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Australia’s Largest
Independent Business
Australian Independent
to BusinessBusiness
Business to Supplier
of Office of Office Products
Supplier Products
1. CORPORATE
       OVERVIEW




2
Jubilee Office Supplies is a independent supplier of office products in of office
Office Products Depot is the largest independent supplier
Australia providing end to with more than solutions. With access to
products in Australia end office product 170 distribution outlets and
up to 40,000 product lines and commitment to deliver a personalised
service, we are backed by the BPGI buying groupproduct solutions. With
1150 staff, we provide end to end office ($16billion) and this
enables us to be competitiveproduct lines and commitment to deliver
access to up to 40,000 on prices.
a personalised service, we are backed by the BPGI buying group
($14 billion) and this enables us to be competitive on prices.

Along with our commitment to to service,ourour commitment toenvironment and and local
Along with our commitment service, is is commitment to the the environment
local communities. Jubilee Office Depot outletsto reduce,support the Eccosave Recycling
communities. Office Products Supplies aims actively reuse and recycle wherever
possible. We actively and cartridges and promote this free recycling program to our
Program for toners support the Eccosave Recycling Program for toners and cartridges
and promote this free recycling program to our clients.
clients.

Jubilee Office Supplies support the local communityservice through our network range
At Office Products Depot, the communities we and its people through the
from cities, metropolitan hubs, country towns and remote areas. Office Products
provision of jobs and income. We Support many local sporting groups and charities. We
proudlyoutlets support the local community and its people through the provision of
Depot support the McGrath Foundation.
jobs and income, supporting local sporting groups and charities and through initiatives
As enhance the general community including our ethical sourcing program, our local
to a Australian Owned and Operated Office Supplier
we ensure that jobsand as the largest Australian Owned and Operated Office Supplier we
sourcing program and profits are kept in the community.
ensure that jobs and profits are kept in the community.




                                                                                          C O R P O R AT E O V E R V I E W
Are You Buying from an Australian
Owned and Operated Company?


Office Products
Jubilee Office           Corporate Express        Office Max
Depot
Supplies                 U.S Owned                U.S Owned                                      3
100% Australian.
100% Australian.
Independently Owned
and Operated
Independently Owned
and Operated



We provide you with the best quality products at
competitive prices – the brands you can trust at
prices you can afford.
ValueSupplies is on Value                                                           Ordering Solutions Reporting
                                   Jubilee Office            a                Service                                   Comprehensive
                                                                              Our service capability far exceeds        With national account reporting,
                                                                                                                       You can fax, call or use our web
                                   Australian business built

                                   Proposition Proposition
                                                                              many of our competitors. With            ordering give youOur fast and effective
                                                                                                                        we can system. the transparency
                                   great customer service.
                                                                              over 170 locations, we are well           needed for your procurement
                                                                                                                       online solution helps simplify ordering
                                                                              positioned to service you better.         personnel to manage budgets and
                                                                                                                       and drive down your purchase costs
                                   Service
                                   Our Network                                Global purchasing power and local         reduce costs.
                                                                                                                       by eliminating errors, managing back
                                   Our service capability far exceeds that
                                   As Australia’s largest independent         Single Source Supplier deliver
                                                                              knowledge enables us to                  orders and reducing the time it takes
                                   of our competitors. With specialist                                                  Ordering Solutions
                                   office products group, Office              Aspremium service with personalyour
                                                                              a your single source supplier for        to place orders.
                                   knowledge, a personal experience and                                                 You can fax, call or use our web
                                   Products Depot is an Australian            attention.
                                                                              business, we can reduce or contain
                                   a caring attitude, this enables us to                                                ordering system. Our fast and
                                                                                                                       Environmental Responsibility
                                   business built on great customer           costs by reducing the number of
                                   deliver a premium service.                  Our People                              We source online solution helps
                                                                                                                        effective and supply a range of
                                   service.                                   suppliers and consolidating purchasing
                                                                               Our members own and operate their       environmentally responsible down your
                                                                                                                        simplify ordering and drive and
                                   Capability                                 under one group.
                                                                               businesses. That’s over 1150 people     recycled products. eliminating errors,
                                                                                                                        purchase costs by
                                   Competitive Pricing provide
                                   Jubilee Office Supplies can
                                                                              Comprehensive Reporting regional
                                                                               in over 170 metropolitan and             managing back orders and reducing
                                   Office Productsglobal buying its
                                   the benefits of Depot offers power
                                                                              Our account reporting can give about
                                                                               locations who are passionate you         the time it takes to place orders.
                                   pricing live on the web for national
                                   through the BPG1 Group ($16billion
                                                                              the transparency needed for your
                                                                               exceptional service.
                                   accounts while giving your the
                                   globally) and we welcome business                                                    Environmental Responsibility
                                                                              procurement personnel to manage
                                   opportunity to times and comparison
                                   local response do a price personal                                                   We source and supply a range of
                                                                               Single Source Supplier
                                                                              budgets and reduce costs.
                                   with your current provider.
                                   service.                                                                             environmentally responsible and
                                                                               As your single source supplier for
                                   Our People                                  your day to day business, we can         recycled products.
                                   Capability
                                   With an average of 25 years stationery
                                   With 170 Customer Care Centres              contain costs by reducing the number
                                   experience, our focus is to build strong
                                   throughout Australia Office Products        of suppliers and consolidating
                                   Depot can provide our clients and
                                   relationships with the benefits of          purchasing under one group.
                                   ensure we deliver exceptional service,
                                   global buying power through the
                                   on time, first time, every time.
                                   BPGI group ($14bn globally) while
                                   giving your business local response
                                   times and personal service.
C O R P O R AT E O V E R V I E W




                                     Our Vision                                Our Mission                               Our Values
                                     We aim to provide
                                     We aim to provide                         To understand our                         A Passion for Customer
                                     premium service,
                                     premium service,                          customer’s requirements                   Satisfaction
                                     professional knowledge
                                     professional knowledge                    and enable them                           Flexible and Tailored Office
    4
                                     and experience, and
                                     and experience, and                       to succeed in their                       Supply Solutions
                                     outstanding value for
                                     outstanding value for                     businesses, by containing
                                     our customers. through a
                                     our customers                             costs and provide an                      Provide outstanding value
                                     national network of more                  end-to-end office product                 Integrity and Environmental
                                     than 170 locations.                       solution.                                 Awareness
Our Service Guarantee                                                         What Do
 Office National has the infrastructure and programs to assist the
 growth of your business and profitability through lowering your
                                                                               We Sell?
 running costs, saving you time and administrative work load.                  In a rapidly expanding
                                                                               industry, Office National now
Services                                Expenditure and Budget
                                        Analysis Reports
                                                                               provides a wide range of
As a single source supplier we cater
to a broad range of clients including   •	 National Pricing                    products. Listed below are
medium to large organizations                                                  our major product groups
                                        •	 Expenditure report by whole

Our Service Guarantee                                       What Do
and single and multiple site               company, cost centre, site,
                                                                               that further highlight
organizations. Office National             product group (aor) or product.     our commitment to total


 Ourthe growth ofcosts,business andtime and administrative We Sell?
has a dedication to long lasting                                               customer service.

to assist Service Guarantee                                 What Do
Jubilee Office Supplies has the infrastructure and programs to
and mutually beneficial businessthe infrastructure and programs
Office Products Depot has               Cost Reduction Partnering
assist the growth of your business•	 Account Manager/through
partnerships.                            and profitability Specialist
                        your              profitability

                                                            industry, Sell?
                                                            We Office Office
lowering your running         saving you                                          Stationery Products
                                           consultant to regularly evaluate/
                                                           In a rapidly expanding
                                                            In a
through lowering your operating costs, saving you time and
 Office Products Depot has the infrastructure and programs
Customised Accounting
work load.                                 advise on alternative brands and
                                                           industry, Jubilee Products
administrative work load.
System
 to assist the growth of your business and profitability
                                           purchasing cost reduction.
                                                                               SuppliesCopiers
                                                                                   Pc’s, now provides a wide
•	 Cost centres identified by                                                   Depot now provides a wide
 through lowering your operating costs, saving you time and
                                        Expenditure and Budget                  In a rapidly expanding
                                                                               range of products. Listed
Services
    department, centre number and       Stock Control and Ordering              range of products. Listed
 administrativesupplier load.
                     work we cater
As a single source supplier we cater
As contact name.
    a single source                     Analysis Reports
                                        Systems                                below areOffice Products
                                                                                industry, our major product
                                                                                below are ourand Toners
                                                                                               major product
to a broad range of clients including
to a broad range of clients including
•	 Invoicing/delivery dockets to
                                        • National Pricing
                                        •	 Customised Stock Control System.    groups now further highlight
                                                                                Depot that provides a wide
                                                                                   Cartridges
                                                                                groups that further highlight
 Services large organizations           Expenditure and Budget
medium to large organizations and
medium    to
    arrive with goods.                  • Expenditure report by whole
                                        Analysis Reports
                                                                               our commitment toListed
                                                                                range of products.
                                                                                our commitment to total
                                                                                                    total
singlesingleand multiple sitewe cater
and singlemultiple supplier
 As a and source site organizations.    •	 User friendly Web ordering and
                                           company, cost centre, site,          below are our major product
                                                                               customer service. Services
                                                                                   General Printing
 to a broad range of clients including
Jubilee Office Supplies Products Depot
organizations. Office has a dedication
                                        • customized to suit your needs
                                           National Pricing                     customer service.
                                           product group and or product.
                                           product group (aor) or product.     groups that further highlight




