Iso 9001 2000 Qms Brochure

SIDDHARTHA CONSULTANCY SERVICES
Add: D-35, Pandav Nagar, Opp. Mother Dairy New Delhi-92 www.scsuniversal.com

We are a consulting firm based in New
Delhi India having high profile team of
Certified Lead Auditors for (ISO 9001, ISO
The quality services we deal are as follows.
14001, OHSAS 18001, ISO 22000, and
ISO 27001 • ISO 9001 - Quality Management System
• ISO 14001 - Environment Management System
Having wide & variety of professional • OHSAS 18001 - Occupational Health & Safety
experience and exposure to latest best
practices followed globally. • ISO 22000, BRC, HACCP - Food Safety Management
• ISO/TS 16949 Global Automotive Management System
Our objective is to adding value to those
enterprises looking to drive-up business.
• ISO 27001 - Information security Management System
At SCS we provide business solutions to • SDLC, CMMi – Software Development Life Cycle
meet the vast majority of company needs • Design Management
around business improvement, hassle-free
operations, excellence, and growth.

At SCS we believe in offering high-quality integrated services to fulfill our customers’ requirements and
expectations. Our unmatched resources and understanding of global economics translate into consistent
quality of customer services.

Our aim is to turn knowledge in to reality for the benefit of our customers, our people and our societies.

SCS has team of qualified Consultants which include Engineers with Management Backgrounds with vast
Industrial Expertise.

Our Values: Hard and dedicated team work coupled with integrity & Commitments towards People and
Societies. We believe in change.

We are thankful to give us an opportunity to introduce you the roadmap for effective mapping of your
existing system to Quality management system ISO 9001:2008 requirements. Below please find ISO
9001 overview along with scope and activity plan for Documentation, Training and implementation.

We will appreciate your response in order to explain you in detail about our proposal, but if you have any
question in the mean time, you can reach us on above mentioned address.

Sincerely yours,

Gajendra Khare

Director- Siddhartha Consultancy Services
Contact – Mr. Gajendra Khare-
Mobile- 09971090494, gkhare@scsuniversal.com gajendra.khare@gmail.com
Add: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92
www.scsuniversal.com

Add: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92 www.scsuniversal.com

WHAT IS QMS
A quality management system in accordance with ISO 9001:2008 will provide your organization with a set of
processes that ensure a common sense approach to the management of your organization.
The system should ensure consistency and improvement of working practices, which in turn should provide
products and services that meet customer's requirements. ISO 9000 is the most commonly used international
standard that provides a framework for an effective quality management system.

WHAT IS ISO 9001?
What is ISO 9000?

The ISO 9000 family is primarily concerned with "quality management". This means what the organization
does to fulfill:
- The customer's quality requirements, and - Applicable regulatory requirements, while aiming to -
Enhance customer satisfaction, and - Achieve continual improvement of its performance in pursuit of these
objectives.

ISO 9001:2008,
The requirement standard, includes the following main sections:
1. Quality Management System
2. Management Responsibility
3. Resource Management
4. Product Realization
5. Measurement Analysis and Improvement


Improves
O 9001:2008 Implementation Benefit
• POLICIES & OBJECTIVES set by 'top management'
• understanding customer's requirements with a view to achieving CUSTOMER SATISFACTION
• improved internal and external Communications
• Greater understanding of the organization's processes
• Understanding how statutory and regulatory requirements impact on the organization and
your
Customers
• clear responsibilities and authorities agreed for all staff
• improved use of time and resources
• reduced wastage
• Greater consistency and traceability of products and services
• Improved morale and motivation
• Customer Confidence, Satisfaction and TRUST
• Level of Assurance in Organisational QUALITY
• Conformance to Legal and Regulatory Requirements
• Organisational PROFITABILITY
• Ability to Differentiate Organisation for Competitive Advantage
• Organisational Credibility & Reputation

Commitment
• Continuous Improvement
• Preparedness for Independent Review
• Measure against Best Practice


