales. Purchases may be recorded on the girl
order card while selling individually or on the troop Gift of Caring goal tracker at the
booth sales. Money is collected at the time of purchase.
Step 2 Troop Cookie Managers input cookies sold into the first Gift of Caring column in
eBudde. Note: In eBudde, this column is labeled C_GOC (Council Gift of Caring).
Step 3 Council arranges delivery of these cookies to Council chosen organizations:
St. Mary’s Food Bank Alliance, St. Vincent de Paul Food Bank and the USO.
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16. 2. Troop Gift of Caring
The Troop Gift of Caring option allows troops to collect cookie donations and donate them to an
organization of their choice in their community. It is important for troops to set a goal and select
a specific organization prior to selling, so girls can effectively communicate this opportunity
to customers. Be sure to check with the organization in advance to make sure they are able to
accept your gift!
Benefits: Troops choose the organization to receive donated cookies.
• Troops are responsible for delivering cookies to their chosen organizations. (Please take
photos of girls delivering the Troop Gift of Caring cookies and share them with the Council
for possible media use.)
Girls receive rewards for Gift of Caring cookies and troops receive proceeds.
Step 1 Girls ask customers to purchase extra packages for the Gift of Caring program while
selling door-to-door or during booth sales. Purchases may be recorded on the girl
order card while selling individually or on the troop Gift of Caring goal tracker at the
booth sales. Money is collected at the time of purchase.
Step 2 Troop Cookie Managers use unsold inventory or, if needed, pick up additional product
from the Cookie Cupboards at the end of the sale to fill Gift of Caring orders.
Step 3 Troop Cookie Managers input cookie orders into the last Gift of Caring column in
eBudde. Note: In eBudde, this column is labeled T_GOC (Troop Gift of Caring).
Step 4 Troops deliver their Gift of Caring cookies to the organization of their choice.
Gift of Caring Tools
No matter which option you choose to participate in, use the Gift of Caring tools!
»» The Package Wrap creates our “seventh” flavor—the Gift of Caring. Each troop will receive
a Package Wrap that fits a Thin Mint box. Use this during booth sales to display our “seventh”
flavor and drive sales.
»» Receipt pads will be provided to each troop and should be used when customers purchase a
package for Gift of Caring. Don’t forget Gift of Caring purchases are tax deductible to the extent
allowed by law.
»» The Gift of Caring Goal Tracker is a fun tool for girls to watch their sales grow. Girls can color
in a cookie on the sheet each time a package is sold. Once a sheet is completed display it for
customers to see your progress! And the community’s generosity!
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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17. Troop Volunteer Resources
There are many resources for volunteers to support a successful Cookie Sale. In addition to the
information in this manual, there are online resources and dedicated volunteers and staff to guide you
through the sale.
Staff contacts are listed in the back of this manual. Each Service Unit will have a volunteer cookie
team in place to support troops in their community. Get to know the SU Cookie team by attending the
cookie training they provide. Don’t forget your Service Unit Cookie Team are volunteers, just like you!
TM
VIP eTraining is an online training path created by Little Brownie Bakers designed to educate users on
the in’s and out’s of the Cookie Program.
VIP eTraining is accessible to anyone, and should be used to either supplement your own training, or
provided as a tool for getting more information regarding the 2014 Cookie Program!
Web Address http://VIPetraining.littlebrownie.com
Log-in & Password Use your log-in from previous sales, OR click “Request Access” if
you are new.
Help? Contact the Product Program team for help, or look at the GSACPC
website for more information: www.girlscoutsaz.org/cookie-program.
Don’t forget… Service Unit Cookie Manager can utilize VIP eTraining for their own
knowledge as well as for their Troop Cookie Managers.
There are eQuizzes at the end of every module, and certificates of
completion can be printed. A great tip is for Troop Cookie Mangers to
review VIP eTraining before attending a training class.
eBudde is the online cookie ordering and tracking system from Little Brownie Bakers. All troops and
service units must submit their cookie and reward orders through eBudde.
Web Address https://eBudde.littlebrownie.com
Log-in & Password Log-in: Your email address. Password: An initial email with the default
password will be sent directly from eBudde once your Cookie SU
Manager enters your contact information into eBudde.
NEED Help? Checkout the Cookie Resource page online at girlscoutsaz.org/cookies
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18. Girl Scouts of the USA is the premier leadership organization for girls. The $760 million Girl Scout
Cookie Program is the largest girl-led business in the country.
The GSUSA web site will provide you with resources to help you coach your girls to success!
Web Address www.girlscouts.org/program/gs_cookies
materials available » 5 Skills for Girls
» Pins and Badges
» Videos
» Posters, Thank You Cards
» Girl Scout Cookie History
» FAQ’s
Little Brownie is the go to web site! Cookie volunteers – along with families and girls – will want to check
out the latest offerings from your baker partner. From exciting activities for girls to teen business tools
and to fun promotional ideas, this dynamic resource will help you have a great season.
Web Address http://littlebrownie.com
materials available » Clip art for posters, cookie bundling and crafts
» Girl and teen resources
» Games and crafts
» Cookie nutrition information and recipes
» Cookie Club
» Cookie entrepreneur teen business resources
» Learning activities
» Links to eBudde
» And more!
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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19. Communications
Leading up to and during the cookie season there are important updates, reminders and deadlines
that will be communicated to you via email by the Arizona Cactus-Pine Product Program Team and
Service Unit Cookie Managers. These emails will be sent out directly from eBudde throughout the
sale. You are responsible for information contained in these communications. Be sure you don’t
accidentally unsubscribe from any eBudde emails because you will miss essential information.
One Smart Cook-eNews is a brief, weekly e-newsletter distributed during the cookie season to
service unit cookie managers, troop cookie managers and troop leaders. It contains important,
timely information such as upcoming due dates and answers to common questions. One Smart
Cook-eNews is also sent out through the eBudde system from the Arizona Cactus-Pine Product
Program team.
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20. Goal Setting
How to Set Goals with Girls
One of the most important lessons girls can learn through selling cookies is how to set and reach their
goals. Help keep goals realistic, but optimistic. As girls progress toward their goal, you can always pick
up additional cookies at a cookie cupboard.