                                                                                                                C O R P O R AT E O V E R V I E W
 medium to large organizations
has a dedication to long lasting
to long lasting and mutually beneficial •	 Fulfillment rates abovewhole
                                        • Expenditure report by industry
                                                                               our commitment to total
 and single and multiple site
and mutually beneficial business           company, cost centre, site,           Paper Products
business partnerships.                  Cost Reduction Partnering
                                           average after implementation;         Paper Products
partnerships. Office Products Depot
 organizations.                                                                customer service.
                                        • (96+%) group (aor) or product.
                                           product
                                           Account Manager/ Specialist


 Our Service Guarantee                                                         What Do
 has a dedication to long lasting
                                           consultant to regularly evaluate/
 and mutually beneficial business
Customised Accounting                   Cost Reduction Partnering                 CartridgesPeripherals
                                                                                  Computer and Toners
                                                                                Printer, Fax machines
                                                                                  Paper Products
                                           advise on alternative brands and
 partnerships.
System

                                                                               We Sell?
                                        • purchasing cost reduction.
                                           Account Manager/ Specialist
 • Cost centres identified by              consultant to regularly evaluate/
 Office National has the infrastructure and programs to assist the
Office National has
 Customised Accounting and
    department, centre number                                                     Stationery and Toners
                                                                                  Cartridges Products
                                                                                  Janitorial Supplies                   5
                                           advise on alternative brands and
                                        Stock Control and Ordering
 growth of your business and profitability through lowering your
 System name.
    contact                                purchasing cost reduction.
                                        Systems
a dedication to long
 running costs, savingby time and administrative work load.
 • Cost centres identified you
 • Invoicing/delivery dockets to
    department, centre number and
                                        • Customised Stock Control System.
                                        Stock Control and Ordering
                                                                               In a rapidly expanding
                                                                                  Canteen Supplies
                                                                                  Warehouse Products
                                                                                  Stationery Supplies
                                                                               industry, Office National now
lasting and mutually
    arrive with goods.
 Services name.
    contact
                                        Expenditure and Budget and
                                        • User friendly Web ordering
                                        Systems                                provides a wide range of




                                                                                                                 C O R P O R AT E O R P O R ATW O V E R V I E W
 As a single source supplier we cater   Analysis Reports your needs
                                           customized to suit
                                        • Customised Stock Control System.        Office Furniture
beneficial business
 • aInvoicing/delivery dockets to
 to broad range of clients including    •	 National Pricing                    products. Listed below are
                                                                                  Canteen Supplies
                                                                                  Office Furniture
    arrive with goods.                  • Fulfillment rates above industry     our major product groups
 medium to large organizations          • User friendly Web ordering and

partnerships.
                                        •	 average after implementation;
                                           Expenditure report by whole



                                                                                                                                C OVERVIE E
 and single and multiple site              customized to suit your needs       that further highlight
                                                                                  PCs, Copiers
                                                                                  Office Furniture
                                           (96+%) cost centre, site,
                                           company,
 organizations. Office National         • product group (aor) or product.
                                           Fulfillment rates above industry    our commitment to total
                                                                                  Canteen Supplies
 has a dedication to long lasting          average after implementation;       customer service.
                                                                                  Computer Peripherals
                                                                                  PCs, Copiers
 and mutually beneficial business       Cost Reduction Partnering
Jubilee Office Supplies has
 partnerships.
                                           (96+%)
                                        •	 Account Manager/ Specialist
                                                                                                                         5

 Office Products Depot
                                                                                  Stationery Products
                                           consultant to regularly evaluate/      Janitorial Supplies
a dedication to long lasting
 Customised Accounting                     advise on alternative brands and
                                                                                  Computer Peripherals
                                                                                                                               5
 has a dedication to long
 System
and mutually beneficial                    purchasing cost reduction.
 Office Products Depot
 •	 Cost centres identified by                                                    Pc’s, Copiers
                                                                                  Warehouse Supplies
                                                                                  Janitorial Supplies
 lasting and mutually
    department, centre number and       Stock Control and Ordering
 has a dedication to Customised Stock Control System.
business partnerships.
    contact name.
                                  long  Systems
 beneficialdockets to
 •	 Invoicing/delivery business
                              •	
                                                                                  Cartridges and Toners
                                                                                  General Printing Services
                                                                                  Warehouse Supplies

 lasting and mutually friendly Web ordering and
 partnerships.
    arrive with goods.        •	 User

 beneficial businesscustomized to suit your needs
                                                                                  General Printing Services
                                                                                  General Printing Services
                                                                                                                     C O R P O R AT E O V E R V I E W




 partnerships.
                              •	 Fulfillment rates above industry
                                 average after implementation;                    Warehousing Solutions
                                                                                  Paper Products
                                            (96+%)

                                                                                  Computer Peripherals




 Office National has                                                              Janitorial Supplies                         5
Global Purchasing Power                                                         Office National
                                                      Global Purchasing Power                                                         Can Meet
                                                                                                                                      JubileeNational
                                                                                                                                      Office Office
                                                      Global Purchasing Power                                                         Office Products
                                                                                                                                      All Your
                                                       BPGI Membership Profile
                                                       BPGI is the World’s largest consortium of buying groups consisting solely of   Can Meet
                                                                                                                                      Supplies Can
                                                      BPGI Membership Profile
                                                       independent office products dealers. BPGI consists of 21 member groups in 18
                                                      BPGI is the World’s largest consortium of buying groups consisting solely of
                                                       countries with service into 24 countries.                                      Depot Can
                                                                                                                                      Requirements
                                                                                                                                      All Your
                                                                                                                                      Meet All Your
                                                                                                                                      MeetMoneyYour
                                                                                                                                      Value for All
                                                      BPGI Membership Profile
                                                                                                                                      Requirements
                                                      independent office products dealers. BPGI consists of 21 member groups in 18
                                                      BPGI is the World’s largest consortium of buying groups consisting solely of
                                                      countries with service into 24 countries. Office National through               Requirements
                                                                                                                                      Requirements
                                                      independent office products dealers. BPGI consists of 21 member groups in 18     •	 Competitive pricing on all office
                                                        $14bn
                                                      countries with service into 24 countries. BPGI, partners with some of
                                                                                              Office National through
                                                                                               the world’s most respected
                                                                                                                                      Value for Money quality
                                                                                                                                          supplies of a high
                                                                                                                                      •	 Competitive pricing on all office
                                                                                                                                           Demonstrated range of quality
                                                        $14bn
                                                        End User Sales (USD)                 Jubilee partners with some of
                                                                                              BPGI, Products Depotthrough
                                                                                              Office Office office products
                                                                                               and reliable Supplies through          Value for Money quality
                                                                                                                                          supplies of a high
                                                                                                                                           products
                                                                                             BPGI,world’s most respected
                                                                                              the partners with some of
                                                        $14bn
                                                        3,664
                                                                                               companies.
                                                                                              BPGI, partners with some of             • Competitive pricing on all office
                                                                                                                                      •	 Demonstrated range of quality
                                                        End User Sales (USD)                                                           Delivery
                                                                                             the world’s most respected
                                                                                              and reliable office products                supplies of a high quality
                                                                                              the world’s most respected               •	 productstime on most orders is
                                                                                                                                           Delivery

                                                        3,664
                                                        End User Sales (USD)
                                                        Dealers                              and reliable office products
                                                                                              companies.                              • Demonstrated range of quality
                                                                                              and reliable office products            Delivery hours
                                                                                                                                           within 24
                                                                                                                                          products
                                                                                             companies.
                                                        3,664
                                                                                                                                      •	 Delivery time on most emergency
                                                                                                                                           Same day delivery for orders is
                                                        4.3m
                                                                                              companies.
                                                        Dealers                                                                       Delivery hours
                                                                                                                                          within 24
                                                                                                                                           orders (where possible)
                                                                                                                                      • Delivery time on most emergency
                                                                                                                                      •	 Same day delivery for orders is
                                                        4.3m
                                                        Dealers
                                                        Catalogues Produced                                                            Technology & Ordering
                                                                                                                                          within 24 hours
                                                                                                                                       •	 orders (where possible) ability to
                                                                                                                                           Online ordering tool and

