The document discusses several tools of total quality management (TQM), including flowcharts, cause and effect diagrams, check sheets, Pareto charts, histograms, run charts and control charts, and scatter plots. It provides examples of how each tool can be used, such as using flowcharts to break down complex processes into simple sub-processes and Ishikawa or cause-and-effect diagrams to identify potential causes for problems in a non-quantitative way. Check sheets are described as a central tool for quality assurance programs that can be derived from flowcharts and cause-and-effect diagrams to track issues over time.
5. Patient Transport Process Example Request made Log & prioritize request Dispatch transport Take patient to X-ray Doctor determines patient needs X-ray Information taken & request is logged Required equipment is found Transporter arrives on ward Ward contacts dispatcher Request prioritized Transport is dispatched Patient transferred from bed Patient taken to X-ray
10. Example check sheets Patient Transport Problem Sheet Area: Ward 3b Period: June 1996 Type Tally Subtotal Equipment broken IIIII 5 Patient not ready IIIII II 7 Not enough staff III 3 Patient having another exam etc. IIIII IIIII II 12
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