Setting Troop Goals
»» Brainstorm as a troop! What fun activities will the Cookie Program help fund – community
service project, camping, troop badge activities or travel? The opportunities are unlimited!
»» For returning troops, review last year’s sales in eBudde. Can girls reach higher sales goals?
»» For new troops, review the chart for the average packages sold last season.
»» Consider the council goal of 3.3 million packages – to reach this goal, the troop “per girl average”
goal is 200. Don’t forget – all council proceeds from cookie sales over 3 million packages will go
to fund the transformation of Camp Sombrero into the Leadership Center for Girls and Women.
»» Talk about how the girls can help each other reach their troop goals.
Average packages sold per girl in Arizona Cactus-Pine in 2013:
131 pkg/girl 168 pkg/girl 183 pkg/girl 223 pkg/girl 200 pkg/girl 146 pkg/girl
Setting Girl Goals
»» Guide each girl in setting a personal learning goal such as discovering how to reach new
customers or how up-selling can lead to better sale results.
»» For new troops, consider the average packages sold per girl in 2013, by grade level.
»» If girl goal totals are less than troop goals, re-evaluate troop goals and/or revisit girl goals.
»» Do the girl’s parents/guardians agree with her goal? The family cookie meeting is the time to
make sure parents/guardians are on board with girl goals.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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21. Cookie Club is a terrific way to get the parents and girls involved right from the start of the sale. Cookie
Club is a safe website where girls can manage their cookie business online, take promises for cookies
and learn more goal-setting strategies.
Did you know – on average, customer purchase 6 packages of cookies when placing the
order online!
How do I setup my troop?
1. Sign into Cookie Club using your eBudde credentials.
2. Click on the Troop Setup tab.
3. If you have more than one troop, select the appropriate troop number that you are currently
entering data for. If you have one troop, the troop number will automatically be displayed.
4. Enter “Our Troop Goal”, “Boxes Needed to Reach Goal”, “Troop Pledge Text”, and
“Girl Information”.
5. “Our Troop Goal” is the goal that girls have chosen in troop meetings. Girls will see this goal when
they join the Cookie Club. Examples of troop goals are a trip you’ll take together or a community
project that your funds will support.
6. “Boxes Needed to Reach Goal” is the total of boxes that our troop would like to distribute in
order to reach the end of the season troop goal.
7. “Our Troop Pledge Text” is the text that will appear in the troop message section for your girls’
Friends and Family Promise emails. The salutation and signature will be system-generated.
8. Now enter names and ages of the girls, and create a password for each girl and enter the
optional GSUSA ID if you have it available. Once you save this information, the system
automatically generates her login ID.
9. Click the submit button next to “Enter/Edit Girl Information”.
10. Demonstrate and share passwords with girls at the family meeting!
Troop Cookie Managers will have access to reports through Cookie Club and can
view girls’ activity throughout the sale. The “View All Troop Activity” is particularly
helpful to see how many emails have been sent.
Girls sending 30+ emails in Cookie Club will earn the Cookie Buzz patch! Don’t
forget – order the girls patches on the reward tab in eBudde.
Note: If you are a returning troop, we are no longer participating in the Cookie Club Next Generation
Pilot. Our partner, Little Brownie determined that it would be best if we remained with the original
version of Cookie Club. As a result Cookie Club is no longer pushing orders to eBudde. Leaders must
enter all girls manually in Cookie Club.
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22. Suggestions for the Family Meeting
Parents and guardians appreciate knowing what’s going on. So before the start of Cookie Program,
the Troop Cookie Manager should have a meeting for parents/guardians. It’s also a good time to ask
parents for their help with program activities, cookie delivery, and staffing booth sites.
You may copy any information from this manual to share with parents. We suggest that you share the
following information:
»» “The 5 Skills and Girl Scout Leadership Outcomes”
»» “The 5 Skills: Shaping Your Girl’s Future”
»» “Practical Tips for Parents”
»» “Parent Financial Responsibility”
»» “Safety Tips”
At this meeting, the Troop Cookie Manager will want to:
»» Share the excitement of the Cookie Program!
»» Involve girls in the meeting – perform skits to share sales techniques and then brainstorm with
families to come up with new ways to sell.
»» Share with parents the impact of the 5 skills and the importance of “earning by learning”.
»» Explain Cookie Club and encourage its use.
»» Encourage parents to make the sale a family affair!
»» Have girls share troop goals and individual goals.
»» Check out the sample reward items from the Service Unit Cookie Manager and let girls get
excited about what they can earn.
»» Recruit a volunteer team of parents and guardians to help with tasks (such as cookie delivery
and distribution, booth sales, etc.)
»» Review or hand out information on safety issues, uniforms requirements, troop timelines, etc.
»» Plan a few activities and have fun! Serve a special snack or have girls & parents make posters
together.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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23. Practical Tips for Parents
What can a cookie buy? An experience of a lifetime!
Girl Scouts of the USA is the premier leadership organization for girls. The $750 million Girl Scout
Cookie Program is the largest girl-led business in the country and generates immeasurable benefits
for girls, their councils and communities nationwide. And your Girl Scout is leading the way!
You can help make this year’s Cookie Program a success!
Support your Girl Scout!
»» Make the Cookie Program a family affair and have fun together!
»» Help your Girl Scout network with family and friends, but let her do the “ask” so she can learn
important business skills.
»» Help her arrange to take orders at your place of work, place of worship, or other places where
people might purchase Girl Scout Cookies.
»» Share your business expertise and help link the Girl Scout Cookie Program with the wider
business world.
»» Assist as needed with Cookie Club.
»» Support her troop leader by staying in communication.
»» Offer to be a supervising adult. There are lots of opportunities to lend a hand.
»» Follow your Girl Scout council and group guidelines on how to handle cookie proceeds.
»» Do not sell before the official starting date, which is January 27, 2014 at 9:00 am. City solicitation
permits have been requested from all communities and are valid only during the sale dates.
»» Help your Girl Scout follow the Girl Scout Promise and Law throughout the sale.
»» Remember: Never do things for your Girl Scout that she can do for herself.
Coach your Girl Scout!
»» Listen to her practice her sales pitch.