                                                        4.3m
                                                        36.6m
                                                                                                                                      • Same day delivery for emergency
                                                        Catalogues Produced                                                           Technology & Ordering
                                                                                                                                           search by item
                                                                                                                                          orders (where possible)
                                                                                                                                      •	 Onlinehistory online and ability to
                                                                                                                                           Order ordering tool

                                                        36.6m
                                                        Catalogues Produced
                                                        Flyers Produced                                                               Technology & Ordering
                                                                                                                                          search by item
                                                                                                                                       Credit Terms
                                                                                                                                      • Onlinehistory online and ability to
                                                                                                                                      •	 Order ordering tool
                                                        36.6m
                                                        17,000
                                                        Flyers Produced                                                                •	 search by item
                                                                                                                                           Invoices provided by cost centre,
                                                                                                                                      Credit Terms online
                                                                                                                                           per order or by business unit
                                                                                                                                      • Order history
                                                        17,000
                                                        Flyers People
                                                        Sales Produced
C O R P O R AT E OC O R P OE EAT EI E W E R V I E W




                                                                                                                                      •	 Invoices providedto charge goods
                                                                                                                                           Account number by cost centre,
                                                                                                                                      Credit Terms bought in store

                                                        2.7m
                                                                                                                                          per order areby business unit
                                                                                                                                           to which or
                                                        17,000
                                                        Sales People                                                                  • Invoices providedto charge goods
                                                                                                                                      •	 Account number by cost centre,
        C O R P O R V E R V IV W V O V




                                                                                                                                       Relationship Management
                                                                                                                                          per order or by business unit

                                                        2.7m
                                                                                                                                       •	 to which are bought in store
                    AT E O R R




                                                        Sales People
                                                        Customers                                                                          Dedicated sales representative
                                                                                                                                      • Account number to charge goods
                                                                                                                                      Relationship Management
                                                                                                                                           to give expert advice,

                                                        2.7m
                                                                                                                                          which are purchased in store
                                                        Customers                                                                     •	 Dedicated sales representative
                                                                                                                                           recommendations and guidance
                                                                                                                                      Relationship Management
                                                                                                                                       •	 to give expert advice,
                                                                                                                                           Monitoring performance,
          6                                             Customers                                                                     • Dedicated and review of services
                                                                                                                                           reporting sales representative
                                                                                                                                          recommendations and guidance
                                                                                                                                      •	 to give expert advice,
                                                                                                                                       Geographicperformance,
                                                                                                                                          Monitoring Coverage
       6                                                                                                                                  recommendations and guidance
                                                                                                                                       •	 reporting widereview of services
                                                                                                                                           Australia and
  6                                                                                                                                   • Monitoring performance,
                                                                                                                                      Geographic Coverage
                                                                                                                                       •	 Distribution outlets located close
                                                                                                                                          reporting and review of services
                                                                                                                                      •	 Australia wide
                                                                                                                                           to your company’s offices
                                                                                                                                      Geographic Coverage
                                                                                                                                      Experience outlets located close
                                                                                                                                      •	 Distribution& Proven
                                                                                                                                      • Australia wide
                                                                                                                                          to your company’s offices
                                                                                                                                      Performance
                                                                                                                                      • Distribution outlets located close
                                                                                                                                      Experience & Proven
                                                                                                                                       •	 Proven capability to provide
                                                                                                                                          to your company’s offices
                                                                                                                                      Performance
                                                                                                                                           goods/services
                                                                                                                                      Experience & Proven capacity to
                                                                                                                                      •	 Proven capability to provide
                                                                                                                                           Company stability and
                                                                                                                                      Performance
                                                                                                                                          goods/services
                                                                                                                                           provide goods/services
                                                                                                                                      • Proven capability to provide
                                                                                                                                      •	 Company stability and capacity to
                                                                                                                                       Environmental
                                                                                                                                          goods/services
                                                                                                                                       •	 provide goods/services products
                                                                                                                                           Recycling program and
                                                                                                                                      • Company stability and capacity to
                                                                                                                                      Environmental
                                                                                                                                       •	 Australian owned
                                                                                                                                          provide goods/services
                                                                                                                                      •	 Recycling program and products
                                                                                                                                      Environmental
                                                                                                                                      •	 Australian owned
                                                                                                                                      • Recycling program and products
                                                                                                                                      • Australian owned
2. PRODUCT
   COMMITMENT
Product
Range
Product of our
We will provide copies
fully priced

Range
‘Essential Business Supplies
Catalogue’

We our complete copies of our
and will provide
fully pricedBusiness Catalogue’.
‘Corporate
‘Essential Business Supplies
As a Nationalcustomer customer you to
As a Account Account you will be able
Catalogue’ access products and
will be able to
access products and prices via the web.
prices via the web.
and our complete

‘Corporate Business Catalogue’.

As a National Account customer you
will be able to access products and
prices via the web.




                                          www.officeproductsdepot.com.au
                                          www.jubileeoffice.com.au




                                                                                                             PRODUC T COMMITMENT DUC T COMMITMENT
                                                                Private
                                                                Label
                                          www.officeproductsdepot.com.au

                                                                                                                             PRO


                                                                Private
                                                                • ubilee Office Supplies have a rapidly
                                                                  J
                                                                • Office Products Depot have
                                                                  expanding branded product range                   9
                                                                     a rapidly expanding branded


                                                                Label
                                                                  designed to deliver cost savings without
                                                                     product range designed to deliver
                                                                  compromise on quality.
                                                                     cost savings without compromise
                                                                  A on quality.
                                                                •  ll products supplied by Jubilee Office
                                                                •Supplies Products Depot have quality
                                                                     Office are a blend of superior
                                                                • All products supplied by Office                 9
                                                                  andrapidly expanding branded
                                                                     a price effectiveness.
                                                                     Products Depot are a blend
                                                                     product range designed to deliver
                                                                • ofendeavour to purchase from
                                                                  We superior quality and price
                                                                     cost savings without compromise
                                                                     effectiveness.
                                                                  Australian Companies wherever
                                                                     on quality.
                                                                  possible and happily guarantee product
                                                                • We endeavour to purchase from
                                                                •satisfaction. supplied by Office
                                                                     All products
                                                                     Australian Companies wherever
                                                                     Products Depot are a blend
                                                                     possible and happily guarantee
                                                                     of superior quality and price
                                                                     product satisfaction.
                                                                     effectiveness.

                           Our product range delivers cost from
                                                • We endeavour to purchase

                           savings without compromising quality.
                                                  Australian Companies wherever
                                                  possible and happily guarantee
                                                                   product satisfaction.
Returned                                Industry                                 Site
                      Goods                                   Standards                                Support
                      Policy-                                 Comparison                               For each of your sites your account
                                                                                                       For each of your sites a local account
                                                                                                       manager will deal with individual issues.

                      Guidelines
                                                                                                       manager will deal with individual

                                                              (KPI’s)                                  Staff will be available to deliver training
                                                                                                       issues. Staff will be available to
                                                                                                       on our web platform. A team of web
                                                                                                       deliver training on our web platform.
                                                                                                       developers are available to handle any
                      Any item may be returned within                                                  A team of web developers are
                      Any item may be returned within         Jubilee Products Depot prides itself
                                                               Office Office Supplies prides itself    technical difficulties.
                      30 days of of invoice FREE charge                                                available to handle any technical
                      7-30 days invoice FREE of of charge      on strict ethical business behaviors,
                                                              on strict ethical business behaviors,
                      where it is received in error or is                                              difficulties.
                      where it is received in error or is      believing that an ethical business
                                                              believing that an ethical business
                      faulty for a full credit.
                      faulty for full credit                   model will ultimately secure us
                                                              model will ultimately secure us
                                                                                                       We recommend the following
                                                               quality relationships and long term
                                                              quality relationships and long term
                      Simply call your nominated Office
                      Simply call your account manager                                                 milestone/review schedule:
                                                               partnerships.
                                                              partnerships.