ISO 9001:2008 Why, what and
how?
CONTENTS

1.0 WHY ISO 9001

2.0 STEPS TO ISO 9001

3.0 CERTIFICATION AGENCIES

4.0 CERTIFICATION DETAILS

5.0 ISO 9001:2008 STANDARD

6.0 ISO 9001:2008 – IMPLEMENTATION SCHEDULE


1.0 WHY ISO 9001?
Many companies have benefited by adopting ISO 9001 Quality standards in their
manufacturing process. Over the period of time this benefit has extended to non-
manufacturing firm like Hospitals, Banks, Entertainment, Educational Institutions,
Consultancy firms etc.

ISO 9001 is perceived as an affective management tool for improving the levels of
Quality, Reliability and Performance on a continual basis, be it in manufacturing units
or in service sector.

Plan what you do - do as per the plan - check for the expected results – act
for correcting the same leading to continual improvement - being the MOTTO
of ISO 9001, brings in some inherent benefits to an Institute. These could be
tangible and non-tangible.

Although the basic system exists in any Institute, what are lacking are planned
activities towards,

Customer Requirements – Understandings at all levels and deliver quality
education to attain good reputation in the society.

Linking of existing procedures to the education service delivery process to attain
process capability and meet targets / expectations.

Mechanism for identifying non-conforming areas through Internal Audits,
Corrective / Preventive mechanisms for continuous improvements.

BENEFITS

Planning each and every activity puts in some discipline into the system which
avoids duplication or missed/ delayed actions causing delays / added costs.

Doing as per the plan ensures Consistency in the education delivery process.

Documenting the process/ activities generate means for audit, basis for corrective
action and continuous process improvements. Training new personnel becomes
easier with the documented procedures/ instruction.

Better implementation and sustaining of procedures/forms introduced as the
system is subject to audit.

Operations will tend to shift towards System orientated from Person oriented.

Better standing in the market. Education delivery service marketed shall be from
an ISO 9001 certified Institute.

Proposal date 07 September, 2009


MYTHS

“ISO 9001 slows down the process and calls for lot of documentation to be
maintained” or “ISO 9001 is generating records to satisfy the ISO
auditors”.

Proper planning, documenting only as much as it is necessary to ensure the quality
of Product / service and meeting the ISO 9001 requirements, the myth can be
proved wrong. With use of computers the manual maintenance of records has been
reduced if not eliminated in many areas.

When we are habituated to work “Paper-less” (verbal/ adhoc
communication), any effort to document the process, appears to be extra
effort.

One need to come out of this MYTH, develop faith in the ISO system, put good
sincere efforts so the real benefits to the Institute can be derived.

HOW DOES ISO WORK
Every education institute has some system or other and managed to meet the
requirements and developed based on the effort and reputation developed in the
society. This process happens with or with out ISO. Then what is ISO going
to do?
ISO Quality Management system shall provide following in more systematic manner,
in many Institutes most of the systems already exist and only needs to be captured
in auditable formats and provide linkages.
Introduce systems in various activities/ function based on the ISO Standard,
streaming lining the processes followed, procedures, Instructions, form/format
used, records maintained etc., carried out for the education service delivered.
Introduced focused measurement system, for collecting process data / MIS,
analyzing the same and identifying the weak areas and working for
improvement.
Introduce planned Internal Quality Audit for the system and systematic review
by Top Management for effectiveness
Resource management in terms of Human Resource (Competencies
identification and development through training), Infrastructure and Work
Environment for meeting education service delivery requirements.
If the ISO process is seriously taken at all levels of the management and
operations, it is bound to give in lot of improvements in the performance of
the Institute.



