Method # 1: The 5 Whys. Method # 2: Fishbone analysis. Method # 3: Tree analysis. Method # 4: 5 W’s and 1 H. Method # 5: 3 step problem analysis. Method # 6: Problem formulation method.

1. How can we
understand
the problem?

2. Method # 1: The 5 Whys.
Method # 2: Fishbone analysis.
Method # 3: Tree analysis.
Method # 4: 5 W’s and 1 H.
Method # 5: 3 step problem analysis.
Method # 6: Problem formulation method.

3. Method # 1
The 5 Whys

4. Step # 1
Describe what the problem is.

5. Step # 2
Ask why several times to better
understand the reasons for the problem.
Keep asking why until you get to the real
reason for the problem.

6. Some sources of inspiration
http://www.adb.org/Documents/Information/Knowledge-Solutions/The-Five-Whys-Technique.pdf
http://www.associatedcontent.com/article/5590974/how_to_run_an_ideas_jam.html?cat=3
http://www.associatedcontent.com/audio/17188/how_to_use_lateral_thinking_for_personal.html?cat=55
http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55
http://blogs.hbr.org/video/2012/02/the-5-whys.html
http://www.bulsuk.com/2009/03/5-why-finding-root-causes.html
http://en.wikipedia.org/wiki/5_Whys
http://www.ideachampions.com/weblogs/archives/2011/05/some_years_ago.shtml
http://lssacademy.com/2010/01/10/introducing-the-5-why-%E2%80%9Cso-what%E2%80%9D-test/
http://www.mindtools.com/pages/article/newTMC_5W.htm
http://thinkjarcollective.com/tools/how-to-formulate-a-creative-problem-statement/
http://youtu.be/JmrAkHafwHI

7. Method # 2
Fishbone analysis

8. Reasons for the problem
Person A talks Further reasons
constantly
Bad
communication
Persons interrupt
each other
”I” language is
not used
The problem
Very little of what is
communicated is concrete
None of the persons
ask questions

9. Some sources of inspiration
http://en.wikipedia.org/wiki/Ishikawa_diagram
http://www.mycoted.com/Fishbone_Diagram

10. Method # 3
Tree analysis

11. http://hbr.org/2014/01/a-taxonomy-of-innovation/ar/1

12. 3. Branches =
Effects of
problem 1. The problem
2. Root =
Reason for
problem
http://www.imagebase.net/Nature/tree

13. Method # 4
5 W’s and 1 H

14. 5 W’s and 1 H
# 1
What?
# 2
Why? # 3
When?
# 4
# 5 Where?
Who?
# 6
How?

15. Example
How can we improve communication?

16.  What does it mean to communicate well?
 What does it mean to communicate badly?
 Why is a person a good communicator?
 Why is a person not a good communicator?
 When is a person a good communicator?
 When is a person not a good communicator?
 Where is a person a good communicator?
 Where is a person not a good communicator?
 Who is good at communicating?
 Who is not good at communicating?
 How does a person become a good communicator?
 How does a person become a bad communicator?

17. Some sources of inspiration
http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55
http://www.bqf.org.uk/innovation/2010/04/16/six-serving-men-problem-analysis-technique/
http://www.mycoted.com/Five_Ws_and_H

18. Method # 5
3 step problem analysis

19. Find a discussion partner and ask that person to
discuss his or her most pressing work problem with
you for about 5 minutes.
Ask these 5 questions
1. What’s the problem?
2. What are the root causes?
3. Who is to blame?
4. What have you tried that hasn’t worked?
5. Why haven’t you been able to fix the problem yet?
http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best

20. Round # 2
Discuss again for 5 minutes using these 4 questions
1. What would you like to see - and make - happen?
2. Can you recall a time when the solution was present, at
least partly? What made that possible?
3. What are the smallest steps you could take that would
make the biggest difference?
4. What are you learning in this conversation so far?
http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best

21. Round # 3
Debrief your partner about his or her thoughts and
feelings during the 1st versus the 2nd discussion.
Then talk about these 3 questions for 5 minutes
1. What did you notice?
2. What were his or her underlying mind-sets?
3. What were yours?
http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best

22. Method # 6
Problem formulation method

23. To formulate a problem, use the phrase
“In what ways might I……?”
http://thinkjarcollective.com/tools/how-to-formulate-a-creative-problem-statement/

24. Thank you for your interest. For further inspiration
and personalized services, please feel welcome to
visit http://frankcalberg.com/
Have a great day.