                                                                                                       1.
                      with the relevantcare centre with the
                      Products Depot information
                      including:information including:
                      relevant                                                                                A 1-month implementation
                                                                                                             A one month implementation
                                                              Office Products Depot
                                                              statistics                               period where initial contact is made
                      • Product code                                                                   in Week 1.
                                                              • Our fill rates after implementation


                                                                                                       2.
                      • Invoice number                          period are held at an average of
                      • Date of purchase                        96-98% on core product.
                                                                                                              In week 2, full training is
                      • Specific pick-up details              • Our order turnaround times well        provided at each site in regard to
                                                                below 24 hours in metro and            Ordering systems, specific stock
                                                                regional center locations.             requirements, relationship building,
                                                                                                       payment methods etc.
PRODUC T COMMITMENT




                                                              • Our quotation or query response


                                                                                                       3.
                                                                rates are held at a maximum of
                                                                24 hours.                                      Week 3-4 allows for any
                                                              • Our tracking of client service         additional products required by your
                                                                queries includes a Performance         sites to be sourced and fully ranged
                                                                                                                                 stored
                                                                Review Form returnable at                 the local distribution warehouse
                                                                                                       in the distribution warehouse to meet
                                                                all times.                             expected order levels. levels.
                                                                                                       to meet expected order
10

                                                                                                       4.     A sixmonthly performance
                                                                                                               A 6 monthly performance
                                                                                                       review thereafter where any value
                                                                                                       adding or cost cutting initiatives
                                                                                                       will be advised/assessed and
                                                                                                       implemented.
PRODUC T COMMITMENT
Performance
                                           To ensure the highest service standards    In the unlikely event that an item
                                             Our aim is to offer simply the most      In the unlikely event that an item
                                           are met, a custom performance review       ordered is out of stock for reasons
                                             flexible services possible with          ordered is out of stock for reasons
                                           will be offered.                           beyond our control we will advise

Reviews
                                             National Buying Power advantages         beyond our control we will advise
                                                                                      your team at time of order and will
                                           Our aim is business benefits. most
                                             and local to offer simply the            your team at time of order and will
                                                                                      recommend a substitute line where no
                                           flexible services possible with National   recommend a substitute line where
Jubilee Office Supplies is an                Our web ordering system and              compromise in quality is involved.
 To ensure the highest service standards   Buying Power advantages and local          no compromise in quality is involved.
                                             dedication to delivery on time,
organisation independently
 are met, a custom performance review      business benefits.
                                             without product substitution,                                                       11
owned.
 will be offered where services can be     Our web ordering system and will enjoy
                                             ensures that your company
improved to better suit your office          dock to stock support from Office
                                           dedication to delivery on time, without
Endeavoring to offer corporate
requirements.                                Products Depot.
                                           product substitution, ensures that
Australia with a unique                    your company will enjoy dock to stock
alternative for the provision of           support from Jubilee Office Supplies.
office product services.

Our aim is to offer simply the most flexible
services possible with National Buying Power
advantages and local business benefits.
3. ORDERING
    DELIVERING
performance along with centralised
                             pricing and linked data.




                                                                                                                                                 ORDERING  DELIVERING
                                                                        www.officeproductsdepot.com.au
                                                                         www.jubileeoffice.com.au

                                                               Jubilee Office Supplies online is a state-- Commerceordering allows users to view
                                                               Office Products Depot                   E       Online
                                                               of-the-art, user-friendly web ordering                                             13
                                                                                                               pricing and place orders for all stock.
                                                               online is a state-of-the-art,           Office Products Depot has a
                                                               user-friendly webwanting to use web
                                                               platform for clients ordering
                                                                                                       centralised e-commerce strategy
                                                               platform for clients wanting
                                                               access for office product procurement.  with investment in the IBM
                                                               to use web access for office            Websphere Commerce Enterprise
                                                               product procurement.                    Solution. The platform supports
                                                                                                       the Office Products Depot website
                                                               Online ordering allows users to         with an EDI based gateway, linking
                                                               view pricing and place orders for all   distributor outlets to head office,
                                                               stock and also provides customized      customer and


                                                                                                               Vendor
                                                               product viewing for procurement         supplier systems.
                                                               management by username profile
                                                               plus the ability to view order status           Vendor
                                                                                                               Refill
                                                                                                               Refill
                                                               at any time.




                                                                                                               System
                                                                                                               System
                                                                                                              In a mid to large sized office,
                                                                                                              In a mid to large sized office,
                                                                                                              vender refill can minimise the
                                                                                                              Vendor Refill can minimise
                                                                                                              hassle to your staff resources
                                                                                                              the hassle and your staff
                                                                                                              while ordering daily office
                                                                                                              resources in ordering daily
                                                                                                              product requirements.
                                                                                                              office product requirements.

                                                                                                              JubileeNational will compile a
                                                                                                              Office Office Supplies will compile

                        Systems                                                                               list of commonly used products
                                                               major ERP packages using XML and               a list of commonly used products
                                                               EDI including Oracle, PeopleSoft,              and quantities consumed on a
                                                                                                              and quantities consumed on a


                        Integration
                                                               SAP, etc allowing us to deliver a              fortnightly/monthly basis.
                                                                                                              fortnightly/monthly basis.
                                                               customised, seamless and paperless
                                                               supply chain solution for our clients.          The system includes:
                        Office National is the leading                                                         •	 A detailed stock list. It includes
                                                               Readysell ERP covers all aspects
                                                                                                                  codes, description, UOM, min and
                        100% Australian owned                  of our business, including CRM,
                                                                                                                  max levels.
                        and operated office product            Purchasing, Inventory, Warehouse,
                        suppliers to business and              Sales, Debtors, B2B  web,                      •	 Free delivery.
                        has a state-of-the art ERP             Creditors, General Ledger, Financials,
ORDERING  DELIVERING




                        package implemented across             Reporting, Customisation, HR,                   •
                                                                                                               •	 We offer build in reporting and
                                                                                                                  We also reporting and
                                                                                                                  accountability that allows you you
                                                                                                                   accountability that allows for to
                        its 170 locations.                     Manufacturing, Projects and                         to stay in control of purchasing via
                                                                                                                  stay in control of purchasing. We do
                                                               Fixed assets.                                       a process of approval of all orders
                                                                                                                  this via a process of approval of all
                        Readysell ERP allows for flexibility                                                       prior to placement.
                                                                                                                  orders prior to placement.
                        in national reporting capabilities,
                        instant data updates from suppliers
                        using OEM signature tracking, is
                        compliant with interfacing to most
14
Accounts                                  Delivery Logistics
Method                                    •
                                          • ubilee Products Depotprovides
                                            J Office Office Supplies provides
                                              a standard next day delivery
                                            a standard next day delivery
                                                                                 • Jown vehicles Supplies uses our
                                                                                 • ubilee Office
                                                                                      Office Products Depot uses our
                                                                                      own vehicles drivers and is
                                                                                                    drivers and is
Option 1 1 We can tailor a solution
 Option - - All your company’s                service across Australia.
                                            service across Australia.               covered by our vigorous OHS
                                                                                   covered by our vigorous OHS
to meet your requirements or
 sites can receive invoices regarding
                                          • Parcels can be delivered to            policies. for safe load sizes
                                                                                    policies
invoicing. dockets upon delivery and
 delivery                                                                           and transportation/delivery
                                            nominated departments, floors,
 statements from their local Office                                                 conditions.
Option 2 - Jubilee Office Supplies          warehouse/storage areas.
 Products Depot centre. All accounts
can provide summaries however you
 are payable 30 days from statement.      • Invoice/Consignment notes
require ie cost centres, location.
                                            can include pricing and can be
 Option 2 - Office Products Depot
                                            provided with each delivery.
 can provide your head office with
 “consolidated invoice” summaries.
 This enhances our capacity to add
 value. Office Products Depot is able
 to receive single payment by cheque;
 or EFT.

A custom designed web site
interface has been established to
enable National Accounts to view
monthly purchases at a cost centre
level and print a report/statement
in full or by cost centre to simplify




                                                                                                                       ORDERING  DELIVERING
payment routine at any time seeing
live data.




                  JubileeProducts Depot will provide welcome
                  Office Office Supplies will
                  kits sent to each department contact
                  kits sent to each department contact                                                                    15


                  responsible for ordering office supplies.
                  responsible for ordering office supplies.
                    The kit will include;                       in username and password.
                  • • our Account Office Products Depot
                     Your Local Manager’s contact
                    Y
                                                             • Alternatively the fax or phone
                       Account Manager’s contact
                    details.
                                                               contacts for your orders.
                       details.
                  •  catalogue.
                    A
                                                             • Invoicing procedures for the order
                    • The Product Range online and by
                  •  ontacts for our customer service
                    C
                       catalogue.                            • Delivery procedures including
                    team for special buy-in products.
                                                               minimum order value and delivery
                    • Contacts for our customer service
                  • nstruction on How To Order.
                    I                                          timeframes.
                       team for special buy-in products.
                  •  ur website details and your log in
                    O                                        • Return of Goods Policy.
                    • Instruction on How To Order.
                    username and password.
                                                             • Back Order Procedure.
                    • Our website details and your log
4. PRICING 
   TERMS
Competitive                               matrix pricing which enables them to

                        Pricing                                   offer products as cheap as necessary
                                                                  to win the account, with no ceiling


                          Competitive
                                                                  on the other items purchased.
                                                                    Many office products suppliers use
                        Office Products Depot displays                Many office products suppliers use
                                                                  The reality is that many times
                                                                    matrix pricing which enables them to to
                        its pricing live on the web for               matrix pricing which enables them