2.0 STEPS TO ISO 9001

1. ISO awareness to Management and Senior Staff.
2. Study existing system, identify the gaps.
3. Identify Processes carried out in the functions and develop system for the
same.
4. Set departmental objectives identify measures and set mechanism for
measuring the data, analyzing the data and taking actions for improvements
5. Quality System Documentation (Procedures, Work Instruction, and
Forms/Format) linked to the Process identification.
6. Generation of Quality policy, Objectives and Measures.
7. Re-define the Resource Management to measure competency of all the staff
and demonstrate improvements in the competency through HRD
8. Quality Manual development and finalization.
9. Internal auditors training for reporting non-conformities in Quality System.
10.Conduct Internal Audits and fine-tune the system.
11.Monitor implementation through Management Review meetings.
12.Application to the certification agency.
13.Pre-assessment audit by certification agency (Optional).
14.Compliance audit by certification agency.
15.CERTIFICATION.



Major focus of this exercise shall be
1. System development shall be based on the ISO as applicable to include,
a. Admission process
b. Subject / Topic detailing process
c. Teaching lecture planning, course material preparation and execution planning
process
d. Standardize teaching material and progressively upgrading year-on-year.
e. Evaluation (Examination ) process, calibration of evaluation methods
f. Library,
g. Human Resource development – develop competency process
h. Purchase / stores function for requirements need for education delivery
process
i. Hiring of experts process
j. Management process for effective implementation of system
k. System related process (Document control, Record control, Control of non-
conforming process (Like lasses not conducted, attendance requirements not
met, students failing etc.), internal audit, corrective actions and preventive
actions.
2. Bring in awareness among staff on the basic system concept based on ISO 9001
QMS.
3. Systems are implemented with the basic intention of continual improvement rather
than only show compliance for ISO auditors.
4. Orient everyone in the Institute to operate based on activities which are value adding.

If we can divide above into following major activities, the scope of work from our
side and support required from your side shall be as follows,

Sn Activity SCS Client Firm
Documentation
- Quality Manual
- Quality Procedures Information and details
1 This shall be primarily
- Work shall be provided by the
done by SCS.
Instructions firm.
- Forms / Formats
This shall be done by us Information and details
2 System Development
based on the existing shall be provided by the


practices / system already Firm
existing in the firm
Functions In-charge shall
be responsible for
3 Implementation Monitoring by SCS
implementation of the
system as finalized.
Training
4 - Internal Quality Audit/ SCS
By -
Awareness
To be carried out by the
5 Internal Quality Audit Monitored by SCS firm under guidance /
support from SCS.
To be carried out by the
Management Review
6 Monitored by SCS firm under guidance /
Meeting
support from SCS

Main Resource required – Management Representative who shall be focal point for
system development, maintenance and improvements. Shall be main focal point for our
interaction.

A team can be formed to distribute the development work among staff such that there is
involvement and commitment to implement.



3.0 CERTIFICATION AGENCIES

The ISO 9001 certification is granted after audit by a number of certification
agencies. There are a number of foreign agencies operating world wide providing
ISO 9001 certification. These are DNV, BVQI, ISOQAR, KPMG, TuV, SAQAS, etc.
There are also Indian agencies granting certification, these are BIS and STQC.

Guidance shall be given to client in selecting the certification agencies at appropriate
time of the ISO 9001 activities. In principle if we narrow down on the Certification
agencies, quotations may be obtained and finalized. The cost of certification charged
by the certification agencies depends on the size and area of operation to be
covered.

The cost of certification fees charges depends from Agencies to agencies and
includes
Registration fees
Certification audit fees
Surveillance audit fees
.

4.0 CERTIFICATION DETAILS
One of the requirements of the ISO 9000 standard is that it has to be updated once
in 6 years. The first standard in the series was released in the year 1987 and first
revision was released in the year 1994.
There were shortcomings in the earlier released standard (1987 / 1994) which came
up through feedback from users / Institutes of the standard. Major feedback included
comments like more focus on documentation and less on the improvement, not
compatible with other standard in the series like ISO 140000 (Environmental
Management Systems) etc.
Based on the feedbacks, the ISO 9000:1994 series (ISO 9001/ISO 9002/ ISO 9003 of
1994 edition) were updated and changed to ISO 9001:2008 with effect from
December 2008.

