Reference Service Models: Traditional Desk or Something New
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This presentation will continue discussion from GUGM about reference service and where it is headed in Georgia and throughout the country. Presented at GaCOMO12 by Amy Burger and Bonnie Morris.
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Reference Service Models: Traditional Desk or Something New
- 1. Reference Service: Traditional Desk or Something Else Amy Burger Bonnie Morris
- 2. Introduction 1. Recap GUGM 2. Modification 3. Implementation 4. Going forward
- 3. Reference in Decline 3000000 NGCSU 2000000 2004 1000000 Transactions 0 1995 2000 2005 present Put desk here?
- 4. New Models Virtual Outreach Tiered Consultation Roving
- 5. Reference in USG Libraries Traditional Desk Tiered Reference No 23% No 48% Yes Yes 52% 77%
- 6. Since GUGM… • Tiered≠Combined Service Desk • How many of you have similar set-up? • Experience + Literature= – Signage – Training
- 7. In practice, Pros Cons • More visibility • Loss of visibility • Approachability • Uneven coverage • Efficiency/service • Noise • Space • Space • Collaboration • Loss of book drop
- 8. Going Forward • Signage • Training • Consolidation • Tiered reference
- 9. Discussion Amy Burger abburger@northgeorgia.edu Bonnie Morris bmorris@northgeorgia.edu