                          Pricing
                                                                  substitutes areas cheap as necessary to
                                                                    offer products made within the
                                                                      offer products as cheap as necessary
                        national accounts and we                  contract list - in effectstructure allows
                                                                                             constantly
                                                                    win win account, this with no ceiling
                                                                      to the the account,
                        welcome the opportunity to                improvingoutside of matrix pricing to be
                                                                               the profit return for the
                                                                    products other items purchased.
                                                                      on the
                        do apricing policy allows you to enjoy
                         Our price comparison with
                           Office Products Depot displays supplier at the expense to the client.
                                                                    over priced.
                        yoursavings and ensures that your
                         real current provider.                       The reality is that many times
                           its pricing live on the web for The focus for Office Products Depot
                         cost on like-products will meet your       The reality is that made within the
                                                                      substitutes are many times
                           national accounts you to enjoy
                        Our pricing policy allows
                         business objectives.      and we         is service delivery andwithin the
                                                                    substituteslist -made product
                                                                      contract are in effect constantly
                                                                  source cost –-lowering constantly
                                                                                              source cost
                        real savings and ensures that yourto
                           welcome the opportunity                  contract list the effect return for the
                                                                      improving in profit
                         Our global buying power through the      brings immediate value benefits
                           do a price comparison with
                        cost containment on like-products           improving at the expense to the client.
                                                                      supplier the profit return for the
                         BPGI group provides real benefits        to all clients. This is achieved client.
                           your current provider.
                        will meet your business objectives.         supplier at the expense of the
                                                                      The focus for Office Products Depot
                         from volume buying and access to the through improved volumes (from
                        Our global buying power through the
                         highest quality brands.                    Theservice delivery and product
                                                                      is focus for Jubilee Office Supplies
                           Our pricing policy allows you to enjoy new corporate clients joining the
                                                                    issource cost – lowering source cost
                                                                       service delivery and offering a
                        BPGI group provides real benefits         program) and offshore negotiations
                         Theresavings and ensures that costs
                           real are potentially significant your    reduction in stationery expenditure
                        from volume buying and access to
                           cost containment on like-products
                         associated with changing – Going to      with the manufacturers. benefits
                                                                      brings immediate value
                        the highest quality brands.                 yearall clients. This is achieved
                                                                      to on year.
                           will meet your business objectives.
                         tender costs on average 6% of the
                                                                      through improved volumes (from
                        There tender value. significant
                         total are potentially
                           Our global buying power through the
                        costs associated with changing –
                           BPGI group provides real benefits                          Jubilee Products Depot will
                                                                                       Office Office Suppies will work
                                                                      new corporate clients joining the
                                                                      program) and offshore negotiations
                        Going to tender costs on average 6%
                                                                                       work with your company on its
                                                                                      with your company on its pricing
                           from volume buying and access to           with the manufacturers.
                        of the total tender value.
                           the highest quality brands.
                                                                                      structurestructure and the offer
                                                                                       pricing and can offer can




                                                                                                                                                         PRICING  TERMS
                          There are potentially significant
                          costs associated with changing –
                          Going to tender costs on average 6%
                                                                                      following models; Depot will
                                                                                        Office Products
                                                                                       the following models:
                          of the total tender value.                                    work with your company on its
 merce
                                                                                        Competitive,structure and can offer
                                                                                        pricing fixed prices listed on our website




                                                                                                                                                                           PRICING  TERMS
 Depot will,
erless invoicing                                                                        and in the catalogue. models:
                                                                                        the following                                                      17
ble your
 amline its
 e process for           Office Products Depot will, through                 or
                         its paperless invoicing procedure,
                                                        Competitive, fixed prices listed on our website
                                                      A and in the arrangement, an agreed margin
                                                         transparent
                         enable your company to streamline catalogue.                                                                                                        17
pot has a
merce strategy
                                                      is charged on all purchases.
                         its accounts payable process for
ade in the IBM
 rce Enterprise
                                                                               or
 ducts Depot will
ead office with          office products.
ces”.

 nterface has
                                                                                          A transparent arrangement, an agreed margin
o enable National                                                                         is charged on all purchases.
                           Reducing costs for
 onthly purchases
el and print a


                           your business
n full or by cost
ayment routine at
e data.
                           Reduce the Administration Costs for Orders


ate                                                                                                         E-Commerce
                           The total procurement cost is made up of two components:


                           The Product Cost                     The Process Cost
 our                       The actual price of the product -    The actual cost to the organisation to
                                                                                                            Office Products Depot will,
ystem
                           easily defined, transparent cost.    order, receive, pay, store and account
                                                                                                             Jubilee Office Supplies will,
                                                                for the purchase.                           through its paperless invoicing
                                                                                                             through its paperless invoicing
ws for flexibility in                                           The product cost represents                 procedure, enable your
                                                                                                             procedure, enable your
 apabilities, instant
                                                                40%                                         company to streamline its
suppliers using
king, is compliant
                                                                of your total cost.
                                                                                                             company to streamline its
                                                                                                            accounts payable process for
                                                                                                             accounts payable process for          Office Prod
                                                                                                            office products.
                                                                                                                                                   its paperle
most major ERP                                                  The other

                                                                60%                                         office products.
 L and EDI including
 SAP, etc allowing

                                                                                                                                                   enable you
deliver a seamless                                              comes down to how you buy the
                                                               comes down to how you buy the                Office Products Depot has a
 ly chain solution                                             product in the first place - -your methods
                                                                product in the first place your             centralised e-commerce strategy

                                                                                                                                                   its accoun
                                                               of ordering, the way inthe wayyou hold
                                                                methods of ordering, which in
                                                                which you hold stock, your inventory
                                                               stock and your inventory levels etc.         with investment made in the IBM
 rs all aspects
                                                                levels etc.                                 Websphere Commerce Enterprise

                                                                                                                                                   office prod
 luding CRM,
  ry, Warehouse,                                                                                            Solution. Office Products Depot will
   web, Creditors,                                                                                         also provide your head office with
Standardise  Rationalise
Your Office Product Range
Jubilee Office Supplies, through its private-
label range of commonlythrough its
 Office Products Depot, used office
products offersrange of commonly used
 private-label a high quality product at
cost effective prices. a high quality
 office products offers
 product at cost effective prices.

Office Products Depot can assist you to
create a list of standard items that can be
ordering from various departments.




                                                Reduce


                                                                                        PRICING  TERMS
                                                Inventory
                                                Holdings
                                                Jubilee Products Depot has a network
                                                 Office Office Supplies ensures a
                                                standard next day delivery service
                                                 of 170 distribution outlets this         19
                                                across Australia.
                                                 ensures a standard next day delivery
                                                service across Australia. The benefit
                                                of this is that you can hold less
                                                office product inventory, effectively
                                                improving your cash flow and
                                                reducing storage and holding costs.
5. QUALITY
   ASSURANCE
    OHS
Jubilee Brochure
Jubilee Brochure
Jubilee Brochure
Jubilee Brochure
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Jubilee Brochure

