Helpdesk PP Slides 2009

Mike Dowling Director FMDirect Limited Demonstration of FastTrack HelpDesk & PPM

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iiS Software Clients ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],iiS Limited FM Solutions

iiS Client Testimonials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],iiS Limited FM Solutions

FMDirect Structure Project Manager Overall strategic responsibility direct to client Client FM/IT Consultant Responsible to PM and Client Post Set-up Support Support Team responsible for ongoing maintenance, support and upgrades Set-up Team Combination of FMDirect & FMHelpdesk Support Staff and Consultants Help Desk Team Combination of permanent and part-time staff, 24/7 shift rotation responsible for service delivery and client/contractor interface Helpdesk Management Implementation Structure FMHelpdesk Partner strategic responsibility iiS Ltd. Software design company responsible for product development and customisation

National Helpdesk Structure Project Manager Client FM Consultant Help Desk Team Combination of permanent and part-time staff, 24/7 shift rotation responsible for service delivery and client/contractor interface Helpdesk Operations Implementation Structure Customer Helpdesk Web Access Database Server with SQL database & FMHelpdesk Software Web Server With Microsoft IIS and Web Software Contractors Helpdesk Office Location 2MB ADSL Links Customer ADSL Link ,[object Object],[object Object],[object Object],[object Object],Internet Contractor Telephone Mobile ADSL Link Help Desk Schematic The diagram below shows connectivity via 2MB ADSL links to the internet. All data for the client resides on these servers including contractor, SLA and building data. Customers can have their own link to the database via the Internet.

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Fast Track Printouts iiS Limited FM Solutions

Communications ,[object Object],[object Object],[object Object],FastTrack Helpdesk Database

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Helpdesk PP Slides 2009

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