»» Review cookie materials together and visit the Girl Scout Cookie and Little Brownie Baker web
sites with her to help her learn more about her product.
»» Ask her questions – maybe even pretend to be a potential customer.
»» Guide her to set practical and useful goals about what she wants to learn and earn.
»» Listen to her describe what her goals are for the money earned through the sale.
»» Be a role model for business ethics and safety rules!
»» Have fun with her!
Remember that the Girl Scout Cookie Program is a part of the Girl Scout Leadership Experience,
which is girl-driven. Let your Girl Scout take the lead in selling cookies and reaching goals. Your
encouragement, coaching and guidance will be key ingredients to a successful Cookie Program
experience for her.
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24. Parent Financial Responsibility
»» Cookies are $4.00 per package; 75 cents is returned directly to the troop.
»» Girl Scouts who are not affiliated with troops won’t earn the 75 cent troop proceeds. Their
sales achievements are rewarded with program credits, so they may participate in Girl Scout
Leadership Experiences.
»» Customers pay for cookies when they receive them.
»» Cash is the preferred method of payment.
»» If you choose to accept checks they should be made payable to the troop. NSF checks are the
responsibility of the troop.
»» Girl Scout funds received for cookies (checks or cash) are not to be “mingled” with a parent’s
personal account. Cash and checks intended as payment for cookies must be deposited into a
Girl Scout bank account.
»» Parents/guardians should turn in money received for cookies to the Troop Cookie Manager
weekly/frequently throughout the sale. Always request a signed receipt.
»» Parents/guardians are responsible to pay for all packages that they receive per the signed
Product Sale Program Parent/Guardian Agreement. Product may not be returned.
»» If a girl’s family still owes money from a previous product sale, the girl may not participate in
individual sales; she may sell cookies only at a troop booth location.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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25. Safety Tips
All girls who participate in the Girl Scout Cookie Program use 10 Basic Safety Guidelines.
1. Show you’re a Girl Scout – wear the Girl Scout membership pin and/or Girl Scout clothing to
identify yourself as a Girl Scout.
2. Buddy Up – always use the buddy system. It’s not just safe, it’s more fun.
3. Be Streetwise – become familiar with the areas and neighborhoods where you are selling.
4. Partner with Adults – adults must accompany Girl Scout Daisies, Brownies and Juniors when
they are taking orders, selling, or delivering product. Girls in grades 6-12 must be supervised
by an adult when selling door-to-door and must never sell alone. Adults should be present at a
cookie booth in any public place at all times.
5. Plan Ahead – always have a plan for safeguarding money – avoid walking around with large
amounts of it or keeping it at home or school. Give proceeds to supervising adults who should
deposit it as direct by your Girl Scout council as soon as possible.
6. Do Not Enter – never enter the home or vehicle of a person when you are selling or making
deliveries. Avoid selling to people in vehicles or going into alleys.
7. Sell in the Daytime – sell only during daylight hours, unless accompanied by an adult.
8. Protect Privacy – girls’ names, addresses, and email addresses should never be given out to
customers. Use a group contact number or address overseen by an adult for customers to
request information, reorder, or give comments. Protect customer privacy by not sharing their
information accept for the product sale. Girls should never take credit card numbers.
9. Be Safe on the Road – always follow safe pedestrian practices, especially when crossing
at intersections or walking along roadways. Be aware of traffic when unloading product and
passengers from vehicles.
10. Be Net Wise – take the GSUSA Internet Safety Pledge before going online and follow the
specific guidelines related to marketing online. Girl Scouts cannot collect money online.
For more information, visit www.girlscouts.org/cookies.
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26. City Solicitation Ordinances
Part of being responsible citizens is following city solicitation ordinances. Each year the Product
Program Team contacts each city in our jurisdiction to secure permission to solicit in local
communities.
Not all cities have ordinances but those that do must be followed. The general guidelines set forth by
the majority of our communities include:
»» A minor child must be included in all transactions.
»» Sale dates are January 27 to March 9.
»» Door-to-door sales may not begin before 9:00 am and must end by dusk.
»» Honor the “no soliciting” signs at homes.
»» Permission is required from property owners to booth. No sales on dirt lots.
Council Borders
Girl Scouts–Arizona Cactus-Pine Council covers
central and northern Arizona, which is roughly two-
thirds of the state.
Please keep in mind the following information
regarding Council borders and selling cookies.
»» All GSACPC Girl Scouts are to sell within the
Council borders.
»» Parents, guardians, relatives may not bring
order cards to work if they work outside of
Council borders.
»» No booths may be set up outside Council
borders.
Gila Bend
Casa Grande
Eloy
Florence
Superior
Globe
San Carlos
Thatcher Safford
CliftonMorenci
Willcox
Benson
Bisbee
Douglas
Sierra Vista
Green Valley
Nogales
Tucson
Sells
Dateland
Yuma
Maricopa
Chandler
Mesa
Scottsdale
Fountain Hills
Payson
Peoria
Tempe
Phoenix
Goodyear
Surprise
Wickenburg
Parker
Lake Havasu City
Kingman
Bullhead City
Prescott
Cottonwood
Sedona
Chino Valley
Flagstaff Winslow
Williams
Holbrook
Show Low
Pine Top
White River
St.Johns
Rock
Window
Ganado
Jeddito Fort
Defiance
Chinle
Round Rock
Shiprock
Crownpoint
Kayenta
Tuba City
Grand Canyon
Page
Fredonia
Dudleyville
Coolidge
Quartzside
Laughlin
Needles
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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27. Setting up eBudde
eBudde, the online cookie management system provided by Little Brownie Bakers, is where you place
your troop’s initial inventory order, track cookie packages and money collection credited to girls,
record troop cookie transactions, and order girl reward items.
This season all troops must re-set their passwords in eBudde. Log-in is your email address. An initial
email with the default password will be sent directly from eBudde once your Cookie SU Manager
enters your contact information into eBudde.
Remember: If you forget your password, there is
a password reset link on the eBudde login page.
Once logged in you can always change your
password in the Contacts tab.
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28. Planning Your Cookie Booths
Booth sales are a great way to increase your troop’s success! Girls enjoy it and get to put those five
essential skills to work by greeting customers, counting change, talking about troop and individual
goals, being professional and running their own “store”.