  • 1. Australia’s Largest Independent Business Australian Independent to BusinessBusiness Business to Supplier of Office of Office Products Supplier Products
  • 2. 1. CORPORATE OVERVIEW 2
  • 3. Jubilee Office Supplies is a independent supplier of office products in of office Office Products Depot is the largest independent supplier Australia providing end to with more than solutions. With access to products in Australia end office product 170 distribution outlets and up to 40,000 product lines and commitment to deliver a personalised service, we are backed by the BPGI buying groupproduct solutions. With 1150 staff, we provide end to end office ($16billion) and this enables us to be competitiveproduct lines and commitment to deliver access to up to 40,000 on prices. a personalised service, we are backed by the BPGI buying group ($14 billion) and this enables us to be competitive on prices. Along with our commitment to to service,ourour commitment toenvironment and and local Along with our commitment service, is is commitment to the the environment local communities. Jubilee Office Depot outletsto reduce,support the Eccosave Recycling communities. Office Products Supplies aims actively reuse and recycle wherever possible. We actively and cartridges and promote this free recycling program to our Program for toners support the Eccosave Recycling Program for toners and cartridges and promote this free recycling program to our clients. clients. Jubilee Office Supplies support the local communityservice through our network range At Office Products Depot, the communities we and its people through the from cities, metropolitan hubs, country towns and remote areas. Office Products provision of jobs and income. We Support many local sporting groups and charities. We proudlyoutlets support the local community and its people through the provision of Depot support the McGrath Foundation. jobs and income, supporting local sporting groups and charities and through initiatives As enhance the general community including our ethical sourcing program, our local to a Australian Owned and Operated Office Supplier we ensure that jobsand as the largest Australian Owned and Operated Office Supplier we sourcing program and profits are kept in the community. ensure that jobs and profits are kept in the community. C O R P O R AT E O V E R V I E W Are You Buying from an Australian Owned and Operated Company? Office Products Jubilee Office Corporate Express Office Max Depot Supplies U.S Owned U.S Owned 3 100% Australian. 100% Australian. Independently Owned and Operated Independently Owned and Operated We provide you with the best quality products at competitive prices – the brands you can trust at prices you can afford.
  • 4. ValueSupplies is on Value Ordering Solutions Reporting Jubilee Office a Service Comprehensive Our service capability far exceeds With national account reporting, You can fax, call or use our web Australian business built Proposition Proposition many of our competitors. With ordering give youOur fast and effective we can system. the transparency great customer service. over 170 locations, we are well needed for your procurement online solution helps simplify ordering positioned to service you better. personnel to manage budgets and and drive down your purchase costs Service Our Network Global purchasing power and local reduce costs. by eliminating errors, managing back Our service capability far exceeds that As Australia’s largest independent Single Source Supplier deliver knowledge enables us to orders and reducing the time it takes of our competitors. With specialist Ordering Solutions office products group, Office Aspremium service with personalyour a your single source supplier for to place orders. knowledge, a personal experience and You can fax, call or use our web Products Depot is an Australian attention. business, we can reduce or contain a caring attitude, this enables us to ordering system. Our fast and Environmental Responsibility business built on great customer costs by reducing the number of deliver a premium service. Our People We source online solution helps effective and supply a range of service. suppliers and consolidating purchasing Our members own and operate their environmentally responsible down your simplify ordering and drive and Capability under one group. businesses. That’s over 1150 people recycled products. eliminating errors, purchase costs by Competitive Pricing provide Jubilee Office Supplies can Comprehensive Reporting regional in over 170 metropolitan and managing back orders and reducing Office Productsglobal buying its the benefits of Depot offers power Our account reporting can give about locations who are passionate you the time it takes to place orders. pricing live on the web for national through the BPG1 Group ($16billion the transparency needed for your exceptional service. accounts while giving your the globally) and we welcome business Environmental Responsibility procurement personnel to manage opportunity to times and comparison local response do a price personal We source and supply a range of Single Source Supplier budgets and reduce costs. with your current provider. service. environmentally responsible and As your single source supplier for Our People your day to day business, we can recycled products. Capability With an average of 25 years stationery With 170 Customer Care Centres contain costs by reducing the number experience, our focus is to build strong throughout Australia Office Products of suppliers and consolidating Depot can provide our clients and relationships with the benefits of purchasing under one group. ensure we deliver exceptional service, global buying power through the on time, first time, every time. BPGI group ($14bn globally) while giving your business local response times and personal service. C O R P O R AT E O V E R V I E W Our Vision Our Mission Our Values We aim to provide We aim to provide To understand our A Passion for Customer premium service, premium service, customer’s requirements Satisfaction professional knowledge professional knowledge and enable them Flexible and Tailored Office 4 and experience, and and experience, and to succeed in their Supply Solutions outstanding value for outstanding value for businesses, by containing our customers. through a our customers costs and provide an Provide outstanding value national network of more end-to-end office product Integrity and Environmental than 170 locations. solution. Awareness
  • 5. Our Service Guarantee What Do Office National has the infrastructure and programs to assist the growth of your business and profitability through lowering your We Sell? running costs, saving you time and administrative work load. In a rapidly expanding industry, Office National now Services Expenditure and Budget Analysis Reports provides a wide range of As a single source supplier we cater to a broad range of clients including • National Pricing products. Listed below are medium to large organizations our major product groups • Expenditure report by whole Our Service Guarantee What Do and single and multiple site company, cost centre, site, that further highlight organizations. Office National product group (aor) or product. our commitment to total Ourthe growth ofcosts,business andtime and administrative We Sell? has a dedication to long lasting customer service. to assist Service Guarantee What Do Jubilee Office Supplies has the infrastructure and programs to and mutually beneficial businessthe infrastructure and programs Office Products Depot has Cost Reduction Partnering assist the growth of your business• Account Manager/through partnerships. and profitability Specialist your profitability industry, Sell? We Office Office lowering your running saving you Stationery Products consultant to regularly evaluate/ In a rapidly expanding In a through lowering your operating costs, saving you time and Office Products Depot has the infrastructure and programs Customised Accounting work load. advise on alternative brands and industry, Jubilee Products administrative work load. System to assist the growth of your business and profitability purchasing cost reduction. SuppliesCopiers Pc’s, now provides a wide • Cost centres identified by Depot now provides a wide through lowering your operating costs, saving you time and Expenditure and Budget In a rapidly expanding range of products. Listed Services department, centre number and Stock Control and Ordering range of products. Listed administrativesupplier load. work we cater As a single source supplier we cater As contact name. a single source Analysis Reports Systems below areOffice Products industry, our major product below are ourand Toners major product to a broad range of clients including to a broad range of clients including • Invoicing/delivery dockets to • National Pricing • Customised Stock Control System. groups now further highlight Depot that provides a wide Cartridges groups that further highlight Services large organizations Expenditure and Budget medium to large organizations and medium to arrive with goods. • Expenditure report by whole Analysis Reports our commitment toListed range of products. our commitment to total total singlesingleand multiple sitewe cater and singlemultiple supplier As a and source site organizations. • User friendly Web ordering and company, cost centre, site, below are our major product customer service. Services General Printing to a broad range of clients including Jubilee Office Supplies Products Depot organizations. Office has a dedication • customized to suit your needs National Pricing customer service. product group and or product. product group (aor) or product. groups that further highlight C O R P O R AT E O V E R V I E W medium to large organizations has a dedication to long lasting to long lasting and mutually beneficial • Fulfillment rates abovewhole • Expenditure report by industry our commitment to total and single and multiple site and mutually beneficial business company, cost centre, site, Paper Products business partnerships. Cost Reduction Partnering average after implementation; Paper Products partnerships. Office Products Depot organizations. customer service. • (96+%) group (aor) or product. product Account Manager/ Specialist Our Service Guarantee What Do has a dedication to long lasting consultant to regularly evaluate/ and mutually beneficial business Customised Accounting Cost Reduction Partnering CartridgesPeripherals Computer and Toners Printer, Fax machines Paper Products advise on alternative brands and partnerships. System We Sell? • purchasing cost reduction. Account Manager/ Specialist • Cost centres identified by consultant to regularly evaluate/ Office National has the infrastructure and programs to assist the Office National has Customised Accounting and department, centre number Stationery and Toners Cartridges Products Janitorial Supplies 5 advise on alternative brands and Stock Control and Ordering growth of your business and profitability through lowering your System name. contact purchasing cost reduction. Systems a dedication to long running costs, savingby time and administrative work load. • Cost centres identified you • Invoicing/delivery dockets to department, centre number and • Customised Stock Control System. Stock Control and Ordering In a rapidly expanding Canteen Supplies Warehouse Products Stationery Supplies industry, Office National now lasting and mutually arrive with goods. Services name. contact Expenditure and Budget and • User friendly Web ordering Systems provides a wide range of C O R P O R AT E O R P O R ATW O V E R V I E W As a single source supplier we cater Analysis Reports your needs customized to suit • Customised Stock Control System. Office Furniture beneficial business • aInvoicing/delivery dockets to to broad range of clients including • National Pricing products. Listed below are Canteen Supplies Office Furniture arrive with goods. • Fulfillment rates above industry our major product groups medium to large organizations • User friendly Web ordering and partnerships. • average after implementation; Expenditure report by whole C OVERVIE E and single and multiple site customized to suit your needs that further highlight PCs, Copiers Office Furniture (96+%) cost centre, site, company, organizations. Office National • product group (aor) or product. Fulfillment rates above industry our commitment to total Canteen Supplies has a dedication to long lasting average after implementation; customer service. Computer Peripherals PCs, Copiers and mutually beneficial business Cost Reduction Partnering Jubilee Office Supplies has partnerships. (96+%) • Account Manager/ Specialist 5 Office Products Depot Stationery Products consultant to regularly evaluate/ Janitorial Supplies a dedication to long lasting Customised Accounting advise on alternative brands and Computer Peripherals 5 has a dedication to long System and mutually beneficial purchasing cost reduction. Office Products Depot • Cost centres identified by Pc’s, Copiers Warehouse Supplies Janitorial Supplies lasting and mutually department, centre number and Stock Control and Ordering has a dedication to Customised Stock Control System. business partnerships. contact name. long Systems beneficialdockets to • Invoicing/delivery business • Cartridges and Toners General Printing Services Warehouse Supplies lasting and mutually friendly Web ordering and partnerships. arrive with goods. • User beneficial businesscustomized to suit your needs General Printing Services General Printing Services C O R P O R AT E O V E R V I E W partnerships. • Fulfillment rates above industry average after implementation; Warehousing Solutions Paper Products (96+%) Computer Peripherals Office National has Janitorial Supplies 5
