This document discusses social media and its potential applications for facilities management. It introduces Be2Camp, which is an unconference focused on connecting the built environment sector with web 2.0 technologies. The document outlines Martin Brown's social media journey and insights gained. It provides examples of how tools like Twitter, blogs, Google docs and augmented reality could be used in facilities management for collaboration, sharing knowledge and improving services.
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
Social Media for Midlands FM Forum
1. Midlands FM Forum
Facilities Management
and
Social Media
introduction
be2camp
my journey
social media insights
getting started
unraveling
the
web
martin brown e: fairsnape@gmail.com t: @fairsnape
2. leading and
supporting
business card improvement in the
built environment: fairsnape
winning work
martin brown
sustainability
fairsnape
mob: 07776234702 collaborative
twitter: @fairsnape working
email: fairsnape@gmail.com
sykpe: fairsnape
linkedin: martinbrown social media
blog: www.fairsnape.wordpress.com
&
‘business’
improvement
martin brown e: fairsnape@gmail.com t: @fairsnape
3. Be 2 Camp
as in as in as in
Built Environment Web 2.0 Bar camp
Design Interactive Web New ways of
Construction Meeting,
Facilities Learning and
Management Sharing’
AEC Sector
martin brown e: fairsnape@gmail.com t: @fairsnape
4. Be2camp is the world‘s
first unconference
focused on Web 2.0 and
the built environment.
… a place for people interested in how
the latest web 2.0 applications could help
build a
better,
collaborative,
and more sustainable built environment
… from planning and design through
construction to occupation and
management of buildings and facilities.
martin brown e: fairsnape@gmail.com t: @fairsnape
5. Be2camp is the world‘s
first unconference
focused on Web 2.0 and
the built environment.
… a gathering born from the desire
for people to freely share and learn in
an open environment.
… it is an intense event with
discussions, demos and interaction
… with participants who are the main
actors of the event.
martin brown e: fairsnape@gmail.com t: @fairsnape
6. @fairsnape @eepaul
@pbroviak
@jodiem
Be2Camp Founders
martin brown e: fairsnape@gmail.com t: @fairsnape
7. Meetings via Skype
Conversations via twitter
Time And Date for organising times
Meetings in Second Life
Blog Posts on Ning
Use of Google Docs
Be2camp
London
2 Emails Organisation
martin brown e: fairsnape@gmail.com t: @fairsnape
8. Pre Event:
Topics discussed online
Outline agenda shaped
At the Event:
Agenda and sessions agreed
Delegates are participants
Sessions streamed live
Live transcripts and blogging
Twitter communications
Google + Skype presentations Pecha Kucha
Post Event:
Video available via Ustream
Presentations available via Slideshare
Transcript available via Coveritlive
All on www.be2camp.com
Discussions continue in online groups
martin brown e: fairsnape@gmail.com t: @fairsnape
9. so far:
Be2camp London Oct 2008
Be2camp Liverpool May 2009
Be2camp Brum August 2009
Be2camp Working Buildings London 2009
RIBA Forum London Oct 2009
SMW Be2camp London Feb 2010
Social Media Café March 2010
World Water Day Dundee March 2010
BIFM Conference Fringe event April 13th 2010
Be2campEast Property and Social Media April 29th
Best Practice Clubs
London February 2010 be2camps
Black Country February 2010
Lancashire March 2010
planned:
BecampNW Manchester 15th June 2010
Social Media Clinics Be2campEast Property and Social Media June 24th
Building Centre London Be2camp Brum August 12th
Sandwell Council Be2CampOxon Oxford September
Black Country CE Club Be2camp London October 2010
martin brown e: fairsnape@gmail.com t: @fairsnape
11. a be2camp
sustainability
manifesto
“We can’t solve todays problems by using the same kind of
martin brown e: fairsnape@gmail.com when we created them.”
thinking we used t: @fairsnape
12. Make sustainability in the built
environment open source. the be2camp
Sustainability is too important an sustainability manifesto
issue to be done behind ‘closed
doors’
• move the debate from ‘sustainability’ to one of ‘resilience’
• collaborate through web2 and social media
• encourage open conversations and debates
• push for appropriate open source
• promote web2 as an enabler for CO2 reduction
• join the 10:10 pledge
• cause no unnecessary harm
martin brown e: fairsnape@gmail.com t: @fairsnape
13. social media
journey
insights
martin brown e: fairsnape@gmail.com t: @fairsnape
14. The future is closer than you think
Messages with emotions Messages via Twitter
2004 2009
Maps with icons that show Peoples whereabouts via
peoples whereabouts Google Latitude
martin brown e: fairsnape@gmail.com t: @fairsnape
15. “Social media in the built environment has opened
doors for individuals to hold conversations and form
relationships across organisation boundaries.
This is increasingly important as we enter a new decade where
success will come from person to person
collaboration, rather than last decades business to
business focus.