What is a “booth”?
A booth is a temporary stand “shop” that troops set-up to sell Girl Scout Cookies to the general public.
Booths are often the most visible event the public has with Girl Scouts. Booths are traditionally set up
in front of local businesses, however other possible locations could include a sporting event, a church
event, a community event, etc.
Who can participate in Cookie Booths?
All registered Girl Scouts, from Daisies through Ambassadors, may participate in Cookie Booth Sales!
Consider the age, attention span and interest of the girls when scheduling booths. Boothing is an
optional activity and should enhance the program experience.
»» Daisy – Girls should be able to greet customers, have product knowledge and explain Gift of
Caring. Attention spans are short and girls need close supervision.
»» Brownie – Girls should be able to make change with adult assistance, greet customers, have
product knowledge, share goals and explain Gift of Caring. Attention spans are short.
»» Junior – Girls should be able to confidently make change and speak with customers. Girls
should be able to share their goals in detail. Moderate attention span.
»» Cadette, Senior & Ambassador – Older girls should be able to complete the sale without adult
assistance. Attention span is longer and girls should be attending multiple booths. Girls are able
to clearly express their goals and in more depth than younger troops. Girls should be active in
setting up their booths and interacting with store management before and after the sale.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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29. Booth Scheduling
Coordinating booths and scheduling is important for a consistent, smooth and positive community
presence. The information below outlines how to reserve a Council-scheduled booth, as well as how
to input Troop-scheduled booths.
Council-Scheduled Booths – Scheduling begins January 2!
The Council has a long standing corporate relationship with a variety of businesses and has already
requested permission for Girl Scout troops to set up booths.
The following locations are scheduled by the Council throughout the state and should not be
approached for additional booth times:
»» Fry’s Food and Drug Stores
»» Albertson’s
»» Bashas’
»» AJ’s Fine Foods
»» Food City
»» Safeway
»» Wal-Mart
Troops can log onto eBudde and reserve these booth locations and times at the times
indicated below:
Booths at these locations can be scheduled through eBudde.
Step 1 Log onto eBudde and look in the Booth Sale tab.
Step 2 Select a city, store location and time. Submit and print the confirmation.
Step 3 Determine the amount of product for your booth(s) and place the order in the
initial order or if you booth is later in the sale pick-up cookies from your local
cookie cupboard.
Step 4 Arrive at your booth location on time and sell cookies!
Council Booth Scheduler Dates
Round 1
January 2 – January 5
Starting at 9:00 am
Troops may sign up for one time slot per troop at any
location.
Round 2
January 6 – January 8
Starting at 9:00 am
Troops may sign up for two time slots at any location for
a total of 3 time slots per troop.
Round 3
January 9 – January 12
Starting at 9:00 am
Troops may sign up for two time slots at any location for
a total of 5 time slots per troop.
Round 4
January 13 – January 15
Starting at 9:00 am
Troops may sign up for two time slots at any location for
a total of 7 time slots per troop.
Round 5
January 16 – end of sale
Starting at 9:00 am
Troops may sign up for any remaining time slots at
any location.
Be a sister to every Girl Scout! CANCELLATIONS – If you need to cancel your booth,
please do so ASAP! By doing so, another troop will have the opportunity to schedule at the location.
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30. Troop Self-Scheduled Booths
Have your troop brainstorm places where people connect with each other in your community. Girls
may booth at locations other than the Council-scheduled sites and are encouraged to do so.
Remember, the following locations are scheduled by the council and so may not be self-scheduled:
»» Fry’s Food and Drug Stores
»» Albertson’s
»» Bashas’
»» AJ’s Fine Foods
»» Food City
»» Safeway
»» Wal-Mart
Please keep the following guidelines in mind for troop self-scheduled booths:
»» Select locations wisely – make sure the business is child-friendly and appropriate
for Girl Scouts.
»» School is a priority for girls – boothing is not encouraged during school hours.
»» Be a “sister” to other Girl Scouts! Booths should be no longer than four hours per day so multiple
troops have an opportunity to request the same location.
»» Girls should always be a safe distance from oncoming traffic. Customers should be able to park
their vehicles and walk to the booth table. Girls should never approach customers while still in
their vehicle.
»» To avoid conflicts, we advise that you get written permission for any cookie booth you arrange
directly with the store management.
»» All troops should enter the booth location, time and date in eBudde. Approval takes
24-48 hours.
»» Troops can begin entering in self-scheduled booths December 15
Why enter my booth in eBudde?
»» e Sales! It connects to Cookie Locator making your troop’s booth locations easy to find
for customers looking for cookies.
»» You can remotely enter booth sales data in the Booth Sale Recorder app from Little
Brownie Bakers.
»» It helps prevent two troops showing up at the same time.
»» Safety! If we are aware of where you are we can help you faster in the event of an emergency.
Cookie Locator!
Every day during cookie season, we receive countless calls
asking where to find COOKIES! Now with Cookie Locator,
customers can be directed to their nearest cookie booth
whenever the Thin Mint urge strikes!
When you schedule you booth in eBudde, it connects to the Cookie Locator! Cookie Locator is a
website customers can visit, or an “app” they can download on their phone that helps them find
cookies nearest to them.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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31. Placing Troop Initial Cookie Order
due by January 8
To be successful on Go Day, it is essential that girls have enough cookies. We have heard from
other Councils who have direct sales, that the cookies sell out fast at the beginning of the sale! So
it’s important that all troops place an initial order and not solely rely on cookie cupboards for large
volume pickups. To help troops determine their initial inventory order, we are recommending
the following:
For returning troops
Arizona Cactus-Pine is recommending troops order 80 percent of last year’s troop total per girl
average (PGA), multiplied by the number of girls selling this year.
Initial inventory calculation example
2013 Troop PGA 170 packages
Girls Selling in 2014 10
(PGA x 80 percent) x girls selling (170 packages x .80) x 10 girls = 1360 packages
An online calculator will be available on the council website to assist with planning your initial order.
For new troops
Arizona Cactus-Pine’s recommendation is based on 80 percent of the 2013 per girl average by
program level.