  • 6. Global Purchasing Power Office National Global Purchasing Power Can Meet JubileeNational Office Office Global Purchasing Power Office Products All Your BPGI Membership Profile BPGI is the World’s largest consortium of buying groups consisting solely of Can Meet Supplies Can BPGI Membership Profile independent office products dealers. BPGI consists of 21 member groups in 18 BPGI is the World’s largest consortium of buying groups consisting solely of countries with service into 24 countries. Depot Can Requirements All Your Meet All Your MeetMoneyYour Value for All BPGI Membership Profile Requirements independent office products dealers. BPGI consists of 21 member groups in 18 BPGI is the World’s largest consortium of buying groups consisting solely of countries with service into 24 countries. Office National through Requirements Requirements independent office products dealers. BPGI consists of 21 member groups in 18 • Competitive pricing on all office $14bn countries with service into 24 countries. BPGI, partners with some of Office National through the world’s most respected Value for Money quality supplies of a high • Competitive pricing on all office Demonstrated range of quality $14bn End User Sales (USD) Jubilee partners with some of BPGI, Products Depotthrough Office Office office products and reliable Supplies through Value for Money quality supplies of a high products BPGI,world’s most respected the partners with some of $14bn 3,664 companies. BPGI, partners with some of • Competitive pricing on all office • Demonstrated range of quality End User Sales (USD) Delivery the world’s most respected and reliable office products supplies of a high quality the world’s most respected • productstime on most orders is Delivery 3,664 End User Sales (USD) Dealers and reliable office products companies. • Demonstrated range of quality and reliable office products Delivery hours within 24 products companies. 3,664 • Delivery time on most emergency Same day delivery for orders is 4.3m companies. Dealers Delivery hours within 24 orders (where possible) • Delivery time on most emergency • Same day delivery for orders is 4.3m Dealers Catalogues Produced Technology & Ordering within 24 hours • orders (where possible) ability to Online ordering tool and 4.3m 36.6m • Same day delivery for emergency Catalogues Produced Technology & Ordering search by item orders (where possible) • Onlinehistory online and ability to Order ordering tool 36.6m Catalogues Produced Flyers Produced Technology & Ordering search by item Credit Terms • Onlinehistory online and ability to • Order ordering tool 36.6m 17,000 Flyers Produced • search by item Invoices provided by cost centre, Credit Terms online per order or by business unit • Order history 17,000 Flyers People Sales Produced C O R P O R AT E OC O R P OE EAT EI E W E R V I E W • Invoices providedto charge goods Account number by cost centre, Credit Terms bought in store 2.7m per order areby business unit to which or 17,000 Sales People • Invoices providedto charge goods • Account number by cost centre, C O R P O R V E R V IV W V O V Relationship Management per order or by business unit 2.7m • to which are bought in store AT E O R R Sales People Customers Dedicated sales representative • Account number to charge goods Relationship Management to give expert advice, 2.7m which are purchased in store Customers • Dedicated sales representative recommendations and guidance Relationship Management • to give expert advice, Monitoring performance, 6 Customers • Dedicated and review of services reporting sales representative recommendations and guidance • to give expert advice, Geographicperformance, Monitoring Coverage 6 recommendations and guidance • reporting widereview of services Australia and 6 • Monitoring performance, Geographic Coverage • Distribution outlets located close reporting and review of services • Australia wide to your company’s offices Geographic Coverage Experience outlets located close • Distribution& Proven • Australia wide to your company’s offices Performance • Distribution outlets located close Experience & Proven • Proven capability to provide to your company’s offices Performance goods/services Experience & Proven capacity to • Proven capability to provide Company stability and Performance goods/services provide goods/services • Proven capability to provide • Company stability and capacity to Environmental goods/services • provide goods/services products Recycling program and • Company stability and capacity to Environmental • Australian owned provide goods/services • Recycling program and products Environmental • Australian owned • Recycling program and products • Australian owned
  • 7. 2. PRODUCT COMMITMENT
  • 8. Product Range Product of our We will provide copies fully priced Range ‘Essential Business Supplies Catalogue’ We our complete copies of our and will provide fully pricedBusiness Catalogue’. ‘Corporate ‘Essential Business Supplies As a Nationalcustomer customer you to As a Account Account you will be able Catalogue’ access products and will be able to access products and prices via the web. prices via the web. and our complete ‘Corporate Business Catalogue’. As a National Account customer you will be able to access products and prices via the web. www.officeproductsdepot.com.au www.jubileeoffice.com.au PRODUC T COMMITMENT DUC T COMMITMENT Private Label www.officeproductsdepot.com.au PRO Private • ubilee Office Supplies have a rapidly J • Office Products Depot have expanding branded product range 9 a rapidly expanding branded Label designed to deliver cost savings without product range designed to deliver compromise on quality. cost savings without compromise A on quality. • ll products supplied by Jubilee Office •Supplies Products Depot have quality Office are a blend of superior • All products supplied by Office 9 andrapidly expanding branded a price effectiveness. Products Depot are a blend product range designed to deliver • ofendeavour to purchase from We superior quality and price cost savings without compromise effectiveness. Australian Companies wherever on quality. possible and happily guarantee product • We endeavour to purchase from •satisfaction. supplied by Office All products Australian Companies wherever Products Depot are a blend possible and happily guarantee of superior quality and price product satisfaction. effectiveness. Our product range delivers cost from • We endeavour to purchase savings without compromising quality. Australian Companies wherever possible and happily guarantee product satisfaction.
  • 9. Returned Industry Site Goods Standards Support Policy- Comparison For each of your sites your account For each of your sites a local account manager will deal with individual issues. Guidelines manager will deal with individual (KPI’s) Staff will be available to deliver training issues. Staff will be available to on our web platform. A team of web deliver training on our web platform. developers are available to handle any Any item may be returned within A team of web developers are Any item may be returned within Jubilee Products Depot prides itself Office Office Supplies prides itself technical difficulties. 30 days of of invoice FREE charge available to handle any technical 7-30 days invoice FREE of of charge on strict ethical business behaviors, on strict ethical business behaviors, where it is received in error or is difficulties. where it is received in error or is believing that an ethical business believing that an ethical business faulty for a full credit. faulty for full credit model will ultimately secure us model will ultimately secure us We recommend the following quality relationships and long term quality relationships and long term Simply call your nominated Office Simply call your account manager milestone/review schedule: partnerships. partnerships. 1. with the relevantcare centre with the Products Depot information including:information including: relevant A 1-month implementation A one month implementation Office Products Depot statistics period where initial contact is made • Product code in Week 1. • Our fill rates after implementation 2. • Invoice number period are held at an average of • Date of purchase 96-98% on core product. In week 2, full training is • Specific pick-up details • Our order turnaround times well provided at each site in regard to below 24 hours in metro and Ordering systems, specific stock regional center locations. requirements, relationship building, payment methods etc. PRODUC T COMMITMENT • Our quotation or query response 3. rates are held at a maximum of 24 hours. Week 3-4 allows for any • Our tracking of client service additional products required by your queries includes a Performance sites to be sourced and fully ranged stored Review Form returnable at the local distribution warehouse in the distribution warehouse to meet all times. expected order levels. levels. to meet expected order 10 4. A sixmonthly performance A 6 monthly performance review thereafter where any value adding or cost cutting initiatives will be advised/assessed and implemented.
  • 10. PRODUC T COMMITMENT Performance To ensure the highest service standards In the unlikely event that an item Our aim is to offer simply the most In the unlikely event that an item are met, a custom performance review ordered is out of stock for reasons flexible services possible with ordered is out of stock for reasons will be offered. beyond our control we will advise Reviews National Buying Power advantages beyond our control we will advise your team at time of order and will Our aim is business benefits. most and local to offer simply the your team at time of order and will recommend a substitute line where no flexible services possible with National recommend a substitute line where Jubilee Office Supplies is an Our web ordering system and compromise in quality is involved. To ensure the highest service standards Buying Power advantages and local no compromise in quality is involved. dedication to delivery on time, organisation independently are met, a custom performance review business benefits. without product substitution, 11 owned. will be offered where services can be Our web ordering system and will enjoy ensures that your company improved to better suit your office dock to stock support from Office dedication to delivery on time, without Endeavoring to offer corporate requirements. Products Depot. product substitution, ensures that Australia with a unique your company will enjoy dock to stock alternative for the provision of support from Jubilee Office Supplies. office product services. Our aim is to offer simply the most flexible services possible with National Buying Power advantages and local business benefits.
