1. The Future
of IT {Process}
Automation
IT Automation made Simple!

2. What IT Process Automation is?
IT Process Automation (ITPA), a.k.a Run Book
Automation (RBA), is the ability to orchestrate and
integrate tools, People and Processes through workflow
 Help IT meet its goals and improve operation efficiencies
 Replaces manual scripting and daily routine IT tasks
 Reduce incident resolution time and improve service levels (SLA’s)

3. What can I do with IT Process Automation?
 Incident & ITIL operations  Virtual & Cloud Management
 Incident response  User & Service Provisioning
 Notifications  Closed Loop Compliance
 Problem Remediation
 Troubleshooting
 Task Automation
 Event Management
 Server Maintenance
 Problem Management  File System Maintenance
 Change Management  Database Maintenance
 Configuration Management  Service Maintenance
 CMDB Consolidation  Backup/Recovery

4. Use Case #1 Online Bank Services
Reducing Operational Costs by 50%
Company Large banking group with over 300 branches worldwide
Challenges (pain • Inefficient and slow handling of routine IT events
point) • Response to critical events during off-duty hours & weekends
• Manual processes consume IT scarce time
Results • Automated processes interface with multiple IT systems
(Patrol, Siebel, MQSeries, TSM, telephony..)
• 430 hours of IT work eliminated on a monthly basis
• Response time to failures in a critical system reduced from 15
minutes to seconds
• Enforcement of event handling procedure with consistent
performance

5. Use Case #2 - Cloud based SaaS Company
Accelerating IT Operations Management
Company SaaS: web & mobile app toolbars
Challenges (pain • Operate 150 web apps in live production servers
point) • Small operations team becoming bottleneck
• Ensure rapid response to critical incidents
Results • Automated IT production operations, 90% faster
• Manage servers, DBs, disk space…
• Automate hundreds of daily tasks vs. 10-15 manual processes
• Full control over automation with notifications

6. When it’s a time for IT Process Automation?
 You keep chasing your tail - fixing broken scripts
 Too many scripts, no documentation – “massy
environment”
 Your budget and your IT staff keep shrinking
 Too many calls, too many tasks – no time for lunch
 SLA breaches

7. What to look for in IT Process Automation
products?

8. The future of IT Process Automation
 Core lessons
 IT Process Automation is a key discipline for IT
operations in today complex environments
 The is no one best solution for everybody
 Simple to implement and ease of use are a must
 Cost is one of the core consideration
 What’s the future?
 IT Process Automation-as-a-service (ITPAaaS)
 Cloud enabled
 Predictive analytics
 Mobile management

9. About Ayehu
IT Process Automation software platform for incident management & IT
task automation: connecting between people, process and technology
 Ayehu was founded 2007 by
 Gabby Nizri, CEO & Yaron Levy, VP R&D
 Headquarters in Tel Aviv, Israel.
 Sales Operations Israel, NY and CA.
 Large customers in production (across verticals/countries)
 Targeted at IT Ops in mid to large enterprises

10. Watch online Video Tutorials:
Ayehu eyeShare on
Thank You!
Gabby Nizri, CEO
gabby@ayehu.com
www.ayehu.com