Level PGA Projected Initial Case Order By Girl
Thin Mints
33%
Tagalongs
15%
Samoas
23%
Trefoils
10%
Do-si-dos
11%
Savannah
Smiles 8%
Total
Cases
Daisy 131 3 1 2 1 1 1 9
Brownie 168 4 2 3 1 1 1 11
Junior 183 4 2 3 1 1 1 12
Cadette 223 5 2 3 1 2 1 15
Senior 200 4 2 3 1 1 1 13
Ambassador 146 3 1 2 1 1 1 10
Step 1 Verify that each girl in the troop is listed. (If not, add them from the Girls tab)
Step 2 From the Initial Order tab, enter at least one package per girl so all girls are included
in the per girl selling average. Enter the balance of the order in the “Other” line (to
qualify for the initial order reward the troop per girl average must be 150).
Step 3 Review and submit initial order.
Once the troop has determined the number of cases they may place their order in eBudde.
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32. Placing Troop Initial Reward Order
I’m One Smart Cookie! The initial order reward is a fantastic t-shirt that girls may earn if the troop
averages 150 packages per girl selling. The shirts will make a great visual impact at your booth
throughout the cookie season.
To earn the troop initial order reward:
»» Assign at least 1 package per girl on the “Initial Order” tab.
»» Troop average must be 150 packages per girl. (A troop of 10 girls
must order 1500 packages/125 cases)
Tip: Look at the Troop Sales Report tab to find your Troop PGA.
To place your t-shirt order in eBudde:
»» Update the “Girl” tab with t-shirt sizes for each girl.
»» From the “Reward” tab in eBudde, select “Initial”, then order
correct sizes for each girl if the troop reaches a 150 PGA.
»» 1 additional shirt may be ordered for troop volunteers.
»» Shirts will be delivered to you Service Unit Cookie Manager and
should be distributed in time for booth sales.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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33. Delivery – January 25-26
Delivery time is an exciting weekend in January – nearly 2 million packages of cookies are distributed
throughout the Council. Managing the smooth loading and packing of cookies is practically an art
form! Following the guidelines below help troops and volunteers have a positive experience – to get
their sale started smoothly!
»» Arrive at the date, time and location assigned by your Service Unit Cookie Manager.
»» Leave children at home. Small children should be left at home due to safety concerns. There will
be lots of moving vehicles at the site.
»» Count and re-count cases of cookies before you sign the delivery receipts. Once you have
signed for the cookies, they are your responsibility.
»» Offer to assist the Service Unit Delivery team. Extra hands will make the day go smoothly!
The following chart outlines how many cookies should fit into your Troop Cookie Managers vehicle(s).
These amounts assume the car will be empty, except for the driver. Make sure you bring enough
vehicles to bring your entire order home.
Car type # of cases
Compact Car 35
Hatchback Car 30
Mid-size sedan 35
Standard Car 45
Sport Utility Vehicle 80
Station Wagon 70-75
Mini-van (seats in) 100
Pick-up truck (full bed) 100
Cargo van (seats in) 150-200
Note: The Troop Cookie Manager may load their vehicle after:
»» The entire order has been pulled and stacked.
»» The Service Unit Cookie team has counted the order.
»» The Troop Cookie Manager has counted and re-counted the order.
»» Both Troop Cookie Manager and Service Unit Cookie team have signed the receipt for the order.
Keep all receipts!!
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34. Sales Techniques
Ninety percent of the general public would gladly buy Girl Scout Cookies, but did you know nearly 35%
are never asked?
Sometimes we expect girls to know how to sell cookies. The fact is, most girls need at least some
guidance in the selling process. Below, you’ll find some tips and techniques to help your girls achieve
their goals.
Door-to-Door
»» Selling directly! Girls go door-to-door with cookies in hand.
»» TIP: have girls decorate a wagon or stroller as they go door-to-door with cookies.
Telephone
»» Girls can call contacts from previous sales to see if they would like to purchase cookies again.
»» Call customers again before the end of the sale to thank them and ask if they need additional
cookies.
»» Older girls may want to text friends and family - letting them know “It’s Cookie Time!”
»» TIP: Texting tips are located on www.littlebrowniebakers.com
Online
»» Cookie Club! Use Cookie Club to take and record orders online. Customers buy an average of 6
packages of cookies via online orders.
»» Facebook! Use Facebook or other social networking sites to let friends and family know that it is
“Cookie Time” again.
»» TIP: Please make sure to review the Internet Safety Usage guide at www.girlscouts.org.
Businesses
»» Girls may approach local businesses and ask to sell cookies in the workplace.
»» Girls may approach local businesses to sponsor a “Milk and Cookies” break for their employees
– where the business purchases Girl Scout cookies and milk and makes them available to their
employees at a designated time. Girls may be on hand during this time to sell more inventory
directly or take additional orders.
»» TIP: Girls should establish a date and time to pick up order cards and to deliver cookies.
Troop Teaming
»» Older girls can team-up with younger girls for door-to-door sales and booth sales.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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35. Booth Sales in Action!
Once cookies are in hand it’s time to start booth sales. To maximize success, consider these
proven steps:
»» If some varieties are not selling, open a box (which the troop must purchase), break them into
bite-size pieces, and let customers take a sample. This sample will likely spark interest among
customers and increase your sales.
»» Make an attractive table display to gain customer interest. There is a “booth sale kit” available for
purchase in the council shop, if you choose.
»» Bring along a troop goal poster and pictures of activities in which your troop has participated.
»» Use the “5 for 20” signs to boost sales and encourage bundling.
»» Suggest girls bundle packages and attach recipes that use the cookies, or offer handmade
cards, such as “Happy Birthday” or “Thank You”.
»» Display the Gift of Caring Package Wrap to promote donations. Girls may wish to create a
donation box for Gift of Caring purchases. Decorate the box to tell people about your cause,
and add a Tally Poster to track donations. Customers love to see the boxes stack up and want to
help the girls help others.
Cookie Booth Checklist
Consider the following items when setting-up and running your booth.
»» Cookies! – store in coolers, if the weather is warm!
»» Cookie promotional items, such as tablecloths, t-shirts, car flags, and pencils from GSACPC
Council Shop.