Leaders and directors of built environment organisations need to
address the benefits that social media will bring …
Failure to do so will almost definitely leave them trailing
behind their more innovative and successful competitors
martin brown e: fairsnape@gmail.com t: @fairsnape
16. business card
mobile
martin brown
fairsnape twitter
mob: 07776234702 google mail
twitter: @fairsnape
email: fairsnape@gmail.com
sykpe: fairsnape skype
linkedin: martinbrown
blog: www.fairsnape.wordpress.com
linkedin
blog
martin brown e: fairsnape@gmail.com t: @fairsnape
17. 2005 Excelsus Blog
2006 Second Life (aka Brand Woodin)
Social Media Journey
2006 igoogle
2006 Skype
2007 isite Blog
2007 Blog4FM
2007 Linkedin
2008 Twitter (@martin brown)
2008 be2camp
2009 Twitter (@fairsnape)
2009 Slideshare
2009 Googlewave
2010 (AR) Augmented Reality + Foursquare
martin brown e: fairsnape@gmail.com t: @fairsnape
18. Why social media?
Its where you will find your customers, clients, staff,
suppliers, contractors, friends …. people
Its not a new thing
but a new way of doing old things,
…. like talking and communicating
martin brown e: fairsnape@gmail.com t: @fairsnape
19. martin brown e: fairsnape@gmail.com t: @fairsnape
21. Web 1.0
Brochures
Web 2.0
User Content
martin brown e: fairsnape@gmail.com t: @fairsnape
22. “There go my people. I must find out where they are going so I can lead them.”
- French politician Alexandre Ledru-Rollin
martin brown e: fairsnape@gmail.com t: @fairsnape
23. 2006
13% 2009
24%
19%
33%
15%
20%
19%
59%
33%
70%
52%
Engaging
17% with
Social
Media
martin brown e: fairsnape@gmail.com t: @fairsnape
24. Shhhhsh … listen
Find out
Where are people talking?
What are they saying?
About new leads
About you
About your services or
About your clients, your suppliers?
Love you? Hate You?
Join the conversations …
martin brown e: fairsnape@gmail.com t: @fairsnape
25. martin brown e: fairsnape@gmail.com t: @fairsnape
26. martin brown e: fairsnape@gmail.com t: @fairsnape
27. Twitter, all about connections:
martin brown e: fairsnape@gmail.com t: @fairsnape
28. martin brown e: fairsnape@gmail.com t: @fairsnape
30. martin brown e: fairsnape@gmail.com t: @fairsnape
31. 1. Join conversations + network Why
should
2. Promote stuff + be visible FM look
at twitter?
3. Get Market intel
4. Share your knowledge
5. Get to know people
6. Form relationships
7. Punch above your weight
8. Follow events
9. Recruit
10. Win work
martin brown e: fairsnape@gmail.com t: @fairsnape
32. the
name
game
Are you ‘ the organisation’
@fairsnape
or
‘in the organisation’ ?
Name @{12 characters}
Profile 160 characters
martin brown e: fairsnape@gmail.com t: @fairsnape
33. How do you or your people stand out?
martin brown e: fairsnape@gmail.com t: @fairsnape
34. 1. Increase visibility Applies
to
YOU
2. Illustrate connectability
and
to
3. Promote your stuff
YOUR
Business
4. Improve interview success
5. Demonstrate experience and knowledge
6. Check out client people
7. Check out bidding contractor people
Why get
8. Check out health of company
martin brown e: fairsnape@gmail.com t: @fairsnape
44. fm
emerging futures
martin brown e: fairsnape@gmail.com t: @fairsnape
45. Augmented Reality
PHONE CAM + GPS + COMPASS + {YOUR} WEB DATA + LOCATION + TWITTER
information
property
Water Construction CO2 46T/£100k
Pipe Lane BB7 2RE AFR: 2.3
£1.6m
34 weeks Waste: 6T/£100k
performance safety
martin brown e: fairsnape@gmail.com t: @fairsnape
46. Here and now …
LOCATION + TWITTER + FM + COMMENTS
What if facilities users and visitors posted views
and comments about your services online,
and got rewarded for doing so?
Meet foursquare
Starbucks
FT.com
Hotels
martin brown e: fairsnape@gmail.com t: @fairsnape
47. so
What do you think so far?
martin brown e: fairsnape@gmail.com t: @fairsnape
48. Social Media is Changing Business*
1 From Trying to Sell to Making Connections
2. From Big Campaigns to Small Acts
3 From Controlling Our Image to Being Ourselves
4. From Hard to Reach to Available Everywhere
…. How is your business changing ?
* from mashable.com
martin brown e: fairsnape@gmail.com t: @fairsnape
49. If you want to: Check out: a
starter
Linkedin for
Join fm conversations
six
Promote visibility and
experience
Twitter
Improve ‘reach’’ of
Slideshare
presentations
Comment and blog on
Wordpress
Facilities Management
Keep online diary, records, timelines Posterous
Collaborate with team on projects Woobius
martin brown e: fairsnape@gmail.com t: @fairsnape
50. Look Learn Listen Live
martin brown e: fairsnape@gmail.com t: @fairsnape
51. et te
ti qu There a party going on … you got the invite
E
now, do you …
Ignore the invitation
Go but sit in the corner
Wear a paper bag over your head
Burst in and shout
or just act normal
martin brown e: fairsnape@gmail.com t: @fairsnape
52. Don’t forget to measure
AndDon’t initiatives
like all forget to measure
plan
do
check
act
martin brown e: fairsnape@gmail.com t: @fairsnape
53. And have some form of fair play
Web Use Policy
or
Code of Conduct
martin brown e: fairsnape@gmail.com t: @fairsnape
54. business card
martin brown
fairsnape
mob: 07776234702
twitter: @fairsnape
email: fairsnape@gmail.com
sykpe: fairsnape
linkedin: martinbrown
blog: www.fairsnape.wordpress.com
Thank you
get in touch if your interested in
fm social media clinics …
martin brown e: fairsnape@gmail.com t: @fairsnape