Based on the activities carried out in the Institute, the scope of certification has to be
defined and certificate issued accordingly.



5.0 ISO 9001:2008 Standard
In the revised standard ISO 9001:2008, the earlier requirement of 20 clauses are
grouped under five major heads based on the eight Management Principles.
Section 4: Quality Management System
Section 5: Management Responsibility
Section 6: Resources management
Section 7: Product Realization
Section 8: Measurement, Analysis and Improvement
The definition of Management Principles and the Eight Management Principles
than can used by the Top Management are,
Management Principles.
A quality management principle is a comprehensive and fundamental rule or belief,
for leading and operating an Institute, aimed at continually improving performance
over the long term by focusing on customers while addressing the needs of all other
stakeholders.

Principle 1 — Customer-Focused Organization
Organizations depend on their customers and therefore should understand current
and future customer needs, meet customer requirements and strive to exceed
customer expectations.
Principle 2 — Leadership
Leaders establish unity of purpose and direction of the organization. They should
create and maintain the internal environment in which people can become fully
involved in achieving the organization’s objectives.
Principle 3 — Involvement of People
People at all levels are the essence of an organization and their full involvement
enables their abilities to be used for the organization’s benefit.
Principle 4 — Process Approach
A desired result is achieved more efficiently when related resources and activities are
managed as a process.
Principle 5 — System Approach to Management
Identifying, understanding and managing a system of interrelated processes for a
given objective improves the organization’s effectiveness and efficiency.
Principle 6 — Continual Improvement
Continual improvement should be a permanent objective of the organization.


Principle 7 — Factual approach to decision making
Effective decisions are based on the analysis of data and information.
Principle 8 — mutually beneficial supplier relationships
An organization and its suppliers are interdependent, and a mutually beneficial
relationship enhances the ability of both to create value.



6.0 ISO 9001 CERTIFICATION IMPLEMENTATION – Schedule (Minimum
recommended)

MONTHS
ACTIVITIES
Sn
1 2 3 4 5 6

1. ISO awareness to Management and Executives.

2. Study existing system, identify the gaps.

Identify Processes carried out in the departments and
3.
develop format for recording the same.

Set departmental objectives identify measures and set
4. mechanism for measuring the data, analyzing the data and
taking actions for improvements

Quality System Documentation (Procedures, Work
5. Instruction, and Forms/Format) linked to the Process
identification.

6. Generation of Quality policy, Objectives and Measures.

Re-define the Resource Management to measure
7. competency of all the staff and demonstrate improvements
in the competency through HRD

8. Quality Manual development and finalization.

Internal auditors training for reporting non-conformities in
9.
Quality System.

10. Conduct Internal Audits and fine-tune the system.

Monitor implementation through Management Review
11.
meetings.

12. Application to the certification agency.

13. Compliance audit by certification agency.

14. CERTIFICATION

NOTE: (1) indicates the activity planning in that particular month.



Director, Mr. Gajendra Khare
Mr. Khare has about 14 years of working experience with many prestigious organizations of the country and overseas
in the field of Human Resource Development (HRD), Administration, Laisioning, ISO-9000, MIS (Management
Information Systems) and others. He has worked on a number of HRD and quality related and laisioning assignments
of various organizations. He has also worked in the area of Management Information Systems and implemented ERP
modules in industries.
He has been a member of various professional organizations in the fields of HR and quality etc.
Mr Khare has developed and implemented various HR solutions to the industries successfully. He has also
implemented ISO-9001:2008, ISO 13485:2003 CE and WHO: GMP certification and also handled various
administrative and laisioning assignments and completed successfully.
Contact: +919971090494; gkhare@scsuniversal.com; gajendra.khare@gmail.com, web: www.scsuniversal.com


Iso 9001 2000 Qms Brochure

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