»» Booth decorations – balloon, goal posters, Gift of Caring posters, etc.
»» Portable table and chair.
»» Minimum 2 adults and 2 girls.
»» Maximum 4 girls at one booth.
»» Divide girls into shifts based on the number of girls in your troop.
»» Cash box: $30 in one-dollar bills – no more than $100 in cash box at one time!
»» Appoint someone to safeguard the cash box! When you have more than $100 in the box,
remove it to a safe location.
»» Do not take bills over $20 – to avoid counterfeit issues.
»» eBudde printed booth confirmation or written permission for booth from the store.
»» Cancel your booth in eBudde ASAP if you cannot use your allotted time.
»» First aid kit, parent permission slips/health forms.
»» Booth Sale Worksheet.
»» At the end of the booth sale, divide cookie sales evenly between girls selling and make sure their
sales are recorded in eBudde.
»» Remember to thank the store manager for supporting the Girl Scout cookie program
before you leave.
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36. What to do in an emergency….
In the event of an emergency, troops should follow the instructions on the MS-27 Emergency Card.
»» Care for the immediate needs of the victim.
»» Secure help, call 911.
»» Contact your Troop Product Manager, and/or Service Unit Manager, if needed.
»» In the event of a major emergency, please notify Council as soon as possible. Your call will be
transferred to the appropriate staff member. If the office is closed, call the 24-hour emergency
number at 602-531-5935.
»» Do not issue any statements to the media.
Girl safety is our top-priority! Please make sure an adult is always present at the booth!
General Booth Guidelines
Each troop who has a cookie booth must follow the guidelines below. Adult volunteers may be asked
to submit a Cookie Booth Agreement form (available online) before participating in booths. Adults
and Girl Scouts are asked to follow these guidelines:
»» No booths before January 27, 2014.
»» All shifts need to report to the store manager when arriving and leaving the store.
»» Follow the store manager’s request for set-up and tear down of your booth.
»» Be considerate of the troop scheduled before and after you. Do not arrive more than 5 minutes
before your scheduled time nor stay after the time you are scheduled.
»» Siblings and friends are not allowed at the booth.
»» Wear a form of Girl Scout identification and appropriate dress.
»» Be polite and friendly, especially with other Girl Scouts.
»» Keep doorways and walkways clear.
»» Acknowledge customers as they pass the booth – do not shout.
»» “Tip jars” are not allowed – donations towards a Gift of Caring purchase are acceptable.
»» Clean your areas when you leave. Recycle empty boxes if possible.
»» Leave a thank you card with the store manager.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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37. Booth Sale Recorder App
Grab the free app that makes it easy to record booth sales!
For a cookie volunteer, booth sales can be a record-keeping challenge. You need to record in eBudde
which girls should receive credit for the cookies sold. And it would be great to know which cookie
booth locations are most successful.
Now it’s much easier to do both with the Booth Sale Recorder app for your smartphone. You can:
»» Enter the number of cookie packages sold at a booth.
»» Select which girls will receive credit and for how many packages.
»» Send the information directly to your eBudde account.
The next time you open eBudde, all the booth sale information will be
at your finger-tips. And with this data the council can pinpoint which
locations are best for future booth sales.
The Booth Sale Recorder app is free in the App Store and Android Market.
Or use the mobile website version at ebudde.littlebrownie.com/booth
**Just remember, the volunteer needs to be registered in eBudde to be
able to record the sales with this app.
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38. (also available online)
Total
Savannah
Smiles
Trefoils Do-Si-Dos Samoas Tagalongs Thin Mints
Gift of
Caring
# of
boxes – start
minus # of
boxes – end
boxes sold
(subtract end
from start)
total sales
(# boxes sold
x $4.00)
$
Cash Box
Ending Cash $ The amount you have at the end of this booth sale (includes cash,
checks and credit card payments).
Minus Starting Cash $ The amount you started with in your cash box
Total Sales $ Subtract ‘Starting Cash” from “Ending Cash.” This number
should match the “Total Sales” number in the table above.
Date Time
Location
Participants
Girl Scouts—Arizona Cactus-Pine Council, Inc.
119 E Coronado Rd | Phoenix, AZ 85004
602.452.7000 | 800.352.6133
girlscoutsaz.org

39. Troop Cookie Inventory Management
The Direct Sale will create new ways of work for the Troop Cookie Manager. Our general guidance
is that troops not take cookie returns from girls. However, we recommend that you set some troop
procedures to encourage success. Troops may want to allow returns from girls after the first week of
the sale to encourage door-to-door and workplace sales. Unsold girl inventory can easily be sold at
cookie booths throughout the sale. A good practice is to have constant communication with parents,
perhaps a Facebook group or weekly email updates.
The following tips and guidelines relate to cookie inventory for troops:
»» Communication with families is critical. Always check to see what families have for unsold
cookies prior to picking up additional product at the cupboard.
»» Troop to troop cookie transfers are highly encouraged to manage inventory.
»» Troops are responsible for the cookies they order. Service Unit Cookie teams can be utilized to
help a troop with transfers, but ultimately troops are responsible for any extra cookies left over.
»» Receipts
• The troop transferring product OUT is responsible for creating a receipt and entering it
in eBudde.
• The receipt should include both troop numbers, flavors transferred, the date, and
both signatures.
• Each party MUST retain a copy of the receipt.
Do the math! It is wiser for a troop to try and transfer product rather than cover the cost of leftover
cookies. It takes the profit of 4.3 packages of cookies to pay for the cost of 1 unsold package.
Step 1 Select the Transaction tab.
Step 2 Select Add a Transaction.
Step 3 Input the data from the receipt and click okay when finished. The data will post to
both troops. Save the signed receipt for your records in case of a dispute.
Troop-to-troop transfers in eBudde
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40. Tracking Girl Activity
It is important to track Girl Activity in eBudde throughout the sale.
We suggest you don’t wait until the last minute to complete the data entry.
»» When girls check out cookies for individual sales, all receipts should be entered in eBudde.
»» Troop leaders will enter positive numbers for all packages checked OUT. A negative number may
be entered for any packages checked IN to the troop.
»» Booth sales should be recorded for each booth.