  • 11. 3. ORDERING DELIVERING
  • 12. performance along with centralised pricing and linked data. ORDERING DELIVERING www.officeproductsdepot.com.au www.jubileeoffice.com.au Jubilee Office Supplies online is a state-- Commerceordering allows users to view Office Products Depot E Online of-the-art, user-friendly web ordering 13 pricing and place orders for all stock. online is a state-of-the-art, Office Products Depot has a user-friendly webwanting to use web platform for clients ordering centralised e-commerce strategy platform for clients wanting access for office product procurement. with investment in the IBM to use web access for office Websphere Commerce Enterprise product procurement. Solution. The platform supports the Office Products Depot website Online ordering allows users to with an EDI based gateway, linking view pricing and place orders for all distributor outlets to head office, stock and also provides customized customer and Vendor product viewing for procurement supplier systems. management by username profile plus the ability to view order status Vendor Refill Refill at any time. System System In a mid to large sized office, In a mid to large sized office, vender refill can minimise the Vendor Refill can minimise hassle to your staff resources the hassle and your staff while ordering daily office resources in ordering daily product requirements. office product requirements. JubileeNational will compile a Office Office Supplies will compile Systems list of commonly used products major ERP packages using XML and a list of commonly used products EDI including Oracle, PeopleSoft, and quantities consumed on a and quantities consumed on a Integration SAP, etc allowing us to deliver a fortnightly/monthly basis. fortnightly/monthly basis. customised, seamless and paperless supply chain solution for our clients. The system includes: Office National is the leading • A detailed stock list. It includes Readysell ERP covers all aspects codes, description, UOM, min and 100% Australian owned of our business, including CRM, max levels. and operated office product Purchasing, Inventory, Warehouse, suppliers to business and Sales, Debtors, B2B web, • Free delivery. has a state-of-the art ERP Creditors, General Ledger, Financials, ORDERING DELIVERING package implemented across Reporting, Customisation, HR, • • We offer build in reporting and We also reporting and accountability that allows you you accountability that allows for to its 170 locations. Manufacturing, Projects and to stay in control of purchasing via stay in control of purchasing. We do Fixed assets. a process of approval of all orders this via a process of approval of all Readysell ERP allows for flexibility prior to placement. orders prior to placement. in national reporting capabilities, instant data updates from suppliers using OEM signature tracking, is compliant with interfacing to most 14
  • 13. Accounts Delivery Logistics Method • • ubilee Products Depotprovides J Office Office Supplies provides a standard next day delivery a standard next day delivery • Jown vehicles Supplies uses our • ubilee Office Office Products Depot uses our own vehicles drivers and is drivers and is Option 1 1 We can tailor a solution Option - - All your company’s service across Australia. service across Australia. covered by our vigorous OHS covered by our vigorous OHS to meet your requirements or sites can receive invoices regarding • Parcels can be delivered to policies. for safe load sizes policies invoicing. dockets upon delivery and delivery and transportation/delivery nominated departments, floors, statements from their local Office conditions. Option 2 - Jubilee Office Supplies warehouse/storage areas. Products Depot centre. All accounts can provide summaries however you are payable 30 days from statement. • Invoice/Consignment notes require ie cost centres, location. can include pricing and can be Option 2 - Office Products Depot provided with each delivery. can provide your head office with “consolidated invoice” summaries. This enhances our capacity to add value. Office Products Depot is able to receive single payment by cheque; or EFT. A custom designed web site interface has been established to enable National Accounts to view monthly purchases at a cost centre level and print a report/statement in full or by cost centre to simplify ORDERING DELIVERING payment routine at any time seeing live data. JubileeProducts Depot will provide welcome Office Office Supplies will kits sent to each department contact kits sent to each department contact 15 responsible for ordering office supplies. responsible for ordering office supplies. The kit will include; in username and password. • • our Account Office Products Depot Your Local Manager’s contact Y • Alternatively the fax or phone Account Manager’s contact details. contacts for your orders. details. • catalogue. A • Invoicing procedures for the order • The Product Range online and by • ontacts for our customer service C catalogue. • Delivery procedures including team for special buy-in products. minimum order value and delivery • Contacts for our customer service • nstruction on How To Order. I timeframes. team for special buy-in products. • ur website details and your log in O • Return of Goods Policy. • Instruction on How To Order. username and password. • Back Order Procedure. • Our website details and your log
  • 14. 4. PRICING TERMS
  • 15. Competitive matrix pricing which enables them to Pricing offer products as cheap as necessary to win the account, with no ceiling Competitive on the other items purchased. Many office products suppliers use Office Products Depot displays Many office products suppliers use The reality is that many times matrix pricing which enables them to to its pricing live on the web for matrix pricing which enables them Pricing substitutes areas cheap as necessary to offer products made within the offer products as cheap as necessary national accounts and we contract list - in effectstructure allows constantly win win account, this with no ceiling to the the account, welcome the opportunity to improvingoutside of matrix pricing to be the profit return for the products other items purchased. on the do apricing policy allows you to enjoy Our price comparison with Office Products Depot displays supplier at the expense to the client. over priced. yoursavings and ensures that your real current provider. The reality is that many times its pricing live on the web for The focus for Office Products Depot cost on like-products will meet your The reality is that made within the substitutes are many times national accounts you to enjoy Our pricing policy allows business objectives. and we is service delivery andwithin the substituteslist -made product contract are in effect constantly source cost –-lowering constantly source cost real savings and ensures that yourto welcome the opportunity contract list the effect return for the improving in profit Our global buying power through the brings immediate value benefits do a price comparison with cost containment on like-products improving at the expense to the client. supplier the profit return for the BPGI group provides real benefits to all clients. This is achieved client. your current provider. will meet your business objectives. supplier at the expense of the The focus for Office Products Depot from volume buying and access to the through improved volumes (from Our global buying power through the highest quality brands. Theservice delivery and product is focus for Jubilee Office Supplies Our pricing policy allows you to enjoy new corporate clients joining the issource cost – lowering source cost service delivery and offering a BPGI group provides real benefits program) and offshore negotiations Theresavings and ensures that costs real are potentially significant your reduction in stationery expenditure from volume buying and access to cost containment on like-products associated with changing – Going to with the manufacturers. benefits brings immediate value the highest quality brands. yearall clients. This is achieved to on year. will meet your business objectives. tender costs on average 6% of the through improved volumes (from There tender value. significant total are potentially Our global buying power through the costs associated with changing – BPGI group provides real benefits Jubilee Products Depot will Office Office Suppies will work new corporate clients joining the program) and offshore negotiations Going to tender costs on average 6% work with your company on its with your company on its pricing from volume buying and access to with the manufacturers. of the total tender value. the highest quality brands. structurestructure and the offer pricing and can offer can PRICING TERMS There are potentially significant costs associated with changing – Going to tender costs on average 6% following models; Depot will Office Products the following models: of the total tender value. work with your company on its merce Competitive,structure and can offer pricing fixed prices listed on our website PRICING TERMS Depot will, erless invoicing and in the catalogue. models: the following 17 ble your amline its e process for Office Products Depot will, through or its paperless invoicing procedure, Competitive, fixed prices listed on our website A and in the arrangement, an agreed margin transparent enable your company to streamline catalogue. 17 pot has a merce strategy is charged on all purchases. its accounts payable process for ade in the IBM rce Enterprise or ducts Depot will ead office with office products. ces”. nterface has A transparent arrangement, an agreed margin o enable National is charged on all purchases. Reducing costs for onthly purchases el and print a your business n full or by cost ayment routine at e data. Reduce the Administration Costs for Orders ate E-Commerce The total procurement cost is made up of two components: The Product Cost The Process Cost our The actual price of the product - The actual cost to the organisation to Office Products Depot will, ystem easily defined, transparent cost. order, receive, pay, store and account Jubilee Office Supplies will, for the purchase. through its paperless invoicing through its paperless invoicing ws for flexibility in The product cost represents procedure, enable your procedure, enable your apabilities, instant 40% company to streamline its suppliers using king, is compliant of your total cost. company to streamline its accounts payable process for accounts payable process for Office Prod office products. its paperle most major ERP The other 60% office products. L and EDI including SAP, etc allowing enable you deliver a seamless comes down to how you buy the comes down to how you buy the Office Products Depot has a ly chain solution product in the first place - -your methods product in the first place your centralised e-commerce strategy its accoun of ordering, the way inthe wayyou hold methods of ordering, which in which you hold stock, your inventory stock and your inventory levels etc. with investment made in the IBM rs all aspects levels etc. Websphere Commerce Enterprise office prod luding CRM, ry, Warehouse, Solution. Office Products Depot will web, Creditors, also provide your head office with
  • 16. Standardise Rationalise Your Office Product Range Jubilee Office Supplies, through its private- label range of commonlythrough its Office Products Depot, used office products offersrange of commonly used private-label a high quality product at cost effective prices. a high quality office products offers product at cost effective prices. Office Products Depot can assist you to create a list of standard items that can be ordering from various departments. Reduce PRICING TERMS Inventory Holdings Jubilee Products Depot has a network Office Office Supplies ensures a standard next day delivery service of 170 distribution outlets this 19 across Australia. ensures a standard next day delivery service across Australia. The benefit of this is that you can hold less office product inventory, effectively improving your cash flow and reducing storage and holding costs.
  • 17. 5. QUALITY ASSURANCE OHS