»» Share progress throughout the sale. Girls need to know their progress towards their goal.
Step 1 Select the Girl Orders tab.
Step 2 Double click on the name of the girl being edited.
STEP 3 Click “Add Transaction” or “Add Payment”
Step 4 Enter a description of the transaction in the open green box then update packages
or money. Click “OK” at the far right to save
Step 5 Click “Save” at the top left
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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41. Cookie Cupboards
A cupboard is a “mini warehouse” run by Volunteer Cupboard Managers during the Cookie Sale.
Cupboards are located at the homes of the Cupboard Managers, and are locations where additional
cookies can be picked up (i.e. cookies after the initial order, cookies for booths, or additional sales).
The following information relates to the operation of a Cookie Cupboard:
Cookie Distribution
»» Cupboards distribute cookies by case only (i.e. 12 packages/case).
»» Cookies cannot be returned!
»» Unopened and sealed cases may be exchanged for a different case of cookies.
»» Damaged cases and packages may be exchanged.
Cupboard Hours and Locations
»» Council will provide Service Unit Cookie teams with Cupboard locations and hours before
delivery takes place.
»» Service Unit Cookie team is responsible for communicating Cupboard location and hours to
their troops.
»» Cupboards are typically open limited hours.
Cupboard Identification
»» Volunteers will be required to show their Cupboard
Authorization card or driver’s license when picking up cookies.
(Hint: Take a photo of the authorization card with your phone
for easy access.)
Receipts
»» Receipts are in two parts: a paper receipt is signed and retained by the Cupboard and a copy
given to the volunteer. Cupboard Managers input order information in eBudde for the troop.
Later, the Troop Cookie Manager will assign the cookies to the girls.
Quality Control
»» Girl Scout Cookies contain no preservatives. To ensure that our customers receive only the
freshest product, please follow the Council’s timeline for delivery and sales. Cookies sold during
the 2014 campaign will have an expiration date of September 2014.
Troop #
Neighborhood
Signature
The bearer of this card is authorized to pick up additional cases of cookiesfrom any Girl Scout cookie cupboard during the 2014 Cookie Sale.
Girl Scouts–Arizona Cactus-Pine Council | 602.452.7000 | 800.352.6133
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42. Consumer Complaints
Although the bakery is routinely inspected, occasional complaints are to be expected. So GSUSA and
the Girl Scouts–Arizona Cactus-Pine know we will probably receive some product complaints during
the 2014 Cookie Sale. Complaints have included the following:
»» Damaged package/box (cookies are crushed inside).
»» Reports of foreign objects (often this is a mistake, i.e. a piece of sugar mistaken for glass).
»» The cookies do not taste “right”.
If you receive a complaint regarding a package of cookies sold, please do the following:
1. Notify the Council’s Product Program team ASAP – productprogram@girlscoutsaz.org or
call 602-452-7000 or 800-352-6133.
2. Ask the customer to hold on to the cookies so someone can pick them up.
3. Service Unit Cookie Manager(s) or Council staff member will retrieve the cookies and offer a
replacement package.
Any and all complaints should be handled quickly and in a manner that attracts little or no attention.
Satisfying the customer is the primary focus. Therefore, no matter which troop sold the package of
cookies, please assist the customer.
Media Inquiries
During the Cookie Program, troops are occasionally approached by members of the media –
television, radio, newspaper and online reporters – asking for interviews and photo opportunities.
These are usually wonderful opportunities that can benefit the entire council.
The following guidelines are important when speaking with the media:
»» Keep media messages consistent. Reference the Frequently Asked Questions posted on the
web site.
»» Specific questions regarding cookie sale data, procedures or policies should be directed to the
GSACPC Product Program Team.
»» Do not issue any statements to the media regarding any emergencies or accidents on behalf
of GSACPC.
»» Let Council know if you give a media interview – you might be featured on our website!
»» You are never obligated to speak with members of the media. You can always refer them to
Council. Our media contact is Susan de Queljoe 602-452-7077.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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43. Troop Financial Responsibility
Money Management is one of the 5 Essential Skills for Girls to learn during cookie season and it is
just as critical for the volunteers and parents. The following information outlines the area of financial
responsibility for Girl Scout families and Troop Cookie Managers. Timely communication, effective
responses, and accurate record keeping are key to protecting the hard earned funds that help
support Girl Scouting.
For Troops
The following guidelines are specific for troops:
Collecting Money
»» Customers always pay for cookies when they receive them.
»» Cash is the preferred method of payment.
»» Only accept checks from people you know and/or can follow up with in case of a problem.
»» Checks should be made out to the troop.
»» Any NSF checks received are the responsibility of the troop.
Troop Bank Deposits
»» Deposit money received weekly or more frequently.
»» Provide parents with a signed receipt when collecting money.
»» Deposit money only into troop bank account. It is against Girl Scout guidelines to deposit into a
personal account.
»» Verify account balance and deposits with bank records, regularly.
»» Confirm that there are sufficient funds for ACH debits.
ACH Debits
»» There are two ACH debits throughout the sale (February 20 and March 19).
»» Council proceeds (i.e. what is owed for cookies) is collected by ACH debit.
Receipts
»» Use a receipt for all transactions between parents and the Troop Cookie Manager.
»» Troop Cookie Manager and parents need to sign receipts. They may not be signed by girls.
Girl Scout
Troop
Cookie
Manager
• Sells cookies and collects money.
• Submits money to Troop Cookie Manager, weekly/frequently.
• Receives rewards if all money submitted.
• Deposits ALL money collected into troop bank account weekly/frequently.
• Updates eBudde with girl payment history.
• Submits Parent/Guardian Outstanding Account form if necessary.
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44. Outstanding Accounts – Parents/Guardians
If a parent/guardian fails to submit money from their Girl Scout’s cookie sales to the Troop Product
Manager, an Outstanding Account form needs to be submitted. Please follow the guidelines below
regarding outstanding accounts.
»» DO NOT use troop proceeds to pay for a slow-paying parent/guardian.
»» DO NOT wait! If Troop Cookie Managers are having trouble collecting funds, the Outstanding
Account form must be filled out and submitted by March 16, 2014.
»» Troop Product Managers submit the Parent/Guardian permission slip and any signed receipts
along with the Outstanding Account form to Council. Documentation is required.
»» Girl Scouts who have not turned in money for cookies sold will not receive their rewards, the
troop will not receive the proceeds she earned, and the girl will not be allowed to participate in
future sales (except booths) until all money has been collected.
Outstanding Accounts – Troop Cookie Managers
If a troop fails to deposit cookie money into their troop bank account, and Council cannot perform a
successful ACH debit, a second attempt will be made. If that fails, the council will be in contact with
the troop cookie manager and/or leader.
Communication is key! If a troop is having financial issues they should immediately contact the
Product Program team at Council so we can help to resolve the issue.
A note on collections – Council will make every attempt to collect money owed from parents or
Troop Cookie Managers. If we are unable to collect payment, or start a payment plan, we will turn
the parent/guardian or Troop Cookie Manager over to our collection agency. Collection fees are the
responsibility of the debtor. Signed Parent/Guardian Agreements and Troop Manager Agreements
and receipts are needed for a successful collection of debts.
PayAnywhere
Troops may also choose to offer customers the option to pay with debit or credit cards, using
PayAnywhere. Troops are responsible for all fees and costs associated with using the PayAnywhere
equipment and may not pass it on to the customer. Product Sales proceeds can only be deposited
into a Troop bank account. Contact Nikki Koeb at banking@girlscoutsaz.org to make arrangements for
the equipment and sign up.
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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45. Rewards
One Smart Cookie Service Unit Bonus!
The Service Unit Bonus is a two tiered opportunity to earn extra funds.
»» Before the sale Service Units can earn $150 if they:
• Attend Council Service Unit Manager Cookie Training.
• Host a Service Unit Cookie Rally.
• All troops participating in the Cookie Program receive training.
»» At the end of the sale Service Units can earn $1 per girl selling if they:
• Reach a Service Unit average of 200 packages per girl selling.
Girl Rewards
Girls receive rewards based on the number of packages sold individually. Additionally booth sales
should be distributed and “counted” fairly among the girls selling at the booth.
The chart below outlines some key components regarding rewards.
Ordering
Rewards
Cookie
Club Patch
Gift of
Caring
Trips and
Events
Cookie
Dough
• Troop Cookie Managers selct rewards via eBudde.
• Rewards are cumulative and are delivered to the SU Manager.
• SU Managers distributes rewards to the troops.
• Girls sending 30 or more emails through Cookie Club will earn the Cookie
Buzz patch.
• Troop Cookie Managers must pull the report from Cookie Club and order
the reward in eBudde.
• New this year is a reward plan for Gift of Caring sales.
• Girls selling 12 GOC packages will earn a patch.
• Girls selling 20+, 40+ and 80+ will earn a charm at each level.
• Event invitations will be mailed directly to girls.
• Girls earning and choosing to attend an event or trip will receive more
information at the end of the sale.
• Cookie dough is an option at most reward levels - girls may choose the
reward or cookie dough.
• New this year – each girl earning cookie dough will receive a plastic
card with her individual credits for her to participate in the Girl Scout
Leadership Experience.
• Cookie Dough may be used for Council Shop purchases, approved
overnight troop trips, Service Unit events, Council sponsored programs,
Annual Membership Fees, Destinations and Summer Camp.
• To submit cookie dough for approved overnight trips, service unit events
or destinations, download the cookie dough reimbursement form at
www.girlscoutsaz.org
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46. Ordering Rewards in eBudde
Girls are excited to earn their sales rewards. It’s important that they receive recognition for their
achievements in a timely manner. It is the Troop Cookie Manager’s responsibility to enter the
information in eBudde.
Step 1 Assign packages to individual girls on the “Girl Order” tab in ebudde.
Step 2 Ask girls if they want Cookie Dough or the Reward items for each level achieved. Ask
girls if they want Cookie Dough or the Reward items for each level achieved.
Step 3 Select the Reward tab in eBudde, Select “Final Rewards Order” and “Fill Out”. Click on
the name of the girl that needs editing, make selections and submit girl order.
Step 4 Review that all girls orders have been updated. Enter 2 volunteer patches/troop and
order adult movie tickets if appropriate. You will also manually enter an order for
Cookie Buzz patches if girls send 30 or more emails through Cookie Club.
Step 5 Submit troop incentive order. Distribute items to girls upon receipt.
At the end of the sale troops should celebrate their success! Girls have worked hard throughout the
season to set and achieve their goals. The end of the sale is the time to celebrate!
»» Thank your girls and their families for all of their hard work and support.
»» Bring families together for an awards ceremony or family picnic.
»» Follow through on plans for a troop trip or a day exploring the outdoors.
»» Plan a camping adventure for this summer or next fall.
»» Use some of your proceeds to make a difference in your community.
»» Send a note of thanks to your Service Unit volunteer committee.
»» Have fun!
GIRL SCOUTS–ARIZONA CACTUS-PINE COUNCIL, INC. // 2014 COOKIE PROGRAM MANUAL
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AFTERTHESALE

47. Service Unit Contact
Please contact your Service Unit Cookie Team with any additional questions or for help:
Council Contacts & Websites
Service Unit Name
Service Unit Manager
Phone
Email
Address
Best Time to Contact
Service Unit Name
Service Unit Manager
Phone
Email
Address
Best Time to Contact
Warehouse/ Product 3806 N 3rd
Street
Program Team Phoenix, AZ 85012
Business Hours Monday – Friday
9:00 AM – 5:00 PM
Mailing Address 119 E. Coronado Rd.
Phoenix, AZ 85004
Phone 602-452-7000 or 800-352-6133
Fax 602-274-4445
Council Website www.girlscoutsaz.org
eBudde https://ebudde.littlebrownie.com
Cookie Club https://cookieclubpilot.littlebrowniebakers.com
VIP eTraining http://vipetraining.littlebrownie.com
Little Brownie Bakers http://littlebrowniebakers.com
GSUSA http://www.girlscouts.org/program/gs_cookies

48. 119 E Coronado Road
Phoenix, AZ 85004
602.452.7000 | 800.352.6133
girlscoutsaz.org